Hotels near New York John F Kennedy Airport

We had a 9 hour layover overnight at JFK. Five Towns Inn was a great value for the money, had an on time airport shuttle and the rooms/lobby space was very clean and welcoming. Definitely shoved and beyond what I expected for an airport hotel

Pros: The property was clean and cozy. It has a free shuttle to and from the airport. The room was specious and had everything I needed. The staff was professional and polite. The breakfast was ready at 5 am.

Cons: The shuttle is slow. I was waiting for it for over an hour. The bed is very uncomfortable. It was too soft and saggy for my back. The pillows were hard as bricks.

Pros: They did let us check in early

Cons: Found rubber package on floor, poor vacuum job, felt dirty and in a bad part of town

Nice time.

Cons: Carpet needs to be cleaned and restretched in room and hallway.

Pleasant stay.

In 2021 I booked room 5 times…staff is rude,most times tv was not working..bad thing once they charged me twice…next time I complained on a desk.guy gave me number to call…I called lot’s of time..they are always saying we are looking into this..we’ll call you back…they never called…five towns in is big scam…..

This hotel is one of the best in Queens. The hotel is very quiet, comfortable & relaxing.

Looks like a Ramada that was sold to these guys. The toilet was running when I walked in the room. The shower faucet wouldn’t shut off. Old carpeting. Needs a total update! On the other hand, the staff were really great, especially Sean(Shawn) at the Front Desk. Has potential since it’s close to JFK.

Me and my bf stayed here after a missed flight. To say the hotel’s free shuttle from jfk was a sight for sore eyes is an understatement. The driver was so friendly and the man checking us in at the front desk was very kind! Had everything we needed - nice bathroom nice beds and nice ambiance. Small free grab and go breakfast in the morning was a great touch and the shuttle back to jfk left right on time. Will definitely be back if we ever end up stranded at the airport again.

Its a nice pretty decent place to stay and affordable

Pros: Location to airport with shuttle

Cons: Not clean Toilet broken Unfriendly desk help No laye check out option

Took awhile for airport shuttle to arrive, but driver and staff were apologetic due to having to drop big group prior to picking us up. Overall good experience!

Clean rooms and the staff has great attitudes and are very helpful and friendly.👍🏾👍🏾

Pros: Presence of tea and cafe at reception

Cons: shuttle service from airport to hotel is the worse. i wont recommend it to anyone to choose this hotel if he needs shuttle from airport to hotel.

Pros: Location, swimming pool

Cons: No where to charge GPS and computer if don't have an adapter head to plug in the wall.

Pros: The front desk employee was friendly and helpful. And the room was clean and quiet.

Pros: Nice and clean

I needed a one night stay after a wedding. I had been searching all day on the internet. Found several hotels but their reviews were terrible. And I’m talking about all the big name chain Hotel. I was just about to quit for the night and then came across 5Towns. Their reviews were refreshing to read. And there were so many positive reviews. I looked at the rooms the distance from the wedding venue, whether parking was available and price. Easy sell. I booked within 5 minutes and called my BestFriend and him and his wife booked as well. When we checked in the person was extremely professional and took his time and answered all questions. The room itself was perfect for the night and parking was available. Great job 5 Towns I was definitely impressed with your service and your room. Thank you

Cons: The front desk person told me incorrect parking directions that resulted in me having to back Up a massive van and do a 6 point turn in their tiny lot to go park in a Burger King. I informed him and he came from behind the counter yelling at me

Pros: Convenient location.

Pros: Friendly staff and convenient location.

Cons: No the hotel was great.

Pros: Nothing

Cons: I did not finding a roach in the bathroom. Nor did I like breakfast which consisted of bagels and bread. The coffee tasted ice it was reheated.

Pros: The location was perfect for my needs which were specific to attend a social event. Was decent room for the price.

Pros: Brst part of hotel was the proximity to JFK

Cons: Room smelled horriblymusty.

Pros: Front desk staff is friendly and helpful. All three rooms we had for three mights smelled horribly musty. Not all lights functioned in two of the rooms. Tv remote missing from one room. Free parking. Very convenient to JFK Free airport shuttle

Cons: Terribly musty smelling rooms

Pros: Pick up from the airport was fast; hotel not too far from the airport. They offer snacks in lobby and also breakfast which is great. The staff was friendly.

Cons: The room was noisy, it face the river/pond and the road so you coukd hear traffic until the wee hrs of rhe night. It took a while to get some sleep;the room had a pretty bad odor when we checked in. I had to open the window to air it

Pros: The transportation services and the staff are nice.

Cons: Everything is good 👍

Pros: close to the airport and had a free shuttle

Pros: Cleanliness

Cons: Ot was late and I was hungry. Everything near was closed. Took a few minutes to find food.

Pros: The bed

Cons: I wasn¿t aware of a hold (security deposit)

Pros: Clean stuff kindly, friendly breakfast very convenient and also heated pool available everything was good

Pros: Nothing. The place is run down and dirty. Other reviews that said it was updated and very clean are not accurate.

Cons: Very dirty room. Would not put bare feet on the old dirty carpet. Items from prior guests had falling from the night stand and remained on the floor next to the bed. Room is not being cleaned. Old tattered dirty chair. Old tv with bad picture. Rm smelled

Pros: The man at the counter.  He was awesome. Very welcoming, accommodating, answered any questions I had, set me up for my trip back to the airport upon my departure from the hotel. I didn't interact with anyone else

Cons: The driver from the airport. Very aggressive and drives like it. In the van someone said the same thing before I mentioned anything. Arty was great. Rooms are older smell old. Hallways and entrance are beautiful. Overall, I liked it and would stay again.

Pros: Location

Cons: The Marijuana smell in the halls

Pros: Free shuttle to JFK and friendly staff.

Cons: It was in the 20’s outside and my room heater stopped working during the night and I had a miserable night sleep. I asked for a refund at checkout but they said I should have asked to switch rooms in the middle of the night instead. Very di

Pros: Close to bus stop; complimentary airport shuttle to/from JFK airport.

Pros: It wasn’t far from where I lived.

Cons: 2nd floor smelled like cigarettes & marijuana. my room smelled like smoke. It was very Loud w/ slamming doors & talking. Ice, microwave & vending machines on 1st floor. The tub & sink stopped up & the toilet was broke. Partial refund is requested.

Pros: Friendly staff and shuttle service to JFK.

Pros: Friendly staff and clean rooms. Free shuttle to and from JFK.

Cons: My credit card stored in my app does not transfer to their office for checkin and payment. I stay here frequently for work and always takes 5-10 minutes to checkin because of that confusion

Pros: Lounge upstairs

Cons: Very pushy hotel staff, ppl sleeping on couches, was unable to use the shuttle services, towels were very old and worn out.

Pros: I how the staff was professional and polite.

Cons: Yes the cleaning staff didnt actually do the full scope of cleaning. They didnt clean the mirrors and wipe the top of the dresser. I reccomend the hotel to get rid of the steel bar cribs and get a wooden crib instead the steel ones a not safe for a baby

Pros: I like the LOCATION. CLOSE TO AIRPORT and CLOSE TO PUBLIC TRANSPORTATION. FRIENDLY STAFF

Cons: THE ROOM HAD AN ODOUR...CARPET NEEDED SHAMPOO/CLEANING,,, OVERALL THE ROOM WAS CLEAN

Pros: The lobby Entrance

Cons: It smell funky in there. The air was just bad

Pros: The Front Desk Gentlemen Was Really Nice .

Cons: The Mini Fridge Did Not Work , Not All The Lights Worked & I Feel Like Housekeeping Did A Poor Job Cleaning Since I Had To Literally Search The Room Vigorously To Find The TV Remote . I Only Truly Enjoyed The Staff & That They Had Netflix On The TV .

Pros: Nothing

Cons: Room and furniture was dirty

Pros: Good basic airport hotel, shuttle runs frequently, comfortable rooms, nice person at the desk when I arrived. Typical uninteresting breakfast to keep you going till you get to a better one at the airport. Nice helpful people except one (see below).

Cons: When I called from the airport, told that the shuttle would arrive in 15 minutes. When I called again 40 min. later the woman who had just begun the shift found no record of the call, and when the driver came after an hour he said he wasn't notified.

Pros: Average

Cons: No accoutrements

Pros: Shuttle Driver was great

Cons: Location is functional but industrial

Pros: The location was great and the front desk clerk was friendly.

Cons: I left early. First my bathroom did not have washcloths. The tub did not look clean. My sheets were dirty. I had to call and have it replaced. The housekeeper did not understand and it took her a while to come although I was told she would be right away.

Pros: Shuttle service to and from airport.

Cons: The furniture in the lobby was worn and really dirty with stains all of the seating areas. In fact, I did not feel comfortable sitting on it while I waited to be checked in. The soap dish in the bathroom was dirty and the there was so much road noise.

Pros: Location is close to the airport

Cons: Locks are old. Door keys don't work. Staff not at all friendly and did not resolve the requested issues. Restroom flush also had issues. No microwave in a room. thrre is only one microwave for a whole hotel I guess. Breakfast is very limited.

Pros: Close to JFK, shuttle service, breakfast

Pros: Cleanliness, friendly staff

Pros: I was pleasantly surprised at how clean this hotel was. When hotels quickly turn rooms for the next guests arrival,some house keeping issue get overlooked. This however was not the case at 5 Town. Very clean rooms and the entire hotel staff was wonderful. Each hotel employee was attentive and kind. I would return to this hotel and I would recommend it to family and friends. Please acknowledge the entire staff at 5 Town and thank them for making my first stay a nice experience.

Cons: My only complaint was the AC unit. It was difficult to adjust to my sleeping comfort

Pros: free hot breakfast

Cons: waiting a 1/2 hour for the shuttle in the cold at Federal Circle

Pros: Breakfast was great. Please endeavor to start serving lunch and dinner.

Cons: Restaurant should be functional. Inconvenience of ordering food not good

Pros: Honesty is the bond that allows a society to thrive. The management I interacted with apparently do not share the same.

Cons: They were very responsive even if their answers where at best incorrect.

Pros: Clean rooms friendly staff

Cons: Not enough space to allow free parking

Pros: It was very clean, the staff was so friendly, and breakfast was free and had many choices.

Cons: The air conditioning made a bit of noise that disturbed my sleep.

Pros: I like the fact that they also take safety precautions for the guests.. They took the time to explain the guest services available and how to access them.

Pros: How clean the hotel is an the ambiance the staff is professional!!

Cons: No excellent hotel like everything an the been able to move around without any worries!!!!

Pros: The water is hot.

Cons: Airport shuttle was a listed amenity. Arriving customers from JFK must ride a public train to a nearby station, call this hotel and wait for their van. Shuttle service to JFK was direct but only ran once per hour. Shuttle hours 4AM to 12 Midnight

Pros: It's cleanliness and it's staff.

Cons: No restaurant or bar

Cons: Check in took to long as they thought our reservation was cancelled

Pros: The price was very reasonable and it was fairly close to JFK airport. Clean, modern room and the lobby staff were very professional.

Cons: It is in a very bad location in regards to street entry and property drive-thrus. There is only one entry and if you accidentally pass it, it is very difficult to get back to it using surrounding streets, and the drive-thrus on the property are narrow.

Pros: The Parkjng attendant was great.

Cons: The hotel accused me of smoking when it wasn¿t me. I also took a hot shower and when i opened the bathroom door the smoke alarm went off.

ISN'T worth to pay for a breakfast nothing more than a bagel, cream cheese, banana, yogurt and regular coffee pot. Better off just grab a burger King breakfast just a walking distance from the property

Pros: My room was clean The parking attendant always had my car ready

Pros: It was a nice place, very clean. I will definitely lodge again when I travel to New York.

Pros: Location was okay. Parking was horrible.

Cons: Yes. The rooms were very dirty. I changed 3 rooms in 3 nights smh

Pros: The staff, location and cleanliness

Cons: No

Pros: Stuff was very pleasant and helpful.

Pros: It's at a very good Location to the Highway.

Cons: The rooms are small relatively to the rate per night of the Hotel. Parking is an exorbitant fee , there should be a discount for the Clients staying over I think.

Pros: Location close to airport

Cons: It was too close to street noisy, the heater is extremely loud we could barley sleep and there was constant knocking like construction going on upstairs .. we won't be staying here again.

Pros: Being able to park on site was definitely nice Considering the neighbourhood It's in,, But $25 in night to park was a bit much..

Cons: No laundry facilities

Pros: The shuttle driver who picked us up was great. The location was good. Not a great neighborhood but minutes from the terminal. Picked up at federal plaza and dropped off at our terminal.

Cons: Booked a room with a king size bed. It was at best a full size bed. On the Marriott hotel website the price for both a room with king size bed and two queens beds was the same. When I called down to change rooms I was informed there would be an up charge. The reception staff were very unhelpful.

Conveniently located near the airport shuttle service nice rooms breakfast was included and late checkout of 12pm great for in between flights

Pros: Hotel is clean, breakfast is good

Cons: We flow in late and got to the pick up location around 10:30pm. The wait of the Airport shuttle was long.

Pros: Very confortable bed located close to JFK

Cons: It's NY everything is expensive

Pros: Location

Pros: Breakfast was good

Cons: Noisy.. Room was in front

Pros: Early shuttle and breakfast

Cons: The room was crowded with furniture so it was hard to move around.

Pros: Staff was kind and gracious.

Cons: Dining room menu extremely limited and there were no options within walking distance. I have some food allergies and therefore cannot eat fast food which was all available. I was there for 24 hours with almost nothing to eat.

Pros: Very close to JFK with excellent shuttle service. Very good breakfast. Staff is excellent.

Cons: The neighborhood was a little scary. The restaurant was not open in the afternoon.

Pros: Helpful, friendly staff

Cons: Noisy due to proximity to road and highway.

Pros: Close proximity to the airport

Cons: I was assigned a room at the first floor, I can hear lots of noises come from the hallway in the hotel even around 12am at night. The people at the front desk is not very nice, the lady speaks very fast and somewhat impatient when ask for help.

Pros: Our stay was for an overnighter and parking for a week with an early flight. The hotel was clean and comfortable the staff was go out of there way friendly and shuttle to the airport was the fastest I've ever had.

Pros: The breakfast and attendant.

Cons: The arrival directions were poor and the driver was rude!

Pros: Staff, breakfast/restaurant. Shuttle service was good.

Cons: We had to change rooms, very little sleep as airconditioner was very loud. The suriunding are was not good. I would give the hotel a 2.5 star.

Cons: My room smelled like a cat box

Cons: Website says 24 hour free shuttle from JFK. We arrived at JFK at 230AM, they said last shuttle was at 2. When I complained the next morning they reluctantly refunded the taxi, less the tip. False advertising and pettiness.

Pros: Good, basic accommodations - the halls and rooms are a little tired, but the food was remarkably good.

Pros: The accommodations were fine and the staff were warm, welcoming, and helpful. The breakfast was decent.

Cons: The shuttle did not run as punctually as indicated by the schedule. The smell in the room was unwelcoming. The steps down to the elevators were annoying with my heavy suitcase.

Pros: The free shuttle to or from airport

Pros: Great hotel

I arrived at the airport at 10:50 am and called for the shuttle. The receptionist that answered was very courteous and on top of things. However the driver called me back and said he had just left the airport and couldn’t come back until 12:20pm. I asked him if he didn’t have anyone if he could come back and he refused. In my bathroom, I had two conditioners and no shampoo. I asked the hotel receptionist to send up shampoo and never heard from them again. There was no hot water in the shower. There was no place to store luggage. Even though breakfast starts at 6:30, nothing was ready and dirty looks were given when nothing worked and was asked about it.

They are still the one for us.

Pros: Inadequate

Cons: Everything was cold; no splenda for the coffee

Pros: The staff was friendly and helpful.

Cons: The rooms were out dated. There was a lot of men that was not staying in the hotel in the parking lot everyday.

Pros: Location

Cons: Very noisy the entire night because of traffic and people partying, smoking.

Pros: Close to the airport, really clean, and convenient for the short stay since our flight was cancelled

Cons: N/a

Pros: The AC didn't work very well. Also, there was advertisement for a free breakfast from 6a - 9a and that's false.

Cons: False advertisement and rude staff.

Pros: Very quiet, clean and close to everything. Cleaner than I expected for the area. Very pleased.

Cons: No

Pros: Free Shuttle to the airport

Pros: The staff was excellent and very courteous.

Cons: Very thin walls, no great food options on site or nearby, shuttle times to the airport were only once an hour, halls smelled like weed

This hotel was affordable, comfortable, clean and efficient - great assistance from hotel staff as well PLUS complimentary Shute service to JFK !!! Holiday Inn express Kennedy Airport is an excellent choice!

Cons: Limited parking bad heating system

Pros: The view and the closeness to the airport

Cons: Rooms should be cleaned daily Not once a week especially in todays COVID-19 era

Pros: The hotel was really close to JFK. Nicely located over looking a highway, i was entertained watching cars pass by night .

Cons: Overall great experience.

Pros: It was lovely that the hotel shuttle took me to the airport when I waited at the lobby at 8.30 pm, even though shuttle services are only at the top of the hour. Kudos to the shuttle bus driver who went beyond the call of duty !

Cons: Only very minor things. My room was facing the main expressway and if you open the windows it gets really noisy! The cleaning of the carpets outside my room on the last day took an extremely long time and was extremely noisy.

Pros: Very clean nice decor

Cons: The heat wasn’t working properly

Pros: Everyone was friendly

Cons: Couldn’t ask for anything better

Pros: Beautiful

Cons: It was perfect thank u

Cons: Poor customer service and the room had stains on the sheets when asked for new sheets I had to make up the bed my self there were no house keeping staff also little hairs on towels and wash cloths. Remind you it was 6:45 in the evening with no staff.

Pros: Location

Cons: My room felt small as if I couldn’t move around the sink leaned so nothing I placed could stay on top everything would fall off there was no room for a toiletry bag or hair brush

The Holiday Inn Express is near to JFK Airport and has a free shuttle bus operating 24hrs from Federal Circle Air Train Station. The shuttle arrives at JFK every 20 minutes and leaves the hotel at the hour every hour. At JFK you can get the Air Train from all terminals. At Federal Circle go down to ground level turn right and walk along the covered walkway and you will see various hotel shuttle buses. The hotel itself is typical Holiday Inn Express. There is free coffee and tea in the lobby, two computer desks and the normal facilities in the room.

Pros: Close to JFK.

Cons: TV not working at all. Must been out for awhile they had a printed notice next to it.

Pros: Pleasant front desk and clean room great location

Cons: The breakfast was not great but complementary so it is what it is

Pros: Physically close to the airport, (-10 minutes by shuttle) had free/lit a place to park my car, free hourly shuttle to JFK, staff were ALL extremely friendly and helpful!

Cons: Location was not in a "good" area...don't leave anything of value in your car.. Breakfast was ok... The TV was worse than old "rabbit ear" reception...don't know how long that has been going on. Nothing w/in walking distance to eat.

Pros: Close to jfk international airport

Pros: Superior staff! We arrived at 1 am after a flight from the west coast with two young children to prompt ,friendly service. We overslept the following morning, missing breakfast, however an employee was kind enough to grab the kids yogurt and juice.

Cons: Room smelled like marijuana, but was clean. Curtains did not close all the way and there was a very bright sign just outside our window. Light, coupled with expected noise from the street, made it difficult to fall asleep.

Cons: Marvin at the frknt desk was great!!! Shuttle picked me up 5 minutes after i arrived at the pickup area, but just lucky!! The driver had the van warm and was very nice

Pros: Shuttle service was not as then other hotels provide in the same vicinity.

Cons: Shuttle service

Pros: Location to the airport was incredible

Cons: Beds were uncomfortable

Pros: location to JFK. Breakfast OK

Cons: Nothing located nearby except for airport. Gave us the smallest room. Could not walk down one side of bed as up against wall.

Pros: none

Cons: location

Pros: Shuttle

Cons: Price adjustment Adjusted over $120 a night to $270 a night when my reservation changed to 1 day earlier check inn They took advantage of weather restrictions at traveler ecpensr

Cons: Noise...we were near dining area and you could here people going to and fro

Pros: I did not like the fact that when asked questioned the staff would be rude to you and then start speaking in a different language (talking about you) and laughing. We stayed out in the cold because of the treatment and only slept in hotel, did't enjoy it

Cons: The hotel amenities were limited. The staff could not understand the basic question for a person traveling. You would think since we were near the airport we were from out of town and would need some guidance. The room services crew was rude and mean.

Pros: Free parking

Cons: The room smelt horrible.

Pros: Location to airport was great, no cab needed because hotel had shuttle, complimentary breakfast was good.

Cons: No HD TV; No TV at all 4 Yankees game; Air conditioner banged loudly; Bathroom had no sink counter for toiletries, Would not give receipt, Shuttle started at 8:00 AM but Ineeded to be at airport ealier.

Pros: Location

Cons: Mildew smell from airconditioner

Pros: Location was great near JFK.

Cons: Parking is limited, and on top they closed 1/2 the parking the night we stayed. Room wasn't the cleanest, but it did the job for the late night arrival into JFK.

Pros: staff were friendly and helpful

Cons: location bit hard to find. room below street level. carpet worn and dirty, smoke alarm malfunctioned until fixed. After checking in near midnight, housekeeper knocked on door at 9 AM to ask what time we were checking out. Annoying and unnecessary.

Cons: Toilet in room was blocked on arrival and overflowed the next morning. Lift in lobby did not work and we as guests had to carried our luggage down a flight of stairs to use another lift.

Pros: It was close to the airport

Cons: The holes double charged me charge my charge my card without my autherazation highly upset had to wait a total of six days for the. Release of my deposit of fifty dollar

Pros: Nothing came to mind .....

Cons: 1. Door of the room somewhat not straight, left a gapping space - could hear all noise out the hallway. 2. Running water of The faucet is so very weak. 3. Not enough parking space. 4. Did not feel like a 2.5 star hotel - more like 1.5. 5. First and

Pros: Location

Cons: This hotel was over priced and the room was extremely small. It was like fitting two beds in a room that is made for one full size bed.. The breakfast hours were unreasonable for the weekend

Pros: Proximity and cost were good for a stay near JFK

Cons: Room was small and no linen change was provided from one day to another

Cons: When I arrived at this hotel at 1:30 am, the staff told me that was no room left even my room was prepaid. Although the Holiday Inn Exp have arranged and tranfered me to the Long Island Marriott. However, this roperty located 16 miles away

Pros: location and the brand name

Cons: bad staff attitudes, stinky corridors and room, dirty public area, poor breakfast, noisy, room door can't seal with big gap

Pros: Location Staff

Cons: Size of room Breakfast

Pros: Good breakfast, airport shuttle. Clientele was fine.

Cons: Neighborhood is very industrial. Hotel states it is under renovation, my floor wasn't there yet. Side facing the freeway is noisy.

Pros: Close to jfk

Cons: Road noise & noise from the hallway

Pros: THE HOTEL ROOM 408 HAD NO PHONE , NO TV , NO CLOCKS ALL ITEMS WERE NOT WORKING horrible HOTEL

Pros: Nearby airport.

Cons: Too close to highway. Very next of highway. Too noisy. No shower curtain. Carpet smell..room is small like a hotel in Japan. Because of highway noise, i could not sleep two nights

Pros: This hotel was very close to JFK. After hopping off the plane and looking for the AirTrain, we got off at Federal Circle (the train is free when getting off here, but if you want to go into the city via train, the AirTrain is five bucks). Then, walk out past the car rental places to the shuttle buses. There are a few hotels around the HIExpress that you may be able to take their shuttle. Breakfast included hot food, such as sausage, biscuits and gravy, and pancakes.

Cons: The hotel was not in the best part of town, so plan on not walking to dinner. :) You will probably find yourself catching the tram back to the airport to catch the AirTrain to go to the city.

Pros: The location to the JFK airport was its greatest attribute.

Cons: Many things. The vending machines were all fragged. There were some VERY shady guests that seemed to either be patrolling the premises and constantly - loudly reentering and exiting rooms. The upkeep is also fading virtually everywhere on the premises.

Pros: Family members stayed a night to be close to a family celebration at another location. The staff is pleasant and very helpful. The room was clean and comfortable. WiFi and shuttle to JFK is a definite plus.

Cons: There could be an improvement on the key card system for the room. It was challenging to open the door.

Pros: The staff, location and complimentary airport shuttle was the absolute best!

Cons: Needs to be updated

Pros: Clean nice . Good service at the front desk Comfortable bed Good breakfast

Cons: None

Pros: Totally worth the price. It's beyond my expectation. The room is competable to a four star hotel room.

Cons: Only one shuttle an hour.

Pros: FREE SHUTTLE TO/FROM JFK, FREE BREAKFAST, COMFORTABLE BED, FREE WiFi

Pros: The location

Cons: Floor

Pros: Extremely friendly and very prompt.

Cons: Nothing

Pros: The delivered food was good from the butler site. Quality, taste, and fast delivery was great.

Cons: The bug infested room and unprofessional staff. I needed a copy of my room key around 2am. The staff was not helpful and was rude and unprofessional. They care nothing about their guests. I will never go Marriott again. I’ve been a rewards member for quite some time. But never again. Especially not in NY.

Pros: Loved the timeliness of the shuttle and help received. The room was clean and comfortable.

Pros: The staff was nice & responsive.

Cons: I did not have room service & enough towels.

Pros: Way overpriced. More like a two star hotel. Its only saving grace is the staff. They were wonderful.

Cons: Everything was shabby: carpets, walls, furniture, even the shuttle. Only the people were first rate.

Pros: Nothing

Cons: The room was dirty. I was told to change the sheet myself. Horrible experience. The bathroom was full of hair.

Pros: Closeness to JFK and the shower was nice.

Cons: The room was old, humid, A/C was super loud, carpet and curtains were very stained, and the mattress felt old and worn in.

Pros: The location and shuttle service.

Cons: I did not like that my room was only scheduled for 1 day of cleaning and that I had to call daily for clean towels.

Pros: Not far from JFK Airport

Cons: Cleanliness was lacking

Pros: Clean hotel space and residence, efficient and friendly staff.

Cons: No.

Pros: Not as described.

Cons: Mosquitoes

Pros: The location

Cons: The microwave and refrigerator are never cleaned each time I stay. I spend time cleaning.

Pros:  

Cons: the pictures that were shown were not the same as the actual room that was given to us

Cons: Yes the floor in the room was dirty

Pros: It was close to the airport

Cons: The elevator did not worked in the morning and we had to clim down with our luggages from the 7th floor.

Pros: Location,price.

Cons: For a Marriott property it is very run-down with dirty areas.

Pros: Zezo

Cons: Courtyard marriot is a garbage. I will never go there anymore for the rest of my life

Pros: Comfortable bed and good location. Staff was very friendly and helpful.

Cons: Due to the COVID quarantine, there’s not much to evaluate. Social distancing and lack of supplies made this a less than ideal visit, but it’s understandable under the circumstances.

Cons: the bathroom toilet too small, shower was not adequate water spew all over the floor.

Pros: The room decor

Cons: The bathroom was way too small especially the tub an why no complimentary breakfast

We stay at two different airport hotel for our arrival and departure. Crown Plaza JFK - room bigger Courtyard - have the USB port for charging, whereas Crown doesn't. Crown Plaza - free breakfast.

Pros: When checking in the front desk agent was rude. Refused to accept my elite status (they do at other bonvoy hotels including the one I moved to the next day because of the front desk. 1star hotel here and 0 star service

Cons: The front desk staff that checked me in. No respect and extreme use. Lied about what she was able to do. Horrible experience I hope no one else has to deal with her again

Pros: nothing

Cons: No air conditioning and no perks/customer service

Pros: I booked a room here after Delta refused to let me on a flight (long story, but this hotel basically saved me) and I couldn't book another one out until the next morning. Hotel employee at the front desk shower so much compassion and understanding and was

Cons: I was a little nervous as a solo female traveler when the elevator doors opened and a whole bunch of NYPD officers walked out.

Cons: Smelled like animal urine in the lobby and in the hall outside our room. A/C didn’t seem to work.

Pros: Menu and availability of food and drink. Staff was very hospitable and did everything possible to make my stay comfortable and relaxing

Cons: No

Pros: This hotel had everything you need, comfortable bed, the room was very clean, it has a gym, laundry room, you can grab a Starbucks coffee without leaving the hotel. It was private,quiet and had excellent staff. I will stay here the next time I'm in NYC.

Cons: Nothing I can think of, perfect location and access to everything you need.

Pros: It takes a while to get to a JFK hotel, especially via subways and shuttles, so it is nice to come into a clean and updated room. My daughter and I had a long day getting there, and were relieved to lie down in a comfortable and clean bed.

Pros: All the staff were super pleasant! Check in was a breeze.

Pros: proximity to JFK and the shuttle service

Cons: Rooms seemed small

Cons: They billed me for staying after I prepaid with you. And I still have not got my money back.

Pros: The employees were great!

Cons: Everything went great

Pros: Bed

Cons: Dirty water in shower and sink. Water made me sick

Pros: the room was clean, roomy and the bed comfortable. There were actual glass glasses in the bathroom and a Keurig coffee maker which is better than usual hotel room drip.

Cons: the elevators were not working on the morning of our departure. Fortunately, we were on the second floor and the staff quickly came to carry our luggage down the stairs. They don't have a parking lot. Fortunately there was some curbside parking.

Pros: close to airport

Cons: halls were dirty, chipped bathroom, hard pillows, poor lighting

Cons: I booked a king size bed and they gave me a double bed room with no explanation.

Pros: The convenience of being an airport hotel.

Cons: The server at Nosh; the restaurant near the hotel lobby was horrendous yet she got 18% gratuity.

Pros: Staff at cafe on groud floor is really friend.

Cons: Guaidance about Hotel shuttle bus was really bad. I wait for the bus at federal circule more than 50 minuites in cold weather even though I have called three time to ask the bus.

Cons: Wish there was some breakfast included with the cost of the room.

Pros: Location

Cons: They downsize on towels and toiletries they providing and staff on floor don’t even speak or understand basic English to understand the guest and that a little bit frustrating

Pros: Ok

Cons: Not enough toiletries in the room Like they used to and towels and staff on the floor cleaning doesn’t speak or know basic enough English to understand guest like you need extra soap or towels

Pros: Shuttle service, digital key

Cons: Digital checkout did not work

Pros: Breakfast, rooms and overall facility were top notch and appealing. Staff was very cordial and accommodating.

Cons: Shuttle only runs on the hour to airport...

Pros: Breakfast was disgusting and my wife had stomach aches after just having one Breakfast. The room was not clean, full of dust that came out of a filthy air duct.

Cons: The sink in the bathroom was the size of cereal bowl. The bathroom shelves were broken, the furniture was old an beat up, and there was only one towel in the room.

Pros: it was close to the airport

Cons: the room ceiling was dirty and the smell of cigarettes in the hallways

Pros: Staff was very friendly and accommodating. Room very clean. I visited this establishment in May and decided whenever I needed a place to stay Hampton Inn would be my first choice. So this is my second visit and was very pleased.

Pros: I only like the staff

Cons: My first night was horrible, there was noise from 1230am-2am from outside and the room next door, I had to call them to switch me the next day, I found a small roach in the bathroom that was a turn off, the sink are so small, people where smoking weed.

Pros: The best things about this hotel were its location, the above average free breakfast and the helpful staff.

Cons: I did not like the parking situation at this hotel. There is limited parking and a daily fee for parking, but you are not guaranteed a spot if you go out and come back.

Pros: Great location fast check in hot breakfast included with ur stay and shuttle to n from airport

Cons: Paying for parking

Cons: The ac wasnt to cool.

Pros: Location

Cons: Sheets and bedding also towels unclean

Pros: The courtesy of the staff, good level of service. The shuttle was good and drivers were very nice and open.

Cons: Nothing to report.

Pros: Convenient and clean . The front desk was very polite and courtesy .

Cons: Didn't NO there was not room service . Parking is what it is .

Pros: Room was generally fine. Hotel location was good for flying in/out, with an airport shuttle from JFK. Basic breakfast included.

Cons: Overall experience was extremely average. Room a/c didn't function. Called the front desk and they promised to send an engineer - no one ever came nor communicated further. Shuttle only runs once an hour.

Pros: The staff were courteous and friendly my overall experience was as wonderful.

Pros: Clean safe and convenient to JFK. Staff was friendly and helpful

Pros: Nothing everything sucks

Cons: Everything, no water and customer service kept lying that the water will be on in 1 hour never came on until 4 hours later made me late for my function, breakfast sucks cold and dry, customer service has a nasty attitude. Not helpful

Pros: Cleanliness

Cons: The night staff at reception are unprofessional and rude. The parking policy is dissatisfactory. I was forced to park on a residential street after being assured as a Hilton Honors member that secured parking on site would be available.

Pros: I reserved a king size bed they gave me a double. No microwave in the room I had to use microwave in main lobby. Air conditioner did not work properly. Overall looks like hotel is on its way to declining.

Pros: Customer service is excellent. Rooms well kept.

Cons: No

Pros: The staff at the front desk was great the very clean Hotel next time am in Town I see myself staying their!!!

Cons: No it's great

Pros: Parking and breakfast was good

Cons: Did care for the bathroom and beds

Pros: Located close to airport & family. We stayed at this location a couple of months earlier & loved it but this time was not so good.

Cons: Yes the TV in 1 of the rooms did not work & the air conditioner in neither room worked up to its potential it stayed at 76 degrees then entire time we there which was 3 days

Pros: Proximity to airport

Cons: Availability of drinkable water

Pros: Front desk staff were very patient and helpful.

Cons: Noisy. Could have been cleaned more.

Cons: The ice Machine are not working on every floor.

Pros: Nothing

Cons: The fact that they charge $75 for early check in plus $21 for parking that is not fair

Broken shade in our room - Water mark all over ceiling - Gum chewed left on bed side -Over all need an update and better cleaning staff.

Pros: Convenient location.

Cons: This trip was less than pleasant in a variety of ways. They¿ve cut back on breakfast offerings, room supplies and this made for a less than positive experience compared to former visits.

Pros: It was front desk was nice. They oversold parking and I didn¿t have a spot when I came back but they squeezed me in on the curb. I don¿t think I should be charged for parking if there are no spots.

Cons: I was disappointed to find the tub dirty. Also there were many people hanging out front some smoking marijuana. I could not bring my children here. I was dissatisfied with the smoke alarm going off at 8:30 am. It was like a test chirp but it happened 3-5x

Pros: Location

Cons: Internet climate availability not enough towels in the room

Pros: Staff were friendly and accommodating. Close to airport. Free airport shuttle (though it takes a while to get to the shuttle location at JFK)

Cons: 1st room reaked of smoke, especially in bathroom. Switched rooms, also smelled like smoke. After hand washing my masks and hanging them in the bathroom, they smelled like smoke. Strange perfumed scent in lobby.

Pros: The staff was very responsive in ensuring that I was picked up and delivered best room available.

Cons: Everything smelled like marijuana! Guests were walking by me high. Elevator smelled like someone had just lit up & smoked! 12th floor and room was somewhat bearable but still smelled like marijuana. Funny.. when I checked in I signed a NO SMOKING lette

Hair all over the bed

Cons: They charge me for having an accident of a women’s monthly health issue $100 RIDICULOUS!!! I have never been charge for that before at any hotel, the toilet was clogged and they gave us a non working plunger to use, and the second floor ha

Pros: Staff was friendly, professional and accommodating.

Cons: Multiple issues in room.

Cons: Rooms smells of cigarette and majuriana

Pros: It was close to the airport and newer.

Cons: The rooms reeked of smoke, I was with my teenaged daughter and had to be moved twice. It's a shame that JFK doesn't have some really nice hotels...most are overpriced and mediocre at best. You can stay at a 4 star hotel in Manhattan cheaper these days!

Pros: The receptionist were very friendly and accommodating

Cons: I didn’t like the fact that as a guest you are required to pay for parking. The bathroom tub was clogged and the sheets were soiled

Pros: Rooms are clean and staff is professional

Cons: Hallways and elevators have strong smell of marijuana.

Pros: Professional and courteous staff

Cons: Hallways and elevators had very odor of marijuana but it may have been that night only. I don’t blame the hotel but I do blame the idiots who think it’s ok to smoke dope in the hotel rooms.

Pros: Close to airport

Cons: We did not have wifi or cable during our stay, was also not aware that the complimentary breakfast was a pre packaged bagged breakfast.

Pros: Kids making noice people screaming in hall slamming doors smoking marijuana in room it stinks really bad experience...never again.

Pros: They packed breakfast 🥐 Coffee ☕ was very good.

Cons: Staff was not helpful. They only say Yes or No.

Cons: Sink in bathroom to small

Pros: Location.

Cons: The front-deskperson did not wear a mask and was offended when we wouldn't approach them. None of the other guests wore masks either.

Pros: Staff

Cons: Didn’t sleep all night. Every time somebody from upstairs was using toilet out toilet was making the loudest noises

Cons: The shower was not working correctly and the ac was noisey

Pros: I am a gold elite member they charge me $15 for parking there was no breakfast which was included the room was loud with the air conditioning vents there was one towel it was terrible I would never go back to the hotel as a matter of fact I checked out

Cons: The first room was an adjoining room kept me up all night with the other room playing video games had to change rooms that room was a noisy with the air-conditioning then I actually left that night and never stayed

Cons: The hotel was noisy and you could hear the person in the room next door no privacy

Pros: The staff were very pleasant during the check-in process.

Cons: The bed sheets were very dirty and it made the overall all experience extremely uncomfortable

Cons: The room I was assigned had an extremely noisy heating system which roared to life every 10 minutes with loud banging guaranteeing no sleep. As well, the previous occupant's soap was left in the shower.

Cons: I found dried blood on the bed sheets and duvet. The room was allegedly cleaned. Really disgusting. The staff (at least one of them) was apologetic and accommodating but the others showed confusion as to why I was upset.

Pros: There were bed bugs, I woke up with multiple bites and I informed the front desk upon check out.

Cons: Room cleanliness

Pros: Nothing

Cons: Not clean, bad breakfast

Pros: Location and shuttles to airport

Cons: I picked this hotel specifically for the pool. I used the filters in the kayak app to select for hotels with pools. There was no pool.

Pros: Attentiveness of staff during breakfast

Cons: Limited food options nearby

Pros: Front desk staff was very friendly and hospitable-especially Ranata. Rooms very comfortable. 24 hr. hot drinks available and hot breakfast. Shuttle service.

Pros: The Hampton Inn JFK was a great place to get some rest when you have to layover for a flight. The shuttle was a quick ride and the drivers where very friendly. Would definitely recommend this Hotel and I will stay here again next time I have a JFK layover!

Pros: Proximity to airport, breakfast inclusion.....

Cons: Staff misleading guest, dishonesty, be aware of misleading parking charges.

Pros: The room was very clean, the bed very comfortable and the pillows are the best. We laid in bed and were sleeping within minutes.

Cons: One of the 3 shuttle drivers, Darren. He was extremely rude, not only to us, but to a foreign student and others as well. He went as far as not opening the shuttle door for a kid until he, the driver, was ready. We sat in the shuttle dumb founded by his actions. We were not able to report this because we were running late. I hope he does not work there for long, he will cost this wonderful hotel many customers. He should NOT be in a customer service position.

Pros: A very comfortable and clean hotel close to JFK

Pros: Very convenient to the airport and long term airport parking.

Cons: Limited and expensive parking.

Cons: The AC wasn't strong enough to cool down the room. The shower drain was flooded so when taking a shower it wound not drain down it would continue to get clogged

Pros: Excellent front desk staff

Pros: Wonderful stay, very clean, comfortable and fluffy towels

Cons: Should've been told ahead of time of deposit for the room and parking fee

Cons: Unfortunately, there is no shuttle service from or to the airport. The breakfast should be ordered by a card or on the website. Both wasn't possible. I couldn't book a breakfast, but still had to pay for it. Unfortunately, a bad service.

Pros: Nothing

Cons: Everything! It wasn’t clean it reeked of marijuana. The Parking is absolutely HORRIFIC!

Pros: It¿s a good property. Friendly staff.

Cons: This hotel listed airport shuttle as one of its amenities. As an airline employee, the availability of a shuttle is crucial to my decision on which hotel to pick. The net result was an extra $40 tacked on to my commuting expenses.

Cons: The hotel is very outdated. It¿s definitely not worth the price. It¿s just a big mess. Should be demolished and built a new, modern, fresh , clean structure with update room , furniture, sheets, bed , mattress, shower, bathroom¿¿it¿s just

Pros: Perfect location close to the airport (though surrounded by drab industrial storage areas), exceptionally helpful and friendly staff, nice gym.

Pros: Clean and near the airport

Cons: No shuttle service to the airport

Pros: Location was perfect

Cons: Nothing.

Pros: Parking fee, I reserved a king bed and went I get there it was only full beg the bathroom poor I took a shower and it flow beg uncomfortable, is a shelter as well, I have to check early because it was uncomfortable and I get bits not sure if it was beg bugs

Cons: At least change the beg and the fix the bathroom

Pros: The location. Rooms are clean and nice.

Cons: The front desk are non professional. The duty manager is so mean that she did not reimburse me for the shuttle service that was suspended. It was not clear that the shuttle service has been suspended! She refused to pay for an alternative Taxi.

Pros: Location

Cons: a lot

Pros: The caring staff

Cons: No

Pros: Cannot remember wating breakfast at the hotel.

Cons: Understanding how to be picked up at the airport very confusing.

Pros: My flight was cancelled and this hotel had a vacancy. Hotel employee was very nice and the location was ideal!!!

Pros: The staff was amazing!!!!

Cons: The hotel is in serious need of a remodel!!!!! It's falling apart!

Pros: It was close to the airport.

Cons: Had do not disturb sign on door yet housekeeping knocked at 7(!)) and 11am. Engineering knocked at 8am. Was not told during check in that I needed to pay extra for breakfast. Requested late check out and the front desk still called at 11. Total disruptio

Pros: Proximity to JFK, shuttle service.

Cons: No.

Pros: The staff here were all very kind and quick to introduce themselves and ask if they could help us. They were all very helpful and attentive. Convenient airport shuttle very 30 minutes. Uber eats available.

Cons: The location doesn’t provide an easy access walk to anywhere. $19.99/breakfast seemed steep to me, traveling with a family of four with no company to reimburse for the cost... seriously $20.00/person?

Pros: Convenient to JFK. Professional staff.

Cons: The air conditioner and the motor to the refrigerator were extremely loud. Couldn't sleep. Hallway to room full of mosquitos

Pros: We only stay one night and it very nice

Cons: We did like the hotel

Pros: Clean rooms close to JFK with friendly staff.

Cons: Shuttle to airport consistently ran 10 minutes behind schedule.

Pros: Close to JFK-Airport, shuttle to the airport

Cons: Rooms are not good designed. In the bathroom the mirror covers the socket f.e. for the hair dryer. The bed and the cabinet are so close that you need to step over the bed to get into the room. Staff unfriendly. Both is a no go for this price category.

Pros: Professional and friendly staff!

Pros: Airport transportation fridge and microwave in room.

Cons: Room phone was not working and toilet started to run last day there.

Pros: Excellent breakfast in a clean and friendly facility.

Pros: Location and price. My wife was flying international from Europe and I came from West coast. We wanted to stay near airport and even though $--- a night before fees and taxes is not so cheap, because of the location I'd call it a deal.

Cons: I called for shuttle from Federal Circle and I'm told 5-10 mins. I waited freezing outside, other shuttles make several times. Called them back 20 mins later, now 20 mins and left them my number. 45 mins and no show up, asked my phone again!!! Get Lyft!

Pros: Very friendly staff. Our flight in was delayed by 4 hours. I called the hotel and when we arrived at 2:30am the shuttle was waiting for us. Friendly and efficient front desk personnel both at night and in the morning.

Pros: location

Cons: Unfriendly and rude staff, Coffee machine in the room not working,No heater room was freezing cold, Airport shattled was 45 min late to fetch us for airport.

Cons: You have play parking

Pros: location convenient to JFK

Cons: Bed made noise overtime I move in it.

Pros: Close to JFK

Cons: Rooms need reinovation

Pros: Location

Cons: Arrived on FRI night, the clerk said he couldn't find our reservation for the 2nd night. After 20 min, he found the reservation but said we had to check in again for the 2nd night. Check-in the next day took 30 min. Finally, I lost my temper & left.

Pros: Front desk staff was nice

Cons: The beds are hard as a rock. The AC broke and they fixed it only for a short time and stopped working again that night. Not what you would want from a Hilton Hotel.

Pros: Really but experience never go back. Staff is so poor

Cons: I not like anything

Pros: Location

Cons: service level can improve

Pros: The staff were very nice and helpful.

Cons: The handle for the water in the shower was broken and it was very difficult to control the temperature of the water. The refrigerator made a very loud humming noise and had to be unplugged in order to sleep. The rugs were old and dirty looking.

Cons: Much prefer to stay at a Hampton Inn. The free breakfast at a Hampton INN was 17.50 per person at the Hilton Garden Inn. Parking was $21.50 per day.The room was small. The comparison with the Hampton Inn may not be fair, I never stayed at one near JFK.

Pros: Location Access to JFK

Cons: Understaffed...line chking in/out 1 receptionist 0500 Van to a/p: driver pulls up late , gets out - goes inside. Never comes back?! Other van shows 0615. By time we load & launch we're 24 min late BAD!AP Vans for AIRPORT hotel hv to run like clockwork

Pros: Location

Cons: They had no extra cots for the room,no extra linens, no luggage carrier and gave me the wrong room number at first so I had to wander the hallway searching for a room that didn't even exist! Eventually got the right room number given to me!

Pros: It did have off-street parking although it was $21/night.

Cons: I had asked for two additional bath towels at the front desk. The attendant said housekeeping would bring them up shortly. No towels were ever delivered. Items in their snack shack are expensive. $2 each for the tiny half-pint milks and $3 for soda.

Pros: Location and shuttle to airport

Cons: Cleanliness, Over all odor in hotel, and room.

Pros: Terrible staff. Airport shuttle took forever. Average room. Not worth the rate charged in my opinion. Best thing about it is it’s proximity to JFK airport.

Cons: Staff Cleanliness Room Airport shuttle

Cons: Too difficult to connect to wifi

Pros: The staff were very accommodating. The room was very clean. Received complimentary parking for the night.

Cons: The shower curtain was a little dirty

Pros: I like the location

Cons: The stuff lies to me and charge me for a late checkout. Before booking the hotel I called them first and they were were agree. I was surprised for the fee

Pros: The room was very nice and very clean

Cons: No microwave oven

Pros: It was very clean and they cleaned my room every day

Cons: The room was small and the location was a bit off but it was great other wise

Pros: Prices

Cons: This is a homeless shelter that they use as a hotel

Cons: They told me that they have shuttle from the airport but when I called they told me that I need to take the train.

Pros: The staff and room was comfortable and nice!

Cons: They didn't clean my room early enough and missed a day that I was staying!

Pros: The young lady at the desk was unbelievably nice , professional and couldn't do enough for us , what a professional. Like to say thank you to her .

Cons: The one thing that I really didn't like was the fact that when we were checking in we were told that it would cost us $24.00 to park our car on the Holiday Inn Property . I never heard of such a thing. I thought that was so Tacky and undermining .

Pros: It was close to an event that I was attending

Cons: There were groups of men hanging out at the facility who looked suspicious and it made me feel very uncomfortable. When I returned at night it very scary. I later googled the place and it stated that it was being used as a homeless shelter

Pros: The beds we're comfy staff was polite

Cons: The moldy smell and dingy curtains.. Noticably all the ppl loitering outside on property during COVID-19

Pros: The bed

Cons: No

Pros: Convinced

Pros: Terrific staff. Very clean rooms. Airport shuttle service still operating in these trying times.

Cons: The following amenities are not available as of June 8, 2020: Fitness center, business center, public restrooms, restaurant. Cheaper JFK hotels can be found that still have these services available for use. Look for those properties instead.

Pros: The location was convenient to where I needed to frequent.

Cons: The hotel charges $24 a day to park in their lot, forcing guest to park on the street. The room was the size of a closet and the reception desk was staffed with an unprofessional and rude employee.

Pros: The price

Cons: The attendant at the front desk wasn’t very pleasant.

Pros: Bed was comfortable and room was clean.

Cons: The room still smelled faintly smoky, although it was supposed to be non-smoking. The TV was also broken. The staff did give me the option to receive point towards another free stay after bringing these issues up.

Cons: I was completely happy

Pros: The price

Cons: Parking cost, tv didn't work at 1st, small rooms, no breakfast

Pros: Nice location. Great staff. Free shuttle to the airport.

Pros: Nothing absolutely nothing!! Total disappointment!

Cons: The hotel reeked of weed, was making my 4yr old sick. The staff was rude with attitudes. My wife and daugh fearedfor there safety as there was loud voices and guy cursing and swearing on the elevator. Hotel is located in the slum and a total misrepresent

Pros: Close to airport

Cons: Tiny lobby

Pros: Location and room size

Cons: They did not honor our wake up call.

All was good

Pros: Offer shuttle to the airport

Cons: Very small room, dirty hall and room carpet, people yelling in the hall. Room was off an end with a steel door (maybe fire code) but it felt eerie going in. Keurig in room never made coffee and no coffee at front desk.

Pros: Was able to check in early

Cons: Bar was out of many standard items. Bar staff did not Seem to care

the overall experience was amazing but the shuttle service provided by Nick on 9/17 @ 8am was immaculate!! Thanks Nick!!!!

Pros: free drinks in the lobby

Cons: room was too cramp for the price! lobby looked like a reception area of a house, not a hotel

Pros: It had a shuttle to the JFK

Cons: It was not appealing from the moment you walked in. The front desk screamed lowend! Amenities in room were non existant. We asked for coffee pods for the Keurig maker in room we were told there they out of coffee in the hotel. I will never stay here again

Pros: Proximity to JFK and Long Island beach areas. Easy parking. Good room temperature control. Comfortable bed and pillows. In Room coffee. Housekeeping did a sufficient job.

Cons: Must drive to everything which is not a problem if you have a car.

Pros: The location was great and I appreciated shuttle service to JFK.

Cons: There was no roll-in bed available.

Cons: The location is kind of isolated. Construction noise is around, and strange people lock their bikes at the fence of the parking lot.

Pros: The room was fine.

Cons: The restaurant was terrible.

Pros: The Hotel is located 5 min away from my work location

Cons: Yes. I did not have any creamers in the room and although reception promised to send some, I did not have any delivered to my room. I also did not have a paper cup that would fit under the coffee machine and hence had to go without coffee in the morning

Pros: Closeness to the airport

Cons: Restaurant ( food was not fresh) and location

Pros: The proximity to JFK Airport was beneficial and the driver was very accommodating.

Cons: The room was a lot smaller than expected and the view from the room was not appealing. It was my aunt first time staying in a hotel in New York and the view from the window was of dumpsters.

Pros: Ok for one night stay and has shuttle service to the airport.

Cons: Could definitely include breakfast.

Pros: Location and staff

Cons: Absolutely noisy rooms due to proximity to the road and rail track. Avoid if you want to sleep in peace

Pros: Rooms are nice and clean.

Cons: My room was not made on my second day. They did apologize and gave me a breakfast ticket for $15 each, but breakfast was so bad that I barely touched it. Worst, during breakfast, water started leaking from the above floor right next my table!!!

Cons: location.

Pros: All is good but, no room refrigerator, microwave and there are roaches.

Cons: Cockroaches

Cons: The rooms was dated and not as clean as I like. The following day when we came back they had not cleaned the room. They did not call for our wake up time.

Pros: The best thing about this hotel was the cleanliness of the room. The staff member that was there when we checked in was nice, happy, and helpful. Any questions that we had he was more than willing to answer.

Cons: The room was kind of small and some of the employees were not as willing to help you out as much as others. Also, the restaurant that was part of this hotel was okay on the food and the service was very slow.

Cons: Tried to charge for a prepaid reservation. Room REEKED of cigarettes though it's a non-smoking hotel. I could go on...

Pros: This hotel fit our need for an overnight layover at JFK. Both the pick up and drop off shuttle drivers were on time and efficiently navigated the logistics of JFK terminals. The night check in staff was friendly and helpful. The morning staff was less so.

Pros: Very warm and helpful staff.

Cons: Many services closed for holiday with no notice. Room service understaffed after holiday. However, staff was helpful and reimbursed us for inconvenience.

Pros: Small and poor

Pros: Great staff

Cons: Room smelled of smoke, the gym equipment was sub-par, and the location was in an ugly area composed of scrub brush and old industrial style buildings

Pros: Location, cleanliness

Cons: Yes. BIG TIME. The staff made a mistake, and to correct it, they decided to call us at 1:30 IN THE MORNING to fix it! They called and called and EVEN SENT SOMEONE TO KNOCK AT THE DOOR at 2 IN THE MORNING!!!! They ruined a night's sleep all the way.

Cons: We went to the airport to return the rental car the night before we left. We waited over 45 minutes in freezing weather for the shuttle bus to pick us up. We have bad colds from that wait. Front desk staff were wonderful.

Pros: Hotel is far and staff is unfriendly.

Cons: Wanted more money for double bed. Not friendly. Horrible CS.

Pros: The room itself, wasn't horrible. It was a handicapped room, which was not requested, but the room itself was passable.

Cons: Everything else was awful. The transportation was slow and the drivers were terrible. I waited 45 minutes for the room at check-in. The area around the hotel was noisy and not very safe for walking, which limits guests to the hotel's poor restaurant.

Cons: Everything is done carelessly, equipment falling apart.

Pros: I booked a room for the night and had to cancel last minute as i changed my flight. And I was not even partially refunded. I find this terrible, even if it is policy or not. I won't be using kayak again.

Pros: Room was clean & bed comfortable. I had a good rest after a long flight.

Cons: No complimentary water. Ice vending machine outside the room very noisy.

Pros: Front desk staff and shuttle driver were all extremely pleasant, attentive and helpful.

Pros: Proximity to JFK.

Cons: Small room.

Pros: The motel seems brand new with compact but stylish rooms. Under the tv is a panel of plugin options for connecting video, data, or internet access, all exposed in a user-friendly way. Wifi was fast and easy to use. The motel is not walking distance to metro rail, but the motel shuttle leaves every half hour and takes you to JFK federal plaza where you can access the SkyTrain to MTA or LIRR. So I was very happy with the value.

Pros: great buffet

Cons: no fan in bathroom

Pros: Breakfast was great.

Cons: Pool was closed

Pros: My husband and I stayed here for one night because we had an early morning flight from JFK the next day. The room and bathroom were clean, the bed was very comfortable, the (Brazilian) coffee in the room was better than most hotel coffee machine coffee.

Cons: VERY loud AC system, so loud that we had to turn it off in order to sleep. Also, the hotel is not next door to JFK, it’s about 20 minutes away, depending on the terminal you’re flying out of.

Pros: Airport shuttle & closeness to airport

Cons: Was not stocked with shampoo & conditioner

Pros: Ideally located close to the airport. Brand you can trust. Good value for the money.

Cons: Waited too long for the shuttle to pick us up at the airport. Airport Shuttle service was not very reliable.

Pros: There is nothing to like about this hotel. I will never book another stay.

Pros: Location

Cons: Needs updating

Pros: Location

Cons: Room, cleanliness, smell, outdated. Bathroom door doesn¿t broken.

Pros: Nothing

Cons: The sheets were not clean at all. It looked like bugs were in them

Pros: The bed and parking fees.

Cons: Not a thing. It

Pros: Location

Cons: Bathroom smelled rank and unclean, tub drain was broken.

Pros: After a long day of traveling, it was nice to be close to the airport for some much needed sleep. The beds were great and the pillows too. The shower had a ton of pressure and the staff were very friendly and understandable.

Pros: Convenient location, available parking, clean and spacious room, comfortable bed, friendly & helpful staff.

Cons: Cable channels unreliable (e.g., ESPN), toilet not flushing properly, required paid valet parking although advertised as free parking.

Pros: Staff was wonderful. Always friendly and helpful. From the Front desk to the cleaning staff, everyone was great.

Cons: Did not know why, but not all services were available. The web site showed hours of operation for the restaurant that were not observed in the hotel. The Starbucks was also not open the hours shown on the website. Update your website!

Pros: I always stay at this hotel when I fly out

Cons: I like this place.

Pros: Location, location, location

Pros: THE FRONT DESK LADIES WAS AWESOME!!!

Cons: BED AND PILLOWS VERY UNCOMFORTABLE...REFRIGERATOR WAS BAD AND SPOILED ME AND MY SISTER'S FOOD...BABY ROACHES IN THE BATHROOM...THIS HOTEL TO BE THE HILTON I WE WAS NOT SATISFIED AT ALL!!

Cons: I called 5 times at airport, another twice to the front desk using room phone, another one time on their shuttle, no one ever picked up the phone.

Pros: It was a peaceful stay we didn¿t really hear people going up and down in the hallways.

Cons: The AC was loud, The room is a little outdated. The shower could use a really good scrub there was rust on like the soap holder. The pool was closed and there wasn¿t anywhere to get snacks like advertised. Definitely not kid friendly.

Pros: The hotel is conveniently located close to JFK airport. Rooms are standard, clean and comfortable.

Cons: The mattress of our bed was at the end of his lifetime. It needed to be changed.

Pros: Comfortable, clean bed. Free shuttle to the airport runs 24h.

Cons: Covid restaurant setup means LOTS and LOTS of plastic waste. You could, for example, ask about condiments, utensils and bags. This is NOT a green hotel.

Pros: Convenience of location to the airport

Cons: The smell of a sour shower and old sheets that smelled of prison laundry I was unable to sleep. I mentioned this to the staff and I hope they correct this matter.

Pros: Easy to get to and very close to JFK.

Cons: There is no free parking

Cons: Paying for parking and paying for breakfast instead of making it complimentary.

Pros: Close to the airport, great for relaxing between flights.

Cons: It is indicated that there is a pool, but in fact it does not work. If you do not provide the service indicated, then reduce the price.

Pros: Location is great

Cons: Rooms are dirty and smelly. Executive rooms look just like other rooms. Ripped sofas in room. Executive lounge close without notice not worth paying higher prime. When you have a problem management are not available to assist or even hear you.

Pros: It was clean and comfortable.

Cons: The room was average. The restaurant was closed, no place to eat close by and the vending machine only had chips and candy bars.

Pros: The location of the hotel.

Cons: No microwave or fridge, they still have shower curtains, and the parking wasn't free after all that money.

Pros: Closer to the airport

Cons: Only had one shower towel. No exhaust fan in the bathroom. Only had one soap. They need to provide at least two shower towel. The website stated free parking but it was not free. The stand up shower didn't have a door that the water went all over the bath

Pros: The location was nice and the room was clwan.

Cons: The pipes were extremely loud. Issues with my reservations that I had nothing to do with. Housekeeping continued to interupt us way before check out even attempted to come into my room. In order to park in the hotel that I booked I had to pay $-- a n

Pros: ROOMS WERE NICE.

Cons: YOU HAD TO PAY FOR PARKING..WILL DEF NOT STAY HERE AGAIN.

Pros: Good front staff

Cons: Room fridge was not working. when the Ac turned on it felt like an engine was on and was super loud could not sleep. Overal won¿t repeat stay at hote.

Pros: Filthy room, no housekeeping even after repeated request. No water and no cups in bathroom

Cons: Location

Pros: The location to airport.

Cons: The daytime staff at the check in desk was rude and dry, didn'tseem to care for guests. Room was dusty, no restaurant pamphlets, no menu for the restaurant, no TV guide, wall paper in bathroom peeling,parking was limited.

Pros: The price

Cons: No staff, no upkeep, noise all night long, unable to get clean towels. Rooms not cleaned due to Covid. Staff unresponsive. There on business and it was brutal getting work done

We stayed for just few hours ,we had to call the hotel to be picked up by the free shuttle around 10pm,very nice lady at front desk . The room was ok ,the hotel looks a bit dated but was comfortable ,I think all other properties in the area are in similar conditions based in different reviews previously read .What caught our attention when got out the shuttle was the strong smoking substances smell at the front door.

Pros: The front desk staff were very kind and helpful. As well as the shuttle driver.

Cons: The room was outdated and seemed dirty because of its age. Compared to other Hilton hotels I would not stay here again. Also the coffee was not fully stocked. Filthy windows and the shower was in disrepair.

good

Pros: location and had a shuttle close to jfk airport

Cons: could use some updating. It was not horrible but not a 3.5 maybe 2.0 It just reminded me of an older hotel No pizzazz

Pros: Convenience.

Cons: There was a bright light on the ground outside that was shining right at my window and there were only sheer curtains available.

Cons: Staff was not welcoming and does not know how to greet there guest as if you were asking them for something for free. When we got there she said $280 and no explanation.

Pros: Comfy bed, large room with huge table. Fabulous sofa in room for relaxing. We brought our own food to eat due to COVID restrictions . Soft towels

Cons: The sink stopper was permanently down, no water drainage.

The bedding feels outdated. There is no microwave in the room especially in these time of Covid where many restaurants are closed. I was on 10th fl and the air had a hint of cigarettes smell. Pillows are small for a King bed size.

Pros: I would never stay at the Hilton jfk again

Cons: I booked 2 night with the hotel & the second day I was locked out ,cause they only had me for 1 night , I had toI show them my email & the house keeper stole my hat & went thru my purse as I had the do not disturb sign on the door,I would never go there a

Pros: Nothing

Cons: Heating system was as noisy as a helicopter overhead. Mattress was lumpy,saggy and horrible in need of replacing. Door to closet couldn't be opened. Reported to staff. Never fixed. This hotel merits the lowest rating possible. 3.5 is a joke.

Pros: With a Hilton you always know what you’re getting. A great experience.

Cons: The HVAC in the room was extremely loud. It woke me up every time it turned on.

Pros: Friendly and very quick response to a problem with the TV. Very quiet and comfortable room and efficient shuttle system.

Pros: A great spot to spend your last night in the city if you are flying out of JFK - quick ride to the airport with a cheap Uber - restaurant and bar on site were fairly decent as well, and reasonably priced for the type of hotel.

Cons: The cleanliness of the room was so-so, and the air conditioning unit was obnoxiously LOUD... I may have just got a bad room though...

Pros: I liked that it was close to the airport and its a much bigger hotel than the other options near by. There was also a good restaurant and cafe in the lobby. Staff was very friendly and quick in processing us.

Cons: I didn't like that the room had very dim lighting, especially in the bathroom. It was rather dark

Cons: That room service ended at 11 and the kitchen closed at 12 downstairs at the bar. I had gotten in from the airport at just past 11 and really didn't want to have to sit down at the bar. So it was quite disappointing to find out that room service had ended.

Pros: Beds were great. And the food at the restaurant was excellent!

Cons: No pool hours during the week day mornings.

Pros: Everything except the soap.

Cons: The soap makes your skin dry like sand paper and makes you smell like meatloaf. I'm dead serious.

Pros: Staff are friendly and helpful Room was clean and comfortable

Pros: Everything

Cons: Nothing

Pros: Love the room, service, staff and the connivence of location.

Cons: Had I been informed of the parking situation, I would've selected a different hotel. Thankfully, I was lucky enough to deal with a sympathetic front desk clerk who allowed me to double park my car until the morning. It was pouring when arrived and I would've had to find parking on the street IN QUEENS -- DURING A DOWNPOUR!

Pros: Big spacious room. Shuttle bus to jfk every 30 minutes.

Cons: No hot water in the shower on either day.

Pros: THE HOTEL WAS IN A VERY POOR LOACATION, LOTS OF HOMELESS ARROUND THE HOTEL, NO CLEANING EVERYDAY, NO ROOM SERVICE

Cons: ITS A SINLE STAR HOTEL

Close to the Airport. Nice Bar

Pros: I liked that it was close to the airport and there was a shuttle.

Cons: It was crowded. The parking lot was full. The rooms were very small and dark. No hair dryer or shower cap.

Cons: Bad customer service..... not recommended

Pros: Shuttle service, close location to JFK, front desk manager was kind and very customer service oriented.

Cons: n/a

Cons: I had to paid for tea none was in the room

Pros: The free shuttle to and from the airport is a great perk along with the friendly staff.

Cons: Do not expect to find a parking spot at this hotel, but they do offer a valet parking service for $20 per day.

Pros- room was clean and comfortable with the exception of a stained chair. - staff was pleasant although clearly overwhelmed. Cons- shuttle service was inadequate for the amount of people waiting at JFK. After flying internationally all day, waited at least 40 minutes for shuttle because they rotated one at a time which was too small accommodate the amount of people waiting. -upon arrival, drop-off area and parking lot was pure chaos. - one person at front desk to handle a long check-in line and everything else. Didn’t pay a budget hotel price but sure felt like it.

Pros: Location

Cons: Just very filthy. Needs a deep clean. Something it probably has never had. Most hotels next to jfk have low rating for this same reason. You need to have low expectations.

Pros: Location

Cons: Rude check-in agent. No cups for coffee maker. Room on first floor accessible by stairs only. Room located 8 ft.from bar/restaurant.

Pros: Nothing.

Cons: 1. No parking. Their free parking is a scam. They lease lot for long term parking the guests have to find parking blocks away on crowded streets. 2. No clean or fresh towels and wash cloths. 3. No vents in bathrooms small room stinks after using toilet

Cons: Lack of parking Poor service

Pros: I liked how everything was spacious. The room, bed and bathroom. The bed was super comfortable to where it was so hard for me to wake up. The location was convenient.

Cons: So the only problem I had with this entire stay was how hot our room was. The ac/fan didn¿t seem to work at all, I ended up having to get a fan. I didn¿t bother with calling the front desk since they never sent anyone from house keeping to revaccume

Pros: The room was spacious and clean.

Cons: The parking options are awful. There isn't enough parking for guests and the off street parking is very bad too.

Pros: Conveniently located in between Brooklyn and queens¿.

Cons: Yes requesting towels and wash clothes¿ after a certain time you couldn¿t get fresh towels and washcloth¿ very unprofessional And unsanitary with Covid going on¿. But overall one of the best hotels in NY

Pros: Close to airport

Cons: N/A

Pros: Location was good

Cons: 1. While booking we were told that its complimentary parking however the parking was first come first serve bases. This caused us huge incovenice as we were carrying 6 month old baby and the staff was not helpful AC was not working

Pros: The lobby and room are up to date, nice

Cons: The toilet bowl was running every 2 min, we put in a request for this to be fixed at noon and nothing was done about it. Came back to the room at 1 am to find the toilet overflowed. Asked for another room and was told there were non available.Disgusting

This hotel is convenient to JFK if you need to rest after a long journey. It's in a residential neighborhood so there is not much around. Also, don't count on the free parking as there are very few spaces and if you are arriving late, chances are, you'll be told to find parking in the streets. I also booked a room for 4 but there were only amenities in the room for 2. The bet part is that it is only a 9 minute drive to JFK when there is no traffic.

Pros: Location, staff helpfulness.

Pros: The room was clean and very comfortable.

Cons: The parking lot it¿s to small. Special at night time that¿s the only I inconvenience

Hotel has easy access to JFK, shuttle pickup and drop off. There are a few restaurants within walking distance to expand your choice over the hotel menu, and more within Ubur distance. And many more deliver.

Pros: Location! Free parking!

Cons: There was some noise in the hallway after midnight. The shampoo and body wash containers in the shower had already been open and partially used.

Cons: Hair on the floor, dirt caked up all around the walls, not alot of space to throw away trash, hot in the rooms, bugs in the bathroom...

Pros: Nothing

Cons: Was not clean dog poop was all over carpet

Pros: The hotel was had a horrible air filtration system and the manager had idea some of the rooms were not cleaned for the next guest. Horrible experience!!

Cons: My stay was for 3 nights; however I had to check out of the hotel due to the horrible and heavy scent of marijuana in every hallway. I requested to move 3 times the first night because the entire hotel except of the lobby was disgusting.

Cons: Front desk staff are very rude.

Pros: Convenient

Cons: Room wasn¿t the cleanest. There were stains on the inside of the bathroom pocket door. And it was very dusty on walls. We were on the second floor and it smelled like cigarettes.

Cons: The internet connectivity. Poor and always disconnection

Pros: Room was good,big,clean.

Cons: Parking was full due to parking rental. Room was noisy next to freeway.i ask for high level at check in to be away from the noise and they refused saying no rooms available wich was a lie. Only saw a guy at night and no one in the morning.i still sleep.

Pros: N/A

Cons: I forgot my expensive bottle of creed cologne at the hotel on 02/14/2021. I called them on the same night. They gave me the run around after calling them everyday only to tell me they didn't find it. People as I've hear also forgot stuff they didn't get b

Pros: The location is very convenient, close to the airport and flushing

Cons: The hotel is not very clean, also the facility are pretty dated

Pros: Nothing

Cons: No parking spaces what so ever. They tell you no smoking but the other guest in the hotel still was smoking . The hotel room was dirty had to clean it myself . The mini fridge they have doesn’t work properly

Pros: 24hr shuttle to and from the airport.

Cons: Cigarette smell in the room, not the room we reserved, loud music down the hall.

Cons: The room was dark and me and my neighbors were having toilet problems I had to use the plunger. Very annoying.

Was not impressed with Crowne Plaza they do not clean room unless you stay past 5 days. Coffee is 4 dollars a cup. Bedding was too small for a King Bed. I woild not return nor recommend anyone to stay there.

Pros: Pets could stay

Cons: Wasn’t as clean as they advertised. Also the taxes And fees almost cost more than the room. That’s crazy.

Pros: the location

Cons: the weed smell in level 3 was bad someone was smoking weed I would never go there again

Pros: Location

Cons: It's dirty, and full of the scent of weeds.

Pros: You are by the highway that will lead you to any boro, and long island..

Cons: Parking is Free but super tight after 8pm, and it's located in a residential neighborhood so street parking is even worse..and the Hotel was only at 40% capacity

Excellent location when arriving from a long haul flight and a quick stop

Pros: Parking/clean rooms at check in...close to highway and convince stores

Cons: Light switches in my room didn’t work properly....didn’t clean the room or rug on a daily basis...had to call and request for microwave...parking was hard to find at night because it got filled quickly

Cons: It had bugs. I sent them the video of bug crawling in bed and bites on myself and my child they did not seem to care

Pros: The check in clerk greatshe found great parking for usi forgot her namebut great staff

Cons: problem i went after tropical storm trees were down power companies workers filled streetsgreat staff

Pros: Quite and convenient

Cons: Room could’ve been cleaner hair in shower as well behind toilet area. Checked in late and didn’t want to switch rooms just cleaned it myself.

Pros: I liked the location and ambience of the lobby

Cons: The service, cleanliness, response, room service,

Pros: Room very nice pillows just OK staff excellent

Cons: food the food was not that great I had a steak tough and very thin

Cons: The staff was not helpful

Pros: Location

Cons: No real parking in the hotel ground. Very small parking lot had to park on the street

Pros: Location. Parking sucked.

Cons: Booked 2 rms, both were problematic: 340-toilet kept running, had to manually keep fixing the stopper. Rm 334-the bath would not drain the water after a shower. Called the front desk and request it be fixed, said will do: no one came. I am a IHG m

Pros: Everyone was very friendly!! Helpful and thoughtful. Dinner was also great.

Cons: One misc. pubic hair on the shower shelf. Otherwise the room was (from what I can tell) spotless!

Pros: If you need a hotel near JFK, this will do. The bathrooms were newly renovated. Ample free parking, but a little difficult to find. Wi-Fi was good and fast. Restaurant was OK, but overpriced

Cons: View of the highway from 2nd floor but wasn't noisy. The Windows were filthy with soot. Could barely see out of them. Long dark corridors. There is nothing to do in the area. It's Ann airport hotel.

Pros: it is close to the airport

Cons: We asked for an extra bed at check-in but it took almost an hour to deliver to our room which was around 12:30Am in the morning. I reserved for a room on higher floor but was given a room at the ground level . The hotel staff just said nothing he can do

Pros: The room was on the small side but the king size bed very comfortable. We had a great night sleep. The bathroom amenities were nice with plush towels. Would not stay in this area unless you need to be close to the airport. This hotel suited our purpose for a 1 night stay to catch a flight the next day.

Cons: I checked in online and requested a quiet room but received a room on the 2nd floor facing a street were construction work was taking place. Although not overly noisy during the time we were there, the lack of attention to detail disappointed me.

Pros: The price was right, and the shower was hot

Cons: My family and I waited am hour for our room to get ready. We arrived @ 7:30pm. Why on earth would we need to wait an hour at that time? ? Bed was very uncomfortable and TV needed to be adjusted by an engineer to be used. We requested extras pillows, and they did not have any. This property is shady at best. It is in the ghetto,and I cannot believe it is a Crown Plaza! Fresh paint and new carpet cover up a very substandard operation.

Pros: Very close to JFK, shuttle convenient once you take the air train from JFK to Federal Circle. Need work on room service.

Cons: The number of people, including employees, clustered by the front door smoking like chimneys and blocking door access because it was raining. A huge turnoff right at the outset. The bathroom shower tile floor was sketchy, broken and uneven, so dirty water collected by the door entry. Room service forgot my entree when they delivered it. For the prices they charge for the food, they should have comp'd it, but instead they called me to apologize. 3 separate times, and AFTER I had fallen asleep.

Pros: It was very close to the airport and the staff were very nice.

Cons: Although the hotel looks like it may have been renovated not long ago, there were many things about the room that looked shabby. Peeling and bubbling paint on the bathroom ceiling, frayed and and ripped carpet and the one and only hook in the bathroom to hang anything on was pulled out of the wall and just barely hanging on. It would have pulled completely out had we put anything on it.

Pros: Great staff, great location, ever think worked, great shuttle service, great food

Cons: No toilet paper holder was found in the bath room, But every thing else was great.

Pros: The morning shuttle service to the airport only! The Night time shuttle service was close. I'm in a wheelchair and had to be pushed in the street on the outer curbside(My flight got in after midnight

Cons: My drivers license was misplaced approximately 40 minutes,I had to wait for two/three van loads of customers to check in. A customer came downstairs got on his hands and knees found it under the front desk.Then there was a BUG on my outersheet.I have pics

Pros: The room met my expectations. Very compact

Cons: The sensors light kept us a wake every time you moved. No extra pillows when were needed. We knew that is Covid-19. But the hotel could put breakfast with a cover plates and one staff handed out the plates.

Pros: very close to the airport with the shuttle service free

Cons: so far nothing

Pros: Our flight was cancelled at 10pm and Delta told us to just sleep in the airport. I called this hotel and asked if they had a shuttle and a room available and they were so wonderful and helpful! We booked the room and a shuttle picked us up from the airport. Our room was so clean and comfy! The next morning they dropped us off at our terminal. They really helped us out that night! Very happy with our stay!

Cons: It was pricier than some other places. However we did book last minute so I’m sure that was a factor!

Pros: Straightforward. Have stayed in Best Western before so picked this over the others

Cons: Slightly pricey. Booking.com says card given won’t be used but it was charged straightaway. Hotel then charged $100 damage deposit - to the same card - before I checked in. Never seen a hotel do this before - makes you worried about what kind of guests they are used to. Checked out hours ago and still not got refund processed, so not as quick to do this as they are to take it off you.

Cons: All the charges, that was not mentioned online. Then it was a roach in my room.

Cons: Didn't know this was also a homeless shelter. The smell of Marijuana was overwhelming

Pros: Front desk woman who checked me in¿was very sweet. Also most helpful in allowing late checkout due to evening flight.

Cons: Internet was awful¿kicks you out every 15 mins! TV was awful¿kept losing its connection!! Owners/management the worst¿mask no longer needed for those vaccinated and still Covid being used as excuse to not provide airport shuttle service, et

Pros: Close to airport

Cons: Very small room, tight hallways and doors, maintenance issues, no breakfast currently, poor noise insullation

Pros: My overall experience was bettthen I expected. I would stay again. Staff were respectful no complaints

Pros: No thing

Cons: Lack of slotions to the gusets payment issues

Pros: The staff

Cons: No free parking

Pros: It was close to the airport. The staff was very friendly and helpful

When down to the main lobby to go on the road only to see a big fight breaking of the front door n police wasn’t a good experience for a first time

Clean and cozy, suitable for a 1 night rest between flights. However, it is far from everything. If you need to get food or buy anything else, this is not the place for you. My reservation said "breakfast included", but they said that they stopped providing breakfast three months ago! There were more affordable better hotels available when I booked, but they did not include breakfast. Travelling early in the morning, I preferred that hotel. Somebody owes me a refund of the breakfast I paid for and did not get. Be careful when you book.

Pros: Safety and clean

Cons: I requested 2room 2 both, when I got to hotel it was just room, I had to take it because I were tired from travel and was night don’t want to change it, not only that they charged me highest taxes 30%. I had to stay couple days before I got

Pros: Everything that was mention when I booked the hotel was a lie. When I checked in the rude front desk lady mention that the amenities are not included. No parking, no breakfast-which was expected due to the COVID, no whirl pool. Poor

Pros: Cleanliness

Cons: Info on parking. Should not have to pay to park

Pros: Nothing

Cons: Everything poor condition

Pros: There is nothing to like about this hotel!

Cons: The hotel uses their rooms for homeless families and is located adjacent to a sanitation facility. They also charge a $26 parking fee in a less than safe area with limited on street parking. This hotel is a rip-off!

Pros: they allowed service animals

Cons: the elevator was very slow

Pros: It is the nearest hotel from Federal circle, just 10 minutes from airport. Location is good for a late night stay to catch the next morning flight.

Cons: Only one bearer is on duty,it appears. He says, he is on lunch interval and so will not come for help to bring luggage to room even at 10.30 PM night. You need to sweat out by yourself at such late hour after a long day journey. Very unpleasant experience

Pros: That it was clean and provide airport shuttle

Cons: No. Everything was well

Pros: Close to the airport and the breakfast at 5am is certainly a plus.

Cons: the every hour shuttle schedule limits the use, half hour would be more convenient.

Pros: Location near the airport and the free shuttle!!!

Pros: Lot cost and close to the airport

Pros: Meh

Cons: Meh

Pros: Very close to jfk. Easy to get in and out.

Cons: None

Pros: The food hall for sitting is very good

Cons: Lobby is too small They do t offer any kind of help you have to do everything by yourself

Pros: Close to JFK. Basic amenities. If you have an an early flight its perfect. The breakfast was nice as well.

Cons: noisy with garbage trucks next door.

Pros: Free shuttle to the airport

Cons: It was a bare bones motel type room and hotel.

Pros: Great hotel for easy accessibility to JFK. Clean basic room

Pros: The room and the breakfast. Also the shuttle bus to jfk Airport u

Cons: No comment

Pros: Nothing

Cons: No sleep. Truck are loading and unloading right next to hotel. 24 hours active heavy trucks traffic. Breakfast Is not fresh. Leftovers from the day before are reheated.

Pros: Nice atmosphere

Cons: Now

Pros: The convenience of being close to the airport and the staff was extremely friendly.

Cons: The room was tiny, but I was only there for a night. If my stay was longer, the room would be too small for my personal preference. The water pressure of the shower was extremely light.

Pros: Breakfast in the morning was nice.

Cons: It was in a sketchy neighborhood and there were people getting high outside the front entry. As a single female traveler, I did not feel safe. Additionally, the lock on my door inside the room was loose and not that secure. Not recommended.

Cons: the breakfast area was grubby and with poor choice, and no healthy options

Pros: Location to jfk airport

Pros: The guy at the front desk was AWESOME!!! The Italian restaurant that delivers also AWESOME!

Cons: TINY room! A bit loud as well.

Cons: Room had a "smell" to it, maybe from cleaning supplies?

Pros: The shuttle service to JFK was great. However, my experience with JFK is such that I intend to find an another airport

Cons: Yes! The room was dinky. When we arrived, the narrow halls were cluttered with service carts, so getting luggage past the carts was difficult. The room had neither a microwave nor refrigerator. Frankly, I think was was overpriced, even if it is near JFK.

Pros: The bed was decent and the sheets were clean.

Cons: Industrial area with no place to walk.

Pros: NOTHING AT ALL

Cons: NOT CLEAN (INSECTS ON THE BED. TINY ROOM. VERY POOR ROOM FOR US$ ---

Cons: It was very dodgy. Someone tried stealing my suitcase while I was checking in and the bellman got it back and when I told the woman who I was checking in with she just shrugged and kinda laughed. Worst hotel ever!!!!!

Pros: Airport shuttle buses

Pros: Location and shuttle to JFK was perfect. Everything else was just okay.

Cons: Not enough food, bagels and some of the meat products were gone too soon.

Pros: AIRPORT SHUTTLE. BREAKFEAST.LOCATION TO AIRPORT

Cons: DIFFULTY TO FIND SHUTTE AT JFK AIRPORT

Pros: room was acceptable. That is all

Cons: Location is horrible --in a mostly industrial area. No where to walk or find anything to eat. Hotel has NO food --other than a menu to order take out. They suggested that we call the shuttle from another hotel (Crowne Plaza).

Cons: The front desk was rude.

Pros: very polite staff breakfast was good location close to the Airport and free parking.

Cons: Room was too small but okay to spend a night. Hotel is aged but was clean and decent.

Pros: Air conditioners are very very noisy and rooms are very small.

Pros: The hotel was perfect for a stop over between flights at JFK.

Pros: It had an iron in the room. That was it.

Cons: Pretty much everything. The value per dollar was really low. Staff was rude. Place was kinda gross.

Pros: 10 min to the airport, clean room and friendly staff.

Cons: not a luxury place and a bit expensive.

Pros: Comfy hotel that did exactly what it was supposed to do as a layover stop.

Cons: Walls are super thin and the hotel security was in and out of half the rooms on my floor during my one night stay.

Pros: Breakfast was served from 5:00 am. Since we had an early morning flight, we were able to have breakfast before boarding the shuttle to the airport. In many hotels, breakfast is not served until 6:30 am or 7:00 am.

Cons: The shuttle to JFK airport only runs hourly. It should run more often.

Pros: To whom it may concern, I was dissapointed in my stay for the cost I payed for almost $200.00 a night I would have expected the follow which was not the case: -Clean and orginized hall ways (maintainance trolly blocking path) -Clean room with a order free bath room (bath room smell was horrible) -No one else assigned to my room which at about 02:30 in the morning I had another person enter my room while I was asleep and stated they were assigned the same room! Can you imagine the embarssesment and alarm to wake up to a stranger entering a room where you are half naked and asleep. I called the desk to complain and all i got was I'm sorry! (Really!) VERY POOR EXPERIENCE, WOULD NOT RECOMMEND........

Cons: Limited staff, rooms have a extremely strong odor especially on the first floor. Hard to breathe inside these rooms, I was very frustrated and disappointed overall.

Pros: close to the airport, good price. breakfast was decent. better than most places that offer free breakfast.

Cons: i've been itching non-stop since i checked out. bites all over my body - head to toe. i just hope i didn't bring any home with me. the shuttle only runs once an hour.

Pros: Services

Cons: Parking availabilities

Pros: We had an overnight layover and an early morning flight, so the proximity to JFK and the convenient shuttle service were major considerations. The room was clean with comfortable beds, and the staff were very good, although we were unable to get a receipt because the system was running something when we checked out. The shuttle was speedy and prompt with courteous drivers.

Cons: While the location is convenient to JFK (or maybe because it is), the neighborhood was such that I would not have felt comfortable going outside the hotel alone. It was also right next to the Queens Sanitation Department--that did not impact our stay, but gives you a picture. The hotel could definitely use some updating.

Pros: The nights were somewhat quiet.

Cons: The rooms were to small, the Wifi wasn't working, and slow when it did.

Pros: Close to the airport

Cons: Dirtiest Best Western I have ever stayed at. Staff was rude, rooms smelled dirty (city dump next door), dehumidifiers in hallways to help with musty smell. Floors, towels, bedding, and pillows all need replaced due to stains or holes. Felt like a Motel 6, really disappointed...

Pros: I guess that they were kind enough to give me a bed.

Cons: I waited 1.5 hours for their airport shuttle and they argued with me about how that was my fault. Their driver was rude. Their front desk personnel was rude. Everyone had an attitude and Custer service was obsolete. I wouldn not recommend this hotel to anyone. I hope their manager sees this.

Pros: close to JFK

Cons: high price level for this low quality

Pros: it only took 2 hours to find another room at a close by hotel

Cons: pretty much everything else

Cons: Treadmill did not work.

Pros: Everything was fine the people were very nice

Pros: The hotel was close to the airport and the bed was comfortable.

Cons: The hotel was in a bad neighborhood. I was given a "first floor" room, which turned out to be a basement room. The room was very small and cramped, and smelled damp and moldy. There were dehumidifiers running in the hallway, but the dampness and mold smell was still very prevalent. I stayed here out of desperation, because everything else near JFK was sold out. I would NEVER EVER stay here again and would specifically tell other not to stay here either. On top of all of that the cost of the room was exorbitant and Best Western should be ashamed of themselves that they are taking advantage of desperate people in such a way.

Pros: No I didn't like it because when I get there they say I made my reservation wrong . So I told them can I still get another room they say I still got pay for it again . So they didn't event help me with anything that I need as a customer ..

Cons: Because they wanted me to pay for the room two time event thought reservation was mad ... So I was not happy with the Servise they give me

Pros: The staff was very nice and helpful :)

Cons: Small elevator, but although in a nice condition.

Pros: No breakfast provided. Shuttle from the airport was good.

Cons: They should have provided some type of packaged breakfast. Nothing at all for a place who advertises breakfast is unacceptable. I called the front desk about the carpet by the bed being wet. He was gong to check with maintenance and get back with me. This never happened. The next morning the carpet was crusty. It was also a noisy location.

Pros: Location was good

Cons: Had to pay for parking No mini fridge Sheets had stains on it

Pros: It was clean. That's it.

Cons: No fridge in room. There is always homeless people lurking around because they have programs for drug addicts and homeless people. The room was very small. Horrible area. Never going there again.

Pros: Only the close proximity to the airport and cleanliness of the room.

Cons: The sketchiest place I have ever been! A lot of strange ppl staying there... each floor has its own security staff, which makes the hotel look like a prison. Overall, I felt very uncomfortable during my stay. Certainly avoid!

Pros: The bed was comfortable. The shuttle service was easy and convent.

Cons: There were a handful of characters staying at the hotel that led me to believe this place may be doubling as a homeless shelter. Also, the location is terrible if you want to go to a market or restaurant- especially during quarantine. There are very few restaurant delivery options. I don’t recommend the Chinese restaurant they give you. It’s positively horrible. The room service menu was much better. I think it comes from the holiday inn. I would not stay again.

Pros: Shuttle service, clean room

Cons: Room was too small

Pros: The price was fair.

Cons: The location. The parking issue. You have to pay for parking. The room is pretty small.

Pros: The facility was clean comfortable am planning to visit soon , the service was good .

Pros: Very clean peaceful

Cons: No everything was fine

I was only looking for a place to sleep close to the airport and it served its purpose but I felt it was a bit pricey for the offering. Location is cramped and difficult to pull in front of hotel to unload your vehicle. Tiny elevator and cramped hallways made it tricky to get luggage cart to your room. No service or offer to help with this. I usually stay at 5 star hotels so perhaps this is not to be expected at this level. Room was fairly clean, beds comfortable, curtains a bit skimpy so light outside our window shined in all night. Breakfast was included and this was adequate although again very cramped space. The shuttle to the airport was on time and dropped us directly at our terminal.

Pros: I have never stayed in a Days Inn. We were there for only one night but very happy and pleased with our stay. From the friendly shuttle driver, to the kind and funny front desk staff, the sweet and attentive young lady doing the breakfast, thumbs up

Cons: no sure of location but it was night and we went straight in and out of hotel.

Pros: Location close to airport but very seedy. Can’t really go outside and feel safe or comfortable.

Cons: I would have liked to know that we’d be isolated to the hotel. Nothing around but the airport. Just a place to sleep to catch a plane.

Pros: Staff was awesome. Hotel employee at the front desk is a sweetheart

Pros: Given I had no choice but to stay in a hotel for the night due to a flight cancellation I picked the Days Inn-JFK Airport. I was pleasantly surprised when I arrived at the front desk. The property is very well maintained throughout! Front desk greeting was friendly and quick. The room was amazingly clean, fresh and up to date. The bathroom was spotless! Tile and fixtures were new and even the shower curtain had no stains whatsoever! I did complement the maintenance crew that I encountered in the elevator. They were cleaning the elevator, and genuinely were proud of their hotel.

Cons: The surrounding neighborhood leaves much to be desired. There are no restaurants in walking distance. I called a Lyft to take me to a restaurant 1.5 miles away that would not deliver to the hotel. On my ride there I noticed that most of the homes had barred windows. I'm glad I decided not to walk. Breakfast was included-standard fare, nothing spectacular. Room seems smaller than most other hotels I've stayed in. Same with the public spaces and breakfast area. There were only 3 or 4 tables.

Pros: Free breakfaat

Cons: There was a very noisy person with jumping kids and banging etc staff didnt do much

Pros: Close to the airport. Airport shuttle runs every hour. Was clean and comfortable. Free breakfast was really great. We were able to leave our luggage after checkout and go to get something to eat before catching the shuttle to the airport.

Cons: Small space for four people and lots of luggage. Not much around in walking distance.

Pros: The slick furniture and soft sheets are a boost!

Cons: Due to overbooking (which is hotel's fault), the hotel had rebooked us at another hotel farther than we had originally planned for. Further, they did not even care to inform us about it before arriving at Days Inn in the wee hours of the night. If you rebook us somewhere else due to YOUR error (overbooking), have the courtesy to inform your patrons!

Pros: This is a hotel you stay in to wait for a plane. The rooms are too small for extended stay.

Cons: The size of thethe rooms

Pros: Friendly, informative staff.

Cons: Small, cramped room. But then again, maybe the room was taken up by the king-size bed! :)

Pros: Staff were friendly but could not help much.

Cons: The heating was not working, despite the two attempts to correct the problem. Room change was not possible due to being fully booked. All that could be offered was extra blankets. not very helpful when outside temperature was -4 C. Breakfast was very poor and only skimmed milk available for coffee. They could at least have some cream.

Pros: Staff

Cons: Location Hotel was old

Pros: The ride to and from the airport is quick. The people are nice. It serves its purpose. It costs too much for the quality, but it beats the heck out of sleeping in the airport.

Cons: The room was tiny. The towels had holes in them. The furnishings and fixtures were dated. Again, I was there for an 8-hour sleep, so meh. It's useful.

Pros: Free parking on site with a locked fence The staff was pleasant and professional Close enough to the airport

Cons: The room was dirty smelly The towels were stiff and the bed was uncomfortable We had to wait a long time to get an employee to unlock the fence to get our car out Also there was not an employee at the desk for at least 10 minutes while we were waiting to check out. Free breakfast was not easily located it was in the lower level. By the time we found out it was too late. Also definitely was not in a nice neighborhood.

Pros: Close to airport

Cons: Hotel smelled, no bar as advertised, limited tv channels, felt as if unsavory characters roamed the hotels and were hanging around the outside of hotel. Also the staff was not freindly

Cons: Airport shuttle is not 24 hours. Runs only until midnight and is really just a guy in an SUV

Pros: Proximity to JFK

Cons: The exterior appears news. The interior is tired and unkept.

Pros: The room was clean the staff was help full and accommodating bath room was excellent.

Cons: The size of the room is a bit small and need television with remote

Pros: Near airport, with shuttle to JFK

Pros: Close to the airport

Cons: Noise

Pros: Hair dryer wasn't working. Have to request to change kettle bcos it wasn't working.

Cons: Staff and location

Cons: No transfer. No breakfast. But both will be on booking page.

Pros: Nothing

Cons: Very dirty

Pros: Location

Cons: Location

Pros: It was near JFK. The bed was comfortable & it was quiet there.

Cons: Our sink was disgusting & needs to be replaced. The hallway carpet looked old & dirty. It was disappointing. The area is dirty with trash on the streets. The shuttle had trash in it.

Pros: Location

Cons: No breakfast. Limited TV. Old

Pros: The location

Cons: Very dirty, room smelled like cigarettes. There were holes in the curtains. No continental breakfast as advertised

Pros: Location and the small parking lot avail.

Cons: I did not like the rusted appliances in the bathroom. I did not like the visible cracks in the wall. I did not like the look of the employees dressed in regular clothing. I did not like the limited availability of fresh towels available.

This place is not good. Our room smelled of smoke and nothing worked in the room. They said their was breakfast but there was nothing due to pandemic. I didn’t care for the cleanliness of the room.

Pros: Nothing good , carpet is so dirty and had odd smell

Cons: None

Convenient location, offer free shuttle to JFK airport, hotel facilities are a bit old though.

Pros: Friendly helpful staff. We were only there a few hours to sleep so didn't seemuch

Pros: Free shuttle and location

Cons: The hotel room! Our room had a large hole where the insulation was completely removed and you could hear the TV and word by word conversations of the guests next to us. Carpets were dirty on hallways of hotel.

Pros: THe bed was comfy enough.

Cons: The food selection was poor & I felt like the staff person was trying to micro-manage me when I was filling my plate. It was an incredibly uncomfortable situation, and I will never go back to this hotel because of this.

Pros: Best value, right off the highway and close to the airport.

Cons: Hotel is dated and needs some upgrades. For a single night stay it was adequate.

Pros: The bathroom looked dated but immaculate, that made me feel very comfortable. Same with the bed and sheets.

Cons: I felt scammed by the so-called shuttle, the main reason I stayed and I had NO WAY TO USE IT during the restricted hours it is available. Do you think we get to pick our flight times? Are you kidding me? Nowhere on the hotel website.do the claims of a free shuttle indicated it is for mid day flights only.

Pros: that i didn’t see bed bugs

Cons: clean your carpet. train your cleaning staff. replace broken fixtures and furniture. fix bathroom mold and mildew issues

Cons: incredibly loud.

Pros: The room was decently sized, elevator worked, airport pick up and drop off, friendly staff, wifi in lobby, convenient location

Cons: no wifi in rooms, damage to walls, no kettle in room.

Pros: The room was nice looking clean and odor free. No smoking room. Had a refrigerator and coffee maker , TV etc.

Cons: Not a big selection of cable channels. No adult channels also A busy highway was on my side on the hotel so it was a little noisey.

Pros: I did like nothing at all... This place should be shutdown....

Cons: I didn't like: The service. Room has fungi on the bathroom [tiles, wood cabinet, cracks on tiles] The front desk personnel attention was the worst I have ever dealt with... Supposedly their airport shuttle was broken during 11:00pm but next morning at 8:35am it was ok... Thing is that they don't pick anyone at the airport at stated in the KAYAK ad, unless you flight arrives before 8:00pmEST.