Holiday Inn Express Pascagoula-Moss Point

This guest did not leave comments about this hotel.

This guest did not leave comments about this hotel.

room was very nice and quiet. Went down for breakfast at 8:45am and there was no food. Every thing needed to be refilled! Complained to the front desk on check-out. Claimed the girl working the breakfast area was 'overwhelmed' with the number of hotel quests.

It started off bad when i got there to check in they had lost my reservation. I made this reservation at least 3 months in advance and still had my confirmation # .The girl at the front Jessica was rude and very unprofessional. She instisted it was not the hotels fault it must have been mine, she said i must have been mistaken and made my reservation for some other hotel. I finanlly got a room but of corse at a HIGHER RATE than what i had reserved. I get into my room and walked in and it has this mold and sewage smell. Since the hotel was booked i could not switch to another room or so the rude x said. I asked for housekeeping to come spray air freshner or something to help the smell. I waited for about an hour and a half before they came so i called back down and transferred to a housekeeper named Leah she was suppose to be a manager but she was also rude. She told me that they are busy and since i checked in early i would have to wait till they can get to me and it may be another hour. I was very unsatisfied. On top of that the fridge in the room did not work ,the carpet was wet by the a/c , the microwave had someones left over food in it, x hubert the GM said there is nothing he can do and if i dont like it stay somewhere else . This hotel is ran by a bunch of incompitant and rude people i will never stay here or any other Holiday again