The Westin Mount Laurel

The shower was amazing I dont like being change twice

The air conditioner did not really get cold. And on our second day it stopped working. Maintenance did come up and fix it but it was really warm in there.

the staff original room was dirty. The mirror wasn't clean , the carpet was dirty at spots and fraying. Lastly it had a musty smell.

Not much. This hotel does not live up to a 4 star rating. Staff was neither friendly nor helpful. AC in room was horrendous to the put where opening a window was a better option. Would not recommend.

Location, shower 1.Witnessed cursing match between other guest & desk attendant at checkout. 2. My room was in disrepair. Carpet was ripped, lamp shade bent & twisted. 3.Was given room directly beside stairwell, loud noise into the room. 4. Restaurant noisy.

Friendly staff The toilet paper holder was broken. The phone didn't work There was no robe

Roomy bathroom Bathroom was dirty, sides of the bed were broken down so I felt like I was falling off the bed. The refrigerator is an old mini bar and was barely even cold which spoiled my baby's milk. Wifi was an extra charge, no cots there.

Location, price It was in poor condition overall. They were unaccomodating to guests. Peeling paint, ragged carpet. Water dispenser in lobby was either empty or out of cups.

Beds were comfortable and initial welcome from front desk staff was cordial. Requested front desk to provise a few additional towels for the room. Front desk assured they will let housekeeping know to deliver asap. Took over 2 hours before I had to find a housekeeping staff member on another floor to get towels. Ridiculous!

During this stay nothing. I was assigned a partially furnished room with a lamp on one night stand with one bulb. This made the room very dark at night. I informed the hotel the next day whom had the missing furnishings and light bulbs replaced. The maids failed to provide a full complement of towels during the remainder of my stay and to clean my room the third day even though there were 2 fully stocked cleaning carts in the hall when I left my room. My pasted experience at this hotel was better

close to businesses the pool smelled and the whirlpool was out of order.

Nothing So many things to list. Front desk was rude. They seemed to not care about their guests. Gift shop was closed down. No where to buy a bottle of water or soda. Luggage cart never showed. Room was dirty. Big stain on towel.

Not good for families. Much better ised as a conference center. Did not feel very comfortable. Room had no air and finally got a new room.

Lobby was nice Swimming pool dirty. Whearpool dirty and moald growing water fulthy never cleaned. Restaurant menue limited and plane kitchen not very good I would not recomend it