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Solo
Overall Rating
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8.7 "Great service."9.4 "94% found the
staff to be very friendly ." 8.2 "82% said thereception staff was great ." 9.6 "96% thought theservice was very professional ." 9.1 "91% said theconcierge service was amazing ." 7.7 "77% werehappy with the room service ." 8.6 "Lovely bar service , according to 86%." -
8.1 "Location is great."9.7 "97%
liked the proximity to shopping ." 9.1 "91%liked the proximity to sightseeing ." 8.4 "Easily accessible by car , said 84%." 9.4 "City centre within easy reach , said 94%." 10.0 "Near to public transport , according to 100%." 10.0 "100%enjoyed the restaurants & bars nearby ." 9.3 "Good access to the airport , said 93%." -
8.0 "Breakfast is good."
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7.9 "Internet works."9.5 "95% thought it was a
great value ." -
5.6 "Average amenities."5.5 "55% thought the
building was acceptable ." 6.8 "68% considered thelobby entrance to be so-so ." -
5.6 "Average cleanliness."5.1 "Only 51% said
rooms were clean enough ." -
5.6 "Rooms are ok."5.1 "Only 51% said
rooms were clean enough ." -
4.5 "Pool is below average."
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3.9 "Wellness & sports facilities were not very nice."3.6 "64%
didn't like the fitness area ." -
3.0 "Horrible vibe."1.3 "87%
criticized the unstylish hotel ." 4.9 "51%didn't like the unstylish hotel ."
Overall Rating
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8.7 "Great service."9.4 "94% found the
staff to be very friendly ." 8.2 "82% said thereception staff was great ." 9.4 "94% thought theservice was very professional ." -
8.0 "Breakfast is good."
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7.9 "Internet works."
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7.3 "Good location."9.6 "96%
liked the proximity to shopping ." 9.0 "90%liked the proximity to sightseeing ." 8.4 "Easily accessible by car , said 84%." 10.0 "100%enjoyed the restaurants & bars nearby ." 9.1 "Good access to the airport , said 91%." 9.2 "City centre within easy reach , said 92%." 10.0 "Near to public transport , according to 100%." -
5.8 "Rooms are ok."5.2 "Only 52% said
rooms were clean enough ." -
5.7 "Average cleanliness."5.2 "Only 52% said
rooms were clean enough ." -
4.2 "Value below average."4.7 "53% said the
breakfast was too expensive ." 3.2 "Theprice was too high for 68%." -
4.1 "Pool is below average."
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3.6 "Wellness & sports facilities were not very nice."
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2.6 "Horrible vibe."1.2 "88%
criticized the unstylish hotel ." 4.5 "55%didn't like the unstylish hotel ."
Overall Rating
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8.8 "Great service."9.6 "96% found the
staff to be very friendly ." 9.6 "96% thought theservice was very professional ." 8.1 "81% said thereception staff was great ." -
8.2 "Location is great."9.1 "91%
liked the proximity to sightseeing ." 9.5 "City centre within easy reach , said 95%." 9.5 "95%liked the proximity to shopping ." -
8.0 "Breakfast is good."
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7.8 "Internet works."
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6.2 "Average comfort."
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5.6 "Average amenities."5.4 "54% thought the
building was acceptable ." 6.7 "67% considered thelobby entrance to be so-so ." -
4.8 "Pool is below average."
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4.8 "Not very clean."4.3 "57% said
rooms were dirty ." 1.9 "81% said thebathroom was dirty ." -
4.5 "Rooms are not good."4.3 "57% said
rooms were dirty ." 1.9 "81%complained about the bathroom ." 0.5 "For 95%, therooms looked old ." 1.0 "90% thought they werepoorly maintained ." 3.0 "70% weredisappointed with the minibar ." 1.5 "85% foundproblems with the furniture ." 2.7 "73% hadproblems with the shower ." 1.9 "81% said thebathroom was dirty ." 2.6 "74%criticized the small bathroom ." -
2.8 "Horrible vibe."1.0 "90%
criticized the unstylish hotel ."
Overall Rating
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8.7 "Great service."9.3 "93% found the
staff to be very friendly ." 9.6 "96% thought theservice was very professional ." -
8.3 "Location is great."
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5.8 "Average cleanliness."5.1 "Only 51% said
rooms were clean enough ." -
5.4 "Rooms are ok."5.1 "Only 51% said
rooms were clean enough ." -
5.3 "Average amenities."5.3 "53% thought the
building was acceptable ." 6.7 "67% considered thelobby entrance to be so-so ." -
3.3 "Vibe wasn't good."1.7 "83%
criticized the unstylish hotel ."
Overall Rating
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8.5 "Great service."9.5 "95% found the
staff to be very friendly ." 8.2 "82% said thereception staff was great ." 9.6 "96% thought theservice was very professional ." -
8.1 "Breakfast is good."
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8.1 "Location is great."
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8.0 "Very good internet connection."9.6 "96% thought it was a
great value ." -
5.3 "Average amenities."5.2 "52% thought the
building was acceptable ." 6.4 "64% considered thelobby entrance to be so-so ." -
5.1 "Rooms are ok."
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4.9 "Pool is below average."
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4.9 "Not very clean."4.4 "56% said
rooms were dirty ." 2.1 "79% said thebathroom was dirty ." -
3.6 "Wellness & sports facilities were not very nice."3.3 "67%
didn't like the fitness area ." -
2.7 "Horrible vibe."1.1 "89%
criticized the unstylish hotel ." 4.7 "53%didn't like the unstylish hotel ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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9.1review from
Loved the location of hotel. Was able to walk to diffent places without having to drive. Staff was very friendly and helpul. Greeted you with a smile at all times. Room was clean and really nice view. This was my first time visiting Miami and I didn't like the fact that the hotel doesn't offer free parking like in other places I've stayed at. Seems this is everywhere in Miami. The phone in the room didn't work and was not even connected. I tried to connect it to the wall outlet, but there was no dial tone.
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8.5review from
Proximity to bayfront park and American Airlines Arena while costing significantly less than competitors. If you don't mind walking 6 minutes and want to save $100, this may be for you. The feel of the hotel is a bit old. Old school card scanners on doors, carpet a bit dated, but still clean. Under an airport route, but what hotel downtown isn't? Lower floors will hear traffic.
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8.0review from
Nice hotel Mold in bathroom and do not validate parking
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10.0review from
Suit was really nice and not expensive
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2.0review from
Nothing. Smells bad and the rooms are not clean as expected Smelly lobby, rude front desk dirty rooms
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9.7review from
Loved the room service, cleanliness, everything was delivered on time. Perfect location. Absolutely amazing. The paid parking is a bit of a pain in the neck
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5.7review from
Ambiance was good. Staff was courteous. Breakfast was excellent. No clear direction in the parking garage. No coffee maker in the room, only 2 pack of ground coffee, how do I make coffee without hot water and coffee maker? We booked a king size bed and there was only ONE pillow on the bed. How can I be a king with only one pillow?!
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6.0review from
Outdated rooms/bathroom
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9.7review from
I was in town for a conference, and the staff were wonderfully helpful, the room was quite nice, and the hotel amenities were great. A nice alternative and well worth the cost
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7.1review from
it was convenient to the Whole Foods and the bed was comfortable. decor was dated and drab air conditioner was not reliable noisy noisy noisy at the pool you can smell grease and smog
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6.0review from
Not much Pool next to very busy highway
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7.7review from
Location Bathroom was not maintained. Tub was plugged and shower needs to be replaced.
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8.0review from
Good location, good staff, good stay! Rooms a little dated and there was a patio but the doors don't open so you can access it.
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4.0review from
I did not like that I had to pay $30 for parking and I had to pay for out "complimentary" breakfast
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8.5review from
Concierge staff very friendly. They greeted us on arrival and exit every day and provided us with a map and some suggestions about where to go for shopping and dining (although most suggestions required a taxi - which we ignored and took public transit instead). Free newspapers and even free small bottles of water. Excellent location close to Metromover station (Riverwalk) and dining and shopping areas. We were allowed to check-in before 3:00pm which was a blessing after our long morning of travel with no food and little sleep. I also liked the free wifi, it was decent. The food for the breakfast in the cafe was delicious and the serving staff were very friendly - but it's expensive. We only did that the first morning. I also liked the free boarding pass printing service provided. For a quadruple room (with 4 guests) often not enough water glasses or towels were provided. We had to call housekeeping a few times to get extra glasses and towels. The lock on the bathroom door didn't work. They needed to post the 'rules' about quiet hours in Spanish because a few times during the designated quiet hours there was loud talking/shouting in the hallway (in Spanish). On one occasion I also smelled cigarette smoke in the hallway near the elevators (9th floor). No fridge in the room, and only one chair. (Again, a strange set up for a room billed as "quadruple"). Gift shop staff was rude and only interested in texting on her phone. I was ignored when I walked into the shop. As a result I didn't buy anything. They charged us for the water bottles in the room that we never touched at check out. However when it was pointed out, they removed the charge immediately. For all these negatives please don't think badly of this place, it really was good and my family enjoyed themselves immensely in Miami.
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8.2review from
Great location, the lobby is attached to a metromover station. The room was spacious and well kept. The pool and fitness center are too small. When I saw the pool there were two individuals and the pool was crowded.
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8.0review from
I arrived early and was able to get a room before the 3:00pm check-in time. I really appreciated that. The room service was very good. Everyone was friendly and the breakfast at the hotel River Café was excellent.!
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3.1review from
It was very elegant and probably would have been a great stay if it wasn't started off on the wrong foot That way it was very pushy and rude upon our arrival. They are forcing you to pay $40 for parking. We stayed less than 12 hours and that way it was very pushy and rude upon our arrival. They are forcing you to pay $40 for parking. had to walk a VERY long way to get a bag or anything we needed out of our car. The rudeness and additional costs around every corner were ridiculous. We will never be back.
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6.5review from
We were in Miami to attend a Miami Heat basketball game. The location was decent. It would have been better to stay on the water since we had to walk through a couple of seedy areas to get back to the hotel. The buffet breakfast was decent, a good selection that my teenage son appreciated. The staff in the restaurant was very friendly. The room had a good set up, 2 beds on one side of a dividing wall, and a big closet, bathroom and changing area on the other side. It made things easier to share the room with a teenage boy. I asked for a quiet room. They put us next to the ice machine. So at 2 a.m., we were woken up to partiers getting ice. Before bed, we decided to watch a movie. They charged $18 per movie. We thought that was pretty high. We stored our items in the safe. We had problems opening it and had to get security up there. It took them a long time to come, requiring a second call. I've never before needed help with a room safe. We travel a lot. The concierge staff, who we consulted twice, was pretty provincial and didn't have any good suggestions though they tried to be helpful.
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4.0review from
food service was great bathrooms clogged!! no privacy with mechanical issues
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7.6review from
Hotel was nice. The staff was all very friendly Check in and check out was easy! Parking was way too expensive Traffic at this corner was awful AND no refrigerator in the room!!
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9.1review from
Loved the location of hotel. Was able to walk to diffent places without having to drive. Staff was very friendly and helpul. Greeted you with a smile at all times. Room was clean and really nice view. This was my first time visiting Miami and I didn't like the fact that the hotel doesn't offer free parking like in other places I've stayed at. Seems this is everywhere in Miami. The phone in the room didn't work and was not even connected. I tried to connect it to the wall outlet, but there was no dial tone.
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8.5review from
Proximity to bayfront park and American Airlines Arena while costing significantly less than competitors. If you don't mind walking 6 minutes and want to save $100, this may be for you. The feel of the hotel is a bit old. Old school card scanners on doors, carpet a bit dated, but still clean. Under an airport route, but what hotel downtown isn't? Lower floors will hear traffic.
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8.0review from
Nice hotel Mold in bathroom and do not validate parking
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10.0review from
Suit was really nice and not expensive
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9.7review from
Loved the room service, cleanliness, everything was delivered on time. Perfect location. Absolutely amazing. The paid parking is a bit of a pain in the neck
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9.7review from
I was in town for a conference, and the staff were wonderfully helpful, the room was quite nice, and the hotel amenities were great. A nice alternative and well worth the cost
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8.0review from
Good location, good staff, good stay! Rooms a little dated and there was a patio but the doors don't open so you can access it.
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8.5review from
Concierge staff very friendly. They greeted us on arrival and exit every day and provided us with a map and some suggestions about where to go for shopping and dining (although most suggestions required a taxi - which we ignored and took public transit instead). Free newspapers and even free small bottles of water. Excellent location close to Metromover station (Riverwalk) and dining and shopping areas. We were allowed to check-in before 3:00pm which was a blessing after our long morning of travel with no food and little sleep. I also liked the free wifi, it was decent. The food for the breakfast in the cafe was delicious and the serving staff were very friendly - but it's expensive. We only did that the first morning. I also liked the free boarding pass printing service provided. For a quadruple room (with 4 guests) often not enough water glasses or towels were provided. We had to call housekeeping a few times to get extra glasses and towels. The lock on the bathroom door didn't work. They needed to post the 'rules' about quiet hours in Spanish because a few times during the designated quiet hours there was loud talking/shouting in the hallway (in Spanish). On one occasion I also smelled cigarette smoke in the hallway near the elevators (9th floor). No fridge in the room, and only one chair. (Again, a strange set up for a room billed as "quadruple"). Gift shop staff was rude and only interested in texting on her phone. I was ignored when I walked into the shop. As a result I didn't buy anything. They charged us for the water bottles in the room that we never touched at check out. However when it was pointed out, they removed the charge immediately. For all these negatives please don't think badly of this place, it really was good and my family enjoyed themselves immensely in Miami.
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8.2review from
Great location, the lobby is attached to a metromover station. The room was spacious and well kept. The pool and fitness center are too small. When I saw the pool there were two individuals and the pool was crowded.
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8.0review from
I arrived early and was able to get a room before the 3:00pm check-in time. I really appreciated that. The room service was very good. Everyone was friendly and the breakfast at the hotel River Café was excellent.!
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7.1review from
it was convenient to the Whole Foods and the bed was comfortable. decor was dated and drab air conditioner was not reliable noisy noisy noisy at the pool you can smell grease and smog
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7.7review from
Location Bathroom was not maintained. Tub was plugged and shower needs to be replaced.
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7.6review from
Hotel was nice. The staff was all very friendly Check in and check out was easy! Parking was way too expensive Traffic at this corner was awful AND no refrigerator in the room!!
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2.0review from
Nothing. Smells bad and the rooms are not clean as expected Smelly lobby, rude front desk dirty rooms
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5.7review from
Ambiance was good. Staff was courteous. Breakfast was excellent. No clear direction in the parking garage. No coffee maker in the room, only 2 pack of ground coffee, how do I make coffee without hot water and coffee maker? We booked a king size bed and there was only ONE pillow on the bed. How can I be a king with only one pillow?!
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6.0review from
Outdated rooms/bathroom
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6.0review from
Not much Pool next to very busy highway
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4.0review from
I did not like that I had to pay $30 for parking and I had to pay for out "complimentary" breakfast
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3.1review from
It was very elegant and probably would have been a great stay if it wasn't started off on the wrong foot That way it was very pushy and rude upon our arrival. They are forcing you to pay $40 for parking. We stayed less than 12 hours and that way it was very pushy and rude upon our arrival. They are forcing you to pay $40 for parking. had to walk a VERY long way to get a bag or anything we needed out of our car. The rudeness and additional costs around every corner were ridiculous. We will never be back.
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6.5review from
We were in Miami to attend a Miami Heat basketball game. The location was decent. It would have been better to stay on the water since we had to walk through a couple of seedy areas to get back to the hotel. The buffet breakfast was decent, a good selection that my teenage son appreciated. The staff in the restaurant was very friendly. The room had a good set up, 2 beds on one side of a dividing wall, and a big closet, bathroom and changing area on the other side. It made things easier to share the room with a teenage boy. I asked for a quiet room. They put us next to the ice machine. So at 2 a.m., we were woken up to partiers getting ice. Before bed, we decided to watch a movie. They charged $18 per movie. We thought that was pretty high. We stored our items in the safe. We had problems opening it and had to get security up there. It took them a long time to come, requiring a second call. I've never before needed help with a room safe. We travel a lot. The concierge staff, who we consulted twice, was pretty provincial and didn't have any good suggestions though they tried to be helpful.
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4.0review from
food service was great bathrooms clogged!! no privacy with mechanical issues
