Room was clean and pretty quiet for being so close to the airport. Staff was very friendly. Would stay again when in town
clean room, pleasant staff, easy shuttle to airport. nice touch to include a multi-use plug at the desk motel: doors open to outside, not inside hallway. i probably would have appreciated that more in the summer. no accessible plug at the bed, so i had to plug my phone in across the room.
These are basic but good accommodations. Nothing luxury here, but what were you expecting for the money? Clean room, good size, nice HOT shower with good water pressure. Staff are helpful, but leave you alone if you don't need them. Nice assortment of pastries at the continental breakfast. The shuttle to the airport only picks up and drops off every half-hour, so be prepared to wait a bit at the hotel shuttle stand before you see the "Millbrae" shuttle. You can definitely hear loud jet sounds from SFO, but again, you know to expect this because you're near the airport.
Clean room, nicely decorated, free breakfast opens early, very convenient to SFO, airport shuttle prompt and efficient! This hotel is by train tracks. It also has zero sound proofing between rooms. Given there are a lot of people landing from flights and catching flights (late at night and early in the morning), it was extremely noisy. The people above me sounded like elephants. Every room opens onto a busy parking lot. I asked for a quiet room and the agent put me under elephants and right next to a well traveled staircase!
It's convenient to SFO with a free shuttle with many basic restaurants within walking distance. I'd stay here again if I needed an overnight near the airport. It's comepletely adequate with restaurant and bar on site. It's an old school two story motel on a fairly large campus. So you might have to carry your bags a block from check in and up a flight of stairs. My room was partially updated yet retained what seems to be the original pink tile In the small shower. Kind of cool if you like that 70's feeling.
This hotel is in the perfect area to explore the bay area without being too far away from SFO. The staff are very pleasant and the facilities are good. The restaurant at the Hotel "Terrence Café" is surprisingly good value and really good food. If you need to make a quick stop to refuel the rental car, there are a lot of gas stations close by. Location, Location, Location. It's close to the airport and the Cal commuter train line, both you will hear but its not enough to keep you up at night
Loved the accessibility to the city! Clean comfortable and convenient. Everything you could need for a quick trip
Close to airport for our needs. Only shower, no tub.
Staff were super friendly and very helpful. Very close to the airport with a free shuttle service.
Staff was helpful, professional and on time. Room was clean. Pick up was as scheduled and on time as well.
El Rancho Inn never fails to be completely courteous and best value. I have used the shuttle service at times and left my car while I travelled. Very convenient and timely airport pickups. Rooms are comfortable and the beds are very comfortable.
The staff was friendly and polite. The room was clean and the mattress and pillows were comfortable. This hotel (although more of a motel style layout - outdoor to room style) is nothing to write home about. The parking in the rear is placed next to a few huge dumpsters which made it almost impossible to park in close proximity to my room (which happened to be on the back side of the building). Do you like breakfast? Better plan on carb loading if you want to walk to the breakfast area (located by the office) from one of the buildings located in the rear. Either that or bring a can opener to get your car out of it's dumpster spot. I don't know about you but if I'm getting in the car in the morning it's to leave the hotel, not to get breakfast.
I could stay at the window or on the patio for hours watching airplanes taking off and landing. It's amazing. The quality of bedding sets are kinda of old. But considering the price it is fine.
Great continental breakfast area ! No Pool !
It is a good, family owned hotel. Clean, comfortable, small and manageable. Good work-out room and equipment. Complimentary shuttel service from/to airport. Basic continental breakfast.
No on site food service
Big room, very good breakfast, big free parking, free Internet access and cheap (self-service) laundry - you can do a wash for $2.5! Internet is a little slow sometimes.
Near the airport, easy to find and driving to. We liked the room a lot. Hence we were positively surprised with this hotel. Clean room, nice facilities also in the room. I can advice this hotel to other ppl. The hotel staff at the Check in point didn't look too friendly and talkative. Other hotels look more friendly.
Good location, free shuttle to airport and consequently to bart station, free wireless internet Staff, not polite, shower with weak water pressure
It was great value for the money. The shuttle bus driver for our drive to San Francisco International at 0911 on October 22, 2010 drove very fast for no apparent reason. He drove around curves at high speed and was forced top apply his brakes very quickly when he approached a red traffic light or curve. It was a Saturday morning with almost no traffic, but he drove as if he was in a hurry to complete his run so he would have more "free' time between runs. Also, when he arrived to pick up guests for the ride to the airport, he talked on his cell phone for over a minute while we waited for him to leave the shuttle vehicle and load our luggage. Overall, he didn't present a very professional image for the hotel and in heavier traffic, his driving would have been dangerous.
The staff is very friendly and welcoming. We were upgraded from a regular room to a suite with a bay view.
The complimentary breakfast was excellent. The room was clean and quiet even though it was near the airport.
Terrific "continental breakfast" with much more variety and better quality than other motels. Courteous informative staff. Reasonable price. Free shuttle to airport. No
The room was good size and clean, it was cleaned every day and fresh towels & sheets. Breakfast although self help was ample and not bad chocies. It is a trek to the public train and wold recommend a car as cab cost £40 to get to city and £30 back again. Really nice pan cake house just a stroll away for evening meal or breakfast, and a couple of small food shops nearby by. Wallgreens and a clothes store was about a 15 minute walk away, which we did. Quiet safe to walk at night. We choose this hotel as the ones in the city were much more expensive for the time of year and the ok priced ones were in the dodgy areas, so if you have a car I would recommend this hotel, it is nice and easy for the airport and has a free shuttle bus. The 2 older female reception staff were not very friendly or welcoming, The male and younger female were much more helpful and cheerie.
Comfortable beds, very clean. Ideal for a stay by the airport. The Free shuttles are perfect.
Close proximity to airport with shuttle, large rooms, quiet No close food establishments after hours within walking distance
Everything was perfect. My family and I loved the breakfast buffet. The staff are very helpful and friendly. We enjoyed staying at this hotel.
Excellent location, good breakfast included
Only stayed less than 24 hrs, but all staff was very cooperative and I would stay there again.
Nice little Motel with friendly and very helpful staff and as well nice and clean rooms. Even it is near to the San Francisco International Airport the location is quiet. If you have no car and want to go down town to San Franciso, you have to go 25 minutes to the next railway station (or take a taxi) and the railway needs another 30 minutes.
Great hotel in a perfect location for the purpose we used it (before taking a flight from SF airport). Staff were very friendly and helpful, and a free shuttle was provided to the airport. Breakfast was excellent and room was clean and well furnished. Not cheap but a fair price for the location and services.
Great location, friendly staff, free internet, comfortable rooms
The location is the only good thing about this hotel Customer service was horrible after a long flight
Convenient to airport n hwy Tight room
Through Expedia I got a great deal to stay at the Westin for 3 nights and it was great! I stayed over the Thanksgiving weekend and even though it was a holiday the staff was extremely friendly, helpful and accommodating. Nice shower, awesome beds and it's close to the bay so you can just walk outside for a beautiful veiw and walk. Also has a free shuttle and is a short walk to the BART station!
Parking is $25 Come on. Also, Westin withheld $100. from my card for "incidentals" wi/o notification. The cheesy glasses in the room were carefully encased in cheap plastic wrap with the prepared label "SPG Members" affixed to the bottom of each glass, alerting the non-SPG Members that they would be charged for unwrapping the household plastic wrap from the glass if they dared to venture to drink from actual glass rather than from the plastic UNlabeled "glass" next to the special SPG one. The tub drained poorly. This hotel is full of itself and not much else in terms of service and ambiance.
The bed was comfortable. I could hear everything in the surrounding rooms. I was woken up by my neighbors alarm clock. When someone would flush a toilet or turn on the water, it sounded like it was in my room. Would not recommend this Hotel to anyone looking to get some sleep.
Very close to the Airport and convenient shuttle for departures/arrivals Nice pool, size was great for doing laps Didn't try the restaurant but the menu looked great We had to arrange returning a rental car and the front desk staff was very helpful and friendly. A fridge/microwave in the room would have been nice for the price but otherwise it was great.
Hotel provided shuttles every 15 minutes to the airport. They dropped you off at your gate. Very nice.
We liked the overall vibe and style. We didn't like the inconsistent customer service and the room vibrated from the restaurant's exhaust fan. (We moved to another room.)
The staff was very helpful and the conference rooms and facilities were very nice and what you would expect from the Westin. Room was clean. Good location First thing I was thoroughly disappointed in was the pillows. After traveling I was tired so I immediately fluffed up the pillows to lay down for a short nap. But the pillow cases sounded and felt like paper!!! And 3'outnofnthen4 pillows were so lumpy and flat, not one firm pillow and that combined with uncomfortable pillow cases I woke up with a neck ache. Bed was uncomfortable . And the sound level in our room was so LOUD that we were woken several times by people walking by talking and each room to either left or right we heardbeverybtime the toilet flushed and every conversation or slammed door. Very disappointed in my stay this time. Better soundproofing the rooms..it felt like paper thin walls!
We liked having a free shuttle to the airport as well as the indoor pool. It was great for our one year old to swim and get some energy out before a cross country flight. Staff were very accommodating and provided us with a crib for the room. The hotel restaurant was very expensive, but this is not surprising for San Francisco.
nice clean hotel, friendly staff overpriced daily parking, overpriced internet
They charged extra fees.
We needed a place to stay near SFO that provided free airport shuttle. I found this hotel on Kayak, and while it was more than I had planned to spend for one night, it was worth it! The bed was so very comfortable - I didn't want to get out of it in the morning! The room was exquisitely appointed and the staff was very accommodating despite there being a very boisterous party off the lobby - which spilled into the lobby at times. The front desk staff handled a group of small children who were taking items from the Market Place behind the desk extremely well! Thank you so much! More than I wanted to spend for a hotel room.
The hotel is very good, it has clean facilities and friendly staff. I recommend the hotel for anyone that needs to stay around the SF airport area. I did not like the nightly parking fee. It should be included in the room price.
Quick check in and out, courteous staff, and the price was right. However, hotel shuttle took almost 30 minutes to make the full trip between the Hilton and the international terminal. The bedding had some small stains and bathroom was not entirely clean.
Not much. No microwave. No fridge. No good complimentary coffee or snacks. Pool and hot tub weren't working when they told me they would be. And room smelled like smoke. No microwave. No fridge. No good complimentary coffee or snacks. Pool and hot tub weren't working when they told me they would be. And room smelled like smoke. Had to pay for parking and wifi! No complimentary breakfast.
I loved the location to the airport, amazing views, modern vibe and look. Friendly staff! Big tvs!! Dinner was expensive in the hotel. For what it was I should have eaten at McDonald's. $100 mistake.
The hotel feels like it has all of the upgraded tech and decor a geeky guy like myself want out of a hotel. It was clean, close to the airport, and didn't have any noise coming from any highways or streets. We arrived late in the evening after a long flight to find our room wasn't ready. (at 12:30am) The front office manager said the floors had been cleaned that day, so it might feel a bit damn in the halls. Feeling tried we said Okay, and got our room key and went right to our room. The first thing we see is carpet fans scattered all over the room with every moveable piece of furniture stacked on our beds. It took another 45min to get our room switched for one that didn't have any fans, and we were questioned like we made the entire thing up. Only issue we had was the miscommunication from the office manager regarding the overnight parking. I was told it would only be $14 and I would have to use the parking machine in the garage. Well, the machine charges $20 for overnight, and I had actually already been charged $14 for parking on my room bill. So i paid for parking twice...We had to leave for the airport or I would have fought it.
Good location. Rooms are clean and well kept. My friends left 4-5 messages for me but when I checked, I was told there were no messages left for me. So I didn't get to meet up with my friends. Pretty bad.
I liked the room, big, clean and comfortable. The amenities were also top notch. It was a great experience. I wish there wouldn't have been a parking fee but other than that, I was happy with everything.
Nice view beds very comfortable.
Great price and nice accomodations for a decent price. Enjoyed the executive floor and it's amenities which were superb for what we paid. We will stay again if we're ever in need of an SFO airport hotel
We stayed at the executive level and the amenities included with that were nice. Staff was friendly and helpful. The lobby is pretty run down and dated. The carpet in the lobby is very worn and dirty. The room itself was extremely clean and modern.
The staff and room were excellent. It was very clean & I liked the decor of the room. The beds were comfy and I found myself not wanting to leave. The complimentary breakfast was very satisfying. The exterior of the hotel was undergoing construction, but they made sure not to start until after 9am. The contractors were very polite and accommodating to the guests as well.
The hotel is close to the airport and the bart station. They also provide free shuttle between hotel and airport. It is very convenient. The room is very clean and I have good days there. Besides, there are many restaurant around, which I found one day before I left...
Good place, it's worth spending the extra 25 dollars to stay. Would be nice to leave my luggage at the front desk for 30 minutes before I left but the manager at 6am said no.
The room was comfortable & clean, the cost very reasonable. Very helpful staff. Close to airport. Wish we had known before that you provide a "shuttle" service to & from airport.
Rooms were quite during the night. That was a very good thing for me. Wifi available. Bathroom not clean at all. Took photos. Personnel not friendly.
Maybe the air conditioning system can be more quieter
- proximity to the airport and BART station , availability of a reliable shuttle service between airport and hotel (even at midnight and very early in the morning)., spacy & clean rooms, adequate breakfast - nothing negative to report
Great location near Bart (local Metro-type public transit) and very handy free shuttle to and from SFO. Clean and comfortable room with a safe in the room, good basic breakfast.
This hotel near the airport was spotless. Newly renovated, the room was modern, and perfectly located for convenience to the airport. The 24 hour shuttle and reasonable rate makes this a good choice for those who want a comfortable stay without all the unnecessary amenities. I would choose the Dylan next time I stay in SFO. On checkout, Sherri was helpful and pleasant notwithstanding the early hour. N/A
Everything was great for a quick overnight stay before heading to the airport. It was really nice to have a late checkout as our plane did not leave until 4pm. Only two complaint, the bed was too soft (more so personal pickiness complaint) and there were few Gluten Free options at breakfast as we both have Celiac Disease.
Rooms are very comfortable and quiet, very high speed free internet, friendly & helpful staff, free airport shuttle, hotel is located next to Bart, lots of TV channels airconditioner was a bit noisy
we didnt like much. they didnt include on the web that the hotel is going through massive renovations. pool was closed which we wanted to use so badly during our short vacation. The gym was also out of service. it was very disappointing of an experience.
The hotel was very clean and the staff was very pleasant and polite. We were staying for one night before having to be at the UCSF children's hospital the next day and we all slept like babies. The beds were extremely comfortable and the linen was very soft overall we had a great stay.
Under construction, noisey
The bath robes and the gym it's 24hrs How the tv worked and the remote sorta sucked. They need to upgrade
Location. Under much needed renovation. Would have been nice to know at time of booking. Air filter so plugged air wouldn't flow. Toilet wouldn't stop running. Blood on comforter. No coffee maker in room. Not at all what you'd expect from a Hyatt. Staff was great when we told them about issues.
The staff was very accommodating and helpful. The shower was not clean and was hard to turn on. Water pressure was very low. Not desirable.
Location The whole place smelled dusty due to the construction-- I booked a 300 dollar room and they said that there was no running water--- moved me into another room with no view but not any cheaper
Exceptional customer service. Unclean.
Beautiful hotel with strong drinks! No nightlife near by.
Food at 360 was great. Beds were comfy. No microwaves in room. No liquid coffee creamer, just powder.
Location Valet and bell hops were friendly and helpful. First check attempt was not successful due to a power outage that only affected the computers. Employee was also rude and really should find a job that does not involve working with people. Attempted to order food to go in the restaurant, after waiting for 25mns while the waiter was watching a football game we gave up and left. Rooms were dated and dingy. Would not recommend as a platinum passport member.
Room layout, beds, a lot of outlets, very clean HUGE construction project in the middle atrium, hence noise and no restaurant. Bathroom amenities very, very limited - need to ask for basic things like Q-tips and other (yes, they are available - a nice list in the room) but having only soap and shampoo in the room is not sufficient
Close to airport and bart! Felt safe. Good procedures in place. No pool.
Excellent room, good location, helpful staff, easy parking. Highly recommended! Underthe previous ownership, this house had better breakfast. The continental breakfast being offered now is not that nice.
Excellant Hotel,Very near the Airport and the complimetary Shuttle was very handy.Very Clean and Friendly.
Very comfotable hotel,very clean,location is great,only 5 minutes driving distance to the airport by a free shuttle every 30 minutes.
Your front desk staff, Chris, was professional and courteous. The follow up courtesy call to guests after check in is very customer focused! Breakfast staff were cheerful. I have stayed at high end business hotels where staff are usually robotic and lacked warmth. (Was on an overnight transit in SFO on way back to Singapore with my mother). The hairdryer in the bathroom was not working.
Nice and new hotel, business lobby with internet PC's, attractive location near BART/Airport
Clean, comfortable with convenient public transport connections to the city. Helpful staff.
I liked the convenience of the hotel being close to the airport and having a free airport shuttle. It was a lovely hotel, nicely laid out. My room was great - would like to have stayed longer. Cannot adequately rate the services and facilities since I was only there for a few hours, sleeping, before catching an early morning flight.
Very convenient to Millbrae BART station. We took BART into downtown San Francisco to sightsee with no problems. Fresh and clean room. Reasonably priced. Hotel did not know if my booking was pre-charged to my credit card.
location to airport and bart the name of the hotel has changed and was booked as holiday inn
Gym had only three pieces of equipment. Need double that. My business collegue was not able to get on the treadmill because it was so packed.
Closeness to downtown and amenities No continental breakfast included, you have to pay extra
I like that we got a voucher for an American Buffet, so we didn't have to pay. We had our choice of waffles, scrambled eggs, an omlet made however we wanted, fruits and many other things. It was delicious and the servers were very nice and attentive. The bed was not very comfortable that would be my only complaint.
Parking not included, outdated need manteinance
Close to the airport. quite. On site restaurant. Place is very short staffed. Only 2 persons at the desk at night with constant stream of the travelert checking in and checking out, plus non stop calls from rooms or about reservations... i waited in line for over 30 min just to check out!... No toothbrash/toothpaste in the room, which is a shame for an airport hotel and considering the price they charge for a night.
The AC required service, which we didn't know, until 0100. It was our last night, prior to returning home. The front desk didn't respond except to say they would have maintenance look at it the following day. Additionally, they offered no GOVERNMENT or military travel rates.
Staff was so thoughtful and really made such an effort to treat me better than I ever expected!!!
Friendly staff, cleanliness, breakfasts Rooms OK but a bit small. Parking "card readers" are old and don't work well.
Staff was wonderful. Front desk was helpful and friendly. We were placed near the elevator and could hear it run up and down all night. The wall near bed had a gash in it. The toilet would not flush properly and would run for an extensive time.
The furniture fixtures and equipment is due for replacement.
Location, friendliness of the reception and the early shuttle to the airport was very accommodating. The shuttle took a long time to show up at the airport to pick us up. Something to work on it, apart from that i don't have much to comment on since i spend one night.
Nice rooms and gym area they shouldn't charge for parking, it's expensive and my card never worke when I was trying to leave the parking lot
Excellent location near airport. Hotel staff was rude and inattentive. Had to wait at the front desk for several minutes while two employees argued with each other. There was no parking. After making reservations for two rooms, I called hotel directly to ask for adjoining rooms or two next to each other. We ended up with rooms half way across the hotel from each other. Room smelled bad. Will not stay at this hotel again.
Staff were friendly, Rooms were dark and gloomy
Nice pool area, on site restaurant, close to area I needed to be. Nice beds
Closeness to airport and bart system
Breakfast was good. A lot of TV channels. Free shuttle to airport. Poor sound insulation.
The hotel was comfortable with all the amenities we required and was convenient for the airport.
Room for the price was good value Breakfast was poor, I travel to the USA often and do not expect a full breakfast in hotels such as the Comfort Inn however, I thought the restaurant was shabby, far from clean and the breakfast choice very poor even by low budget hotel standards.
Hotel was rather shabby. Not enough parking.
Staff was very friendly & helpful. Room was nice and comfortable. Sound proof. Enjoyed the pool. Business center helpful. Earlier Breakfast.
We chose the hotel because it has a relatively inexpensive parking plan (we left our car there for two weeks while we flew from San Francisco Airport). We had to leave at about 4:30am to catch our plane, and the hotel has a free shuttle service to and from the airport that operates at all hours. It worked well.
location dirty, broken ice machine, breakfast, value.
I didn't like the fact that it was like a Motel with the doors and windows are to the walk way, We couldn't open the drape for some light. That should have been advertised in the ads. Also the air condition was not working well and the plugs to the blow dryer in the bathroom was not working either. And for the price I paid was not worth it at all
I liked the location, the room itself and best of all the shower water pressure. Yes, the water pressure. Cleanliness was good. Will stay again.
Clean, cheap Unfriendly staff. Homeless people rummaging in garbage outside my room, suspicious looking characters in parking lots. I did not feel safe as a single female staying here.
Friendly staff. Internet was horrible. It kept cutting out so you didn't know if you were connected on your phone. On your laptop, it took forever of you were connected but usually you became disconnected. Room wasn't cleaned one day.
Staff is great. Location is convenient to SFO airport. Can be noisy, especially on lower floors next to parking. Patience is needed with the shuttle because there is a lot of road construction around the hotel.
Bathrooms horrible setup. No counter space. Tv not situated in a comfortable position. Walls are paper thin. You hear everything.
The staff was very helpful and friendly. I had quite a few large bags and boxes, as I am in the transition of moving, and the associate was more than happy to assist me to my room after checking me in.
forgot shampoo, none in the room, average room.
The staff were friendly & very helpful. Resturant was decent (nothing fancy) food. Great hot water! Rooms had been redone, but just a place to sleep. Room smelled a bit like a gym, had a problem with deadbolt lock that staff came quickly & fixed twice because I couldn't leave.
Easy access to 101N. Nice walking path, takes you to the lagoon and around to the Bay Trash - Cigarette butts in the same place for days. Empty pack laying is stairwell for entire stay. Room staff forgot to leave soap and shampoo after cleaning room. When asking for other places to eat than the hotel restaurant, front staff pointed to the hotel restaurant. Had to ask a second time for other places to eat other than the hotel. Walls are paper thin, was woken up on several occasions by other guests slamming their door or heavy walking across the floors.
The hotel was very run down. Paint chipping, weird smells, stains on the sheets and bed covers, stains in the tub. It certainly was not like the pictures. And as a single girl staying by herself, it didn't feel safe. There was activity all night long and at one point there were people arguing outside my door. I thought I was getting a good deal, but I definitely over paid for what I got.
Location safe and easy access. Super nice front desk staff. The uncleanliness of facilities and parking lot mess. Seemed like some renovation or construction was occurring and they had a dumpster in lot, but stuff thrown all around it and in some parking spots.
Beautiful gardens pet friendly ! Breakfast and drinks great . Great view . Lovely shampoos . Excellent staff . Had such an awesome time . Have recommended it to my grown children too. Thank you for everything :) Leaving :)
The breakfast was wonderful, the rooms were large and comfortable. We were not able to control the temperature in the room, felt warm and damp.
Breakfast is why i stay hereorice
Nothing The staff was rude, My credit card was overcharged 3 times.
Breakfast included with a niceroom Cleaning service did not remove trash oneday
Nothing at all. Everything, the staff was terrible.
Breakfast in the morning was devine. Best omelet I've had in months. Hard to find a good deal for embassy suites. I would love to stay more often.
Great place to stay. Close to the SFO airport
This is a great place for a family. The breakfast was great. The rooms are spacious and well appointed. It is close to S.F. and Pacifica.
The breakfast We were on the 7th floor right outside of the maid's storage area and it was extremely noisy!!! It was like a war outside of our room every time they dropped something. It would seem they would stay quiet until checkout. I was attempting to take a nap and that didn't work. When we told the front desk, nothing...
Carpets need replacing.
friendly staff clean rooms
our room was clean and comfortable the parking was $26.00 a day and the access to the hotel was inconvenient
Convenient for airport with regular free shuttle. Comfortable room and good complimentary buffet breakfast included in the deal I booked.
Rooms were clean, bathrooms were clean, the cookies were good. Staff was attentive and friendly. Tv channels would come in and out. The bed sheet didnt fit over the bed correctly so it would come apart all the time. Expected atleast the basics like the bedsheets to be on correctly. For the price it was just an ok stay. Be warned there is a parking charge to park overnight. I believe that was not stated in the descriptions.
One of the best deals I have ever had.
Doubletree cookie. Sea view, but through a porthole size window. Shabby place. At 200USD I would expect more.
Check in went amazing and fast friendly service.
i liked the fact that this hotel provides free parking wich is unusual in SFO, free wifi very clean and comfortable. great hotelbar.
Great value and location but room was dirty, old soap bar was left on sink and shower curtain smelled bad
staff was amazing! warm cookies upon arrival! rooms were clean! room service was prompt! will be back for another stay!
Proximity to airport. It was a dump - horrible. And the desk personnel were indifferent verging on rude. Way overpriced for the he'll hole it was.
business center - internet access - needs working mouse and mgmt checking computer and printer to ensure all in working order
Shuttle was convenient and driver super friendly. I thought the open courtyards seemed a little awkward.
The cost was great. Breakfast was also good. We did a tour of the city and they picked us up and dropped back at the hotel.
Last minute reservation, looking for low price. Room was $89. There was an aroma in the room, maybe like an air freshner. The place just did not match the price.
Convenient location and good price The rooms were a little old and in need of cosmetic repair..
Great staff. Booking mixup on my part and they honored the wrong booking date. A++++
It was cheap, and it was only a 10min to get to a Caltrain station that put you downtown San Francisco in less than 30min Not much to do in the area I was staying, and traffic sounds.
Your website said they had shuttle service. They do not, we were very uphappy as that was one of the reasons we picked this hotel. We will be contacting Ramada Inn to complain about the misrepresentation. Also, they currently owe us $18 that we had to pay in one way cab fair.
Rennovation attempts were in evidence. Police raids. Hookers. Diaper stuck to the mattress.
Proximity to the airport. Airport shuttle never arrived so I had to get a taxi from the airport. Price was misleading, yes there was a room for $110 but it was the nastiest smoking room I've ever seen. I had to pay an extra $50 for a room that I could even breathe in.
Very good location if you have to sleep near to the airport. But it's the only reason to go this hotel! Room very noisy (like all Howard Johnson!), is there really a wall between the rooms?
The staff is friendly, respectful and very helpful. Third time at staying there and thoroughly pleased. Continental breakfast is basic, but plenty. We were happy with it.Very clean rooms
the room was clean and has a very nice bathroom. nice and quite. staff was very nice, close to trader joes and dining. thanks everyone who made are stay pleaseant.
Price,staff was great,looks great after renovations
Convenient to SFO airport; Shuttle service needs a little tuning up; breakfast adequate but could use a waffle maker. I liked the ease of getting into San Francisco via either I-2880 or Rte 101. Protected parking was good. Walls are thin and the neighboring room was loud both into the late night and when getting up the next morning.
Don't know they overbooked cancelled reservation have not received refund yet Don't know they overbooked cancelled reservation have not received refund yet
Clean, non-smoking, reasonable rates, and convenient to SFO. Airport shuttle service doesn't start until 4am
Police arrested someone in the room next to mine at 11pm - quite scary.
Very clean and comfy. I wish they'd have had an arm in the lobby.
The shuttle to/from the airport was nice and ran on time. I didn't get to experience the breakfast (it started at 6 AM and I headed to the airport at 5:30 AM) but it looked good enough. There was definitely a lot of jet noise in my room but I was able to fall asleep without to many issues. The hotel is a dated motel-style layout with exterior hallways.
Situation Bad smell, loud fan is always working
Location was good, staff was friendly, breakfast and Tuesday evening "meal" was good. Room was a little dated and we could hear person walking in the room above us.
drive up to the door motel room. It was next door to my conference at 60% of the price. spendy for the quality due to the location.
loved the view the bay close to the airport and plenty of resturaunts close. Cant wait to get back home.
San Francisco bay was my view, beds were extremely comfortable, breakfast was served very early which was perfect for our 9 am flight and didn't need to buy breakfast at the airport,very clean, direct tv channels, and a great location next to airport. I'd definitely rebook this place over the more luxurious hotels near by. Absolutely got the most bang for my buck! Nothing
I did not see any bugs, and the breakfast was pretty good. I would say it the food was moderately above average, but the breakfast room was teeny tiny. Decent toiletries. Relatively friendly staff. Most of the furniture seemed on the newer side. It is very nice to be able to walk on the pathway behind the hotel. Temperature.....The whole motel can either be on heat or cold, then you can choose to turn your fan on in your room if you want one of those temperatures. Since it was windy out, the motel choose heat during our stay. It must have been 80 degrees in our room with no circulation. The windows open but they open to the open air walkway that is not locked or guarded against anyone walking off the street. Aside from that, its pretty dirty, paint chipping, ceiling panels are broken or coming up. The wall paper was no longer attached to the wall and you can see all the holes in the walls where other pictures used to be. Also.... its incredibly noisy, since opening your window is the only way to get any air circulation if you are not choosing the same temp, you get to here lots of other guests... doing what we all know happens at motels by the airport. There seemed to be plenty of other decent hotels nearby, I would steer clear of this one unless you don't have a choice. LASTLY! The vending machine to the left of the office was out of stock, and the office staff knew it would just take your money and not give you any items. Luckily they told me but not the guy before me!
Great view. Comfy bed. Fridge. Good hot breakfast. Room a bit small but nice.
Staff were very friendly and nice. Cloth curtains in the bathroom, everything got wet. No available drinking water, they ran out.
They had my booking.com reservation registered, but couldn't find a room for me. It took half an hour to complete my check-in.At the check-out, they tried to charge me a different rate (more expensive, of course).
Excellent personnel, that really surprised me and made my short stay very nice. Comfortable and clean room, perfect solution with shuttle bus.
Location was good, staff cheerful. Shower was very dirty after the cleaning people cleaned it (more dirty than it was before). Not sure why.
Internet environment, reception staff, airport shuttle bus service limited space for breakfast
Close to the airport, costco and easy to get to. They have an awesome breakfast. They were repaving parking slots, so less parking was available that weekend.
Excellent complementary breakfast.
location nr. airport & ability to park & fly, paying a little additional. Includes breakfast with decent choices. slow check-in... & confusion as to the location with 2 other airport locations of this hotel with same name/different owners.
Location OK A bit run down
_Pleasant, efficient reception staff. Complimentary breakfast. Everything was first class in the hotel
The front desk staff were very nice. none
The front desk staff were helpful and pleasant. Mary was fantastic. The message of welcome on the telephone was appreciated. The beds were comfortable and the room was spacious and well maintained. The cleaning staff were also friendly. Handy to the airport and the seaside walk way for exercising. Probably just our inability to work it but, the air conditioning in the room seemed to be set to a very warm temperature.
management is responsive to their customers - I sent a question by email asking where to get their airport transportation and received an immediate reply from their Area General Manager, Mr. Steven Dodaro
Love the convenience and ease for travelers. The pool- though small for serious workout, hot tub, and work out room is great.
The staff was amazing. Some of the best customer service I have seen in a long time. They had fruit and candy out and everyone smiled and was helpful. It was wonderful.
The hotel is easy to access and the quality of the rooms is very high. Not far from the city and really close to the airport Great view of the plane landing and taking off without the sound. very friendly staff A bit on the high side for the price depending on the day you stay.
Room furnishings were very nice and modern. Bed very comfortable. Loved the glass shower doors and bathroom amenities. Staff very friendly. Free airport shuttle very convenient. Overall great experience. Tried express check-out via telephone and TV menu but neither worked. Had to checkout at front desk but luckily there was no wait. Would prefer express checkout.
The linens were the most comfortable of any hotel I have ever visited, and I have stayed at some of the world's most luxurious hotels. The TV has a huge screen and a supremely clear picture. 4K?? The location is very close to the rental car return agencies. Very clean. The only drawback was the check in. I asked for a quiet room with a bathtub. The first room I was assigned had soaking wet carpet from a recent shampoo. Instead of bringing me a key to another room I had to go down to the lobby again and wait for what seemed like an eternity for them to assign me a different room. The person at the front desk (Yolanda?) laughed when I explained the reason i had to change rooms. Then they had a lot of difficulty figuring out which rooms on the quiet side of the hotel had bath tubs. Once I got to the room however I was extremely comfortable and the room was super quiet. A/C could use a slight boost.