Worst Customer Service
I work at another hotel brand and this by far was the absolute worst customer service I have ever dealt with! The women I spoke to were unfriendly and showed no empathy or compassion when my third party (not Kayak) had a system error that cancelled my connecting reservation. They had no problem leaving me without a room and place to go while traveling for one of the biggest events in my career. The lack of willingness to help the situation and understand my frustrations was evident. I would never allow my employees at my hotel to treat even my worst enemy the way they did to me.
Value for money and good for one night stay before cruise
good location for getting to cruise and car rentals. bayside market place is walking distance. they held our luggage when we came back from the cruise for the day. As our flight was later at night.
breakfast was very poor quality. bed was not comfortable. they did not provide us a king size room or room with pull out sofa or anything. though reservation had my 12 year old kid on it.
Mixed feelings... wouldn't stay again though!
Staff were courteous!
Small room. Old upholstery. House keeping failed to replace the used bath soap they took out.
The friendly staff and location
The mosquitoes at poolside
Cheap hotel near Brickell
Affordable, staff was professional, location was within walking distance of brickell and downtown. They let us store luggage after we checked out.
Old and run down appearances, looks like it hasn't been updated in decades. Bed was uncomfortable. No bar or restaurant in the facility. Noisy.
Our room was not ready by checkin No manager on duty
The lobby is pretty fancy and my room view was great. Room was clean.
Breakfast was horrible and my bed wasn't comfy at all. Furniture has to be updated. The room wall were stain or dirty. Wouldn't stain here again unless it is an emergency.
OK in a pinch.
Staff was very courteous
Facility is old and in need of refurbishment. Very noisy.
Cold showers and non-working a/c
Location was great.
Shower was cold and a/c wouldn't got any lower than 76 degrees even though I set the thermostat to 59 degrees.
perfect price, and very closely located to all downtown amenities and the Riverwalk stop of the free "Metromover" transit line. Exactly what we needed.
Best value for money hotel in Downtown Miami
The price i paid I was not expecting much but the hotel far exceeded my expectations. The lobby was very nice and clean. The rooms were a lot bigger than I expected, clean and all utilities working. Housekeeping was very regular. There is metromover station very close to the hotel. Highly recommeded
Buffet breakfast was the same everyday and not much options. The TV in my room seemed to give trouble at times and there are some parts of the hotel that could be done over in a fresh coat of paint. Very very small issues.
Near downtown Miami
The location is close to the Port of Miami. I was able to walk to the water front to explore the day before I boarded for my cruise. It was a 10 minutes Uber ride from the hotel to the Port of Miami. There are 2 pharmacies within 10 minutes walking distance.
The room and building are very dated. The elevator is very slow.
With a stay at River Park Hotel & Suites, you'll be centrally located in Miami, a 1-minute drive from James L. Knight Center and 7 minutes from Phillip and Patricia Frost Museum of Science. Featured amenities include limo/town car service, a 24-hour front desk, and multilingual staff. Planning an event in Miami? This hotel has facilities measuring 6458 square feet (600 square meters), including conference space. A cruise ship terminal shuttle is available for a surcharge.
Based on 4,722 reviews
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