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Great location, good breakfast and the night shift employees were very kind. THe air conditioning was not working properly and despite a technitian came twice to fix it, it was still not cooling properly. Luckily the weather was not that hot but still made us not sleep properly.
Very friendly personel, great vacation for family with child! No
We came during the end of the season and they happily upgraded us to pool and sea-view .... very amicable the internet signal is weak in some rooms and makes for frustration since it costs 7 Euro per hour. Free internet would make the hotel even more appealing ...
The suites are well worth the extra compared to double rooms. Staff very friendly, food & entertainment better in the hotel next door for families. Quieter more peaceful than hotel complex. Despite hotel description, gym facilities are very poor. Just 2 or 3 apparatus, which were babdly in need of repair. Veri ill equiped. Also, although advanced room rate we booked quoted as inclusive of local 8% tax, we were still charged tax on top at check out.
The attitude of the staff to the hotel`s clients is worth mentioning: their eagerness to help you to solve your problems, their readiness to explain things, etc. Though, not all managers at the reception give reliable information. We loved Joanna.. Not any special drawbacks..
We loved the beach, the food and the staff. It's a great hotel to stay with kids.
I really had a pleasant stay at this hotel. Position is excellent and services'quality too. You have in a word everything for a relaxing and comfortable trip in Mallorca. No matter at all..
Nice cuisine, perfect staff, well organized accommodation, good SPA center, interesting evening programs, nice big garden.
Half board choice was really good, but it started at 8pm till 9.30, which is not very good time for eating big meal, something like 6pm would have been better. Rooms were clean, but poorly decorated. Nice evening entertainment. Good for families, lovely beach Timing of half board evening meal, room decoration could have been better for 4* hotel
beach, golf, sightseen
Friendly Staff,very clean well kept hotel. The swimming pools were regularly cleaned each day and water state checked. Beach is ajacent if you want to swim in the sea. Dining room excellent, food excellent with good variety and change each day. For us all was excellent . Best rooms are "PoolView" otherwise you overlook the main road or air conditioners.
Nice people in reception. Heated out-door pool. The food was excellent. Local bus-stop just outside hotel The room interior could be more up to date
beside the beech
I liked my staying at this hotel. The hotel services, location, atmosphere and staff were excellent.
Perfect beach, amaizing food, nice hotel!
spa, nice place, btautiful sea, good meals. no
the room was big in size.it was clean and cleaned every day.the one hour spa was most enjoyable.sitting out side eating breakfast every morning was lovely as was the breakfast buffet.all staff very friendly.nice view from the balcony onto the main street. the problem regarding the key room door numbers
Good value for money although drinks expensive if not all inclusive. Rooms very clean and comfortable with a fridge. Reception friendly and helpful, offered a glass of champagne at check-in, not bad for a 3 * hotel! Spa facilities very good, again excellent for a 3 * hotel. We stayed one night and could have acess 3 times for one hour each time. No problems getting a sunbed, even in the middle of the day,as there are plenty for everybody and pool area is very clean. All the guests were German except for us, which was not a problem except the entertainment is geared for this nationality. The entertainment the night we were there was bingo! The hotel is set quite a way from the centre of C'an Picafort and there are not many bars etc in the immediate vicinity, so a car is recommended if you want to travel further afield.
very nice location at 100 meters from a nice beach, beautiful view of the room on the sea, good SPA, nice swimming pool, very good breakfast buffet. internet wireless did not work for a week not acceptable in 2010 in a hotel with 500 hundred people..........., the room was equipped with 2 single beds and the sheets too not very appropriate for a couple and when i asked a change they told me all the rooms are like this.........When checking out at hotel reception they did not accept my credit card with chip for a problem of their bank credit card payment device (POS) and I lost a lot of time while I had to take a flight....
Excellent hotel, to my opinion closer to 5-start than the announced 4 stars. Breakfast is just magnificent. Variation, many fresh products and very well prepared. Thinking about the breakfast in itself, was such a joyful moment that it made us easy come out of our beds. Hotel is quiet and very clean. Because of the surrounded pool area, on days that are too cold or windy at the beach, you still find a nice place to rest. Absolute value for money! On one of the days the wi-fi internet broke down, which was a problem for me as the "business" goes on. However, the hotel staff was very client oriented and reacted adequately by arranging a computer at the office premises until the problem was fixed.
Very comfortable rooms and beds - sliding door between bedroom and living area very good idea. Two swimming pool areas are great and the kids loved the larger one. Playground area very good and pool bar provides great service. No
Very nice hotel! Friendly staff. Spacious confortable rooms.Very nice place! Good value for money! Nothing.
Extremely well run.Attentative staff, good food.Very clean.Excellent pool facilities.Large comfortable rooms. The fitness suite was extremely disapointing.It only had 4 aerobic machines and some dumbells despite having plenty of room for more things.
Hotel has excellent front desk and food and drinks. I found that rooms were not finished, I mean there were damages like with electricity connector and etc.
Tidy room. Internet access was unable in the room (no facility)
Very good pool
is new and modern! Was the second open weeks in the season. we stayed 3 days without soap. They were not more able to understand reservation. Was not possible to do different receipts.Internet was not avaible in the rooms.Fridge bar empty.
Clean spatious rooms, modern designed, good restaurant
Having the Suite for 2, we absolutely enjoyed the space, comfort and quality of the room. Very good beds! Excellent breakfast with exceptionally good staff taking care of it. Helpful receptionists. Close to beach. Quite unusual mix of good impressions, hard to find very often. Request the room not facing the street side for more quiet sleep. Empty fridge instead of minibar, may be good or bad news, depending what you expect.
The rooms were large and well furnished, the pool was huge and imacculate. The entertainment team were fantastic and really made it fun for adults and kid alike. Well Done! The air conditioning broke and leaked into our room, this was overnight and we didn't sleep much due to the dripping. The man fixed it for a few hours but then it happened again later that day and had to be fixed again.
The quietness, the gardens and the choice of pools. The air conditioning did not work well.
everything but especially the grounds and the pools, at night all lit up with lovely lighting was magical, the fountains were so pretty, and the hotel and grounds were spotless, it was an oasis in the middle of a beach/seaside area. there was a mild smell coming from the nature reserve we thought it was the drains but once we realised it was 'natural' it was ok.the mozzies were rather troublesome.
Beautiful hotel, wonderful surroundings and gardens. Warm and friendly place to stay. Great facilities,would definately stay here again
Good location, excellent apartments, lovely pool and spacious gardens. Never had any problem getting a sun bed even though we stayed in peak season.
The wonderful pool complex, the beach being excelent and close by.
The rooms were spotless, staff were friendly, and the pool facilities good and not too crowded or rowdy though it was the middle of August. We would have preferred another bedroom in the apartment rather than having two people sleep in the lounge area. A bigger balcony and four chairs as the rooms can accommodate four people!
We really enjoyed the swimming pools and the playground! We were disappointed with how cold the indoor pool was, couldn't use it:-( The English movie channel was broken and staff weren't very helpful! Not much around hotel.....don't think we'd return...
The room that was "simple" and stylish in decor and not overloaded in the way some spanish hotels tend to be. The staff was very helpful and we liked the lange range of facilities. Right from the fitness room over the internet access to the tennis court which we used almost daily, No......but mayby you should convert one of the swiimng pools into one with a deeper end. The more grown up children is missing a pool where you are allowed to dive in head first.
Very good various breakfast, wonderful animation for kids and adults, big light rooms, wonderful pool I dont like the cleaning of my room.
Hotel staff and food are the best at this hotel. Staff is always prepared to help you whatever you need. Great variety of food at the restaurant. The 'all inclusive' system is not real... most items at bar menu are not 'inclusive'; also, bungalows could have a better airconditioning system (one room was freezing while the other was warm); kids mini club doesn't exist...
Location, Hotel Staff, Kid's Miniclub. Overall, it's excellent value for money!
Food was good in most days. The pool was also great, until in some colder days the water was not warm enough. I love tha fact that the accommodation is in bungalows - close to nature. The staff was not always as helpful as could have been. We were independent travellers (not with a group) and sometimes struggled to get information / advice in English. The profile has changed towards famililes with larger (teenager) childhren and German groups - our prefernce would have been to younger children / English speaking people.
The variety of food was good. Hotel staff were good, freindly and helpful. The pool was really clean and all facilities were well maintained. Accommodation was ok but as you'll not be spending much time inside it didn't matter. A major problem was the 'entertainment' provided in the evenings.For a family hotel complex it was far too loud and went on too late. The pa system was simply too loud and was cause our 6 month old baby to stay awake. On two occassions, I went to the reception desk to complain but was told that they couldn't do anything about the sound levels as it was run by a seperate company. This is the only reason why I could not foresee returning to the resort. I would also not recommend it to freinds based on the inappropriate & ridiculously loud entertainment. It was not a problem that it was only in Italian - but the volume caused the whole family problems when trying to sleep, If this problem could be resolved. I would definitely book again
The location is very peacefull, access from Palma with the offitial TIB bus line is quite easy, as well for to Alcudia (refulat busses). The bungalows are very nice for small famillies or couples. We were there the second week of september and this familly-oriented resort was not crowded at all. Can Picafort is at walking distance : the supermaket is very close, and the bungalow fridge worked fine ... (see comment on food) The food at the buffet was not exciting at all, but I have no complains to make (just make sure that you arrive on time for the restaurant's opening times). I guess it is convenient with kids, and for thier taste, but yonger couples will prefer to choose "breakfast only" and go out for diner (Alcudia/Can picafort - regular bus line)
Nice pools, lot of space in resort, good breakfast and dinners, the suppermarket is close, close to nice long beach, bus stop was infront of the entrance, you can rent a car, bicycle, scooter right in the resort. We did not get lot of information, how it is going, when you have half board, so I missed this information, I´d excepted during the arrival in reception, but the receptionis whos worked at night hardly speak english.
The staff in restaurant was very nice and friendly. Special thanks to Gabriel
Very nice hotel, really clean. Food was excellent 5/5 (we had all-inc, recommended) and the staff was really helpful, smiley and overall there was fantastic atmosphere. Rooms were comfortable. I would say this may be the best hotel in Mallorca, atleast you won't be disappointed. Travelling with kids, 3 & 12 no
Excellent location. The beach next to the hotel is great! The staff is friendly and willing to help. Because the majority of visitors come from Germany, most of the events organised take place only in German. Spanish and english should also be considered at least!
Very friendly staff, and varied and good breakfast and dinner buffet. Nice location, in a quiet part of Can Picafort, and a quiet part of the beach. Recommendable hotel for families with kids.
We went to the beach and took the bus to the port to walk and shop and sightsee
Clean hotel, good breakfast, good value for money, nice pool area
the reception staff were verry helpfull and friendly especially the night porter/ receptionist
Location and HB Water quality
food cleanliness of my room
Very friendly staff. Nice animation. Delicious food. Perfect location of the hotel ( very near the coast ). A lot of very small children.
We liked the proximity to the sea. The meals were well done, staff was very friendly. Apartment was small for a family of four.
+ Very friendly staff, great location, facilities, food, swimming pool, hotel next to the beautifull beach, lots of restaurants around - Strange smell at night comming from outside, airco not sufficient
In general, very nice and pleasant stay. At first, the family (couple with 2 children) had been assigned to a room just above the kitchen which was very noisy. At our request, we had been moved to another room. Food was excellent and staff was really helpful. Improve the fittings/ furnitures in the room, sofa beds for the kids are a bit old and small which are ok for young children but definately not for adolescent.
very friendly staff and perfect location very noisy road which is too closed to the hotel
The suite terraces and views from the suite's terrace are fantastic. The service was excellent. The breakfasts were very enjoyable and the food fresh and service again excellent. The location of the hotel is prime. Parking is very convenient. Beautiful lobby. Overall, a very pleasant experience and worth returning if certain upgrades are undertaken. The room is not 5 star appointed. Theroom furniture was not top quality and a bit sparse. The beds/linens need improvement. The hotel does also not disclose that the beach is not theirs, but private and, during July 2008, costs $15 USD/day for 2 people for an umbrella/chair and $30 USD/day for 3-4 persons.
Everything was excelent. The breakfast, the beach, the pool, the staff... The shower should have more pressure.
Breakfast good three days out of four. Facilities very good. Staff friendly.The suite was good and worth paying the extra. Noise early in the morning from delivery bay disturbed us each day. Dinner buffet poor value for money, food quality disappointing when breakfast is better. Beds too hard. Shame about the weather but thats life.
Nice safe peaceful area overlooking beach. Good buffet style meals and good service by staff including a complimentary drink from bar upon arrival. A good rate for a Five star Hotel. The a la carte evening menu was very limited and quite expensive. The location has nothing to offer in the immediate vacinity - no bars / restaurants within walking distance. We stayed at end Mar'10 and noticed that the beach was being worked on, so it was not inviting to lie out.
Everything is really wonderful! Fantastic dinners and breakfasts!! Gym, SPA, good pool. Gentle stuff. Real 5*. None
Good location, opposite wetlands area. Excellent buffet menu. Spacious rooms. Supplied kettle for our early morning cuppas. Swimming pool area rather cramped and plain-looking. Front of hotel somewhat ornate, with Greek-style pillars. International restaurant very uninspiring.
It was a good family hotel right on a very beautiful beach. It appeared to be clean and maintained. This hotel also did not appear to attract the "party crowd", so it was plenty quiet in the evenings. It was listed as 5 star, which it is not. It is maybe a 3+ or a 4 star hotel. The morning breakfast was OK, but not what I would expect from a 5 star hotel. During the weekend the pool area was fairly crowded and we had trouble finding somewhere to sit. But there was plenty of room down on the beach.
The facilities were very clean, the staff very efficient and helpful. The beach was nice but when we there the weather wasn't the best for the beach; however, the pool area was protected and was perfect. The spa was also very nice. We only ate breakfast there but it was all anyone could ask for.
Absolute a class hotel with a high standard - just to the sea side.
We are very pleased to be in this hotel. Excellent combination of price and quality. Especially wish to acknowledge the responsiveness and utility staff and reception. The hotel is perfectly located! To the beach on foot to go up to 10 minutes at a slow pace. Fairly quiet area. Neighbors in the hotel were calm and respectable people. Nearby are small shops with ample choice of food, beverages and beach gear. Prices are slightly inflated, but the same can be bought at a fairly large supermarkets, which are all within 5-15 minutes by bus (taxi). The nearest bus stop is located directly opposite the hotel Las Gaviotas on the highway MA-12 «Arta - Puerto de Alcudia». 5 minutes walk is rental car office and tourist office where you can buy a tour through the neighborhood and boating. Around the hotel there are a lots of greenery. We did not use the hotel swimming pool. And why when a great sea with a great beach is near! And of course we plan to return to this hotel again next year!
Very friendly staff, clean apartments and grounds, air conditioning 24 hours, central but quiet at night. Washing machine provided free of charge. First week we were the only English speaking family there, also although claims to be self-catering not very well equipped to do so. Two rings and a microwave - no oven.
Very friendly staff, good rooms, convenient place.
I liked the very helpful, friendly staff. The food was lovely and very reasonable. The complex itself was clean and well maintained and would definitely recommend it, in fact hope to go back again next year. There was nothing I didn't like about the Hotel itself the only thing (which was rectified a.s.a.p) was that we booked a 1 bed apartment and were given a studio initially but were moved to a 1 bed on the 2nd day when 1 became available.
quite, large apartement, nice garden, a special note to the restaurant (a la carte). rooms are made every two days, TV without Italian nor French channels, neighbours families with babies waking up at 7:30 am, breakfast closes at 10 am dinner at 8:30 pm (in Spain !),wardrobes scent humidity. Anyway these are only minor difects,the main problem doesn't own to the hotel itself but to the location: Playa del Muro is a really over-built, over-crowded sea side with dozens of huges hotels that like in many others Spanish coastline risk to delete the appeal of an otherwise beautiful place, sic!
Very clean apartment and well maintained Hotel.The food at the restaurant is very good from the paying menu part which is open to anyone even if they are not staying at the Hotel.Pool area is really nice with bar and food service.
This hotel is a nice little group of very nice and decent rooms in a very tastefully designed environment. As a male adult, I stayed in it with my ten year old son who would like to stay in the hotel next time we come to Mallorca. And that is saying a lot because he is one of the hard-to-please type. It is nice and safe for kids. Because it is fairly small, you do not experience the type of noise you get from very large multi-storey hotels where you are just like one piece of sardine in a tin. We loved the peace and quiet and being able to take a rest any time of the day or night. We will certainly stay there again. The hotel provides free WiFi 24 each day. I came with my laptop and my son came with his netbook. Unfortunately, the hotel was having a teething problem with the technical aspect of ensuring that the WiFi worked. They were making efforts with their service provider, but we had few days on which we could actually use the the facility. As I needed to be in contact with my office, I resorted to using the internet cafe in the hotel. This will not stop us from staying in Elisa next time.
Quiet; surrounding ambient; friendly staff bugs (near a river); beds
The Aparthotel Elisa is in a great location for those wanting a peaceful holiday with a family atmosphere. Its very clean and the staff are friendly and helpful especially the receptionists. Its a short walk from a beautiful beach and lots of shops and restaurants. We will be going again!
Great value, location, accomodation and friendly staff, also nice to get invited to the free dinner on Thursday.
The hotel is centrally located in Puerto Alcudia an ideal base for the marina. It is a quiet hotel ideal for relaxing by the pool, good food and clean rooms.
Good location, near the sea. Pool. Freindly and helpfull staff, good breakfast, good value for money
Honestly we just used the hotel to sleep at and have breakfast, and for that it was more than sufficient, and we were very satisfied with the price and what we got for it. Seemed a nice hotel also for families. Would not recommend it to couples. Lack of variety at breakfast buffet
Service and meals were very good. Plenty of variety, quality & quantity at breakfast and dinner. Our room was well located overlooking the pool. We arrived late after all meals had been served. Advised by reception that a cold buffet was available however the selection was poor and meat had been left warm over the bains marie. Not good for salmonella etc. It would have been better if they had not offered any late meal. First impressions may have put us off. But we later experienced the excellent food for the remainder of our stay.
I dont know how this hotel can get 3 stars.Huge mistakes.The hotel definitely need a remodeling! I was tehere only 2nights -sleepless nights.
I wouldn't know! When we arrived, we found we had been shunted 7 kms further out of town into a "brother" facility, 2 and a half times further from the beach. I did NOT get the holiday I ordered and paid for. Check that you actually have bookings at the "Viva" you ordered!
A perfect 4 star family hotel with everything a family wants to spend a nice vacation at Mallorca Nothing!
Pleasant surroundings The Heating system generated Humid Air inside
Helpful friendly reception staff. good room facilities.
Great facilities - 4 pools, gym, restaurant. Rooms were well appointed with useful kitchenette. Handy for the beach.
Attractive design, location, range and quality of food, indoor swimming pool, obliging staff Minor communication problems sometimes arose because I do not speak Spanish or German; I would have preferred more tourist information guidebooks in English; would have preferred fewer meat and more non-seafood fish and vegetarian dishes in the main buffet restaurant; the singing was quite poor at times!
The location was very convenient, the beach just 50 meters away. Numerous pools to chose from. The buffet was very good, fresh every day with more than enough choice. Very flexible in terms of late check out. For families with children a very good location. The fact that people put their towels on the chairs at the swimming pool very early and keeping it occupied while only using it 2 hours a day. They should enforce a policy to prevent this.
We found the room ideal for our purpose. The service was excellent. The food was superb and the waiters were wonderful. Nothing was too much trouble for them and they remained calm, cheerful and efficient at all times. The state of cleanliness in all areas of the hotel was excellent. We liked the large bathroom and roomy bedroom which was warm and comfortable. I particularly liked the adjoining beach/sea situation and the total absence of barking dogs. We were very disappointed that the swimming pool was too deep for learner swimmers. It was advertised as heated indoor pool but it is meant for advanced swimmers only and we were dispppointed about this.
Good hotel for families with small children, food was great, beach is beautiful and ideal for children. The hotel staff was very polite & helpful. We enjoyed staying there a lot. Will definitely recommend this hotel to my friends. People reserves the sunbeds near pool, though it's prohibited by hotel's rules. Well, it's just a complain to the guests, not the hotel :)
Very nice and well located hotel. Friendly staff and wonderful beach with crystal water. Well equiped rooms. Evening entertainment was dedicated rather to older guests.
Attentive reception and restaurant staff, large outdoor swimming pool, quite comfortable rooms. The beach is a little below expectation - in some adjacent Alcudia or Can Picafort places the sand beaches are wider and look a bit more inviting.
great choice for family, friendly staff, great variety of food, excellent beach, so everything you need for vacation evening entertainment is not the strongest point, but the team is very friendly and enthusiastic
Hotel is right on the seaside poor facilities, noisy small rooms, uncomfortable beds, no guest relation support, overcrowded restaurant at the supper time
The location and view were fabulous. The breakfasts were super. We enjoyed it very much.
Location of the hotel is excellent, at the end of Can Picafort right on one small beach. On arrival we were welcomed by glass of champagne and we got sea view room although I’d booked regular room. This was a pleasant surprise, because at booking it had additional cost. We had half board, and I must admit it was one of the best I’ve tasted in hotels. The variety of the food served was excellent, there is selection for everybody’s taste, from pastas, fish, meet etc. Wi-fi is available only on the ground floor, not in the rooms. You also need to get up early in order to get some of the sun beds that are available on the terrace, but that’s case in almost every hotel on Majorca. The towels on arrival had some dirt stains.