very inconsistent people they dont know how to please the customer most likely customer service very poor in communication in terms of customer problem
2 stars
Holiday Inn Express & Suites Mobile West - I-10
Photos of Holiday Inn Express & Suites Mobile West - I-10
Overview
Welcome to the Holiday Inn Express in Mobile, AL. We are conveniently located 12 miles from the vibrant downtown area, 9 miles from Mobile International Airport, 14 Miles from the USS Alabama, and 12 miles from the Mobile Cruise Terminal. Whether you're here for business or leisure, our central location puts you in the heart of all the action. We’re close proximity to the University of South Alabama, the Mobile Convention Center, Bellingrath Gardens and Home, and our beautiful downtown area. Our hotel is a perfect choice for visitors looking to explore the city's top attractions. With easy access to restaurants, shopping, and entertainment options, you'll never run out of things to do during your stay. At the Holiday Inn Express in Mobile, guests can enjoy a range of amenities and features including a complimentary shuttle service, a well-equipped fitness center, a free hot complimentary breakfast buffet, and fast High-speed Wi-Fi. We strive to make your stay comfortable and convenient, so you can focus on enjoying everything Mobile has to offer. We look forward to welcoming you to our newly renovated hotel.
Amenities at Holiday Inn Express & Suites Mobile West - I-10
- Outdoor pool
- Fitness center
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
- Business center
- Wi-Fi available in all areas
- Flat-screen TV
- TV
Accessibility and suitability
- Entire unit wheelchair accessible
- Increased accessibility
- Roll-in shower
- Elevator
- Shower chair
- Accessible by elevator
- Allergy-free room
- No smoking
- Toilet with grab rails
- Upper floors accessible by elevator
- Upper floors accessible by stairs
- Designated smoking area
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Trash cans
- Conditioner
Services and conveniences
- Conference rooms
- Business center
- Wake-up service
- Safety deposit box
- Meeting/Banquet facilities
- Mini-market on site
- Key card access
- Express check-out
- 24hr front desk
Bathroom
- Shower
- Bathtub
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
- Walk-in shower
Dining
- Microwave
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Vending machine (drinks)
- Vending machine (snacks)
General
- Seating area
- Sofa
- Telephone
- Carpeted
- Storage available
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Bedroom
- Alarm clock
- Sofa bed
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Family friendly
- Cribs available
- Complimentary breakfast
Pool
- Saltwater pool
- Outdoor pool
Parking and transportation
- Free parking
Fitness
- Fitness center
Reviews of Holiday Inn Express & Suites Mobile West - I-10
7.9
Good
635 verified ratings
Wonderful
343
Very good
92
Good
42
Okay
34
Fair
33
Mediocre
19
Poor
72
Summary of reviews
Guests say
Guests generally appreciated the hotel's location and the breakfast options available, noting that the staff was friendly and accommodating. However, many reviews highlighted significant issues with cleanliness, including musty smells, stained carpets, and unclean rooms, which detracted from their overall experience.AI-Generated from customer reviews
Reviews(3)
Q&A(5)
Tips(10)
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7.9 out of 10
274 reviews
8.3 out of 10
234 reviews
7.7 out of 10
3 reviews
5.9 out of 10
3 reviews
All reviews
Pros (+) Friendly staff at front desk, but housekeeping was incredibly poor. We pulled bedding off and requested service and upon our 6pm return, the linen was still in a pile on the floor. There were two women on the evening housekeeping shift on 7/21 who worked diligently to remedy the poor housekeeping service. The woman in charge of the breakfast area was really helpful, but our overall visit was poor....
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Pros (+) Friendly staff
Cons (-) Under renovation. Front door and lobby closed traveling with my daughter and entry to hotel was in the back, dimly lit. Did not feel secure. Nice hotel but not very clean. Noticed floors in the upper floors needed vacuumin. Face towel was not clean but hanging in display as well as hair in the corner behind the bathroom door.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the breakfast at Holiday Inn Express & Suites Mobile West - I-10?
The breakfast at Holiday Inn Express & Suites Mobile West - I-10 offers a variety of choices and everything is fresh, making it a great start to your day.
Are the beds at Holiday Inn Express & Suites Mobile West - I-10 comfortable?
Yes, the rooms feature clean and comfortable beds, ensuring a good night's sleep during your stay.
Is parking readily available at Holiday Inn Express & Suites Mobile West - I-10?
Yes, there is free parking available, providing convenience for guests with vehicles.
What is the best time to visit Holiday Inn Express & Suites Mobile West - I-10?
The high season at Holiday Inn Express & Suites Mobile West - I-10 is in July, offering a great time to experience the hotel's excellent amenities and services.
How is the cleanliness at Holiday Inn Express & Suites Mobile West - I-10?
The hotel maintains clean rooms and common areas, ensuring a pleasant and hygienic environment for all guests.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Consider Low Season Travel
If you prefer fewer crowds, consider visiting in April, which is considered the low season. This could provide a more relaxed experience.
Check for Renovations
Some guests were caught off guard by ongoing renovations in the lobby. It's advisable to check with the hotel about any ongoing renovation work before booking.
Explore Nearby Attractions
The hotel is conveniently located near various attractions such as the Hank Aaron Stadium, Mobile Museum of Art, and the Mobile Carnival Museum, offering guests plenty of options for nearby entertainment and exploration.
Accessibility Features
The hotel offers various accessibility features, including wheelchair-accessible units, roll-in showers, and increased overall accessibility, catering to guests with specific needs.
Consider Noise Levels
Some guests mentioned loud highway road noise, which could be a concern for light sleepers. It's advisable to inquire about room locations to mitigate noise-related issues.
Take Advantage of Complimentary Breakfast
Many guests appreciated the complimentary breakfast, citing a wide variety of choices and fresh options. It's recommended to take advantage of this offering during your stay.
Be Mindful of Room Conditions
While many guests found the rooms clean and comfortable, some mentioned issues such as moldy smells and outdated furnishings. It's advisable to check recent reviews for room condition updates.
Utilize the Fitness Center
Guests appreciated the on-site fitness center, providing a convenient option for maintaining workout routines during their stay.
Plan for Parking
The hotel offers free parking, which is a valuable perk. However, some guests noted issues with the parking lot. It's advisable to inquire about parking arrangements and any recent improvements.
Location
5190 Motel Court, Mobile, AL 36619
What's nearby
- Martin Lindsey House6.6 mi
- 19th Century Spring Hill Neighborhood Thematic Resource8 mi
- George Fearn House8.2 mi
- Oakleigh Historic Complex9.2 mi
- Mobile Civic Center10.1 mi
- Barton Academy10.2 mi
- Historic Roman Catholic Properties in Mobile Multiple Property Submission10.3 mi
- Cathedral of the Immaculate Conception10.3 mi
- Government Street Presbyterian Church10.3 mi
- National African American Archives and Museum10.3 mi
- Saenger Theatre10.4 mi
- Fort Conde Museum10.5 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Holiday Inn Express & Suites Mobile West - I-10
Low season | October |
|---|---|
High season | April |
Average price (weeknight) | $122 |
Average price (weekend night) | $99 |
When to book a room at Holiday Inn Express & Suites Mobile West - I-10
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Holiday Inn Express & Suites Mobile West - I-10
FAQs when booking at Holiday Inn Express & Suites Mobile West - I-10
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Value for money | 8.4 |
|---|---|
Distance to city center | 10.6 mi |
Nearest Airport | Mobile Downtown |
Distance to airport | 6.6 mi |
Everything you need to know for your stay in Mobile
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