Recent Reviews
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- Negative
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8.2
Pros: Airport Shuttle,
Cons: Our room as next to the elevators and could hear them going up and down. We should have requested a new room but we arrived late and had to leave very early the next day to catch our flight.
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10.0
Pros: Clean, spacious, and well laid out. Friendly and helpful staff.
Cons: Airport shuttle was a disaster. No shock absorbers. Rough ride.
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4.2
Ok place to sleep for 1 night.
Pros: The hotel was clean & pretty well maintained.
Cons: The staff were not helpful or friendly. The pool was freezing. The wifi was $10 and parking was very expensive. I was hoping for a nice quick pleasant overnight stay. It was quick but not so pleasant.
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10.0
The staff was AMAZING!!!!
Pros: Nicest hotel staff I've encountered in a very long time. They were incredibly accommodating to myself, my husband, and my 2 year old daughter. We had an overnight stay for a connecting flight and the hotel is extremely close to the airport with a very quick and frequent airport shuttle bus. We happened to be stuck there with a delayed flight on my daughters 2 year birthday and when the staff found out they gave us an extended check out and treated the birthday girl to pasta and a birthday brownie. It was a really pleasant surprise for a tired and traveling family. Thank you Westin!!!
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10.0
Loved our holiday stay!
Pros: Through Expedia I got a great deal to stay at the Westin for 3 nights and it was great! I stayed over the Thanksgiving weekend and even though it was a holiday the staff was extremely friendly, helpful and accommodating. Nice shower, awesome beds and it's close to the bay so you can just walk outside for a beautiful veiw and walk. Also has a free shuttle and is a short walk to the BART station!
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10.0
Pros: Hotel provided shuttles every 15 minutes to the airport. They dropped you off at your gate. Very nice.
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7.1
Could've been great, but was only good
Pros: We liked the overall vibe and style.
Cons: We didn't like the inconsistent customer service and the room vibrated from the restaurant's exhaust fan. (We moved to another room.)
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6.5
Barely slept from the noise!
Pros: The staff was very helpful and the conference rooms and facilities were very nice and what you would expect from the Westin. Room was clean. Good location
Cons: First thing I was thoroughly disappointed in was the pillows. After traveling I was tired so I immediately fluffed up the pillows to lay down for a short nap. But the pillow cases sounded and felt like paper!!! And 3'outnofnthen4 pillows were so lumpy and flat, not one firm pillow and that combined with uncomfortable pillow cases I woke up with a neck ache. Bed was uncomfortable . And the sound level in our room was so LOUD that we were woken several times by people walking by talking and each room to either left or right we heardbeverybtime the toilet flushed and every conversation or slammed door. Very disappointed in my stay this time. Better soundproofing the rooms..it felt like paper thin walls!
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6.2
The faux exclusiveness of SPG. They withheld $100
Cons: Parking is $25 Come on. Also, Westin withheld $100. from my card for "incidentals" wi/o notification. The cheesy glasses in the room were carefully encased in cheap plastic wrap with the prepared label "SPG Members" affixed to the bottom of each glass, alerting the non-SPG Members that they would be charged for unwrapping the household plastic wrap from the glass if they dared to venture to drink from actual glass rather than from the plastic UNlabeled "glass" next to the special SPG one. The tub drained poorly. This hotel is full of itself and not much else in terms of service and ambiance.
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8.0
Small rooms nice restaurant
Pros: Convenient to airport n hwy
Cons: Tight room
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9.7
Convenient
Pros: We liked having a free shuttle to the airport as well as the indoor pool. It was great for our one year old to swim and get some energy out before a cross country flight. Staff were very accommodating and provided us with a crib for the room.
Cons: The hotel restaurant was very expensive, but this is not surprising for San Francisco.
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3.7
Pros: The location is the only good thing about this hotel
Cons: Customer service was horrible after a long flight
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10.0
Pros: Clean, spacious, and well laid out. Friendly and helpful staff.
Cons: Airport shuttle was a disaster. No shock absorbers. Rough ride.
review from
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10.0
The staff was AMAZING!!!!
Pros: Nicest hotel staff I've encountered in a very long time. They were incredibly accommodating to myself, my husband, and my 2 year old daughter. We had an overnight stay for a connecting flight and the hotel is extremely close to the airport with a very quick and frequent airport shuttle bus. We happened to be stuck there with a delayed flight on my daughters 2 year birthday and when the staff found out they gave us an extended check out and treated the birthday girl to pasta and a birthday brownie. It was a really pleasant surprise for a tired and traveling family. Thank you Westin!!!
review from
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10.0
Loved our holiday stay!
Pros: Through Expedia I got a great deal to stay at the Westin for 3 nights and it was great! I stayed over the Thanksgiving weekend and even though it was a holiday the staff was extremely friendly, helpful and accommodating. Nice shower, awesome beds and it's close to the bay so you can just walk outside for a beautiful veiw and walk. Also has a free shuttle and is a short walk to the BART station!
review from
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10.0
Pros: Hotel provided shuttles every 15 minutes to the airport. They dropped you off at your gate. Very nice.
review from
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9.7
Convenient
Pros: We liked having a free shuttle to the airport as well as the indoor pool. It was great for our one year old to swim and get some energy out before a cross country flight. Staff were very accommodating and provided us with a crib for the room.
Cons: The hotel restaurant was very expensive, but this is not surprising for San Francisco.
review from
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8.2
Pros: Airport Shuttle,
Cons: Our room as next to the elevators and could hear them going up and down. We should have requested a new room but we arrived late and had to leave very early the next day to catch our flight.
review from
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7.1
Could've been great, but was only good
Pros: We liked the overall vibe and style.
Cons: We didn't like the inconsistent customer service and the room vibrated from the restaurant's exhaust fan. (We moved to another room.)
review from
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8.0
Small rooms nice restaurant
Pros: Convenient to airport n hwy
Cons: Tight room
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4.2
Ok place to sleep for 1 night.
Pros: The hotel was clean & pretty well maintained.
Cons: The staff were not helpful or friendly. The pool was freezing. The wifi was $10 and parking was very expensive. I was hoping for a nice quick pleasant overnight stay. It was quick but not so pleasant.
review from
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6.5
Barely slept from the noise!
Pros: The staff was very helpful and the conference rooms and facilities were very nice and what you would expect from the Westin. Room was clean. Good location
Cons: First thing I was thoroughly disappointed in was the pillows. After traveling I was tired so I immediately fluffed up the pillows to lay down for a short nap. But the pillow cases sounded and felt like paper!!! And 3'outnofnthen4 pillows were so lumpy and flat, not one firm pillow and that combined with uncomfortable pillow cases I woke up with a neck ache. Bed was uncomfortable . And the sound level in our room was so LOUD that we were woken several times by people walking by talking and each room to either left or right we heardbeverybtime the toilet flushed and every conversation or slammed door. Very disappointed in my stay this time. Better soundproofing the rooms..it felt like paper thin walls!
review from
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6.2
The faux exclusiveness of SPG. They withheld $100
Cons: Parking is $25 Come on. Also, Westin withheld $100. from my card for "incidentals" wi/o notification. The cheesy glasses in the room were carefully encased in cheap plastic wrap with the prepared label "SPG Members" affixed to the bottom of each glass, alerting the non-SPG Members that they would be charged for unwrapping the household plastic wrap from the glass if they dared to venture to drink from actual glass rather than from the plastic UNlabeled "glass" next to the special SPG one. The tub drained poorly. This hotel is full of itself and not much else in terms of service and ambiance.
review from
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3.7
Pros: The location is the only good thing about this hotel
Cons: Customer service was horrible after a long flight
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