Recent Reviews
- All reviews
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- Neutral
- Negative
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6.5
Pros: Location,staff,quiet
Cons: Room starting to look worn. Bedside lamp needed new bulb. In room coffee maker full of scale deposits and would not heat properly. Maids cart parked in our hallway overnight in front of open service room door. Many carpet stains.
review from
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10.0
Pros: We went there for a bachelorette party - The front desk was able to get us in for early check in so we could decorate the room, and the customer service was OUTSTANDING. Hotel is beautiful - Will definitely book again
review from
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6.2
Nice
Pros: Nice rooms with modern fixtures. My favorite was the lighting in the bathroom
Cons: Parking was TERRIBLE. I was not notified of parking arrangements for guests during check-in
review from
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7.1
Great hip spot, clean, modern/chic, lacks services
Pros: Design, very comfy bed, wonderful bathroom, great room service
Cons: No in-room movies (contrary to advertisement), Internet was down whole first night (also contrary to advertising), maids come into the room early despite the "do not disturb" sign...multiple times both days we stayed, front desk help was apathetic and snarky.
review from
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10.0
Pros: Staff was friendly and helpful. We had breakfast at the restaurant and it was excellent!
review from
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7.0
Pros: The staff were helpful in upgrading our accommodations after we expressed disappointment with the room we booked. (See below)
Cons: The hotel is misleading in what it advertises as a "junior suite" for which they charge $50 extra per night. It is not a suite. It is just a large room. And it's not even good extra space. Just an oversized entry way and an extra strip of space between the bed and TV. Also, when i booked, there was no mention that the room didn't have a window to the outdoors; just an atrium view. Definitely not worth paying for. But the staff was kind enough to get us a better room. Apparently they've heard this complaint before. My biggest complaint is with Kayak/Orbitz customer service. The first person I called was helpful, but got disconnected. The second argued with me and then refused to escalate me to his manager. Instead he tried to transfer me to the hotel, but nobody answered. I called back again and asked for a manager at Orbitz, but nobody answered there either. I wanted to reward Kayak with the booking since I used their service to find the hotel, but I will never book via Kayak again after that atrocious customer service.
review from
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10.0
Pros: Modern. Great hip design
Cons: Was all good
review from
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9.6
Pros: A modern contemporary room. Comfortable, stylish and right downtown. We walked to events and resturaunts during our stay.
review from
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10.0
Pros: We went there for a bachelorette party - The front desk was able to get us in for early check in so we could decorate the room, and the customer service was OUTSTANDING. Hotel is beautiful - Will definitely book again
review from
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10.0
Pros: Staff was friendly and helpful. We had breakfast at the restaurant and it was excellent!
review from
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10.0
Pros: Modern. Great hip design
Cons: Was all good
review from
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9.6
Pros: A modern contemporary room. Comfortable, stylish and right downtown. We walked to events and resturaunts during our stay.
review from
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7.1
Great hip spot, clean, modern/chic, lacks services
Pros: Design, very comfy bed, wonderful bathroom, great room service
Cons: No in-room movies (contrary to advertisement), Internet was down whole first night (also contrary to advertising), maids come into the room early despite the "do not disturb" sign...multiple times both days we stayed, front desk help was apathetic and snarky.
review from
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7.0
Pros: The staff were helpful in upgrading our accommodations after we expressed disappointment with the room we booked. (See below)
Cons: The hotel is misleading in what it advertises as a "junior suite" for which they charge $50 extra per night. It is not a suite. It is just a large room. And it's not even good extra space. Just an oversized entry way and an extra strip of space between the bed and TV. Also, when i booked, there was no mention that the room didn't have a window to the outdoors; just an atrium view. Definitely not worth paying for. But the staff was kind enough to get us a better room. Apparently they've heard this complaint before. My biggest complaint is with Kayak/Orbitz customer service. The first person I called was helpful, but got disconnected. The second argued with me and then refused to escalate me to his manager. Instead he tried to transfer me to the hotel, but nobody answered. I called back again and asked for a manager at Orbitz, but nobody answered there either. I wanted to reward Kayak with the booking since I used their service to find the hotel, but I will never book via Kayak again after that atrocious customer service.
review from
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6.5
Pros: Location,staff,quiet
Cons: Room starting to look worn. Bedside lamp needed new bulb. In room coffee maker full of scale deposits and would not heat properly. Maids cart parked in our hallway overnight in front of open service room door. Many carpet stains.
review from
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6.2
Nice
Pros: Nice rooms with modern fixtures. My favorite was the lighting in the bathroom
Cons: Parking was TERRIBLE. I was not notified of parking arrangements for guests during check-in
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