The facilities are very dated and dingy. The rooms and bathrooms were marginally clean. There was only one full sized towel in our bathroom. Staff was friendly and helpful.
3 stars
Crowne Plaza Cleveland Airport
7230 Engle Road, Middleburg Heights, OH 44130, United States
Middleburg Heights, OH
See location+1 440 243 4040Photos of Crowne Plaza Cleveland Airport
Overview
Welcome to the Crowne Plaza Cleveland Airport, where exceptional service and amenities await. Enjoy complimentary Wi-Fi and a 24-hour shuttle from Cleveland International Airport (CLE), ensuring seamless travel. Ideal for business travelers, our hotel is near prominent companies such as PPG, Stanley Black Decker, Southwest General Hospital, Baldwin Wallace College, NASA Glenn Research Center, Ford Motor Company, and UPS. Just minutes from the I-X Center, featuring public shows and specialty events, our hotel is surrounded by restaurants and lounges within walking distance. Downtown Cleveland, home to top attractions like the Rock & Roll Hall of Fame, Progressive Field, Rocket Mortgage Fieldhouse, and Playhouse Square, is an easy 12-minute drive. Major sports events, including those featuring the Cleveland Cavaliers, Browns, and Guardians, are less than 15 minutes away. The renowned Cleveland Clinic and University Hospitals are also a convenient commute. Guests can enjoy full-service amenities, including dining at Tavolo 72 with its exciting menu, or relaxing in the lounge open for breakfast and dinner. Lobby snacks are always available. Our hotel offers a balanced work-life experience with an indoor heated pool, sauna, Fitness Center, free overnight parking, and options for park and fly packages. Allow us to host your next special event. With 16,0000 sq. ft. of space including 14 distinct rooms, we are the perfect backdrop to your next event.
Latest deals for Crowne Plaza Cleveland Airport
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Crowne Plaza Cleveland Airport
- Adults only
- Indoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free airport shuttle
Dining
- Packed lunches
- Special diet menus (on request)
- Microwave
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Vending machine (drinks)
- Vending machine (snacks)
Services and conveniences
- ATM on-site
- Business center
- Wake-up service
- Safety deposit box
- Meeting/Banquet facilities
- Room service
- Express check-out
- 24hr front desk
Basics
- Free Wi-Fi
- Internet
- Fan
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
Media and entertainment
- Radio
- Flat-screen TV
- Shared lounge/TV area
- Cable or satellite TV
- CD player
- Pay-per-view channels
- TV
General
- Seating area
- Interconnected room(s) available
- Sofa
- Soundproofing
- Telephone
- Carpeted
- Storage available
Accessibility and suitability
- Increased accessibility
- Adults only
- Elevator
- No smoking
- Designated smoking area
- Private entrance
Bathroom
- Shower
- Hairdryer
- Toilet
- Private bathroom
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
- Pants press
Parking and transportation
- Parking
- Free airport shuttle
- Private parking
Pool and spa
- Indoor pool
- Sauna
Outdoor
- Terrace/Patio
- Balcony
Workspace
- Fax/photocopying
- Desk
Things to do
- Gift shop
- Golf
Health and safety
- Daily housekeeping
- Safe
Bedroom
- Alarm clock
Family friendly
- Cribs available
Fitness
- Fitness center
Reviews of Crowne Plaza Cleveland Airport
7.0
Good
496 verified ratings
Wonderful
188
Very good
74
Good
58
Okay
42
Fair
38
Mediocre
19
Poor
77
Summary of reviews
Guests say
Guests appreciated the great location and friendly staff, but many expressed dissatisfaction with the cleanliness of the hotel and the quality of service. Issues such as dirty rooms, outdated facilities, and a lack of professionalism among staff were commonly mentioned. While some guests enjoyed the amenities, others found the hotel lacking in basic comfort and accessibility features.AI-Generated from customer reviews
Reviews(4)
Q&A(5)
Tips(10)
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Score by provider
6.6 out of 10
4 reviews
7.7 out of 10
3 reviews
All reviews
Pros (+) They were very busy, but handled check-in well. Room was well appointed, clean and nice.
Pros (+) Close to the airport Breakfast Buffet Pillows were excellent Downstairs meeting rooms were nice (though I wasn't there for a meeting)
Cons (-) Couldn't find my reservation and had to wait 20 minutes for a manager to come down to work on some computer issues. My card was charged twice for the stay The photos for the hotel do not match the actual condition of the hotel. It appears that nothing has been upgraded/refreshed in > 10 years. Pealing wallpaper, missing baseboard molding, musty smells were prevalent in the hallways and in my room....
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Pros (+) Front desk staff was wonderful! Made us feel welcome and important!
Cons (-) Shuttle driver to airport was not friendly - not even a good morning! Offered no info or offers of info on how to get to gates - which at an airport under construction would have been helpful!
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the best times to visit the hotel?
The low season is in January, and the high season is in August.
How comfortable are the beds at the hotel?
Most guests found the beds to be extremely comfortable, describing them as the most comfortable beds ever.
Is parking available at the hotel?
Yes, the hotel offers parking, free airport shuttle, and long-term parking for a surcharge.
What can I expect from the hotel's restaurant and bar?
The restaurant and bar are top-notch according to guest reviews, offering great food and service.
How is the cleanliness and customer service at the hotel?
Guests consistently praised the cleanliness and exceptional staff at the hotel, making it a pleasant and welcoming stay.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Consider Park and Fly Packages
Guests appreciated the convenience of the 24/7 airport shuttle and the option for long-term parking, making it a great choice for travelers needing to park and fly.
Be Mindful of Noise
Some guests reported that the fan in the room was noisy, so it might be beneficial to inquire about this when selecting a room.
Check for Restaurant Availability
If dining at the hotel is important to you, it's advisable to check if the restaurant is open to the public, as some guests found it closed for private events.
Take Advantage of the Indoor Pool and Sauna
Many guests enjoyed the facilities, highlighting them as a great way to unwind during their stay.
Inquire About Room Size
Some guests found the rooms to be smaller than expected, so it might be helpful to inquire about room size when making a reservation.
Consider Proximity to Local Attractions
The hotel's location close to the IX Center and the airport was appreciated by several guests, making it a convenient choice for those attending events or needing easy airport access.
Be Aware of Maintenance Issues
Some guests encountered maintenance issues such as slow drainage in the shower, non-functioning TVs, and broken amenities, so it's advisable to check for any recent maintenance work.
Check for Cleanliness Concerns
While many guests found the hotel clean, some reported issues with cleanliness, so it might be beneficial to check recent reviews for any cleanliness concerns.
Inquire About Breakfast Options
If breakfast is important to you, it's advisable to inquire about the breakfast options and quality, as some guests had mixed experiences with the breakfast offerings.
Location
7230 Engle Road, Middleburg Heights, OH 44130
What's nearby
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Crowne Plaza Cleveland Airport
Low season | December |
|---|---|
High season | August |
Average price (weeknight) | $136 |
Average price (weekend night) | $115 |
When to book a room at Crowne Plaza Cleveland Airport
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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FAQs when booking at Crowne Plaza Cleveland Airport
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See most recommended stays in Middleburg HeightsGood to know
Value for money | 6.5 |
|---|---|
Distance to city center | 0.9 mi |
Nearest Airport | Cleveland Hopkins Intl |
Distance to airport | 3.1 mi |
Everything you need to know for your stay in Middleburg Heights
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