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One location in Millbrae
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2.0 Poor
May 2021
Pros:
NothingCons:
The 2 hour wait to pick up the car and having 1 person on duty killed the enjoyment of the rental.2.0 Poor
May 2021
Cons:
They ran out of cars, we had to wait over an hour to get a vehicle. And the total cost of the car was over $200 more than quoted.2.0 Poor
Apr 2021
Pros:
Scheduled a 10:00pm pick up. Arrived before 10. The Dollar counter at SFO was closed, and Dollar left us literally stranded at the airport. Luckily the Avis desk was open, but of course they only had SUV’s available.. so my $130 rental turned into a $200 rental and about an about of lost time at the airport. The receptionist at the Avis desk admitted that they (Avis) and most other employees at the rental car desks will commonly leave early well before the stated hours of operation, stranding people at the airport. I politely told her what I thought of her and took my overpriced “SUV” which turned out to be a Ford Escape.. hardly an SUV.Cons:
Everything.2.0 Poor
Apr 2021
Pros:
I was confirm a luxury spot car on reservation. Agent just gave me a premium car instead. When I confront him with my booking email and he said it is their computer error , they never had this category. He said they only have it as prestige group. He could only offer premium to me. When he offer the insurance o me, I said I already purchased the insurance along with my booking. He is not pleasant and said it is the online thing again.Cons:
Agent should deliver what it was confirm on booking. They should not down grade customer request.10.0 Wonderful
Apr 2021
Pros:
Dollars car rental is goodCons:
CarRentals.com with extremely poor and customer unfriendly service.10.0 Wonderful
Dec 2021
Pros:
Great attendant at check out. Offered a great upgrade option for my mystery pick up.Cons:
I was not aware that there would be a $200 deposit upon pick up.One location in Millbrae
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8.0 Very good
Mar 2021
Cons:
The shuttle was cumbersome.10.0 Wonderful
Mar 2021
Pros:
The Staff was Very Professional Patient and just overall cool. They Gave me Great Prices when I had to extend my Rental.Cons:
The Deposit should be Only $200 for any Car or Truck as Long As your Card is on File.8.0 Very good
Feb 2021
Cons:
The only downside was waiting 30 minutes for the shuttle to take you off site to office. It added additional time on trip, but overall they were very efficient and friendly.2.0 Poor
Jan 2021
Cons:
Stayed open for regular business hours. Closing at 4 is ridiculous.10.0 Wonderful
Jan 2021
Pros:
Staff very friendly and helpful!Cons:
Everything went well to customers satisfaction.4.0 Mediocre
Dec 2021
Pros:
Friendly staff.Cons:
I returned the car 2 days early and did not get a partial refund! Also the customer service center representative was awful and not at all friendly.One location in Millbrae
One location in Millbrae
One location in Millbrae
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10.0 Wonderful
Dec 2020
Pros:
Everything was about the experience was outstanding. Person who took care of me was very professional and very helpful. She did an outstanding job from getting the vehicle to returning the vehicle.Cons:
Nothing could have been better. It was so easy to rent a car from Enterprise.8.0 Very good
Dec 2020
Cons:
Less pressure from sales7.2 Good
May 2020
Pros:
Pick up was good. Drop off instructions after hours were not clear.Cons:
Drop off instructions.10.0 Wonderful
Jul 2019
Cons:
All good! Nothing better.8.0 Very good
Mar 2019
Pros:
Night drop arrangement.Cons:
All aspects good.9.6 Wonderful
Oct 2018
Pros:
Lots of seats 15Cons:
No luggage room2 locations in Millbrae
One location in Millbrae
One location in Millbrae
One location in Millbrae