Would you like to save as your currency permanently or for this visit only?
The staff was great. They even printed travels maps from a computer stick for me. The room was much larger than other hotel rooms we used in the area. Over it was very good. Free internet access was another plus.
The hotel staff was very accommodating. Our German is somewhat weak, but the staff members either spoke English or found one who did. In several instances they went further than we expected to make as feel welcome and deal with our needs. The only negative was the in room WIFI did not work. The desk staff allowed us to use their computer to check for urgent emails.
Central location to Heidelberg and Castle road Extreme hot weather, attic rooms, no A/C made this unbearable to sleep. # of the worse nights on this 3 week trip
Spacious room in the historical centre of the town Parking lot hard to find
Good size room, quiet location in the centre of the town, close to the railway station.
Site and all about it
Was very good, nice town, staff, diner, room None
A nice hotel in the nice german village. We received a very large room. The hotel ha good parking facilities. In the morning many guests were at the same time enjoining their breakfast so the buffet table was quite poor.
Restaurant was open late. It was in a great location in relationship to the main area of the square.
The room was nice and clean, very good value for money. I appreciated the free parking. A good place to spend the night. There was an exorbitant price of 16 euros per person for the breakfast and internet access was also extremely expensive. We did not have breakfast there, but at a nearby coffee shop, and paid 10 euros for a nice breakfast for two.
balance price/quality : expensive hotel because breakfast is extra, newspaper is extra. Poor menu choice in restaurant.
Overall good quality and convenient location
spacious lobby and restaurant/ good menu charge for internet
Comfortable and large room, good location in town, easy access and good parking just in front of hotel or next to it. Other services expensive a lot comparing to accommodation price (e.g. breakfast for 16€, restaurant menu 28€). Wireless internet available only after payment 10€/hour - this is incredible! Much less fancy hotels use to have it for free! Too thick pillows and short bed.
the location was verry convinient for us
Big comfy rooms Hard to tell who was staff and who was guests
staff were pleasant and i suppose a homely feel because of low amount of bedrooms but certainly not the 8.2 that was marked by also a little out of the way i had a meal on one of the night and it was very nice after travelling for 15 hours was told no more food was being served and the bar shut at 10 pm bearing in mind this was a saturday night so was very disappointing would have picked a different hotel had we known this. also the pillows were filled as though it was filled with fresh air, we are fairly fit 50 year olds with a 16 year old daughter but found the bed far too low ok to sleep but quite difficult to get out in the morning, travelled with a disabled friend who also found this to be difficult. whilst going through the tv channels was very disturbed to find explicit pornagraphic channels spoken in very good english we quickly took it off but the 16 year old daughter was a bit upset and disturbed this channel should be blocked
location, breakfast plenty of choice evening meals of good standard and choice.staff very helpful and friendly could have had a out of hours vending m/c for hot and cold drinks
Lack of a lift. My wife finds stairs difficult. Probably my fault for not requesting a Room on the Ground or 1st Floor.
staff close to main road
The hotel was a good location for us on our journey.The family room was a good size.
Very friendly, clean, good breakfast, good beer
Not far from anything really if you have access to a car. Good breakfast. Clean room, nice view if you get any front side room. The staff did have a very poor english if they even could speak english there wasen't any information on english what-so-ever. If you don't speak german it could be though.
Everything worked fine, simple but practical, large parking. Good choice if you just a want a bed for the night with no frills.
Hotel staff very helpful, speak good English. Easy to find and good base for visiting places.
Attentive staff. No Internet in the rooms, so I can't stay there again.
The staff were very friendly, efficient and helpful. The car park is convenient and connected to the hotel. The breakfast was not to the high standard I've grown to expect in hotels in Germany - namely the famous german bread rolls whcih seemed to have been baked from frozen instead of fresh from the baker.
It is nearby the shopping area.
location was close to my meetings there is no air conditioning and i would not recommend the hotel in the summer. winter is ok as there is heat.
We had a great week at this Hotel, We were here for a sporting event within the city. The staff were all very friendly. Our son was the only child in the hotel and they all made him very welcome. The room was clean and very comfortable. The breakfast was tasty and staff were quick to help with any requests.
The room was clean and the staff spoke english well enough for me to ask questions. The breakfast had plenty of choices, though i didn't eat there every day. I wish the staff had understood the local train system better...they didn't know much about the train that stopped right in front of the hotel.
considering the price ; breakfast really good. - the ventilator in the original room made so much noice that I had to change room (packing up all my cloths etc from 2nd to 6th floor) The other room smelled and I assume was not used for quite some time. I arranged wake up call at 4.45 am but this didnot reach me.. When calling the person at the reception confirmed he could not get through and intended to come upstairs to wake me (?) .
Breakfast is great, staff is friendly, air conditioned If I'd been told up front about the renovations when making the reservations, I would have been more understanding about it. But something about being vibrated out of my bed at 9am when I'd been told they don't even start work until 10 frustrated me. Not to mention the random strangers walking by my sixth floor window on the scaffolding.
freindly staff, good chioce of food and breakfast, clean rooms and lobby. in all we had a very pleasant stay and will be staying there again.
good facilities, nice staff internet works only in lobby, little distant from the city center, bu walkable
Nice hotel, nice rooms, good breakfast
they offer the museum coupon is very nice.
Beautiful hotel in an ideal loation. Staff were very friendly and helpful and spoke good english.
location close to motorway, spacious room and bathroom, modern facilities, breakfast buffet
Excellent hotel close to Technic museum. Staff helpful. Check out Jupiter Brewery close to hotel
The breakfast was excellent! Rooms were quite simple and location in the middle of nowhere (except the museum). But I still liked it.
The friendliness of the staff and the very nicely appointed room were very important to me. Also, the food served in your restaurant was absolutely excellent.
Traditional German hotel. Very clean friendly efficient No complaints!
Welcoming, comfortable, friendly and helpful staff None
Comfortable and relaxed atmosphere
Room was very nice. Well situated Couldnt find a menu for the restaurant in the room. Would have been nice to know about the restuarants in the city
price of the breakfast were expensive
resturant , positioning.
The rooms are clean and locations are quite and accesible to the city center. Good voor the family short stay We just stayed for a night so no comment..
room and cleaness of the room and bathroom
Perfect hotel for functional stay. All service is correct. Room interieur large and very functional, but nithing to feel "at home"
Quite kind wellcome of the staff in the reception desk but all the rest cancelled the good impression... It was a very bad experience, a nightmare!! The hotel has a serious problems with soundproofing and it's very noisy because of the railway just next to the hotel (traffic all night long - transport of containers). Hotel is quite clean but also quite old equiped. Very bad impression.
vicinity to congress venue building in general and location
It was a clean and comfortable room. The breakfast buffet was superb.
Excellent location. Good service. Well designed and decorated rooms. Some difficulty finding the access bridge to the hotel on arrival. Could be better explained (in words) on the hotel website.
the beautiful old building and nice common areas
Friendly staff, great breakfast buffet, Germanic efficiency.
location and service menu at restaurant had very fish dishes on the evening menu
Location, parking space and services I was not able to connect to Internet from my room
Please write at least 15 words
location of hotel and services could have been a bit more modern
Great location, facilities new and clean! Internet was not available in my room. No one new why. Since it was a business stay, this was a major inconvenience.
Excellent staff inc restaurant staff No offer of additonal pillows
Distinctive, family-run hotel, proud of its Swabian food and culture. Very friendly staff. Excellent location for visiting Heilbronn.
Staff excellent and no problem with English ..top marks !! Location was in resident area and not easy to find without the satnav !!! but it was worth it.
Comfort, Restaurant inside - good level- Internet hot spot and internet free connession at Reception Dirty and bad-smelling room
This hotel has comfortable accommodation and beds. The food is nicely served and of good quality.
The room was brand new and sparkling clean. Close proximity to the highway. The view from the windows was obscured by the building nearby.
Pleasant willing and helpful staff Location is not good relative to the city centre; lack of restaurant facilities on the weekend; sometimes understaffed (at night)
Easy place. No problems and good service. Free internet.
staff friendly and helpfull the location was poor for someone on a holiday, better suited to the business people,situated in a industial area 25 min walk to town centre
location and service, staff very friendly and helpfull, very good breakfast, internet
It was there with real people at 1 am.
Exellent staff and good breakfast. Far away from the city center.
The castle was beautiful, the room was charming and very comfortable. The dining room was the favorite of my whole trip; the buffet breakfast was varied and all the food was beautifully presented and tasted even better. The village of Jaegsthausen was charming and scenic to walk through. The staff is what makes the Hotel Die Goetzenburg so excellent- they are knowledgeable, helpful, very accommodating, and well spoken. We will definitely tell others about this gem.
The rooms are big and nicely decorated; the town it is situated in is adorable. You feel like you are staying in the middle of a forest. Some of the staff seemed a little unknowledgeable about the hotel. We thought it was slightly misleading because you don't stay in the actual castle -- you stay in other buildings on the castle's grounds. The main castle is actually a summer, outdoor theater.
Unfortunately my TV did not work for a long period of time, however i was offered another room.
Small town atmosphere, short walk through the woods along the Jags River. The breakfast buffet was set up in the center of the large dining hall. I think it would be better if set up in a more intimate area.
Everything was just perfect!
My husband and I were very happy with the hotel and the service. It more than met all our expectations. Our room was very large, nicely furnished, had a view of the river below and was very clean and quiet. The breakfast is one of the top ones we have had anywhere. We love smoked salmon and there was heaps of it as well as a good assortment of meats, cheeses, breads, cereal, eggs and coffee. It would be a great location for a wedding or any other sort of function where you want people to be together and have a wonderful experience. The staff was friendly and helpful too. While it did not bother us because it was very clean, the bathroom is due for a refurbishment. Perhaps, as the room is so large the bathroom could be expanded and modernised.
good room with adjacent lounge; well-furnished
A peaceful small village atmosphere, quaint old building, echoes of elegance from a former time. Excellent breakfast. We should have been advised that the restaurant was closed and that the other one in the village was also closed Saturday night. Drive to nearest restaurant was not close. The bed was not very comfortable, although the room was nice.
Excellent Hotel location and ambiance was good
I have stayed several times at the Hotel Schloss Heinsheim and have never been disappointed. The castle is beautiful, the staff sincerely friendly and welcoming, and the situation relaxing. If you get a chance try out one of their meditation courses, and have dinner in the restaurant- there is a new chef who is excellent.
Wonderfull old palace and attractive enviroment. Good internet connection. Evening staff was not english speaking (but anyway very kind). The room bath is poor, realized by a pre-fabricated box installed inside the room. The palace is old and very nice, but room wooden floor is too "commercial". The price - due to the bathroom prefabricated, is too high. Furthermore, the air aspirator of the bath is installed inside the shower!!! It's electrical!!!
I thought this hotel was poor value for money with very view plus points.
I loved the management and staff. The food was great. Everything was clean. I want to come back and spend more time there. I did not find any problems though I was only there for a short time.
Very pleasant atmosphere, charming interior, lovely surroundings. Just one complaint: The scrambled eggs at breakfast were cold!
Relaxed and family-owned hotel atmosphere Liquid soap in 4 star hotel?
The staff was superb; the hotel was clean and accommodating. For the price, the stay was one of the best deals ever. I can't wait to go back.
Hotel was on a lovely piece of property in a cute Neckar River town. It was a bit shabby around the edges (lawn and flowers untended, cracks in the walls, carpet frayed) - but still had a nice aura about it. Our room was large and faced the front courtyard area. We only had their delicious breakfast, so I can't comment on the main restaurant.
We chose this hotel for the age and atmosphere and that didn't disappoint.The hotel rooms are below the crumbling castle up a narrow road. There was a great view of the river out of the window. Very helpful staff. Lovely walks around the forest surrounding the hotel. the internet was free You are expected to pay for admission to the crumbling castle.
Beautiful setting and a castle tour to boot. Tremendous views and attractive room
The dinner was excellent and service, too. Wonderful view of the Neckar River
We stay one night. It was perfect. Beakfast was very good, also dinner.
I don not recommend this Hotel . I don not recommend this Hotel .
Very helpful and friendly staff. Very secure. Quiet neighborhood Rooms are across the street from hotel which could be daunting in bad weather.
Nice room, excellent breakfast and free wireless. Good parking facilities. Very good value for money. Not very central. Car needed to find place for a walk and more than one restaurant. Nearby Heilbronn was a very nice city with all amenities.
We did not expect a 1700's hotel building with a thouroughly modern insides, except for no elevator. Nice staff and good meal in their restaurant.
Staff was accommodating when realized we had 4 people in room. Breakfast was light, but decent. Staff friendly. Hotel had a "full house" night we stayed, and reservations did not show we had room booked for 4 (not hotel's fault). Room was crowded for 2 adults, 2 children. Very warm at night; small fan in room did not help much.
Ideal location to the A6 motorway.Very clean and comfortable.The staff spoke english and were helpful.
The food was great. The room was perfect and neat.
Friendly fair welcome, great service from the waiters, good food We got a room at main street side , so noisy and no dark curtains, no secure parking for motorcycles