Guest reviews
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Overall Rating
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8.6 "Location is great."10.0 "
Good access to the airport , said 100%." 9.3 "Easily accessible by car , said 93%." 9.4 "94%enjoyed the restaurants & bars nearby ." 7.1 "71%liked the proximity to shopping ." 10.0 "100%liked the proximity to sightseeing ." 10.0 "100% thought it waseasy to get to the train station ." 8.0 "80%appreciated the closeness to the beach ." -
8.2 "Great service."8.6 "86% found the
staff to be very friendly ." 9.3 "93% werehappy with the shuttle service ." 8.9 "89% thought theservice was very professional ." 8.2 "82% found therestaurant service to be one of the best ." 9.8 "Lovely bar service , according to 98%." -
7.3 "Nice rooms."8.8 "88% said the
beds were comfortable ." 7.6 "76% saidrooms were clean ." 7.1 "71% thoughtrooms were spacious ." 8.8 "88% thought theview was good ." 7.6 "76%enjoyed the shower ." -
5.9 "Breakfast is mediocre."5.7 "
Breakfast prices were ok , according to 57%." -
5.0 "Average value."5.7 "
Breakfast prices were ok , according to 57%." -
3.8 "Internet is poor."3.9 "61% thought it was
overpriced ." 3.8 "62% said thewifi quality was bad ."
Overall Rating
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8.9 "Great service."8.8 "88% found the
staff to be very friendly ." 7.1 "71% said thereception staff was great ." 9.5 "95% werehappy with the shuttle service ." 8.9 "89% thought theservice was very professional ." -
8.5 "Location is great."10.0 "
Good access to the airport , said 100%." -
7.2 "Nice rooms."8.4 "84% said the
beds were comfortable ." 7.4 "74% saidrooms were clean ." 7.4 "74% thoughtrooms were spacious ." 7.3 "73%enjoyed the shower ." 8.8 "88% thought theview was good ." -
6.1 "Breakfast is mediocre."5.8 "
Breakfast prices were ok , according to 58%." -
5.4 "Average value."5.8 "
Breakfast prices were ok , according to 58%." -
4.0 "Internet is poor."4.2 "58% thought it was
overpriced ." 3.7 "63% said thewifi quality was bad ."
Overall Rating
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8.6 "Pool is good."
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8.4 "Location is great."10.0 "
Good access to the airport , said 100%." -
7.7 "Good service."8.5 "85% found the
staff to be very friendly ." 9.2 "92% werehappy with the shuttle service ." 8.9 "89% thought theservice was very professional ." -
6.7 "Rooms are ok."6.3 "Only 63% said
rooms were big enough ." -
6.0 "Breakfast is mediocre."5.5 "
Breakfast prices were ok , according to 55%." -
4.7 "Value below average."4.1 "59% thought it was
overpriced ." 1.5 "Theprice was too high for 85%." -
3.8 "Internet is poor."4.1 "59% thought it was
overpriced ." 3.7 "63% said thewifi quality was bad ."
Overall Rating
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8.7 "Location is great."10.0 "
Good access to the airport , said 100%." -
8.1 "Great service."8.4 "84% found the
staff to be very friendly ." 8.8 "88% thought theservice was very professional ." 9.4 "94% werehappy with the shuttle service ." -
7.2 "High comfort."8.8 "88% said the
beds were comfortable ." -
6.8 "Rooms are ok."7.0 "70% thought
rooms were spacious ." -
6.1 "Breakfast is mediocre."
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4.9 "Value below average."3.7 "63% thought it was
overpriced ." -
4.1 "Internet is poor."4.3 "57% said the
wifi quality was bad ." 3.7 "63% thought it wasoverpriced ."
Overall Rating
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8.6 "Location is great."10.0 "
Good access to the airport , said 100%." -
7.5 "Good service."8.2 "82% found the
staff to be very friendly ." 8.8 "88% thought theservice was very professional ." 9.4 "94% werehappy with the shuttle service ." -
6.8 "Rooms are ok."
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6.1 "Vibe was decent."6.3 "63% considered the
lobby entrance to be so-so ." -
5.6 "Breakfast is mediocre."
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4.8 "Value below average."3.9 "61% thought it was
overpriced ." -
3.8 "Internet is poor."3.8 "62% said the
wifi quality was bad ." 3.9 "61% thought it wasoverpriced ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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8.2review from
Airport Shuttle, Our room as next to the elevators and could hear them going up and down. We should have requested a new room but we arrived late and had to leave very early the next day to catch our flight.
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10.0review from
Clean, spacious, and well laid out. Friendly and helpful staff. Airport shuttle was a disaster. No shock absorbers. Rough ride.
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4.2review from
The hotel was clean & pretty well maintained. The staff were not helpful or friendly. The pool was freezing. The wifi was $10 and parking was very expensive. I was hoping for a nice quick pleasant overnight stay. It was quick but not so pleasant.
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10.0review from
Nicest hotel staff I've encountered in a very long time. They were incredibly accommodating to myself, my husband, and my 2 year old daughter. We had an overnight stay for a connecting flight and the hotel is extremely close to the airport with a very quick and frequent airport shuttle bus. We happened to be stuck there with a delayed flight on my daughters 2 year birthday and when the staff found out they gave us an extended check out and treated the birthday girl to pasta and a birthday brownie. It was a really pleasant surprise for a tired and traveling family. Thank you Westin!!!
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10.0review from
Through Expedia I got a great deal to stay at the Westin for 3 nights and it was great! I stayed over the Thanksgiving weekend and even though it was a holiday the staff was extremely friendly, helpful and accommodating. Nice shower, awesome beds and it's close to the bay so you can just walk outside for a beautiful veiw and walk. Also has a free shuttle and is a short walk to the BART station!
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10.0review from
Hotel provided shuttles every 15 minutes to the airport. They dropped you off at your gate. Very nice.
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7.1review from
We liked the overall vibe and style. We didn't like the inconsistent customer service and the room vibrated from the restaurant's exhaust fan. (We moved to another room.)
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6.5review from
The staff was very helpful and the conference rooms and facilities were very nice and what you would expect from the Westin. Room was clean. Good location First thing I was thoroughly disappointed in was the pillows. After traveling I was tired so I immediately fluffed up the pillows to lay down for a short nap. But the pillow cases sounded and felt like paper!!! And 3'outnofnthen4 pillows were so lumpy and flat, not one firm pillow and that combined with uncomfortable pillow cases I woke up with a neck ache. Bed was uncomfortable . And the sound level in our room was so LOUD that we were woken several times by people walking by talking and each room to either left or right we heardbeverybtime the toilet flushed and every conversation or slammed door. Very disappointed in my stay this time. Better soundproofing the rooms..it felt like paper thin walls!
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6.2review from
Parking is $25 Come on. Also, Westin withheld $100. from my card for "incidentals" wi/o notification. The cheesy glasses in the room were carefully encased in cheap plastic wrap with the prepared label "SPG Members" affixed to the bottom of each glass, alerting the non-SPG Members that they would be charged for unwrapping the household plastic wrap from the glass if they dared to venture to drink from actual glass rather than from the plastic UNlabeled "glass" next to the special SPG one. The tub drained poorly. This hotel is full of itself and not much else in terms of service and ambiance.
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8.0review from
Convenient to airport n hwy Tight room
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9.7review from
We liked having a free shuttle to the airport as well as the indoor pool. It was great for our one year old to swim and get some energy out before a cross country flight. Staff were very accommodating and provided us with a crib for the room. The hotel restaurant was very expensive, but this is not surprising for San Francisco.
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3.7review from
The location is the only good thing about this hotel Customer service was horrible after a long flight
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6.0review from
nice clean hotel, friendly staff overpriced daily parking, overpriced internet
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9.7review from
Very close to the Airport and convenient shuttle for departures/arrivals Nice pool, size was great for doing laps Didn't try the restaurant but the menu looked great We had to arrange returning a rental car and the front desk staff was very helpful and friendly. A fridge/microwave in the room would have been nice for the price but otherwise it was great.
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6.8review from
The bed was comfortable. I could hear everything in the surrounding rooms. I was woken up by my neighbors alarm clock. When someone would flush a toilet or turn on the water, it sounded like it was in my room. Would not recommend this Hotel to anyone looking to get some sleep.
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8.2review from
Airport Shuttle, Our room as next to the elevators and could hear them going up and down. We should have requested a new room but we arrived late and had to leave very early the next day to catch our flight.
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10.0review from
Clean, spacious, and well laid out. Friendly and helpful staff. Airport shuttle was a disaster. No shock absorbers. Rough ride.
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10.0review from
Nicest hotel staff I've encountered in a very long time. They were incredibly accommodating to myself, my husband, and my 2 year old daughter. We had an overnight stay for a connecting flight and the hotel is extremely close to the airport with a very quick and frequent airport shuttle bus. We happened to be stuck there with a delayed flight on my daughters 2 year birthday and when the staff found out they gave us an extended check out and treated the birthday girl to pasta and a birthday brownie. It was a really pleasant surprise for a tired and traveling family. Thank you Westin!!!
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10.0review from
Through Expedia I got a great deal to stay at the Westin for 3 nights and it was great! I stayed over the Thanksgiving weekend and even though it was a holiday the staff was extremely friendly, helpful and accommodating. Nice shower, awesome beds and it's close to the bay so you can just walk outside for a beautiful veiw and walk. Also has a free shuttle and is a short walk to the BART station!
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10.0review from
Hotel provided shuttles every 15 minutes to the airport. They dropped you off at your gate. Very nice.
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8.0review from
Convenient to airport n hwy Tight room
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9.7review from
We liked having a free shuttle to the airport as well as the indoor pool. It was great for our one year old to swim and get some energy out before a cross country flight. Staff were very accommodating and provided us with a crib for the room. The hotel restaurant was very expensive, but this is not surprising for San Francisco.
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9.7review from
Very close to the Airport and convenient shuttle for departures/arrivals Nice pool, size was great for doing laps Didn't try the restaurant but the menu looked great We had to arrange returning a rental car and the front desk staff was very helpful and friendly. A fridge/microwave in the room would have been nice for the price but otherwise it was great.
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7.1review from
We liked the overall vibe and style. We didn't like the inconsistent customer service and the room vibrated from the restaurant's exhaust fan. (We moved to another room.)
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6.8review from
The bed was comfortable. I could hear everything in the surrounding rooms. I was woken up by my neighbors alarm clock. When someone would flush a toilet or turn on the water, it sounded like it was in my room. Would not recommend this Hotel to anyone looking to get some sleep.
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4.2review from
The hotel was clean & pretty well maintained. The staff were not helpful or friendly. The pool was freezing. The wifi was $10 and parking was very expensive. I was hoping for a nice quick pleasant overnight stay. It was quick but not so pleasant.
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6.5review from
The staff was very helpful and the conference rooms and facilities were very nice and what you would expect from the Westin. Room was clean. Good location First thing I was thoroughly disappointed in was the pillows. After traveling I was tired so I immediately fluffed up the pillows to lay down for a short nap. But the pillow cases sounded and felt like paper!!! And 3'outnofnthen4 pillows were so lumpy and flat, not one firm pillow and that combined with uncomfortable pillow cases I woke up with a neck ache. Bed was uncomfortable . And the sound level in our room was so LOUD that we were woken several times by people walking by talking and each room to either left or right we heardbeverybtime the toilet flushed and every conversation or slammed door. Very disappointed in my stay this time. Better soundproofing the rooms..it felt like paper thin walls!
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6.2review from
Parking is $25 Come on. Also, Westin withheld $100. from my card for "incidentals" wi/o notification. The cheesy glasses in the room were carefully encased in cheap plastic wrap with the prepared label "SPG Members" affixed to the bottom of each glass, alerting the non-SPG Members that they would be charged for unwrapping the household plastic wrap from the glass if they dared to venture to drink from actual glass rather than from the plastic UNlabeled "glass" next to the special SPG one. The tub drained poorly. This hotel is full of itself and not much else in terms of service and ambiance.
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3.7review from
The location is the only good thing about this hotel Customer service was horrible after a long flight
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6.0review from
nice clean hotel, friendly staff overpriced daily parking, overpriced internet
