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Food is too expensive
Large gaming area I reserved a room for my birthday the bouncer at the club was racist I am Caucasian and two of my friends who happen to be Hispanic were denied access to the club for shoes once inside I photographed 12 white people wearing sneakers. Totally unfair and will be filling a complaint with the better business burough
EVERYTHING AS GOOD I WISH THERE WERE MORE STORES
Nice comfortable rooms. Very friendly helpful staff. Wish there were more shops and more choices for food late at night.
Loved the charm and character of this old hotel. The room was lovely and spacious. The bathroom was very small but clean and updated. We dined in the dining room for dinner and breakfast which was wonderful. Used the small gym for a quick work out which was more than adequate. I would definitely return to this hotel if I needed to be in the area.
Walking distance to good restaurants and historical buildings. Bed was very comfortable. Staff was friendly. Room was very small for the price. I spent less for a NYC hotel at the same quality
Everything. Classy, clean and a great value. Top shelf place, in the middle of a quant little town.
Everything. I never feel out these surveys but you guys need to know that you got that place right. Didn't stay long enough
Great services. Clean large room. Decent breakfast. The parking deck came in handy when the 2016 blizzard blew through. Neat town with shops and restaurants within walking distance. No bathtub.
We chose this hotel because of its location for Musikfest. Everything was good, the rooms were nice, the staff was accommodating and the location was perfect. nothing
Excellent amenities for traveling family.
Great hotel. Good value. Excellent location with free parking. All good
Great hotel, great location and great staff. We stayed for musikfest and it was perfect. There are no vending machines so if you want to buy a snack or a drink you need to use their food/bar area which they greatly overcharge. $2.50 for a soda???
The staff were very accommodating. The hotel is located near a lot of fun places and restaurants. We walked everywhere and was provided a shuttle to and from Sands.
Every single employee with whom I interacted Not enough money spent on cleanliness.
Inside and outside access to our room All facilities of hotel, including our room were run-down. In our room the light was missing a lamp shade. We only received room service the last evening we were there. There were not enough towels. The room next to us was very loud the first night/morning. The included breakfast was mediocre.
Hotel staff very unfriendly
The free breakfast was a very good for the value of the hotel. The room seemed fine at first glance. Once we got ready for bed we realized that one of the beds was filled with sand. Even the pillowcases were covered in it. No one we were travelling with has been near sand all summer. The bedsheets were clearly NOT changed between customers. When I opened the curtains in the morning I found a disgusting smear of something. It was at a perfect height where a child could reach when they are on top of the a/c unit. Since we realized the sand issue after dinner when we were getting ready for bed, there were no housekeepers and it took at least 20 minutes for someone to come correct what was an egregious and disgusting issue caused by hotel staff negligence. I cannot recommend a hotel that could overlook something as basic as changing bedsheets, let alone windexing the windows. The cherry on top was the mysterious $131 charge posted to my account several days after my stay. As if my letting the unchanged bedsheets go without a fuss wasn't a favor, they decide to add mysterious charges to my account. Called the hotel twice and have only been able to reach the manager's voicemail. My only hope is that he's supervising housekeeping.
The room was great.
I was in town to care for my elderly mother who lives nearby; every night when I came in, the sweet boy at the front desk would ask, "How's your mom?" Housekeeping left me a sweet note every day. Entire hotel nice & clean! I would happily stay here again. Wished I'd brought my pillow from home! Bed was super comfortable, but pillows were past their prime.
Friendly Outgoing Staff Nice clean facilities Plenty of parking
The hotel is clean and welcoming, greeted once walking in. The room was warm and smelled nice too. Overall, we will stay here again. The side conversations between employees. While waiting at the front desk for our room information, the Customer Service girl was talking to others in the backroom. Pretty rude and worse yet it was a loud conversation about sex. I know they were joking around but those talks should be kept low or at least away from earshot of guests.
I have stayed at many Hampton Inn's throughout the country and this stay was just as good as the others. I will always favor this chain above hotels with the same star rating, even if it's 10% more. The chlorine smell from the pool permeated the corridors surrounding it up to 50 feet away. The heater fan would not turn off at all, even when the temperature was reached. It was very noisy and disturbed my sleep a bit.
The room was spacious, the beds were quite comfortable and we loved the fireplace. My daughters loved the extra television and we took advantage of the kitchenette also! We will definitely stay here again. The staff was friendly and helpful. AND there were COOKIES!
Rooms were dirty Have picture if interested. Not enough towels
Breakfast Price too high!!
Room was very comfortable and close to the front. Hallway was never noisy. Shower had hot water. Plenty of towels. Overall I would come back again. Breakfast eggs tasted like cardboard . Breakfast syrup holder only had 1 tub in it and wasn't replaced although they had plenty of sugar free. Otherwise the breakfast was plentiful. This View is not the Comfort Inn which it had been in the past .
The staff was very friendly and accommodating. Included breakfast was good and had a nice variety. Non-smoking room clearly used to be a smoking room and stunk. Hair on shower floor. Description states memory foam mattresses. Our room had sprung mattresses in which you could feel every coil. Bathroom exhaust fan caked with dust.
We liked the beds, the water pressure, and the water was hot too! The staff was very friendly and helpful. I can't wait to go back when the View is finished with their renovations are done. Also very convenient location. Loud drunk frat boys, but that's not the fault of the hotel.
clean, comfortable, close to place of business smoking rooms are more worn and smelly, understandably so. If you want a nicer room and you smoke. go outside
It was convenient to where I needed to go and close to major roadways. Beds are comfortable and the complimentary breakfast is quite nice and served early. No elevator.
Been there a few times now I like the vicinity Price
The location in the charming town of Frenchtown was great. The overall look of the room and the public spaces was sophisticated and comfortable. Attention to a few details would have boosted my rating to excellent. The towels were ok, the window coverings in my room did not operate and were a bit weather beaten and I get it, it's an old hotel but replacing the 10x10 block of wood under the radiator in the bathroom with even a 3x3 block of wood would have made a difference aesthetically. As a solo traveler I would have like to see a lock on the window that opened on to a deck.
It was very clean, warm and cozy. We felt safe and like we were at our grandparents house. It was very lovely.
The staff were very pleasant! Enjoyed the morning breakfasts! Tuesday night there was a regional storm scattered pour outage. The staff were helpful and great! Thank-you no
We stayed in room 20 which was formerly a part of the mansion library. The ceiling was ornate Italian Renaissance in design. The room was very large with windows looked out over the city. The breakfast was great as was the service. The location is on a hill overlooking a very busy road.
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The staff was very friendly. The breakfast was amazing. The room was quiet and comfortable. The bed was very soft. Just a personal preference.
Beautiful place and great room. And when I arrived a little late (I was the last guest, arriving around 9:30), the manager greeted me with a big (not overdone) welcome. 'You must be .....? So happy to see you!' I only wish I had time for breakfast in the morning.
very quaint & excellent location if you're going to the casino
Very quaint and old mansion. Clean and well maintained.
Clean, good bedding and amazing breakfast service.
Sayre Mansion provided the sense of living elegantly. Our room was stylish and enjoyable just for our relaxation. Breakfast was served in a very nicely furnished room (entrÃ©e orders taken and other items self-served).
Staff excellent. Innkeeper a bit 'cool.'
This was my first experience booking a B & B. I found it exceptionally comfortable, quiet and accommodating. I am totally sold on B & B's! Absolutely nothing!
The staff and innkeepers were very gracious. All of the grounds and building were beautifully maintained.
We loved our stay at this hotel. It was one of 11 we booked for a little trip across America. Our only regret is that we only stayed for a short time. Fantastic hotel with good facilities and friendly staff and we would go back their again Nothing at all
Location. Breakfast was good. Spacious room. Nothing.
Everything you would expect from a good suite. Room was clean bed was comfortable. Nice stay
Really nice bed. Big, comfy room. Huge shower. And I was happily surprised when I realized they offer both free breakfast and free dinner. And they have 4 different coffees in the lobby, served 24/7.
Professional and friendly staff. Great rooms.
The Whirlpool. I did not like the fact that I left my cell phone charger in the two bedroom suite. It took a long time to verify that it was found and I am still awaiting the hotel to mail it back to me.
1 st and 3rd night room flooded from a/c freezing. I was awakened one morning by the company they hiried cutting grass at 7 a.m. One morning i was awakened by the garabage collection at 7:15 a.m. Two mornings we were awakened by the phone ringing in the room either next to us or above us t 7 a.m. My family and I went there to relax and not get up as in going to work. had to ask for towels for the pool everytime we went . Morning breakfast not bad but had to wait for food at times .My son left his life jacket at pool one night and never found NEVER AGAIN ! We cut our vacation short by one day and went home
This was a great place to stay. The rooms were very clean and the beds very comfortable. The continental breakfast was by far the best that we have had at any hotel. Being only mile from ABE airport was very convienent, but it would have been nice if there was a shuttle service. We would stay here again.
Clean well appointed rooms. Everything seemed very well maintained. Buffet breakfast had many options. Full kitchen is a plus when staying longer. Staff very friendly. In room free WiFi a plus. Nice fireplace but the timer made clicking noise when on. No complaints.
two out of the five days the a/c broke and flooded the room was woken up the first morning by the grass being cut right under my window. on two different mornings we we re woken up by the phone next door. one morning at 7:15 we were woken by the garbage collection. breakfast was ok when they had enought food out. had to go to front desk to get towels for the pool every day . btw the grass cutters cut the grass by the pool and aimed there blower at the pool needles to say pool had lots of grass i had to ask them to clean it one day.staff thro was very nice and did there best. would not stay there again.we left a day early. sons life vest was never found after we left it near the pool one night.
The room was excellent and it was nice to have a breakfast the following morning. The keys were a little difficult to use.
Convenient location, clean, and comfortable. The pool area is small and no whirlpool/hit tub.
Cleanliness and hospitality
We only needed one night in the Lehigh Valley. Normally, we stay at the Red Roof Inn, but there must have been something happening in the area the weekend we were there as almost all hotels were booked - at least, all the non-smoking rooms were booked. Let me say that there was nothing really wrong with the facilities. It was okay. But the room was really small and didn't feel 'comfortable.' Again, everything in the room was 'okay,' though it's been a long time since I've seen an old CRT type television (instead of a flat screen) in a hotel and the channel choice was literally pathetic. It didn't even have the local Philadelphia channel on which the Phillies are broadcast - unforgivable. In the morning, rather than a complimentary continental breakfast, they had a $10 buffet. We passed. . . Worst problem? They don't warn you about the poorly aimed irrigation system. We had the side and back windows out of our jeep since no rain was expected and there were no valuables left inside. In the morning, it was clear that it had been sprayed overnight. When my wife went inside to get some towels to dry the seats, it was clear that the front desk clerk had heard this complaint before. We turned down her offer to have the staff clean it up, which was very nice, but would have preferred a simple warning sign in the parking lot.
It was a nice hotel. The bed was very comfortable. The HVAC unit in our room did not work. It was very noisy; apparently there is no soundproofing. The TV was in a bad spot. Only one person could view it. That person was in the way of the second person.
The room was very clean. Staff was pleseant. Indoor pool was small and the water was cold.
Location was perfect for us. Room was clean. We thought it was a bit cramped with a desk, sofabed loveseat and a king bed. Had a little trouble with the air conditioning¿ turns out you don't monkey with the buttons and switches on the unit, you use the wall thermostat. Duh¿ our bad!
Clean. Well lit
Check in at a later time (11 pm.) staff doesn't offer to show you the room nor do I think it's a policy. The heating system was difficult to operate, the bathroom didn't have any shelving to put garments on,only a small hook behind the door.Not happy.
Many windows The whole room reeked of smoke including the sheets, pillows, & blankets. When I asked for clean ones I was told the housekeeping key was with the shuttle driver & he left to do a run back in 20, 90 min later still no sheets had to go down & get them myse
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Very clean & new surroundings. Staff was very friendly & helpful. Not really!!
Recently renovated, modern and clean No free coffee in the lobby (but it is free in the room.) The cleaning lady knocked on our door 11:45 AM even though we had a do not disturb sign up and we were checking out at noon. My BF thought the room was a little small, but I thought it was cozy.