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When I got there the room wasn't ready, the manager wasn't there and the receptionist had no idea what to do. After thirty minutes of waiting they give as a different room.
Location restaurant food was horrible hallway smelled of weed staff wasn't helpful room was freezing, window was opened when I arrived, heater barely worked. It ran all night.
Breakfast not included
no should not be a 3 and a half star....old furnishings and mold smell......
The staff at the check in desk were not the friendliest
this hotel should be rated 2.5 to 3 star maybe
There was nothing good it is a basic room with no thought involved in the establishments part as too guests experience. Tub was not clean carpet was not vaccines under bed. No help setting up crib got in at 7 pm maybe too late for staff too help? I liked the price
Overall is good. None
Bugs were found in the hotel room. Hotel management refused to give any compensation. Very disappointing.
Check out clerk was very friendly and upbeat. Check in clerk was not the most friendly.
This guest did not leave comments about this hotel.
Friendly staff! The bathtub was slippery, no rubber bathmat.
Friendly staff alittle bit of everything for everyone... Pool gym and bar/resturant The pool was really small
There is construction going on. Early morning the banging and construction noises started, dust everywhere. I thought I would get sick from the dust and smells. The sheets were not washed and ironed. While having breakfast they were vacuuming the breakfast area. They should not have guests if all floors are in construction
Service at the restaurant was somewhat slow ..close to 2 hours to complete. But the food was great!
Very clean & super efficient check in & out. No hassle Nothing!
Very easy from airport, friendly and helpful folks!
Very little. It was satisfactory. I felt it was very overpriced, especially the bar drinks.
Very convenient to airport, facilities, clean, friendly. Restaurant
Location is great. I prepaid the room while I book the room online. When I checked out, the staff still charged me the room in full. I showed him my booking confirmation and he said he needed to check and if it's prepaid, it would be refund to my credit card but in 7 days!!!!!!!!! Unbelievable. I am in rush of catching a flight, so I just left. During the conversation, the staff (a black male) was as cold as a statue, I hardly image a service staff works a Hilton is as rude as he is. He didn't even show any apology for the inconvenience. I would never come back again. The worst management I ever see in Hilton.
clean and polite of staff.
It's an airport hotel so does what it's expected to Room was a bit small for the Hilton. No frills experience in any way. Made us anxious to get a few hours sleep and get going.
Not enough light in the room. Could not see the thermostat to lower the temperature
The room rate is valuable for the service and comfortable facilities.
The staff found a jacket that my son left behind, and kept it for us while we were on vacation. It was waiting for us when we returned to pick up our car! I also really loved the shuttle drivers. The location of the store. I only stumbled upon it because I had a vehicle to park.
they had a nice place for pets to run around in the back. It is fenced in and is needed in this area as there are many freeways location is out of the way i would rcommend it for people with lay over or that are in toronto with a car. Using a cab is quite expensive to get anything and there is no fridge or mini bar nor microwave as indicated rather there is one community one that all gusts can share a little misleading from there web site.........very anoying. Also the menue was sparce with a few dishes not somewhere one would want to eat everyday also it is quite expensive but comperable to other hotels. There is a tim hortons with in walking distance but thats about it. The fitness center is being renovated and is dated up till this point.
Airport hotel. Excellent value for money, best "free" (ie included in the price) breakfast in our 5 week stay in Canada. Tea and coffee available all day and night in lounge as well as room. Very helpful staff. Used shuttle throughout stay to go back to airport to get into the city on their express route. Really good air-conditioning. This hotel did not have a restaurant but used the one in an adjacent hotel so that wasn't a problem.
we had a great sleep,a nice breakfast and a very courteous driver to the airport.
The reservation was correct, the parking was free and very close, easy to find and get to, the breakfast made our day much easier.
free shuttle buffet breakfast closeness to airports computer room (no extra charge for use) just the fact that there is no place to eat lunch/dinner there should be more than frozen dinners available (for lunch and/or dinner)
A very nice comfortable hotel There was no room service available to order food or drinks. I was disappointed to find this out after I checked in.
Staff wad helpful. Room was what i needed and it was clean. Morning breakfast was great. No complains
I love the clean design elements and the green focus. My little Coffee maker did not hear the water
We appreciated the modern design, cleanliness, friendly staff and most of all the convenience to commuter trains, airport terminals, and another hotel for dinner. Helped make a trip from Kingston to Mexico stress free. Would have preferred a small restaurant or coffee shop in hotel for a light meal but realize this may not be practical.
Fitness room Room layout Awesome common areas Functional earing facility Ease of access to airport
Very modern. Great location for catching early flights.
Clean, modern, design, comfortable bed, friendly staff, and primarily for us, easy access to and from communities outside Toronto, and to airport terminals en route to vacation. It's the little things that make the difference: hotel could upgrade quality of kleenex tissues.
This hotel was very reasonably priced for being in a large metro area. Nearly everything looked brand new. Our main reason to stay at the hotel was an early flight we had the next morning. The hotel is literally 50 paces from the tram that takes you to terminal 1 or 3 for Tornoto Intl. Airport, so its exceptionally convenient. Not really a hotel to be at to go explore the city. Definitely for the jet setter either arriving late with no desire to head into town late at night to their hotel, or ready to leave. I liked how modern all the amenities looked. I felt like I was staying at a expensive resort though the way the bathroom, and fixtures everywhere were so different from the "normal" hotel. Very friendly staff, and otherwise a very great experience. Would hope to stay in one again, but next time hopefully city center, or near the action.
Excellent all around!
Nothing Oh the fact when kayak redirected me to booking.com it changed the date to 8/3 from 8/2 so I had no room. That sucked!!!!!!!
That there was a restaurant available for an evening meal unlike in the States where there are few if any restaurants in Fairfield properties. Because I booked through a search engine I wasn't able to get my Marriott points.
Perfect stay, all was great and the personnel has been very nice with us
The proximity to the airport
The hotel was really good, within close proximity of the airport. Just as advertised. The in room facilties were meagre. I had to ask for tea/coffee making stuff!!!
The rooms were nice for the money and were updated. The continental breakfast was lacking. Just some toast cearl and milk. They didn't even have cream cheese.
Frendly, clean, location great for getting in and out without being held up with traffic Not at all, great inn for staying
Continental breakfast was horrible ...
It was very nice and super clean. Great staff too Nothing
Check in staff was great. Too noisy. The cars and trucks going by made it impossible to sleep.
The hotel is extremely close to the airport with a free shuttle both ways. Shuttles to the airport ran every half hour, including very early in the morning. The hotel was very clean and modern with a spacious room. It was a great deal for the price, especially if you need to stay close to the airport. The rooms were also very clean.
On arrival I/We were highly impressed with the hotel - Location wise, comfortwise and the warm welcome by the staff.Our stay was enjoyable but short but there will always be a next time. In the U.S. I prefer staying at Comfort inn. Not Applicable
excellent location which is near airport and easy to find out! room is clean and comfort.
Staff are friendly and helpful, always keep my room clean everyday
This was far better than the comfort inn niagara falls, the facilities included a bar with meals and a proper eating area. Only point, after checking in, wasn't told how to get to room, but not really a hassle
location/shuttle to airport/price
Nothing to be liked about, it is not a good place to spend overnight. Corridor & rooms are bad Odour. Shuttle driver was not polite at the airport pickup. No elevator to carry the luggage upstairs as a result we went through a surprise and hustle to transfer 1st floor. Check in at the midnight, we are exhausted because travelling with lot of luggage, no one is there is to help to carry the bag. So we did our-self, in this hustle and surprise, forgot to remember that we have placed one of our Apple gadget in the lobby table, forgot about it, remember next morning, rush to the lobby, it wasn't there. When asked to the front desk personnel there response was not great & not willing to check the camera in the lobby, simple answer it is public lobby shared between comfort inn & restaurant, socked by the response. As a result lodge a police compliant, waiting to find the gadget. It had lot of hospitalized photo's which was not backed in cloud, we need for this. Corridor & room bad odour, The flush for the toilet was in a tight place difficult to reach. No responsibility with front desk personnel. Don't recommend for a stay, even chosen be careful with all the items as there is no camera covering coffee table in the lobby.
The pleasant helpful staff, the free full breakfast, the easy parking, choice of pillows , wifi and cleanliness. The warn out stair case near the front desk created a poor impression upon arrival.
So close to airport . Also shuttle is amazing
the TV channels that they have set up is the worst that i ever had in a hotel stay.
staff was helpful could use a remodel
I had a bad experience with the clerk at the front desk. She seemed totally incompetant.
We were 2 families with 5 children between us. Our husbands were leaving on a missions trip so we stayed here based on reviews, price and location. It was a very good decision. Hotel staff were very helpful and kind. And very accommodating and even went out of their way to help us when one of our husbands realized he accidentally took our car keys with him to the airport. The staff arranged for me to take the airport shuttle to the airport so I could go to the designated location to retrieve my keys, and the kind driver took the opportunity to get gas while I was fetching the keys so that he could perfectly time it to swing back around to pick me up again to return me to the hotel to my waiting family. Rooms were clean & comfortable. The pool was a huge hit with the kids. The waiter at breakfast was super. Our waiter at breakfast was fantastic and the only complaint I have is the terrible state the women's restroom (accessible from the restaurant only) was in. Some clearly thoughtless disgusting guests had trashed it.. Toilets unflushed, wet seats, just gross. But the fact that no one had checked to clean it bothered me. The other strange thing was the fact that one of the faucets for the 2 sinks in this little restroom was positioned so far back on the counter that the water poured out directly onto the counter rather than into the sink... Very strange that it was installed so very poorly. It actually made me wonder if the restaurant portion was run separately from the rest of the hotel because it didn't seem to match the care ' attention that was given the rest of the hotel. It really was a good choice overall.
When we got into our room and immediately found out someone had been smoking in it, the desk staff immediately without question changed us to a clean room. It was also quiet and comforatable. Located farther from arrivals than i thought, but not bad.
no as although the hotel is good but its just fair not the best.
We chose the hotel strictly because it was close to the airport, and had a free shuttle, plus it had smoking rooms. The price was excellent, and it far exceeded our expectations. It was clean, comfortable, and friendly. Unfortunately we were unable to take advantage of their free breakfast, as we had to leave early the next morning. Nothing we didn't like.
Proximity to Airport,on site restaurant, 24 hour convienience store across the road Being billed in US dollars for a Canadian hotel room, booked by a Canadian resident, from Canada. Nowhere in my documentation was it noted thet the price was in USD. I could have booked direct for less in Canadian money
The closeness to the airport. The promptness of the shuttle bus to and from the airport and their helpfulness and the size of the room. The staff were very serious and need to smile a little more.
The room was clean, good bed, fine linens and nicely designed. It had a recent update appearance. Were only there for the nite catching a flight. What I did not like was that the hotel had a power surcharge on the bill.Soon there will be extra charges for linens and towels and air conditioning!
Absolutely shocked at how bad the service was at this place. Hotel shuttle is unreliable and overbooked; we waited an hour for it. Staff were indifferent and totally unhelpful. The "manager" did not have the "key" to redeem our room vouchers. All in all, a very unprofessional operation. Rooms were clean and the location is good, but the bad staff make this place completely avoidable.
Nice location to shopping and airport. Close to restaurants. Clean and comfy beds. Tub wouldn't drain; instead of moving me they brought me a plunger.
We had an early flight - so happy we used the shuttle service.
The staff were very helpful and our accommodation was very comfortable.
Location and weeklong Parking was great, rooms were comfortable and clean, no issues while parked there for a weekend. Best value for overnight before a flight Was put on hold for exactly 16 mins while trying to get shuttle to pick us up then waited 35 mins for shuttle bus to show up
That I will never have to stay there again Absolutely filthy nowhere near the airport
Accommodations and Decor t's location and the lack of transportation/shuttle on-site. Distance from the airport and central Toronto--I was told a shuttle would've had to have been arranged prior to arrival.
Not expecting what we got for the price we paid. Richly appointed. Very luxurious feel. Received a call from the front desk to ensure everything was to my satisfaction. Loved everything. Would recommend to everyone.
Clean quiet Too much clutter in room
The staff are great and helpful, especially George and Dana. The hotel is modern and clean. Just the statues inside the rooms.
Bartender Bed was broken
The hotel was beautiful.
The staff were very freindly and helpfull.
Too many unruly guests at the same time. neighbour was up until 3:00 am drunk...
Friendly staff. Beautiful property. Nicely furnished. Limited parking. Had to park across the street in Industrial Park. Hot tub closed due to health violation. Sleep number bed not working properly.
The decor of the hotel was beautiful... Shower was like no other hotel I've been to in Ontario. Rooms were designed well. Nothing to complain about...
Great room and design. Beautiful Hotel .Excellent value.
Nice staff the room was too warm and temperature control did not work
Downtown location - friendly concierge. No air conditioning all weekend and no rate reduction offered for substand facility. Room not clean. Will not book this Sheraton again.
Was a very disappointing stay. Noisy. Did not provide or charged too much for additional services.
Fair price for services, very nice restaurant , helpfull people, central location for shopping in Hamilton The "business center" is really small, efficient but small!
Close to where I was going. Copps Collesium Under construction, started at 8:00 am right next door:(
Infinitely better than our previous stay at crown plaza. Staff at desk was helpful and nice. Room was quiet as requested. Comfortable. Will be returning upon next visit to Hamilton. Only (minor) complaint is there was a leftover towel on the shower curtain rod from previous occupant.
Very old hotel, facilities are very bad, design is very bad, quality of room is very bad. Drawers are broken. Clothes press requires 1 day. Toilet is bad. It dose not meet the criteria of sheraton. I would rather go to another hotel or remove sheraton name from the hotel. Very old hotel, facilities are very bad, services are so bad, design is very bad and old, quality of room is very bad. Drawers are broken. Clothes press requires 1 day. Toilet is bad. It dose not meet the criteria of sheraton. I would rather go to another hotel or remove sheraton name from the hotel.
We called for extra pillows at 4 a.m. and recieved them promptly. We were very impressed by the service.
The location was good - close to where I needed to be for a work trip and across from good shopping. The room was dated and not very clean. The carpet had a big wrinkled stretch - the effects of age and (maybe) humidity. The bathroom smelled musty and wasn't very clean around the grouting. The furniture was dated fake oak, the TV only worked intermittently and the hot water not very hot. Wouldn't stay there again.
Location. Restaurant/bar Needs updated.
Not good value for the money.
The hotel is located very close (walking distance) from the largest mall in Canada "Square One" & also very close to the airport (30 min). The rooms used to smell may be due to lack of ventilation. No Breakfast included so costed additional CA$.
Loved the decor and staff.The restaurant was great. The location of the entrance.
The bed was very comfortable. I didnt like the fact that the hotel charged me 100 CAD more on my confirmed booking because my credit card didnt work and booking.com contacted me on the day i was travelling so i couldnt reply back but i still showed up on time. Novotel is one of my most prefered hotels but the mississauga one didnt offer the usual services and guest handling i usually get. I didnt like the plugs they didnt work.
I liked the fact that the hotel is located at the centre of Mississauga. I also liked the friendliness of staff. The hotel will charge 12$ per night for parkeing and that the breakfast is not included in the rate. I've been in the hotel some 5 months ago and the hotel didn't change the breakfast menu at all. The toilet is not being cleaned properly.
I didn't like that the two-part door to the bathroom didn't completely close nor that it was primarily made of frosted glass.
It was very nice, hotels were great along with the washrooms and the pool area Staff (front desk) were very rude. Made us feel they didn't want us to stay there. After checking in at 5, the second room was apparently "declined" until we received a call at 11 saying it went through. Customer service needs some work.
I liked the beed, it is very comfortable and the heater is very good. I did not like the shower as there is no controller for the amount of water
Raman Virk., the manager, was professional, affable and problem solving. give her a 4 + . I had to live prematurely due to wife sickness. On the phone when I talk to the front desk informing of my early departure, categorically was told to refund will apply. Went down talk to Raman and she told me a different story and help recuperating my 2 days of over pay Celso Ravelo
service was good, staff are co operative, and location is close to every thing. not really. but prices are little high ;-)
surrounding area cleanliness - the linens were not fresh
Breakfast was included & very good variety, etc. for a continental breakfast. Nothing in close walking distance.
The quietness of the area and easy access to shopping areas. The room need to be updated and refurbished little out dated.
Great staff and value for money with the room, and you got breakie/tea and a shuttle to the airport. It was a very clean place and the staff were always keen to help. We enjoyed our stay alot! we really liked how environmentally aware the hotel was- the towel service advice,recycling in the room and reminders to turn lights off. Our only point which we didnt understand was why the hotel was using paper plates and cutlery for breakfast? Not a big problem, but didnt seem in keeping with the environmental policies?
Easy to get to. Very good value breakfast Bar facilities would have been good after a long day travelling. Same for a swimming pool or jacuzzi
It was quiet, clean, comfortable, spacious room, good location for my needs. Breakfast room could be little bit bigger.
The front staff was very nice at check in. The carpet in the room beside the fridge was soaked and smelly. The windows don't open. I needed to get a cab and called the front desk for assistance as I needed to get to a meeting and am from out of town and was told to come to the lobby and pick up the cab phone.
okay simple roon
A good stop over for getting to Toronto Airport early the next morning -this was the reason why I choose this hotel and the free transfer made it easy. It was also good to sleep in a very comfortable bed again! I had looked forward to sitting in the courtyard garden but the noise of all the air conditioning units made that impossible. Also not having a restaurant was disappointing. Thankfully there were several very nearby so that we could get an evening meal.
I was very surprised at the quality/quantity of the breakfast. Normaly, Continental breakfast consist on juice, coffee/tea and bagels. There was nothing that I dai not like about the hotel, except that I was not sure if the in room coffee/tea were complementary. There was no signage indicating that it was, so I treated it as no- complementary and did not use any.
Good location,very nice staff.
Hotel was clean, comfortable, front desk excellent Shuttle service from airport was AWFUL. Consider taking a taxi. It took us nearly an hour to go less than 2km. Was told the shuttle runs every 15 minutes, it took 40 to get picked up at airport. Then, we visited other terminal where 10+ people with 15+ bags joined us, then the Hilton (shuttle serves 3 hotels) and waited for another 10 minutes while the shuttle drivers hashed out some problem there.
I already rresponded to another questionnaire, so I won't repeat my self, why did I get two?
The room was nicely appointed and the bed was very comfortable. The bed was a sleep number bed.
Eli was the only staff member who ensured that we were provided with acurate information and resolved our concerns. If it was not for Eli we will never consider using this hotel again. Staff did not provide acurate information, staff did not seem compitent other than ELi and the airport schuttle driver (older gentleman) did not offer to help my wife to assist her with her lauggage upon arrival at the airport.
Very pleasant experience.Excellent beds
As a frequent guest at a variety of hotel chains I have to say that the Hilton Garden Inn Toronto Airport was possibly the best value experience we have ever had. New, clean, spacious, comfortable, friendly and free full breakfast...how can you go wrong.
I liked that there was a separate sitting area in the bedroom. The room service menu was also very good. Large selection. We ordered room service and I found the guy to be rude and we didn't get everything we ordered.
Courteous, always smiling, warm and friendly staff, ready to help. They suggested a good solution for my business visit to nearby cities, hence I extended my stay at the hotel by another 2 days.
The rooms were large and clean. The cleaning staff was friendly. The hotel was close to Toronto's airport but away from the congestion of the city A bit more security would be nice. A uniformed presents would have been appreceated
the convenience of the 24 hour airport shuttle. As well, I am a smoker and my husband is not, so I can smoke in the livingroom and not bother him while he is in the bedroom It was so-o-o-o-o hot, that we could not go to sleep for several hours
room was great- loved the pool and whirlpool restuarant was awful
This hotel was close to my conference. It was clean and the staff at the front desk was very helpful. A bit pricy.
The rooms are elegantly designed with a bold colour palette of black, chocolate, taupe, brown & cream and red. The bed is really comfortable and we had all the pillows we needed. I like the automatic start of the AC unit, and it is easy to regulate the temperature. The bathroom design with its sliding black door with opaque glass insets, single, clear glass shower enclosure is an efficient, yet We needed a full length mirror, perhaps inside the cupboard door.
Very nice staff Excluding transportation, the rooms themselves are cheap for what you get. Aside from I'm assuming spiders, seems clean? I woke up with 3-4 spider bites which are super huge and uncomfortable. No airport shuttle like kayak said so.. No complimentary breakfast
Location!! old...not very clean!!!
The buffet breakfast was wonderful and the service was excellent in all areas of the hotel. The room design was modern, sleek and well maintained. The lobby restaurant and bar closed too soon, putting up shop at 9:00pm.
it was located next to where my meeting was the next day the carpet was dirty and there was black hair within the sheets of 1 bed
Location was good. Staff was very friendly and helpful. Bed was terrible. Mattress had a huge dip in the middle. No drawers to put clothes.
All was ok except check in-no reservation on file
the stay was good...no complaints...wish they had a free continental breakfast available
Please write at least 15 words
I like the nice, clean place. Friendly staff. Noise!! Noise...if ur room is backed to HWY 401, expect the buzzing sound of cars passing. This is an awesome hotel if u accept the noise. The tub and toilet is tiny:-) else enjoy.
I will never use third party booking again since there were major issue s with our reservation and we ended up having to pay full price anyway.
The hotel has a beauitful modern desin to it and the stagg is very friendly The bathroom in the room
Big clean room. Clean carpet. Wide window. Free way accessible. good A/C system. Nice staff, smiling and kind receptionist at 2am. The room keys are difficult to operate. It takes multiple tries to open. bottle of water for 2.20$ on a tray in the room., Either don't put the bottle of water, or make it free.