Secrets Wild Orchid Montego Bay - Adults Only Unlimited Luxury

My stay at Secrets Wild Orchard was not like i expected. The customer service was for the most part repugnant and at best underwhelming. We arrived on Friday night about 8:35pm, the first thing we noticed was the entrance to the lobby area was isolated and closed off. There were no bellman/bellhop to greet us and or take our bags it was also raining heavily. By the time we got checked in we were already underwhelmed with the lack of hospitality for what should be a four (4) diamond hotel. #DON'TBELIEVETHEHYPE. Our first sign of good hospitality came in the form of our bellhop, he took our bags and other belongings as he escorted us to our room. He was knowledgeable and polite as he showed us our room; i just had to tip him. Five minutes later as we started to settle in i started to run a bath after should a long trip. Then the silence of the room was shaken by a loud scream. It was my girlfriend; i rushed to see what was the matter, the toilet as she flushed it started to flood the room with sewage water from the back and the side of the toilet. I got her out of there and quickly called the front desk to report the situation, it took almost 15 minutes for the maintenance personnel to get to our room at which time was already flood out with sewage water from the tank. It was embarrassing as we were previously tool this was a newly renovated room, so you could understand our dismay at the turn of events. They eventually gave us a different room which was exactly similar now on the top floor, we wanted a ground floor ocean view room; that's what we paid for. However i didn't make a fuss. The room was also nice looking like the previous one nothing special. As we settled in for the night we ordered room service, it took three(3) hours for us to get our meals after having to called the kitchen twice and the front desk once to get additional assistance to get it. When we eventually got our meals they weren't even hot anymore.

The service was very good. The staff members are very pleasant. The bartenders are great. They have a tablet in your room that allows you to request services, food, massages, reservations and pretty much anything instead of calling the staff.

The electricity went out, the room upstairs was leaking into ours, the safe was not working even after three attempts to fix it. The toilet was broken. Restaurants dining was only at specific times. The elevator had no air. The room had ants and a roach.