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Helpfulness of staff
Breakfast was amazing and dinner too Front desk personnel behavior was unbecoming of one clerk.
Room was nice, hallway outside room rough looking. Front desk was very hard to deal with. First key they gave me didn't work. Could not print my receipt in the morning, after 10 minutes I gave up and got on the bus to catch my flight. I asked how I could get it, and he said I had to get it from Kayak. Business hotels know they need to be able to do this.
Very good facilities and comfortable rooms The final bill was wrong, with an additional charge that should not have been there. I did not notice this until after I had left the hotel, but this increased the cost by 30 euro. Whether this was a genuine mistake or not is the question, and makes be doubt whether I would use this hotel again.
Everything was good.
Shuttle to the airport - Flat Screen TV - Position very close to the Airport
The hotels proximity to the airport Lack of parking
The location and proximity to the airport and the shuttle service to and from the terminal. The internet service was confusing and expense and didn't work properly. Just offer free internet access to guests of the hotel like they do in the U.S. Are you really making that much money off your charges for the internet.
Clean room, and the dinner we had was very good. We where early for check in they said it wood be a additional $40.00 plus euros. The night mag. said we could possibly check in at 1200. We talk to the next desk clerk, he said the same but check in was not till 1500 ? Then he said maybe 1300 ? I told him we are getting three different answers ? We also ate dinner there you wood think when you are patronizing a business you wood get some leeway. Then when we check out the manager said we owed them for breakfast $45.00 euros. I told her that it was included in the rate she said it did not show in there system I show her my hand written receipt she said that was not acceptable and we where out the door to get our plain. Then the shuttle driver drop off the other guest and told us that he normally only drop off at one spot but wood take to are correct gate that is at same airport ?
the beds were wonderful and the shuttle was very convenient. Breakfast at 20 Euros is too much.
everything was fine wifi in the room nearly non-existing. worked only in the bathoorm and only when sitting on the toilet. I mean, sure where else would you need wifi. No shuttle to terminal 2.
Great value for money and shuttle to airport excellent.
The staff was great!!! It was very comfortable and affordable. The breakfast was ok
confort and shuttle between the airport and the hotel nothing
near airport parking charge, Wifi only at public area
The staff was very responsive, efficient and polite. The accommodations were small but the design of the rooms and bathrooms made great use of the space. It was a bit noisy in our room facing the highway, but otherwise it was all we could have asked for. It was a noisy in our room facing the highway.
Great value for the money No coffee shop or a place in the hotel for a meal you have to go for a walk if you want a meal
The price is amazing, close to the airport Easily accessible, right off the highway Easy driving to other parts of the area (Frankfurt City, Mainz, Wiesbaden, Darmstadt, Worms) Wonderful breakfast included English-speaking staff Airport shuttle available Late-night check-in Quiet Air conditioning Frankfurt tourist info available Pleasant campground and scenic lake across the street Amazing italian restaurant down the road in campground - best calzone ever! Only a few half-complaints: *Free wi-fi only available on two devices per room (regardless of people). It was inconvenient, but in other cities there is NO free wi-fi, so looking back, this was actually the best deal! *Was given a smoking room (I was not prompted at booking, or I missed it - please remember to specify!) but this was remedied as soon as another room was available. *Slow elevators
If you need an overnight in Frankfurt! This is the place!
The functionality of the Hotel, Close to Airport, Quick Check in/ out, etc..Hotel staff frendly, etc.. As usual with Holiday Inn.
good value. there is no wifi in rooms. had to bring laptop to lobby which is noisy and inconvenient. I would have paid extra 5 or 8 euros. also the online ad for the hotel is misleading. the only wifi is in lobby.
Great location and low room rates. Wish there were more hot options for breakfast.
Clean, smallish, serviceable rooms. Certainly standard size for Europe. Convenient to airport, two great restaurants just across the street, reliable shuttle service, excellent German breakfast. This place is so much better than the overpriced hotels located at the airport. Stayed here many times in the past; will stay here again.
The ability to park our car, although the parking was tight. Easy access to the bus and train for a trip to downtown Frankfurt.
Free WLAN and freshly squeezed Orange Juice No bar, no restaurant, reception closes at 10pm, staff not friendly
Very friendly atmosphere. A nice family run business. Very quiet location close to trains only 20 minutes out of Frankfurt central station. The front door is not always open, so if you plan to arrive early let them know in advance.
Quiet , close to airport / train station
Internet is free and work well, free parking as well. Sauna and swimming pool OK. Arriving Sunday afternoon they inform that the restaurant was closed. They provide info where to go, 10 min walking.
The location and value is excellent if you have a car and are flying out of FRA. Breakfast was very good and the pool and exercise facilities were a nice touch.
Our room was large and quite comfortable. They have convient on-site parking. It is 500 m from a S-Bahn stop and it is two stops to the Frankfurt Hauptbahnhof. There is a easy back road to the Frankfurt Airport and it takes 20 minutes to the car rental drop off in Terminal 1 with only one traffic light en route. Breakfast buffet was very good. Clientel seemed to be German businessmen. Nothing in particular besides one always wishes that the breakfast was free. I wouldn't hesitate staying here again if I had a rental car and I wanted to get to the Frankfurt Airport for a morning flight. Ours was at 1120 hrs.
The boss jack is a wonderful person, and friendly.
It was a buisness trip and I visited an exgibition and met friends.
the staff;location;excellent breakfast
Departing. Your web site specifically stated 30 minutes of free use of lobby computer. this is not true. when shown info on web site front desk personnel told me to take it up with you directly. they demanded 5 euros for 15 minutes use of computer terminal. front desk staff was absolutely rude. wouldn't recommend this hotel to anyone.
Close too airport, and transport to airport from Hotel. Staff was kindly. Breakfast excellent.
It's Location - near to airport and near to Motorway Limited food choice for dinner
Staff were very helpful arranging an early return to the airport via their shuttle bus, nothing was too much trouble for them.
The staff at the restaurant was very nice and appologetic for the exceedingly high prices for wines by the glass (which they pointed out to me without me saying anything). The room was not clean with dirt on the floor, hair in the sink and bathtub, and stain on some of the furniture. The restaurant was very pricy, particularly the wine (with onl;y German and Spanish wines offered).
The quality of the room, spacious, quiet, large and comfortable bed. Excellent and generous breeakfast buffet. We only booked one night. If we had known how well we would feel, we would have stayed the complete 3 nights week end (seriously !)
comfort of room, availability of computers and restaurant
Very huge room given, classy settings, comfortable bed, trendy modern design, bathroom size is big!!! Very limited seats for shuttle service. The hotel can accomodate 300 rooms, but the shuttle service (every 1/2 hour) can only carry maximum 6 passangers!! Forced to take taxi from airport to hotel (cost 25 euros) and hard to reserve seats from hotel to airport, all fully booked! Very disappointed with the shuttle service. Also, hotel was quite far from airport (about 10 mins taxi ride).
Clean, quiet, airconditioning worked, easy access from airport with free transportation, and 4 internet terminals in the lobby. Hotel had a restaurant and there was a pizza place, McDonalds and small grocery store within 2 blocks of hotel.
Layout of room. Quiet service. Price of breakfast and no alternate to large buffet breakfast
Fast getting to/from the airport. iT is much better then the big chain hotel of the same budget and much valuble. The lack of food sorce, not even a sandwich/snack machine. the lack of airport service.
Not much, the staff and rooms were fine. The area was bad, no where to eat and stuck off the road in the middle of a commercial office park. Though they state being close to the airport, it is still a 35 Euro ride.
in nice little Village.. Nearby Mongolian Chinese restaurant excellent and reasonably priced superb buffet. German hotels don't seem to offer tea and coffee in rooms - we miss this.
Clean Bathroom Staff were unfriendly
Well equipped hotel. Good upkeep. It would help to have coffee making facility and a safe in the room. Also free access to wired internet would have helped.
It was a short stay, nice facilities and friendly staff. Trying to find the hotel, it was a nightmare.
Reasonable price, free parking place, free WiFi
the room, the breakfast was excellent and the staff was really nice. i do like every thing in this hotel, there was nothing that i dislike it.
Clean spacious room, friendly staff, good freakfast buffet, shuttle service to messe, free use of Internet
Ok Old furniture
Great location near my meeting in Frankfurt and excellent price of EUR 89- plus 15- for parking. All was fine!
The facilities Some of the hotel personnel were less than courteous.
fantastic hotel best ever
the breakfast lounge is too depressing. they could move it into one of the winter gardens.
The room was spacious and clean, staff helpful and friendly, food extremely good and the facilities excellent! We loved it all!
very friendly staff, exceptionally nice room, easy to find, also I left my Rolex in the room and checked out, but this was found and handed back to me straight away only 1 English TV channel with pay movies (apart from blue movies)
Spacious rooms 1-The color of flooring and wall while accessing to the rooms.
The comfort level was excellent. The reception desk was very helpful and accomodating My intention was to visit the Frankfurt book fair. Maybe the hotel should also provide detail of transport arrangement being organized by the hotel since this has been planned.
Staff was very helpful. Rooms and bathrooms were very nice size and clean No free wireless internet
it was very close to the airport. the breakfast was very good. coffee and tea in the room.
The price I chose was good, this would be the only thing I like best during my stay at the hotel. the location was a little bit far away from airport and train station.
Location was great, breakfast was excellent, room was very clean. Highly recomment this hotel.
We stayed at Airport Hotel Walldorf twice; the night we arrived in Germany and two weeks later on the night before we left. The staff was very friendly and accommodating especially since we had to leave at 5:30am to catch our international flight. Our rooms were nice, especially the one on our last stay. It was the best bed of our entire 2 week trip!
free internet no
This was our second stay at this hotel. They have an excellent breakfast and are a good value. Great for a night or two between flights and if you have a car. Some confusion about shuttle bus service or lack there of. Hotel staff arranged for a bus to take us to the airport for 15eros. None from the airport although we asked many bus drivers, finally took a cab for 21 euros. Not for a long term stay. Only a few places to eat and nothing to see if your on foot,
the fact they spoke english Cab Driver took me to the wrong Hotel
Everything is quite well organised. There is a personal touch by the staff. They are always eager to help you and make your stay as comofrtable as possible. Nothing in particular.
The staff was very helpful. The cab driver has guided me properly to search for the check-in counters in the international Airport. The loneliness in the hotel when I checked-in made me a bit scarry. They have to improve breakfast. Moreover the location of the Hotel is in the Industrial Area, hence difficult to move around.
the airport shuttle in the morning was very convenient the minibar prices are a bit expensive, not that i really mind but a 200 ml bottle of cola is just under 3 euros when you can go to the supermarket down the raod and get a 2 litre bottle for less than that.
Please make sure the charge of the shuttle bus, it is not for free even you go from airport to hotel
very nice breakfast and friendly service state in your advertisment that the shuttle service is not included in the hotel cost.
Large room. Kind reception. Airport at 15 minutes by car.
Good position near airport, good breakfast The wireless connection that I have payed for didn't work at all.
service & room shuttle stops to early
Very helpful staff, quiet surroundings, ample & well-furnished rooms. Not far from the airport (appr. 25 EUR by taxi; there's also a bus stop about 3 minutes' walk from the hotel). Definitely worth the money. The only thing I was unhappy with was Internet connection -- there was no wireless Internet in my room, and the cable was too short (which means I could only use the laptop in bed).
Very helpfull staff. Very nice breakfast Shuttle-buc I had to pay 16EUR, while on the web-site is free.
Friendlyness of the staff. They do not serve dinner. It is difficult to walk to other restaurants in the cold/snow.
absolute professionalism. keep up the great work!
The location is great if you want value and an easy connection to the airport. There are few restaurants close. Some are about 1k away...
I was not expecting too much, because I just want to spend the night there for relax before my next flight early in the morning after almost a day driving a car from Swiss. The fact, it was far above my expectation.
Everybody was very nice, and especially the barkeeper I had a good night.
Very nice rooms. Very clean. Easy to get to Frankfurt city using free shuttle bus to airport and then the S bahn. Good location near the airport in a quiet neighbourhood. Eur 10 extra for breakfast! OK this did include "free" wifi but nowadays wifi should be included as standard anyway.
Most of it was fine. We made a reservation for an early shuttle but were told that if we missed it there would not be any problem taking the next one. Therefore, instead of rushing in the morning we decided to take our time and wait for the next one. However, once we were in the reception we were told that there were no available spots for 2 hours so we had to take a taxi to the airport spending €20.
comfortable, convenient, excellent shuttle service, pleasant staff, very nice breakfast. Couldn't have asked for more for a one night stay.
Hotel was clean and near Airport with Reliable Shuttle. Front Desk was helpful. Restaurant was a little expensive, but food was good.
Proximity to Frankfurt Airport.
Relaxing atmosphere and an excellent buffet breakfast
The privacy was great after hostel living for a month. Very clean hotel, nice and helpful staff, polite cleaning people. Expensive breakfast
Efficient, punctual, frequent, and free airport-hotel-airport transfers.Cleanliness of room. In terms of price, still very close to the airport (4-5 minutes) in a quiet area. This is a two-star hotel - but is comfortable, clean, and efficient. Good breakfast at standard rates.
Fantastic restaurant, quality dinners, good breakfasts. Dirty soft drink spill (coke?) down wall next to bed. Reported to reception staff who appeared to have little interest. Doubt if problem was corrected. Walls in bathroom full of dirty marks.
lovely breakfast, pool, attractive facilities, easy Internet access. Delicious house wine for dinner. either the batteries had worn out or I could not figure out how to use the TV remote.
Good breakfast No free wireless internet, though listed
Proximity to airport, had a sauna and pool, fairly good price. Not many restaurants around.
Clean, comfortable, excellent breakfast. Would definitely choose Mercure again. It's further away from the airport than you might think. They have a shuttle running regularly, but it takes about 15 minutes.
The very friendly atmosphere and the very good service at the bar/restaurant although i arrived there well after 22.00 hours.
Clean, efficient staff, close to the airport & a shittle service, very good place for an overnight between flights Shuttle bus doesn't bring you to the door but stops about a 100 meters from the entrance, you get wet if it rains
Facilities were clean and modern and everything was in good condition. The airport shuttle was a disappointment. The bus ran infrequently leaving many of us to wait a long time outside the airport. After a long flight, the last thing you want is to wait for a shuttle bus. The bus was over crowded and noisy, and not all passengers were for the hotel. Lastly, the bus broke down on the way to the hotel, causing further delay.
Clean & nice Nothing
Location in the small town. Yes, since I will stay with you again prior to my trip to South Africa and upon my return will spend an additional 2 nights at your hotel, I wanted to store a small suitcase, but was denied such minor convenience.
The hotels location was great, close to Frankfurt city and the airport. The staff in the bar and restaurant part were excellent. The beds were uncomfortable, the room was unbearably hot (and you couldn't open the windows because they were blocking out the sound of the airport), and the staff at reception were not the friendliest of people.
The reception area is well kept. Breakfast is included. Nice Breakfast choices. Hallway carpet is dirty. Room has stale smell. Toilet, bath tub tiles shower curtain and sink are dirty.
Great location, picturesque setting. Smoke odor throughout hotel and in our room. The evening we stayed, we were placed directly adjacent to a party room where there was a wedding taking place - there was very loud music playing until 2 PM. After asking, we were offered an inferior room at the back of the hotel, which we declined. To his credit, the hotel manager did made an adjustment in our price -- but he was not apologetic, nor was he otherwise accommodating. By German standards, the breakfast was average (by U.S. standards it was very good). Please be reminded that (as indicated in hotel description) their is no internet service.
Spacious room Some noise at night (airport?, road?.)
We have stayed at this hotel before, usually in the main building. This time we were assigned to the millhouse and were given an entire apartment. It was exquisite! I had to check with the hotel staff to make sure that we were in the right room. We like the location in the middle of a nature reserve. Even though it is close to the Franfurt airport, we were not disturbed by the airplanes. The staff spoke limited English. When we asked the woman in the morning if she could give us the password for the internet, she just responded, "No," and made no effort to find out the information. Also, when asked if she could tell us something about the hotel, she again, responded, "No." The breakfast was adequate, but the food was located in another room and not convenient to the few tables set up around the reception desk. When we have stayed there previously, we ate in one of the dining rooms. Also, I said that there were four people traveling in our party, but there were only tables set for two. The hostess just shrugged.
The hotel room was absolutely wonderful. We only planned on staying 1 night but was fortunate enough that our room was available for a second night.
Very quiet, very clean, with a very helpful staff. The restaurant is outstanding, with very good food and service.
They have a beer garden with reasonable food and drinks and also "fine"dining" and you can walk in the woods around them.The price was good compared to alot of the airport hotels and it has personality that they don't. They lost our reservation but did have a room free and when we checked out the bill was 10 euros more so was glad we had our paperwork to get the better rate. The first room we were shown had no draperies and was right on the road by the reception so we wouldn't accept that one-seemed like the rest of the rooms did have drapes.It is not only under the runway but on a very busy-noisy road so unless you shut yourself in the room you will be disturbed.
I came Back, Please see my review 30th April. Hotel was so good that i returned, what more can one say Room fan during the heat wave would have been nice, room was very hot.
I used it as a place to stay the night before leaving Europe, it is close to the Frankfurt Main airport. You have a choice of a first class restaurant or in the summer the classic German beer garden fare. Set in a nature preserve along a stream. Will use in the future. It is close to the flights for the airport, some jet noise. No internet service, but most of all, I only had one night there.
In the middle of a forest but only a stone's throw to Frankfurt airport. Some good walks nearby. Excellent restaurant, Biergarten, plenty of parking. Very good value for location. A bit close to Frankfurt airport if you want to leave your windows open!
This was a really nice Hotel, everything was good, the room, the food,the Price for everything was reasonable, the people was very friendly and helpful we would recommend this Hotel to our friends and when we come back to Frankfurt we would stay again at this Hotel
My wife and I like the convenience of the shuttle bus from the airport to the hotel - and back. We enjoyed the breakfast.
Nothing Over priced -this would be my absolute laste choice if I needed a hotel in the Frankfurt airport area.I have been using Steigenberger Hotels in around the Frankfurt air port for the last 30 years and this was the worst.
Very professional and friendly staff.
Everything was wonderful! Nice location, close to the train station. Steigenberger has more than one location. I got on the one to the Steigenberger Airport and had to be returned for another bus. It is easy to get a couple of them mixed up.
Keeping the promises that were advertized
The fact that it only lasted one night.
The hotel was a reliable business choice during Messe Fairs. Convenient metro gets you to city inside 30 minutes.
I felt very safe and at ease using this hotel, very close to the train station allowing a 20 min train journey to frankfurt city centre
Staff were very friendly and helpful, and the room was comfortable. Some of the ecoration is a little 'tired'
It was close to Train Station They should also have information about group fare for trains etc.. at the hotel
Good Location no a/c, very loud outside & above
Very good distance to the airport and the city. Huge room The interior did some mileage although everything is looked after it looks well used. Not enough value for the money but this is nothing new around Frankfurt airport (and other major airports). The smoker rooms are accomodated on the first floor hence the second floor where I stayed came to enjoy the cold smoke anytime you went to the lift/stairs - disgusting!
standard holiday inn, you know what you are going to get and everything is dne reasonably well Poor TV, other hotels of similar quality in Neu Isenburg have BBC channels. I wouldn't expect this in hotels in the middle of Germany but would in an airport hotel. Holiday Inn still too expensive compared to competition
They let us check in early that was the best part The room was very small they charge you for the shuttle from and to the Airport.
the spacious room, furthermore standard what you expect at a Holiday Inn The entrance is difficult to find when it is dark. Parking lot full of weed giving the impression that the building is empty.
Unfriendly, unprofessional staff at check in.
That it was near the aiport, since we were just there overnight to take a flight out the next day. But also that it was easy to get into Frankfurt city from the hotel (via bus and then metro). Extra charge for the shuttle.
Good Ambience Good Location
The staff at reception was super helpful and nice. no free internet service
The hotel's shuttle should be free of payment like in any other hotels and you have to provide this service every day/week. This is a very important issue for travelers.
Service and comfort
staff spoke english , most of the time service was good .Nice they put baby cot in the room .Parking . breakfast was poor , there was chose , but horible taste( wrongly made ) e.g scramble eggs , some food was off .( fruit salad) Breakfast time staff not attentive .Brathroom very dated .
The room was clean and spacious - on 20th floor with great views. The bed was as hard as the floor ! In fairness the staff did offer to put me in another room for the second night.
The location of the hotel and the large room. The bathroom was also quite big and clean but there were things to improv, mostly the ceiling.
Staffs are friendly and helpful. It offers the most spacious room and good view of the town. poor sound-proof
Room was nice - expensive becuase of Buch messe. I understand this but I will be coming to Frankfurt every week until December and this price put me off for future business. Also I paid for parking but each time I wanted to park my car, I had to get out and ask the receptionist for a key and generally had to wait about 20 minutes before it could be found. Also the hotel entrance area does not reflect a decent hotel. It looks like the entrance to a warehouse.
average hotel, no real stand out points Room service took 1.5 hours to arrive. Room door would not close..i had to change rooms! terrace in every room but 12 floors up with a low guard rail, i was affaid to use it! overall, hotels was a little tired!
The drive to Frankfurt Airport was cake! 10 mins and i was there.
The size of the room and the quality of the bathroom were good.The chairs were "tired" otherwise the room was very good. I arrived late (11.30?) and there was nothing available to eat-but I appreciate that it is difficult to provide at that hour.
book rooms, good service and cleanness dark light of chandelier
room is big enough price too high
Directly in the city center next to the shopping mall. Enormous room. Balcony. Furniture a little bit dated.
Easy to go to the city. Very good access by train to the fairground and the city center.
The website stated that there was an airport shuttle service, the main reason that I had chosen this hotel. This was not true, when I arrived at the hotel I was told that the hotel did not and has not provided airport shuttle service for quite some time. Also there was no AC or ventilation fans in the hotel.
recibtion staff very small bed no free internet as shown on the web
The Host/Hostess was very pleasant. Breakfast was one of the best I have encountered in a European Hotel. Rooms/Bathroom were very roomy and comfortable.
I travel a lot and the staff at this hotel and their restaurant were the best I've met.
Restaurant staff and general room size. Room not cleaned properly and breakfast token system not explained properly as indicated above.
Very close to frankfurt airport. Clean rooms. Friendly with guests. Very quite
Clean, spacious rooms, lots of parking, very quick internet access, good standard of English at the reception desk. €4.90 for a double espresso was a bit steep even for an airport hotel!
the vue was good as well as quite
staff were helpful and let us check in very early location from Frankfurt...also quite a long walk to the railway station...however beautiful area with magnificent houses