Guest reviews
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All Reviews
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Couples
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Families
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Business
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Solo
Overall Rating
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10.0 "Excellent breakfast."
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7.9 "Good location."10.0 "100%
appreciated the closeness to the beach ." 10.0 "Good access to the airport , said 100%." 8.8 "88%liked the proximity to sightseeing ." 8.6 "86%enjoyed the restaurants & bars nearby ." -
7.6 "Good service."9.0 "90% found the
staff to be very friendly ." 7.3 "73% said therecreation staff was great ." 8.3 "Lovely bar service , according to 83%." 7.0 "Excellent childcare , thought 70%." -
7.1 "Good beach."8.1 "
Beach sports facilities are great , according to 81%." -
6.8 "Average cleanliness."6.7 "Only 67% said
rooms were clean enough ." -
6.5 "Food is average."6.8 "Only 68% were
satisfied with the menu ." 5.2 "52% thought thedining experience was appropriate ." 5.7 "Only 57% thought thefish/seafood dishes were good ." -
5.9 "Sufficient wellness & sports facilities."
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5.7 "Vibe was decent."5.9 "59% considered the
lobby entrance to be so-so ." -
4.6 "Bar is not good."2.6 "
Alcoholic drinks were awful , according to 74%." -
4.0 "Not very comfortable."4.4 "56% didn't like the
uncomfortable beds ." 3.5 "65% saidrooms were small ." 1.7 "Air conditioning was criticized by 83%." 0.0 "100%criticized the small bathroom ."
Overall Rating
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8.1 "Location is great."
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7.8 "Good service."9.0 "90% found the
staff to be very friendly ." 7.4 "74% said therecreation staff was great ." -
7.1 "Good beach."
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6.9 "Average cleanliness."6.7 "Only 67% said
rooms were clean enough ." -
6.3 "Food is average."
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6.0 "Vibe was decent."
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5.9 "Average amenities."5.1 "51% thought the
building was acceptable ." -
5.6 "Rooms are ok."6.7 "Only 67% said
rooms were clean enough ."
Overall Rating
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8.3 "Pool is good."
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8.1 "Location is great."
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7.1 "Good service."9.0 "90% found the
staff to be very friendly ." 7.2 "72% said therecreation staff was great ." -
6.8 "Average cleanliness."
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6.5 "Food is average."6.7 "Only 67% were
satisfied with the menu ." -
5.8 "Average amenities."6.9 "69% found the
grounds not bad ." 5.0 "50% thought thebuilding was acceptable ." -
5.7 "Rooms are ok."
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5.4 "Vibe was decent."
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3.5 "Not very comfortable."3.0 "70% said
rooms were small ." 4.2 "58% didn't like theuncomfortable beds ."
Overall Rating
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7.2 "Good service."
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6.3 "Food is average."
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5.8 "Rooms are ok."
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4.1 "Not very comfortable."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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10.0review from
There were not enough fitness classes
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8.5review from
Spa
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10.0review from
The name of the hotel was Sunset Beach Resort and Water Spa and not the name aforementioned The staff and workers were polite, the meals good, scenery exellent. The rooms clean, the entire hotel and ground properly kept. Safety was paramount and those made the stay enjoyable.
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10.0review from
While we were staying at this resort our room was cleaned every day. Food, drink, gym, games, entertainments with live music were excellent, super Oceanview from our room. I recommend this place to everyone.
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8.0review from
We traveled with our twelve year old daughter and spent our first leg of our trip in Negril and extended our stay a couple of days and picked what looked like something that would be a good spot for her age, well it was exactly that, the water park and all-inclusive amenities were a perfect way to end the vacation. We are not all inclusive travelers but this resort was comfortable, relaxed and very family friendly!
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9.6review from
The manager Ms. Maxwell is the best. If there was an issue, she personally address it ito your satisfaction.. It took some time before our rooms were ready. However, the manager took care of the issue. We were 200 percent satisfied and the entire stay was
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10.0review from
The courtesy of the staff. Seems very natural and not staged or rehearsed. From the heart.
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6.6review from
The walls are THIN. You can hear everything that happens in neighboring rooms. You pay extra to have an oceanfront view but, the oceanfront views are on top of the loudest parts of the resort.
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10.0review from
There were not enough fitness classes
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8.5review from
Spa
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10.0review from
The name of the hotel was Sunset Beach Resort and Water Spa and not the name aforementioned The staff and workers were polite, the meals good, scenery exellent. The rooms clean, the entire hotel and ground properly kept. Safety was paramount and those made the stay enjoyable.
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10.0review from
While we were staying at this resort our room was cleaned every day. Food, drink, gym, games, entertainments with live music were excellent, super Oceanview from our room. I recommend this place to everyone.
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8.0review from
We traveled with our twelve year old daughter and spent our first leg of our trip in Negril and extended our stay a couple of days and picked what looked like something that would be a good spot for her age, well it was exactly that, the water park and all-inclusive amenities were a perfect way to end the vacation. We are not all inclusive travelers but this resort was comfortable, relaxed and very family friendly!
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9.6review from
The manager Ms. Maxwell is the best. If there was an issue, she personally address it ito your satisfaction.. It took some time before our rooms were ready. However, the manager took care of the issue. We were 200 percent satisfied and the entire stay was
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10.0review from
The courtesy of the staff. Seems very natural and not staged or rehearsed. From the heart.
