Guest reviews
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Couples
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Solo
Overall Rating
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9.1 "Food is to die for."9.3 "93%
loved the menu selection ." 8.6 "86%loved the dining experience ." -
9.1 "Terrific location."9.4 "94%
liked the proximity to shopping ." 10.0 "100%enjoyed the restaurants & bars nearby ." 10.0 "100%liked the proximity to sightseeing ." 10.0 "Near to public transport , according to 100%." 10.0 "City centre within easy reach , said 100%." -
8.8 "Great service."8.9 "89% found the
staff to be very friendly ." 9.3 "93% thought theservice was very professional ." 10.0 "100% said theconcierge service was amazing ." 8.1 "81% werehappy with the room service ." 9.3 "Hotel security was great , thought 93%." 8.3 "83% said therecreation staff was great ." -
8.4 "Vibe was good."9.3 "93% thought, the
hotel was modern ." 9.5 "95% said it was astylish hotel ." 9.7 "97%enjoyed the friendly atmosphere ." -
8.4 "Breakfast is good."8.8 "88% were
happy with the price of the breakfast ." -
5.7 "Internet is average."
Overall Rating
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9.4 "Food is to die for."
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9.0 "Terrific location."9.5 "95%
liked the proximity to shopping ." -
8.7 "Breakfast is good."
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8.4 "Great service."8.5 "85% found the
staff to be very friendly ." 7.3 "73% said thereception staff was great ." 9.3 "93% thought theservice was very professional ." -
7.4 "Good cleanliness."8.0 "80% thought
it was clean ." -
6.8 "Rooms are ok."6.9 "Only 69% said
rooms were clean enough ." 6.7 "Beds were acceptable for 67%." 6.8 "68% said theview was so-so ." 5.1 "Only 51% thought theshower was ok ."
Overall Rating
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9.1 "Food is to die for."
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8.9 "Great service."9.1 "91% found the
staff to be very friendly ." 7.7 "77% said thereception staff was great ." -
8.5 "Location is great."9.1 "91%
liked the proximity to shopping ." -
6.8 "Average cleanliness."6.6 "Only 66% said
rooms were clean enough ." -
6.2 "Rooms are ok."6.6 "Only 66% said
rooms were clean enough ." 5.7 "Beds were acceptable for 57%." -
5.9 "Average comfort."5.7 "
Beds were acceptable for 57%." -
5.8 "Average value."
Overall Rating
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9.2 "Terrific location."
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9.1 "Food is to die for."
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8.9 "Very nice wellness & sports facilities."
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8.6 "Great service."8.6 "86% found the
staff to be very friendly ." -
8.5 "Vibe was good."
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5.8 "Internet is average."
Overall Rating
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9.1 "Terrific location."
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8.5 "Great service."8.8 "88% found the
staff to be very friendly ." -
7.5 "Nice rooms."7.1 "71% said the
beds were comfortable ." 8.3 "83% thoughtrooms were spacious ." -
7.2 "High comfort."7.1 "71% said the
beds were comfortable ." 8.3 "83% thoughtrooms were spacious ." -
7.1 "Good amenities."7.0 "70% thought the
building was wonderful ." -
6.3 "Average value."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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6.5review from
Location,staff,quiet Room starting to look worn. Bedside lamp needed new bulb. In room coffee maker full of scale deposits and would not heat properly. Maids cart parked in our hallway overnight in front of open service room door. Many carpet stains.
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10.0review from
We went there for a bachelorette party - The front desk was able to get us in for early check in so we could decorate the room, and the customer service was OUTSTANDING. Hotel is beautiful - Will definitely book again
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6.2review from
Nice rooms with modern fixtures. My favorite was the lighting in the bathroom Parking was TERRIBLE. I was not notified of parking arrangements for guests during check-in
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7.1review from
Design, very comfy bed, wonderful bathroom, great room service No in-room movies (contrary to advertisement), Internet was down whole first night (also contrary to advertising), maids come into the room early despite the "do not disturb" sign...multiple times both days we stayed, front desk help was apathetic and snarky.
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10.0review from
Staff was friendly and helpful. We had breakfast at the restaurant and it was excellent!
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7.0review from
The staff were helpful in upgrading our accommodations after we expressed disappointment with the room we booked. (See below) The hotel is misleading in what it advertises as a "junior suite" for which they charge $50 extra per night. It is not a suite. It is just a large room. And it's not even good extra space. Just an oversized entry way and an extra strip of space between the bed and TV. Also, when i booked, there was no mention that the room didn't have a window to the outdoors; just an atrium view. Definitely not worth paying for. But the staff was kind enough to get us a better room. Apparently they've heard this complaint before. My biggest complaint is with Kayak/Orbitz customer service. The first person I called was helpful, but got disconnected. The second argued with me and then refused to escalate me to his manager. Instead he tried to transfer me to the hotel, but nobody answered. I called back again and asked for a manager at Orbitz, but nobody answered there either. I wanted to reward Kayak with the booking since I used their service to find the hotel, but I will never book via Kayak again after that atrocious customer service.
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10.0review from
Modern. Great hip design Was all good
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9.6review from
A modern contemporary room. Comfortable, stylish and right downtown. We walked to events and resturaunts during our stay.
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6.7review from
The room was clean, modern and pleasant. The amenities current and thoughtful. There seemed to be a lot of noise that traveled into our room from the hall (loud laughter from a group roaming the halls at 3AM) and I could hear the unanswered alarm going off for an hour in the neighboring room. We were in room # 717.
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8.0review from
The new rooms were beautiful and big! Very European. I Liked the new design and layout. Bathroom was fun to try since it would be impractical in one's own house! Decor and colors were soothing! The chair in the new room was not very cozy and comfortable. Something softer would be great. Also, the towels are a long way in a cold room from the shower. It would be great if there could be one of those towel warming racks on a nearby wall. Maybe at the other end of the tub - it would be closer!
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8.0review from
I liked it that even though I booked the reservation online and they had no record of my reservation when I checked in, they found a room for us and upgraded us for a minimal charge. They were very accommodating and apologetic.
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10.0review from
We went there for a bachelorette party - The front desk was able to get us in for early check in so we could decorate the room, and the customer service was OUTSTANDING. Hotel is beautiful - Will definitely book again
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10.0review from
Staff was friendly and helpful. We had breakfast at the restaurant and it was excellent!
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10.0review from
Modern. Great hip design Was all good
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9.6review from
A modern contemporary room. Comfortable, stylish and right downtown. We walked to events and resturaunts during our stay.
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8.0review from
The new rooms were beautiful and big! Very European. I Liked the new design and layout. Bathroom was fun to try since it would be impractical in one's own house! Decor and colors were soothing! The chair in the new room was not very cozy and comfortable. Something softer would be great. Also, the towels are a long way in a cold room from the shower. It would be great if there could be one of those towel warming racks on a nearby wall. Maybe at the other end of the tub - it would be closer!
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8.0review from
I liked it that even though I booked the reservation online and they had no record of my reservation when I checked in, they found a room for us and upgraded us for a minimal charge. They were very accommodating and apologetic.
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7.1review from
Design, very comfy bed, wonderful bathroom, great room service No in-room movies (contrary to advertisement), Internet was down whole first night (also contrary to advertising), maids come into the room early despite the "do not disturb" sign...multiple times both days we stayed, front desk help was apathetic and snarky.
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7.0review from
The staff were helpful in upgrading our accommodations after we expressed disappointment with the room we booked. (See below) The hotel is misleading in what it advertises as a "junior suite" for which they charge $50 extra per night. It is not a suite. It is just a large room. And it's not even good extra space. Just an oversized entry way and an extra strip of space between the bed and TV. Also, when i booked, there was no mention that the room didn't have a window to the outdoors; just an atrium view. Definitely not worth paying for. But the staff was kind enough to get us a better room. Apparently they've heard this complaint before. My biggest complaint is with Kayak/Orbitz customer service. The first person I called was helpful, but got disconnected. The second argued with me and then refused to escalate me to his manager. Instead he tried to transfer me to the hotel, but nobody answered. I called back again and asked for a manager at Orbitz, but nobody answered there either. I wanted to reward Kayak with the booking since I used their service to find the hotel, but I will never book via Kayak again after that atrocious customer service.
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6.7review from
The room was clean, modern and pleasant. The amenities current and thoughtful. There seemed to be a lot of noise that traveled into our room from the hall (loud laughter from a group roaming the halls at 3AM) and I could hear the unanswered alarm going off for an hour in the neighboring room. We were in room # 717.
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6.5review from
Location,staff,quiet Room starting to look worn. Bedside lamp needed new bulb. In room coffee maker full of scale deposits and would not heat properly. Maids cart parked in our hallway overnight in front of open service room door. Many carpet stains.
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6.2review from
Nice rooms with modern fixtures. My favorite was the lighting in the bathroom Parking was TERRIBLE. I was not notified of parking arrangements for guests during check-in
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