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Nicest hotel staff I've encountered in a very long time. They were incredibly accommodating to myself, my husband, and my 2 year old daughter. We had an overnight stay for a connecting flight and the hotel is extremely close to the airport with a very quick and frequent airport shuttle bus. We happened to be stuck there with a delayed flight on my daughters 2 year birthday and when the staff found out they gave us an extended check out and treated the birthday girl to pasta and a birthday brownie. It was a really pleasant surprise for a tired and traveling family. Thank you Westin!!!
Airport Shuttle, Our room as next to the elevators and could hear them going up and down. We should have requested a new room but we arrived late and had to leave very early the next day to catch our flight.
We liked the overall vibe and style. We didn't like the inconsistent customer service and the room vibrated from the restaurant's exhaust fan. (We moved to another room.)
Clean, spacious, and well laid out. Friendly and helpful staff. Airport shuttle was a disaster. No shock absorbers. Rough ride.
Through Expedia I got a great deal to stay at the Westin for 3 nights and it was great! I stayed over the Thanksgiving weekend and even though it was a holiday the staff was extremely friendly, helpful and accommodating. Nice shower, awesome beds and it's close to the bay so you can just walk outside for a beautiful veiw and walk. Also has a free shuttle and is a short walk to the BART station!
Convenient to airport n hwy Tight room
Parking is $25 Come on. Also, Westin withheld $100. from my card for "incidentals" wi/o notification. The cheesy glasses in the room were carefully encased in cheap plastic wrap with the prepared label "SPG Members" affixed to the bottom of each glass, alerting the non-SPG Members that they would be charged for unwrapping the household plastic wrap from the glass if they dared to venture to drink from actual glass rather than from the plastic UNlabeled "glass" next to the special SPG one. The tub drained poorly. This hotel is full of itself and not much else in terms of service and ambiance.
Hotel provided shuttles every 15 minutes to the airport. They dropped you off at your gate. Very nice.
The location is the only good thing about this hotel Customer service was horrible after a long flight
We liked having a free shuttle to the airport as well as the indoor pool. It was great for our one year old to swim and get some energy out before a cross country flight. Staff were very accommodating and provided us with a crib for the room. The hotel restaurant was very expensive, but this is not surprising for San Francisco.
The staff was very helpful and the conference rooms and facilities were very nice and what you would expect from the Westin. Room was clean. Good location First thing I was thoroughly disappointed in was the pillows. After traveling I was tired so I immediately fluffed up the pillows to lay down for a short nap. But the pillow cases sounded and felt like paper!!! And 3'outnofnthen4 pillows were so lumpy and flat, not one firm pillow and that combined with uncomfortable pillow cases I woke up with a neck ache. Bed was uncomfortable . And the sound level in our room was so LOUD that we were woken several times by people walking by talking and each room to either left or right we heardbeverybtime the toilet flushed and every conversation or slammed door. Very disappointed in my stay this time. Better soundproofing the rooms..it felt like paper thin walls!
The hotel was clean & pretty well maintained. The staff were not helpful or friendly. The pool was freezing. The wifi was $10 and parking was very expensive. I was hoping for a nice quick pleasant overnight stay. It was quick but not so pleasant.
Everything was great for a quick overnight stay before heading to the airport. It was really nice to have a late checkout as our plane did not leave until 4pm. Only two complaint, the bed was too soft (more so personal pickiness complaint) and there were few Gluten Free options at breakfast as we both have Celiac Disease.
Rooms were quite during the night. That was a very good thing for me. Wifi available. Bathroom not clean at all. Took photos. Personnel not friendly.
The staff and room were excellent. It was very clean & I liked the decor of the room. The beds were comfy and I found myself not wanting to leave. The complimentary breakfast was very satisfying. The exterior of the hotel was undergoing construction, but they made sure not to start until after 9am. The contractors were very polite and accommodating to the guests as well.
The hotel is close to the airport and the bart station. They also provide free shuttle between hotel and airport. It is very convenient. The room is very clean and I have good days there. Besides, there are many restaurant around, which I found one day before I left...
- proximity to the airport and BART station , availability of a reliable shuttle service between airport and hotel (even at midnight and very early in the morning)., spacy & clean rooms, adequate breakfast - nothing negative to report
This hotel near the airport was spotless. Newly renovated, the room was modern, and perfectly located for convenience to the airport. The 24 hour shuttle and reasonable rate makes this a good choice for those who want a comfortable stay without all the unnecessary amenities. I would choose the Dylan next time I stay in SFO. On checkout, Sherri was helpful and pleasant notwithstanding the early hour. N/A
Location and people Older carpets in some rooms; pillows too big!!
Maybe the air conditioning system can be more quieter
The room was comfortable & clean, the cost very reasonable. Very helpful staff. Close to airport. Wish we had known before that you provide a "shuttle" service to & from airport.
Good place, it's worth spending the extra 25 dollars to stay. Would be nice to leave my luggage at the front desk for 30 minutes before I left but the manager at 6am said no.
Great location near Bart (local Metro-type public transit) and very handy free shuttle to and from SFO. Clean and comfortable room with a safe in the room, good basic breakfast.
Loved the room setup. Not very family oriented.
Great Decor, Clean Rooms, Friendly Staff, and an easy in and out stay. Enjoyed this hotel!
Modern design features all around, furniture and decorations. Nice and clean. When we made the reservation we asked for 2 rooms with double beds and one of the rooms was king instead of double bed. will seriously consider other options next time.
proximity to SFO cost
Super clean, sleek and modern. Looks brand new provides great bath products. Really great complimentary coffee. Breakfast options or free breakfast would be nice
Modern, chic, lively, energetic.
Clean lines, modern decor, close to airport Need more electrical outlets at bedsides
1. Clean 2. Modern look and feel 3. Big tv 4. Big hand washing area 5. Nice looking shower 1. EXPENSIVE parking (no free parking) - $25 a night. With this added parking cost, it brought the cost of the stay up to the price range of a much better class of hotels. (Could have gotten a much better hotel with the added parking fees) 2. No place to sit, eat and watch tv, especially if you are with another person. 3. Right next to the airport, so if you are a light sleeper, or hate noise, this is NOT the hotel for you. This applies to any side of the hotel you are in. Luckily, this doesn't bother me too much, but I'm sure many people would be bothered by this. 4. No amenities! No shampoos or body wash in travel size. Much cheaper hotels AND much more expensive hotels usually have individually packaged toiletries for the convenience of their patrons. It's apparent they did not want to invest in any amenities. The really sub-par wall mounted toiletries do not clean well. 5. Bed is fairly uncomfortable. 6. Bathroom set up is really inefficient. Sliding door to compartmentalize the toilet and the sink area is a really poor, poor, poor, poor, poor choice. Why would someone do that? It doesn't even shut all the way. There is like an inch or more gap. 7. Why is the fridge in the bathroom? - SELF EXPLANATORY COMPLAINT
the staff was friendly dusty rooms! hadn't been dusted
Misleading: parking not included
Room very clean, nice and inviting.housekeeping nice and helpful with request. Front desk is confusing: you do not know if they are busy or not and where you should check in.
Rooms had beautiful view overlooking the hotel Lobby. Size of the rooms are nice. Waited for shuttle over 45 min.. a shuttle from a different Hotel was nice enough to drive us .at 2 am needed maintenance ac was not working .. bathroom was not clean toilet seats for dirty from the last person there.
Exceptional customer service. Unclean.
Location. Under much needed renovation. Would have been nice to know at time of booking. Air filter so plugged air wouldn't flow. Toilet wouldn't stop running. Blood on comforter. No coffee maker in room. Not at all what you'd expect from a Hyatt. Staff was great when we told them about issues.
Room layout, beds, a lot of outlets, very clean HUGE construction project in the middle atrium, hence noise and no restaurant. Bathroom amenities very, very limited - need to ask for basic things like Q-tips and other (yes, they are available - a nice list in the room) but having only soap and shampoo in the room is not sufficient
we didnt like much. they didnt include on the web that the hotel is going through massive renovations. pool was closed which we wanted to use so badly during our short vacation. The gym was also out of service. it was very disappointing of an experience.
The hotel was very clean and the staff was very pleasant and polite. We were staying for one night before having to be at the UCSF children's hospital the next day and we all slept like babies. The beds were extremely comfortable and the linen was very soft overall we had a great stay.
The rooms, meeting facilities, customer service Nothing
Beautiful hotel with strong drinks! No nightlife near by.
Location The whole place smelled dusty due to the construction-- I booked a 300 dollar room and they said that there was no running water--- moved me into another room with no view but not any cheaper
Location Valet and bell hops were friendly and helpful. First check attempt was not successful due to a power outage that only affected the computers. Employee was also rude and really should find a job that does not involve working with people. Attempted to order food to go in the restaurant, after waiting for 25mns while the waiter was watching a football game we gave up and left. Rooms were dated and dingy. Would not recommend as a platinum passport member.
Food at 360 was great. Beds were comfy. No microwaves in room. No liquid coffee creamer, just powder.
Under construction, noisey
Great location, friendly staff, free internet, comfortable rooms
Everything was perfect. My family and I loved the breakfast buffet. The staff are very helpful and friendly. We enjoyed staying at this hotel.
Close proximity to airport with shuttle, large rooms, quiet No close food establishments after hours within walking distance
Great hotel in a perfect location for the purpose we used it (before taking a flight from SF airport). Staff were very friendly and helpful, and a free shuttle was provided to the airport. Breakfast was excellent and room was clean and well furnished. Not cheap but a fair price for the location and services.
Excellent location, good breakfast included
The room was good size and clean, it was cleaned every day and fresh towels & sheets. Breakfast although self help was ample and not bad chocies. It is a trek to the public train and wold recommend a car as cab cost £40 to get to city and £30 back again. Really nice pan cake house just a stroll away for evening meal or breakfast, and a couple of small food shops nearby by. Wallgreens and a clothes store was about a 15 minute walk away, which we did. Quiet safe to walk at night. We choose this hotel as the ones in the city were much more expensive for the time of year and the ok priced ones were in the dodgy areas, so if you have a car I would recommend this hotel, it is nice and easy for the airport and has a free shuttle bus. The 2 older female reception staff were not very friendly or welcoming, The male and younger female were much more helpful and cheerie.
Comfortable beds, very clean. Ideal for a stay by the airport. The Free shuttles are perfect.
Terrific "continental breakfast" with much more variety and better quality than other motels. Courteous informative staff. Reasonable price. Free shuttle to airport. No
Only stayed less than 24 hrs, but all staff was very cooperative and I would stay there again.
Nice little Motel with friendly and very helpful staff and as well nice and clean rooms. Even it is near to the San Francisco International Airport the location is quiet. If you have no car and want to go down town to San Franciso, you have to go 25 minutes to the next railway station (or take a taxi) and the railway needs another 30 minutes.
Clean room, nicely decorated, free breakfast opens early, very convenient to SFO, airport shuttle prompt and efficient! This hotel is by train tracks. It also has zero sound proofing between rooms. Given there are a lot of people landing from flights and catching flights (late at night and early in the morning), it was extremely noisy. The people above me sounded like elephants. Every room opens onto a busy parking lot. I asked for a quiet room and the agent put me under elephants and right next to a well traveled staircase!
El Rancho Inn never fails to be completely courteous and best value. I have used the shuttle service at times and left my car while I travelled. Very convenient and timely airport pickups. Rooms are comfortable and the beds are very comfortable.
Near the airport with the shuttle that brings you to the airport from your room door. The service was perfect and the room was really confortable. It is awslme to be close to the airport so you can sleep longer. Perhaps, the sound of the planes can be disturbing.
This hotel is in the perfect area to explore the bay area without being too far away from SFO. The staff are very pleasant and the facilities are good. The restaurant at the Hotel "Terrence Café" is surprisingly good value and really good food. If you need to make a quick stop to refuel the rental car, there are a lot of gas stations close by. Location, Location, Location. It's close to the airport and the Cal commuter train line, both you will hear but its not enough to keep you up at night
Close to airport for our needs. Only shower, no tub.
Loved the accessibility to the city! Clean comfortable and convenient. Everything you could need for a quick trip
Staff was helpful, professional and on time. Room was clean. Pick up was as scheduled and on time as well.
Staff were super friendly and very helpful. Very close to the airport with a free shuttle service.
It's convenient to SFO with a free shuttle with many basic restaurants within walking distance. I'd stay here again if I needed an overnight near the airport. It's comepletely adequate with restaurant and bar on site. It's an old school two story motel on a fairly large campus. So you might have to carry your bags a block from check in and up a flight of stairs. My room was partially updated yet retained what seems to be the original pink tile In the small shower. Kind of cool if you like that 70's feeling.
The staff was friendly and polite. The room was clean and the mattress and pillows were comfortable. This hotel (although more of a motel style layout - outdoor to room style) is nothing to write home about. The parking in the rear is placed next to a few huge dumpsters which made it almost impossible to park in close proximity to my room (which happened to be on the back side of the building). Do you like breakfast? Better plan on carb loading if you want to walk to the breakfast area (located by the office) from one of the buildings located in the rear. Either that or bring a can opener to get your car out of it's dumpster spot. I don't know about you but if I'm getting in the car in the morning it's to leave the hotel, not to get breakfast.
These are basic but good accommodations. Nothing luxury here, but what were you expecting for the money? Clean room, good size, nice HOT shower with good water pressure. Staff are helpful, but leave you alone if you don't need them. Nice assortment of pastries at the continental breakfast. The shuttle to the airport only picks up and drops off every half-hour, so be prepared to wait a bit at the hotel shuttle stand before you see the "Millbrae" shuttle. You can definitely hear loud jet sounds from SFO, but again, you know to expect this because you're near the airport.
clean room, pleasant staff, easy shuttle to airport. nice touch to include a multi-use plug at the desk motel: doors open to outside, not inside hallway. i probably would have appreciated that more in the summer. no accessible plug at the bed, so i had to plug my phone in across the room.
We stayed at the executive level and the amenities included with that were nice. Staff was friendly and helpful. The lobby is pretty run down and dated. The carpet in the lobby is very worn and dirty. The room itself was extremely clean and modern.
The hotel feels like it has all of the upgraded tech and decor a geeky guy like myself want out of a hotel. It was clean, close to the airport, and didn't have any noise coming from any highways or streets. We arrived late in the evening after a long flight to find our room wasn't ready. (at 12:30am) The front office manager said the floors had been cleaned that day, so it might feel a bit damn in the halls. Feeling tried we said Okay, and got our room key and went right to our room. The first thing we see is carpet fans scattered all over the room with every moveable piece of furniture stacked on our beds. It took another 45min to get our room switched for one that didn't have any fans, and we were questioned like we made the entire thing up. Only issue we had was the miscommunication from the office manager regarding the overnight parking. I was told it would only be $14 and I would have to use the parking machine in the garage. Well, the machine charges $20 for overnight, and I had actually already been charged $14 for parking on my room bill. So i paid for parking twice...We had to leave for the airport or I would have fought it.
I loved the location to the airport, amazing views, modern vibe and look. Friendly staff! Big tvs!! Dinner was expensive in the hotel. For what it was I should have eaten at McDonald's. $100 mistake.
Nice view beds very comfortable.
The hotel is very good, it has clean facilities and friendly staff. I recommend the hotel for anyone that needs to stay around the SF airport area. I did not like the nightly parking fee. It should be included in the room price.
Quick check in and out, courteous staff, and the price was right. However, hotel shuttle took almost 30 minutes to make the full trip between the Hilton and the international terminal. The bedding had some small stains and bathroom was not entirely clean.
Location, close to SFO. Self parking fee. Looks a standard in the Bay Area.
Great price and nice accomodations for a decent price. Enjoyed the executive floor and it's amenities which were superb for what we paid. We will stay again if we're ever in need of an SFO airport hotel
We needed a place to stay near SFO that provided free airport shuttle. I found this hotel on Kayak, and while it was more than I had planned to spend for one night, it was worth it! The bed was so very comfortable - I didn't want to get out of it in the morning! The room was exquisitely appointed and the staff was very accommodating despite there being a very boisterous party off the lobby - which spilled into the lobby at times. The front desk staff handled a group of small children who were taking items from the Market Place behind the desk extremely well! Thank you so much! More than I wanted to spend for a hotel room.
Good location. Rooms are clean and well kept. My friends left 4-5 messages for me but when I checked, I was told there were no messages left for me. So I didn't get to meet up with my friends. Pretty bad.
The fire alarm went off at 5:00am and we had to walk down many flights of stairs. When we got to the lobby we were told it was a false alarm. After returning to the room to get some sleep before an international flight, the alarm kept going off every 15 minutes or so for the next 3 hours. This made for a stressful start to our vacation.
They charged extra fees.
Close to airport and bart! Felt safe. Good procedures in place. No pool.
Nice and new hotel, business lobby with internet PC's, attractive location near BART/Airport
Your front desk staff, Chris, was professional and courteous. The follow up courtesy call to guests after check in is very customer focused! Breakfast staff were cheerful. I have stayed at high end business hotels where staff are usually robotic and lacked warmth. (Was on an overnight transit in SFO on way back to Singapore with my mother). The hairdryer in the bathroom was not working.
Excellent room, good location, helpful staff, easy parking. Highly recommended! Underthe previous ownership, this house had better breakfast. The continental breakfast being offered now is not that nice.
Very convenient to Millbrae BART station. We took BART into downtown San Francisco to sightsee with no problems. Fresh and clean room. Reasonably priced. Hotel did not know if my booking was pre-charged to my credit card.
Excellant Hotel,Very near the Airport and the complimetary Shuttle was very handy.Very Clean and Friendly.
location to airport and bart the name of the hotel has changed and was booked as holiday inn
I liked the convenience of the hotel being close to the airport and having a free airport shuttle. It was a lovely hotel, nicely laid out. My room was great - would like to have stayed longer. Cannot adequately rate the services and facilities since I was only there for a few hours, sleeping, before catching an early morning flight.
Gym had only three pieces of equipment. Need double that. My business collegue was not able to get on the treadmill because it was so packed.
Clean, comfortable with convenient public transport connections to the city. Helpful staff.
Very comfotable hotel,very clean,location is great,only 5 minutes driving distance to the airport by a free shuttle every 30 minutes.
Love the convenience and ease for travelers. The pool- though small for serious workout, hot tub, and work out room is great.
They could not accommodate my room and needs since booking.com made multiple mistakes in my order. For my inconvinance nothing special was offered or any type of discounts.
Waterproof mattresses and broken fixtures? Can't believe Marriott puts their name behind this place.
Great Bed experience. I did not.mind being far from San Francisco since we had rented a car. There was a used towel in our room when we checked.
The linens were the most comfortable of any hotel I have ever visited, and I have stayed at some of the world's most luxurious hotels. The TV has a huge screen and a supremely clear picture. 4K?? The location is very close to the rental car return agencies. Very clean. The only drawback was the check in. I asked for a quiet room with a bathtub. The first room I was assigned had soaking wet carpet from a recent shampoo. Instead of bringing me a key to another room I had to go down to the lobby again and wait for what seemed like an eternity for them to assign me a different room. The person at the front desk (Yolanda?) laughed when I explained the reason i had to change rooms. Then they had a lot of difficulty figuring out which rooms on the quiet side of the hotel had bath tubs. Once I got to the room however I was extremely comfortable and the room was super quiet. A/C could use a slight boost.
Room furnishings were very nice and modern. Bed very comfortable. Loved the glass shower doors and bathroom amenities. Staff very friendly. Free airport shuttle very convenient. Overall great experience. Tried express check-out via telephone and TV menu but neither worked. Had to checkout at front desk but luckily there was no wait. Would prefer express checkout.
The staff was amazing. Some of the best customer service I have seen in a long time. They had fruit and candy out and everyone smiled and was helpful. It was wonderful.
It was very nice, location felt safe. Staff was friendly. Pillows and blanket were goose down, very comfy. $25 parking. You run into expensive parking so much in downtown San Francisco that it would have been nice to have lower or none there. The lounge staff, while friendly, seemed to need more staffing. It took a while to be greeted or get our bill. There was no fan in the bathroom so while showering it got very hot fast. They had to add on a hold for an extra $100 on my debit card, just because it was a debit. It's refundable but it has yet to be removed from my bank statement.
The hotel is easy to access and the quality of the rooms is very high. Not far from the city and really close to the airport Great view of the plane landing and taking off without the sound. very friendly staff A bit on the high side for the price depending on the day you stay.
Literally nothing is good about this hotel except its closeness to the SFO airport. Period! If you EVER have to stay there, NEVER get a room in building 7, it has some of dirtiest rooms I have ever seen in my life. Filthy rooms with suffocating carpet and smoke smell Careless, unfriendly staff (except a lady named Maira, she is super nice). It's obvious that the hotel is under careless ownership and management. I'm REaLLY surprised they still hold the Travelodge license!
Location Dirty, cigarette butts everywhere, and creepy sort of people have residences here.
Not much I couldn't wait to leave
This place is extremely close to airport and can be booked via most travel sites at a really low fee in comparison to other places in area. it is a borderline "bring your own sheets" kind of place. The rooms are run down and in the room I had the weatherstripping under the door was mostly detoriated leaving a big gap causing a major draft all night
I saw a bed bug on top of the blanket within my first minute in the room.
Carpet wet, room smelled bad, wifi didn't work hidden fees they charge upfront a deposit staff not nice
The front staff went into back room, opened my luggage, and stole an expensive pair of eye glasses: I trusted them with my luggage after check out before flying out at night. The pair of eye glasses cost four times my stay, so it definitely wasn't worth it! I would never stay at this location again, and after OMRAN never returned my calls, I'm reporting them to Travelodge franchising and demanding explanation about why my calls were never returned and staff were allowed to steal my property without a manager getting involved. OMRAN, the manager, is inexistent! I called and left him a number of messages, but he never returned them. They told me first day after stolen gasses that he was sick, and a week later, he was still sick. All he needed to do is return my messages, and promptly, but never did, not even three weeks later. Everytime I call this Travelodge location, the phone has to ring for 5-10 minutes before placed on hold, then disconnected, then call again, and repeat, until an hour later, yes an hour, before front staff talk to me. They really need an extra front staff or manager on mobile to answer phone: so unprofessional! For the price you're paying at a location so isolated from anything San Francisco, it is not worth it even if I wasn't robbed: go somewhere they answer the phone from first three rings. If you have a problem here, you're on your own! Beware! There really are better options downtown and with BART, you get to airport much faster than waiting half hour for their shuttle, which doesn't run late night (if you're downtown on Fri or Sat night, plan to leave downtown by 10 PM or you'll miss the shuttle to this location). I would not recommend this location even if you're waiting for a flight: it's faster taking BART to airport, which takes half time less than the 45-minute shuttle (with drop off), about 20 minutes from downtown San Francisco. Again, there are better options downtown. Don't stay here: if the front staff robbed me, what did they leave for housekeeping? Not worth it.
Convenience to airport. Wake-up call on time. Spartan to the point of bare. Washed but worn and stained floor and furniture. Unwelcoming barebones ambiance.
Nothing about this place is ok. They are very rude employees The employees of the hotel. Extremely rude
IHOP on premise was very convenient and gas station across street also ver convenient. Extremely run down and dirty..... Bedbugs devoured my neck and body. Carpet filthy, bathroom filthy,
No one mentioned a hundred dollar deposit, didn't require last time. Count on waiting ten days for it to be returned.
The staff was friendly, I couldn't hear the neighbors and my room was clean. I issued some of my complaints to the front desk and they refunded my 8 dollar parking fee. Creaking bed, broken light switch, single night stand between two people, unpluggable bath tub, being asked to conserve water when the toilet flushed in excess of 3 to 5 gallons a pull, the closed pool, broken floor number by the elevator sitting on the floor, very minimal exercise room, paying 8 dollars for a completely full parking lot, the hotel stinking of smoke on a non smoking floor, stairs don't lead to the lobby, etc. I paid over 100 dollars for one night and left underwhelmed.
The housekeeping staff provided a clean room and nice sheets. I had a room on the top floor, overlooking the nearby 101 freeway. The noise from the freeway was unbelievable and I barely slept the entire night. My room was equipped with a large unlocked sliding window with no balcony or railing (Seriously? On the ninth floor?), and I thought maybe it wasn't closed all the way, but it was, it just let a lot of noise through. In addition, there was a door right next to the bed that connected my room to that next to it. This door also lacked proper soundproofing, as I could hear the TV playing over the freeway noise until after 2AM.
The staff was very accommodating, and the room was clean and comfortable.
The room was clean and they had a great breakfast. The staff was un friendly and unwilling to help when I asked to switch rooms due to our room being located on the 8th floor next to the roof access. Apparently we only booked a queen bed that's why we were in that room. When I asked what could be done about it he told me I would have to pay extra to move my room IF they even have any available. Also, we had to pay for parking $7 a night which I was not aware of or else I would've stayed else where. We had to put a parking permit in front of the drivers seat window so our car wouldn't get towed. A hotel like this is taking all your money and yet they aren't willing to make your experience nice enough to get you a better room.
Good location. Close to the airport. Complimentary shuttle service to/from airport. Booked a room with 1 King bed. When I arrived, I was told they any had rooms with 2 Queen beds available. They seemed more like twin beds.
clean room full breakfast friendly staff usb charger in room (with the lamps) fridge facility missing disney channel on tv
Great breakfast. Hotel is very clean and there is plenty of parking ($8 per day) WiFi was very slow or no connection at all
One of the best dinners I've had at an airport hotel. Friendly staff. Good shuttle service. There was nothing to dislike. I asked for a special room and they gladly moved people around so long could have my choice.
$100 a night Didn't feel like a 3 star hotel. Maybe 2. Breakfast not good. Very bare bones room.
From the first contact by phone, to checking out on my day of departure, my stay was great. I came to visit my daughter and two grandsons,ages 3 and 5. We all stayed in the hotel. I had chosen a room with a single king bed as the boys are used to co-sleeping with their parents. The hotel staff upgraded me to a disabled accessible room with two queen beds when they discovered I had disabilities. There was no extra charge for this.The boys were rambunctious and noisy but the rooms were insulated enough that the noise does not appear to have bothered any of the other guests. Once day the maid vacuumed our room twice as the boys had made a mess on the floor. They brought us extra towels within minutes of my call to the front desk and when I discovered the hair dryer was damaged, they replaced it while we were having breakfast. And speaking of breakfast, it was tasty, varied and nicely presented. Plenty of options, including a large rice cooker filled with rice for the many Asian students who were in the hotel. Nice touch. Once the wait staff saw that there were children in our party they had a high chair at our table before we got back from the buffet. When I was checking in for my flight home, on the computer provided by the hotel, I got a little confused and staff graciously and quickly helped me. I was impressed with the value of the hotel as well. Using Booking.com I found a rate of $120 per night. This fit nicely into my budget. One other thing I want to note is that my brother has traveled all over the world for his work but when he is on personal trips he says he books Best Western as he feels the hotels provide a high level of service, nice accommodations and value for dollar. Very pleased I followed his recommendation. The shower in the disabled accessible room has a low tile rim around the shower pan to allow for wheelchair access if necessary. It is probably not something that can be solved, but the rim allows too much water to splash over onto the regular floor and requires a lot of towels to soak up the water. Otherwise everything else was good
Staff was very friendly & helpful. Room was nice and comfortable. Sound proof. Enjoyed the pool. Business center helpful. Earlier Breakfast.
Breakfast was good. A lot of TV channels. Free shuttle to airport. Poor sound insulation.
Staff were friendly, Rooms were dark and gloomy
location dirty, broken ice machine, breakfast, value.
Nice pool area, on site restaurant, close to area I needed to be. Nice beds
The hotel was comfortable with all the amenities we required and was convenient for the airport.
We chose the hotel because it has a relatively inexpensive parking plan (we left our car there for two weeks while we flew from San Francisco Airport). We had to leave at about 4:30am to catch our plane, and the hotel has a free shuttle service to and from the airport that operates at all hours. It worked well.
Hotel was rather shabby. Not enough parking.
The sheets gave me a rash.
The stuff was super friendly, my bed was very comfortable. The rooms and the gym were clean.
Closeness to airport and bart system
Excellent location near airport. Hotel staff was rude and inattentive. Had to wait at the front desk for several minutes while two employees argued with each other. There was no parking. After making reservations for two rooms, I called hotel directly to ask for adjoining rooms or two next to each other. We ended up with rooms half way across the hotel from each other. Room smelled bad. Will not stay at this hotel again.
No on site food service
The staff is very friendly and welcoming. We were upgraded from a regular room to a suite with a bay view.
Big room, very good breakfast, big free parking, free Internet access and cheap (self-service) laundry - you can do a wash for $2.5! Internet is a little slow sometimes.
I could stay at the window or on the patio for hours watching airplanes taking off and landing. It's amazing. The quality of bedding sets are kinda of old. But considering the price it is fine.
Good location, free shuttle to airport and consequently to bart station, free wireless internet Staff, not polite, shower with weak water pressure
It is a good, family owned hotel. Clean, comfortable, small and manageable. Good work-out room and equipment. Complimentary shuttel service from/to airport. Basic continental breakfast.
Great continental breakfast area ! No Pool !
Near the airport, easy to find and driving to. We liked the room a lot. Hence we were positively surprised with this hotel. Clean room, nice facilities also in the room. I can advice this hotel to other ppl. The hotel staff at the Check in point didn't look too friendly and talkative. Other hotels look more friendly.
It was great value for the money. The shuttle bus driver for our drive to San Francisco International at 0911 on October 22, 2010 drove very fast for no apparent reason. He drove around curves at high speed and was forced top apply his brakes very quickly when he approached a red traffic light or curve. It was a Saturday morning with almost no traffic, but he drove as if he was in a hurry to complete his run so he would have more "free' time between runs. Also, when he arrived to pick up guests for the ride to the airport, he talked on his cell phone for over a minute while we waited for him to leave the shuttle vehicle and load our luggage. Overall, he didn't present a very professional image for the hotel and in heavier traffic, his driving would have been dangerous.
The complimentary breakfast was excellent. The room was clean and quiet even though it was near the airport.
Check in was a bad experience. We got in late and while waiting in line to check in the people working the desk would let guests jump to the front of the line to ask 'quick' questions about chargers and restaurants. It was pretty frustrating. The employees didn't encourage it - but when the guests cut they did nothing about it. Neither did I though. The pipes in the ceiling were leaking in the hall where my room was and trash cans were out to collect the water. It was like that when I arrived but cleaned up by the time I left. There was no issue with noise though.
Very comfortable beds Prices at the hotel bar. $12 for a mojito?
Carpets need replacing.
friendly staff clean rooms
i liked the fact that this hotel provides free parking wich is unusual in SFO, free wifi very clean and comfortable. great hotelbar.
The staff was nice but I wasn't satisfied with the resolution of the problem. Will not stay there again. Found a glass in the room with male bodily fluids. Staff moved us to a new room and offered free breakfast. The last thing we wanted to do was eat there. Would have liked a full refund.
Doubletree cookie. Sea view, but through a porthole size window. Shabby place. At 200USD I would expect more.
Convenient for airport with regular free shuttle. Comfortable room and good complimentary buffet breakfast included in the deal I booked.
Rooms were clean, bathrooms were clean, the cookies were good. Staff was attentive and friendly. Tv channels would come in and out. The bed sheet didnt fit over the bed correctly so it would come apart all the time. Expected atleast the basics like the bedsheets to be on correctly. For the price it was just an ok stay. Be warned there is a parking charge to park overnight. I believe that was not stated in the descriptions.
Check in went amazing and fast friendly service.
Great value and location but room was dirty, old soap bar was left on sink and shower curtain smelled bad
The breakfast We were on the 7th floor right outside of the maid's storage area and it was extremely noisy!!! It was like a war outside of our room every time they dropped something. It would seem they would stay quiet until checkout. I was attempting to take a nap and that didn't work. When we told the front desk, nothing...
staff was amazing! warm cookies upon arrival! rooms were clean! room service was prompt! will be back for another stay!
our room was clean and comfortable the parking was $26.00 a day and the access to the hotel was inconvenient
Nothing The staff was rude, My credit card was overcharged 3 times.
Breakfast in the morning was devine. Best omelet I've had in months. Hard to find a good deal for embassy suites. I would love to stay more often.
Nothing at all. Everything, the staff was terrible.
Beautiful gardens pet friendly ! Breakfast and drinks great . Great view . Lovely shampoos . Excellent staff . Had such an awesome time . Have recommended it to my grown children too. Thank you for everything :) Leaving :)
Breakfast is why i stay hereorice
The breakfast was wonderful, the rooms were large and comfortable. We were not able to control the temperature in the room, felt warm and damp.
This is a great place for a family. The breakfast was great. The rooms are spacious and well appointed. It is close to S.F. and Pacifica.
Great place to stay. Close to the SFO airport
Breakfast included with a niceroom Cleaning service did not remove trash oneday
Staff was wonderful. Front desk was helpful and friendly. We were placed near the elevator and could hear it run up and down all night. The wall near bed had a gash in it. The toilet would not flush properly and would run for an extensive time.
Nice rooms and gym area they shouldn't charge for parking, it's expensive and my card never worke when I was trying to leave the parking lot
The furniture fixtures and equipment is due for replacement.
I like that we got a voucher for an American Buffet, so we didn't have to pay. We had our choice of waffles, scrambled eggs, an omlet made however we wanted, fruits and many other things. It was delicious and the servers were very nice and attentive. The bed was not very comfortable that would be my only complaint.
Closeness to downtown and amenities No continental breakfast included, you have to pay extra
Parking not included, outdated need manteinance
Staff was so thoughtful and really made such an effort to treat me better than I ever expected!!!
Friendly staff, cleanliness, breakfasts Rooms OK but a bit small. Parking "card readers" are old and don't work well.
Location, friendliness of the reception and the early shuttle to the airport was very accommodating. The shuttle took a long time to show up at the airport to pick us up. Something to work on it, apart from that i don't have much to comment on since i spend one night.
The AC required service, which we didn't know, until 0100. It was our last night, prior to returning home. The front desk didn't respond except to say they would have maintenance look at it the following day. Additionally, they offered no GOVERNMENT or military travel rates.
Close to the airport. quite. On site restaurant. Place is very short staffed. Only 2 persons at the desk at night with constant stream of the travelert checking in and checking out, plus non stop calls from rooms or about reservations... i waited in line for over 30 min just to check out!... No toothbrash/toothpaste in the room, which is a shame for an airport hotel and considering the price they charge for a night.
Location was good, staff cheerful. Shower was very dirty after the cleaning people cleaned it (more dirty than it was before). Not sure why.
The front desk staff were very nice. none
Internet environment, reception staff, airport shuttle bus service limited space for breakfast
Location OK A bit run down
Close to the airport, costco and easy to get to. They have an awesome breakfast. They were repaving parking slots, so less parking was available that weekend.
Excellent personnel, that really surprised me and made my short stay very nice. Comfortable and clean room, perfect solution with shuttle bus.
Comfortable. Safe location. Good distance from city and easy to get to heart of San Francisco.
_Pleasant, efficient reception staff. Complimentary breakfast. Everything was first class in the hotel
Excellent complementary breakfast.
Friendly and knowledgeable staff. Amazing breakfast. Zero noise, even though great access to highway and airport. Very comfy bed. None
It is located right off the freeway. Construction is currently on the road leading to it but that is not a huge inconvenience. The breakfast was pretty good and was steadily restocked. Room was clean but the door was a bit thin as you could hear people walking by In The hallway. Rooms were a bit small.
location nr. airport & ability to park & fly, paying a little additional. Includes breakfast with decent choices. slow check-in... & confusion as to the location with 2 other airport locations of this hotel with same name/different owners.
Location was great for meetings in the city and valley
Good location near San Fransisco near the highway so a quick connection to SF in only 10-15min. Without paying the costs of staying in the centre.quiet location nothing in the neighborhood to do. only little choice for breakfeast
free shuttle to the airport, good location within walking distance to coyote point park, harbor and san mateo downtown, they managed to check us in very early which we loved after a long flight the receptionist had no idea about the neighborhood - she suggested we take taxis everywhere
The beds were very comfortable sand clean. Everything was clean actually! No complaints at all!
Great stay, clean, comfortable, good breakfast.
As expected for a Best western, neat and comfortable, good surprise with the breakfast (included in fact).
We had an early morning flight and didn't arrive until later than we had planned. The room was clean and attractive, it was quiet despite the freeway being right near by. We wanted somewhere to eat and the lady at the front desk recommended a restaurant that was one of the best parts of our entire trip. We left too early for breakfast but they were setting up and it looked pretty good. We did not get to use most of the amenities but it was easy to find, was close to some really nice places to eat and was only 4 minutes from the airport but felt clean, quiet and safe. The staff were friendly and helpful. Some of the carpeting looked a little stained and some of bathroom fixtures (tiles joints and grout ) looked a little worn. Otherwise I would have said it was a luxury hotel. Did not like the remote, it was made to be easy to clean but it was very hard to figure. The buttons the TV was indicating you were to use were not on the remote, like they were 2 different systems, but we did figure out a way to use it eventually.
Bien ubicado si vas de negocios a san Mateo o sus alrededores, las habitaciones son amplias, aunque para nada modernas, lo normal para un hotel de estancia circunstancial. Las cajas de seguridad estaban fuera de servicio, en la recepción de ofrecieron a guardarme las cosas...que no fueran de valor!!! No aceptaban ni dinero, ni pasaportes ni joyas para resguardar...vamos un sin sentido total.
Clean, comfortable facilities; friendly staff Nothing
The website lists a shuttle to the airport which is the only reason I stayed here, but it no longer exists. Going to complain to get my cab fair reimbursed but not hopeful
Right next to freeway. Room and area were very noisy .
cleanliness of hotel get nicer mattresses, beds very hard, felt like concrete to me. would suggest nice pillowtops like Hampton Inns have.
The room was clean. The hotel is directly beside a railroad, (something of a switchyard), and very close to a major highway. The noise was inbelievable!! Adding the noise was the hotel itself. The noise from people walking above my room or along the walkway beside the room was ridiculous. My co-worker in the room beside me put it best; it was like being inside a snare drum!
Very clean room and very confirtable matress and pillows. Not a good atmosphere.
Rooms were very clean a d staff was excellent Internet wouldn't work in my room. Shuttle to and from airport was horrible waited over an hour at airport, called desk three times and got the same reply, traffic was heavy. Every other hotel shuttle came by three times while we waited.
The train is right across from the hotel making it easy to go to and from the city. We couldn't afford a hotel right in the city so this was the perfect compromise. The room and bathroom were all clean. There was a mini fridge, microwave, and coffee maker right in the room. Both gentlemen I met at the front desk were polite and accommodating. The breakfast was good - waffle maker, pastries, yogurts, cereal, etc. Our room was a little tricky to find as we were all the way in the back and the signs weren't showing where our room was.
It was good for the price. The staff was nice and the rooms were clean. I did not like that it was a half hour away from everything that we wanted to do in the heart of San Francisco.
They offered a decent breakfast spread, microwave and mini-fridge in the rooms, decent open space in the room. nearly 24 hour shuttles to the airport for free.
The room was a nice size The hotel is in a sketchy area directly under the freeway and right next to train tracks with a train that runs literally every 15 minutes. With a newborn baby, the train kept her and us up all night each night. Had we of known that, we would've stayed elsewhere.
Parking lot was flooded, so disabled parking spaces were not available. Instructions for the shower in the accessible bathroom were printed on the building/room map which I left in the car once I found the right building. Instructions should be in each room.
rooms are very clean and comfortable. very good for the price you pay close to railroad, train will wake you up by 6:00
It had all the facilities and good enough for a nice stay near the Airport. The breakfast was nice too. Cant think of much
very clean large room couch fridge and microwave large bathroom very comfy bed and pillows Great breakfast! Hotel is next to a train station, amtrak screeches to a halt every half hour, throughout the night. I didn't mind, I'm a very heavy sleeper but beware depending on where you get roomed. Parking at the hotel cost $6! That seems odd to me Hotel staff was mediocre at best
Close to all such as shopping stores, dining , close to downtown, close to other city very convenient location service are good , staff are nice esp the front desk nice to have ref, microwave even didn't use it decent size room People comes & go, hears foot step even so early in the morning between 12 am-4am