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Very friendly personel, great vacation for family with child! No
The attitude of the staff to the hotel`s clients is worth mentioning: their eagerness to help you to solve your problems, their readiness to explain things, etc. Though, not all managers at the reception give reliable information. We loved Joanna.. Not any special drawbacks..
We came during the end of the season and they happily upgraded us to pool and sea-view .... very amicable the internet signal is weak in some rooms and makes for frustration since it costs 7 Euro per hour. Free internet would make the hotel even more appealing ...
We loved the beach, the food and the staff. It's a great hotel to stay with kids.
The suites are well worth the extra compared to double rooms. Staff very friendly, food & entertainment better in the hotel next door for families. Quieter more peaceful than hotel complex. Despite hotel description, gym facilities are very poor. Just 2 or 3 apparatus, which were babdly in need of repair. Veri ill equiped. Also, although advanced room rate we booked quoted as inclusive of local 8% tax, we were still charged tax on top at check out.
Great location, good breakfast and the night shift employees were very kind. THe air conditioning was not working properly and despite a technitian came twice to fix it, it was still not cooling properly. Luckily the weather was not that hot but still made us not sleep properly.
Half board choice was really good, but it started at 8pm till 9.30, which is not very good time for eating big meal, something like 6pm would have been better. Rooms were clean, but poorly decorated. Nice evening entertainment. Good for families, lovely beach Timing of half board evening meal, room decoration could have been better for 4* hotel
Nice people in reception. Heated out-door pool. The food was excellent. Local bus-stop just outside hotel The room interior could be more up to date
Friendly Staff,very clean well kept hotel. The swimming pools were regularly cleaned each day and water state checked. Beach is ajacent if you want to swim in the sea. Dining room excellent, food excellent with good variety and change each day. For us all was excellent . Best rooms are "PoolView" otherwise you overlook the main road or air conditioners.
beach, golf, sightseen
Nice cuisine, perfect staff, well organized accommodation, good SPA center, interesting evening programs, nice big garden.
Perfect beach, amaizing food, nice hotel!
beside the beech
I really had a pleasant stay at this hotel. Position is excellent and services'quality too. You have in a word everything for a relaxing and comfortable trip in Mallorca. No matter at all..
I liked my staying at this hotel. The hotel services, location, atmosphere and staff were excellent.
i feel that if you were not on an all inclusive deal that drinks and food were dear with not much variety in your spar shops
quiet and calmness, everything you need you can find around, information and reception services are perfect only one entrance
I liked the sea view, the availability of a microwave oven, electric stove, dishware and a fridge, and a proximity to various shops and restaurants. The shower gel in small packets was provided only on the first day, and then we had to purchase it.
Room OK, bathroom nice. Lot of shops and pups in the area No aircon in the rooms, a lot of noice from the street in the night (every night), only 2 pools for way too many people.
pool to many from GB
Good location, very nice room and excellent breakfast check-in was at 14.00 - a bit to late I think They served leftovers from lunch for dinner :o(
i would recomend this hotel for familys with young children we were a couple and thought at this time of year it would be couples but it was 99 per cent familys with young children i was bitten by mosquitoes which turned infec and i have since been treated with antibiotics for this and the bed bugs couldnt sleep in the bed for scratching
The pool was good. A lot of noise from the evening entertainment every night
The all inklusive care was very good and varied Although pre-consulted on that we have to check out 13 o'clock, at 12 o'clock we had to go with the 2 little children
Nice area, good pools, and okay entertaiment More information about things at the hotel would be good
Very pleasant hotel. Staff friendly, food lovely. No bad points about this hotel
Accomodation was very good. Variety and quality of food was good. Everything was very clean. Having to share a table with other guests at mealtimes. There was a weighing scales available for guests who wished to weigh their luggage before going to the Airport, but there was a charge of one Euro for each case/bag.
good service, good value for money sunbeds were taken fast in the morning
the busy road that kept me up all night
Substantial breakfasts. Quiet room. Cleanliness. Access to wildlife reserve Albufera. A nice balcony. Pleasant poolside. The hotel suited me perfectly.
the hotel was clean and the pool was also well kept. In terms of location it was where i wanted to be, close to the beach and restaurants. I found it to be good value for money. the bar service was a bit slow and often we had to approach them to be served. I would have also welcomed nightly entertainment even if it was a disco with a dj, rather than a laptop with a mix of 80's and 90's songs.
Great location, common areas were clean and inviting. Room was very small, had a discusting odour, and there was a very loud noise from the bathroom when other clients flushed their toilets. I think the drainage/sewage pipes ran down the wall adjacent to my bathroom - unacceptable - this room should be a storage room not a bedroom and sleeping was impossible.
All the staff we encountered were very friendly and helpfull. The breakfast buffet was excellent, for a 3 star hotel I really don't think you could expect any more! We would have preferred a double bed rather than 2 singles pushed together.
Nice room. Nice balcony. Guiet. Not far from the beach. Very helpful staff Bed not very comfortable. Hard! Little variation on the breakfast buffet.
Fairly priced and well positioned for the things that Alcudia has to offer. Breakfast was value for money. Crazy golf is a crazy price!
spa, nice place, btautiful sea, good meals. no
Good value for money although drinks expensive if not all inclusive. Rooms very clean and comfortable with a fridge. Reception friendly and helpful, offered a glass of champagne at check-in, not bad for a 3 * hotel! Spa facilities very good, again excellent for a 3 * hotel. We stayed one night and could have acess 3 times for one hour each time. No problems getting a sunbed, even in the middle of the day,as there are plenty for everybody and pool area is very clean. All the guests were German except for us, which was not a problem except the entertainment is geared for this nationality. The entertainment the night we were there was bingo! The hotel is set quite a way from the centre of C'an Picafort and there are not many bars etc in the immediate vicinity, so a car is recommended if you want to travel further afield.
very nice location at 100 meters from a nice beach, beautiful view of the room on the sea, good SPA, nice swimming pool, very good breakfast buffet. internet wireless did not work for a week not acceptable in 2010 in a hotel with 500 hundred people..........., the room was equipped with 2 single beds and the sheets too not very appropriate for a couple and when i asked a change they told me all the rooms are like this.........When checking out at hotel reception they did not accept my credit card with chip for a problem of their bank credit card payment device (POS) and I lost a lot of time while I had to take a flight....
the room was big in size.it was clean and cleaned every day.the one hour spa was most enjoyable.sitting out side eating breakfast every morning was lovely as was the breakfast buffet.all staff very friendly.nice view from the balcony onto the main street. the problem regarding the key room door numbers
Quiet; surrounding ambient; friendly staff bugs (near a river); beds
Great value, location, accomodation and friendly staff, also nice to get invited to the free dinner on Thursday.
I liked the very helpful, friendly staff. The food was lovely and very reasonable. The complex itself was clean and well maintained and would definitely recommend it, in fact hope to go back again next year. There was nothing I didn't like about the Hotel itself the only thing (which was rectified a.s.a.p) was that we booked a 1 bed apartment and were given a studio initially but were moved to a 1 bed on the 2nd day when 1 became available.
The Aparthotel Elisa is in a great location for those wanting a peaceful holiday with a family atmosphere. Its very clean and the staff are friendly and helpful especially the receptionists. Its a short walk from a beautiful beach and lots of shops and restaurants. We will be going again!
Very friendly staff, good rooms, convenient place.
Very clean apartment and well maintained Hotel.The food at the restaurant is very good from the paying menu part which is open to anyone even if they are not staying at the Hotel.Pool area is really nice with bar and food service.
Very friendly staff, clean apartments and grounds, air conditioning 24 hours, central but quiet at night. Washing machine provided free of charge. First week we were the only English speaking family there, also although claims to be self-catering not very well equipped to do so. Two rings and a microwave - no oven.
quite, large apartement, nice garden, a special note to the restaurant (a la carte). rooms are made every two days, TV without Italian nor French channels, neighbours families with babies waking up at 7:30 am, breakfast closes at 10 am dinner at 8:30 pm (in Spain !),wardrobes scent humidity. Anyway these are only minor difects,the main problem doesn't own to the hotel itself but to the location: Playa del Muro is a really over-built, over-crowded sea side with dozens of huges hotels that like in many others Spanish coastline risk to delete the appeal of an otherwise beautiful place, sic!
This hotel is a nice little group of very nice and decent rooms in a very tastefully designed environment. As a male adult, I stayed in it with my ten year old son who would like to stay in the hotel next time we come to Mallorca. And that is saying a lot because he is one of the hard-to-please type. It is nice and safe for kids. Because it is fairly small, you do not experience the type of noise you get from very large multi-storey hotels where you are just like one piece of sardine in a tin. We loved the peace and quiet and being able to take a rest any time of the day or night. We will certainly stay there again. The hotel provides free WiFi 24 each day. I came with my laptop and my son came with his netbook. Unfortunately, the hotel was having a teething problem with the technical aspect of ensuring that the WiFi worked. They were making efforts with their service provider, but we had few days on which we could actually use the the facility. As I needed to be in contact with my office, I resorted to using the internet cafe in the hotel. This will not stop us from staying in Elisa next time.
We are very pleased to be in this hotel. Excellent combination of price and quality. Especially wish to acknowledge the responsiveness and utility staff and reception. The hotel is perfectly located! To the beach on foot to go up to 10 minutes at a slow pace. Fairly quiet area. Neighbors in the hotel were calm and respectable people. Nearby are small shops with ample choice of food, beverages and beach gear. Prices are slightly inflated, but the same can be bought at a fairly large supermarkets, which are all within 5-15 minutes by bus (taxi). The nearest bus stop is located directly opposite the hotel Las Gaviotas on the highway MA-12 «Arta - Puerto de Alcudia». 5 minutes walk is rental car office and tourist office where you can buy a tour through the neighborhood and boating. Around the hotel there are a lots of greenery. We did not use the hotel swimming pool. And why when a great sea with a great beach is near! And of course we plan to return to this hotel again next year!
Breakfast good three days out of four. Facilities very good. Staff friendly.The suite was good and worth paying the extra. Noise early in the morning from delivery bay disturbed us each day. Dinner buffet poor value for money, food quality disappointing when breakfast is better. Beds too hard. Shame about the weather but thats life.
Absolute a class hotel with a high standard - just to the sea side.
Good location, opposite wetlands area. Excellent buffet menu. Spacious rooms. Supplied kettle for our early morning cuppas. Swimming pool area rather cramped and plain-looking. Front of hotel somewhat ornate, with Greek-style pillars. International restaurant very uninspiring.
The suite terraces and views from the suite's terrace are fantastic. The service was excellent. The breakfasts were very enjoyable and the food fresh and service again excellent. The location of the hotel is prime. Parking is very convenient. Beautiful lobby. Overall, a very pleasant experience and worth returning if certain upgrades are undertaken. The room is not 5 star appointed. Theroom furniture was not top quality and a bit sparse. The beds/linens need improvement. The hotel does also not disclose that the beach is not theirs, but private and, during July 2008, costs $15 USD/day for 2 people for an umbrella/chair and $30 USD/day for 3-4 persons.
Everything was excelent. The breakfast, the beach, the pool, the staff... The shower should have more pressure.
Nice safe peaceful area overlooking beach. Good buffet style meals and good service by staff including a complimentary drink from bar upon arrival. A good rate for a Five star Hotel. The a la carte evening menu was very limited and quite expensive. The location has nothing to offer in the immediate vacinity - no bars / restaurants within walking distance. We stayed at end Mar'10 and noticed that the beach was being worked on, so it was not inviting to lie out.
It was a good family hotel right on a very beautiful beach. It appeared to be clean and maintained. This hotel also did not appear to attract the "party crowd", so it was plenty quiet in the evenings. It was listed as 5 star, which it is not. It is maybe a 3+ or a 4 star hotel. The morning breakfast was OK, but not what I would expect from a 5 star hotel. During the weekend the pool area was fairly crowded and we had trouble finding somewhere to sit. But there was plenty of room down on the beach.
Everything is really wonderful! Fantastic dinners and breakfasts!! Gym, SPA, good pool. Gentle stuff. Real 5*. None
The facilities were very clean, the staff very efficient and helpful. The beach was nice but when we there the weather wasn't the best for the beach; however, the pool area was protected and was perfect. The spa was also very nice. We only ate breakfast there but it was all anyone could ask for.
The hotel staff were very friendly. The hotel is sorrounded by a beautiful garden with calming features.
the air conditioning room was not working for all stay. I asked for the first two nights to solve the problem without success. There was not soap in the room.
Bahia de Alcudia is a very nice family hotel, with lots of facilities for the family. The hotel and the rooms are very clean. A very nice hotel, and good value for the money. The food was ok, but had the mass production feel to it.
The people at the reception were very friendly and helpful. The room/bathroom was nice and clean.
Have been to this hotel several times always a good holiday here.
the staff were friendly and hotel close to old town and new with plenty of shops and bars etc,rooms were fine for sleeping in nice bathrooms hotel not international did not cater for us british tv all in spanish or german food is for every other nationality apart from british,enterainment was all in german or spanish and not enough seating at the pool or for the enterainment in the evening.we payed for half board but ate out most the time costing more money again was not happy.
Hospitality and friendliness of staff.
Location of hotel ideal. Reception staff very very helpful and friendlty. Great choice in food options. Pool & surrounding areas incl. gardens excellent. Much appreciated airport pick-up/drop off. Bar area badly serviced during day time from a staff and food point of view. Felt that this hotel is predominently for the German market, we as a family felt very lost for English speaking company.
the staff were very good. the fact that every tv channel was german! not a single spanish or english one!
The helpfulness of the reception staff and the size of the apartment. The 'gym' was extremely disappointing. I think that calling it a gym is false advertising as the selection of equipment was minimal.
I liked the facilities. The rooms were clean and the area well kept. Poor information about the sourrounding area; the staff knew a lot about the hotel but when it came to questions about restaurants and excursions, they lacked information and didn't bother to help. The pool area was very noisy - too much music at all times during the day from the entertainment area - not necessary.
Going out the room was pretty dirty,lots of mosquito's
Quiet surroundings , esy shopping, good restauants charges for wireless internetr
We enjoyed our stay very much, and generally we were pleased with the hotel and its staff and facilities. There is a r-u-l-e set by the hotel that says that blankets must NOT be put on chairs before they are to be used (in order to prevent "pre-booking"). However, this rule was not followed by the hotel guests, and the hotel did nothing to prevent this, and thus obsoleting their own rule. Quite meaningless....
Good, adequate apartement for our needs. No
Very impressed by the helpfulness and efficiency of the lady on the front desk. Some extra lighting in the main room would have been helpful - over the table.
handy for everything, could usually find a parking place, apartment really good with comfortable beds lack of utensils in kitchen - not even a sharp knife or a kettle, sauna was rarely switched on, website promised a hairdryer in every room but there wasnt one
Very close to the beach and to the facilities at Alcudia Port.
Good value for money. Efficient staff. Good breakfast. Excellent location. Uncomfortable beds
everything but especially the grounds and the pools, at night all lit up with lovely lighting was magical, the fountains were so pretty, and the hotel and grounds were spotless, it was an oasis in the middle of a beach/seaside area. there was a mild smell coming from the nature reserve we thought it was the drains but once we realised it was 'natural' it was ok.the mozzies were rather troublesome.
The wonderful pool complex, the beach being excelent and close by.
We really enjoyed the swimming pools and the playground! We were disappointed with how cold the indoor pool was, couldn't use it:-( The English movie channel was broken and staff weren't very helpful! Not much around hotel.....don't think we'd return...
The rooms were large and well furnished, the pool was huge and imacculate. The entertainment team were fantastic and really made it fun for adults and kid alike. Well Done! The air conditioning broke and leaked into our room, this was overnight and we didn't sleep much due to the dripping. The man fixed it for a few hours but then it happened again later that day and had to be fixed again.
The quietness, the gardens and the choice of pools. The air conditioning did not work well.
Good location, excellent apartments, lovely pool and spacious gardens. Never had any problem getting a sun bed even though we stayed in peak season.
The room that was "simple" and stylish in decor and not overloaded in the way some spanish hotels tend to be. The staff was very helpful and we liked the lange range of facilities. Right from the fitness room over the internet access to the tennis court which we used almost daily, No......but mayby you should convert one of the swiimng pools into one with a deeper end. The more grown up children is missing a pool where you are allowed to dive in head first.
The rooms were spotless, staff were friendly, and the pool facilities good and not too crowded or rowdy though it was the middle of August. We would have preferred another bedroom in the apartment rather than having two people sleep in the lounge area. A bigger balcony and four chairs as the rooms can accommodate four people!
Beautiful hotel, wonderful surroundings and gardens. Warm and friendly place to stay. Great facilities,would definately stay here again
Very good various breakfast, wonderful animation for kids and adults, big light rooms, wonderful pool I dont like the cleaning of my room.
Excellent hotel, to my opinion closer to 5-start than the announced 4 stars. Breakfast is just magnificent. Variation, many fresh products and very well prepared. Thinking about the breakfast in itself, was such a joyful moment that it made us easy come out of our beds. Hotel is quiet and very clean. Because of the surrounded pool area, on days that are too cold or windy at the beach, you still find a nice place to rest. Absolute value for money! On one of the days the wi-fi internet broke down, which was a problem for me as the "business" goes on. However, the hotel staff was very client oriented and reacted adequately by arranging a computer at the office premises until the problem was fixed.
Tidy room. Internet access was unable in the room (no facility)
Having the Suite for 2, we absolutely enjoyed the space, comfort and quality of the room. Very good beds! Excellent breakfast with exceptionally good staff taking care of it. Helpful receptionists. Close to beach. Quite unusual mix of good impressions, hard to find very often. Request the room not facing the street side for more quiet sleep. Empty fridge instead of minibar, may be good or bad news, depending what you expect.
is new and modern! Was the second open weeks in the season. we stayed 3 days without soap. They were not more able to understand reservation. Was not possible to do different receipts.Internet was not avaible in the rooms.Fridge bar empty.
Extremely well run.Attentative staff, good food.Very clean.Excellent pool facilities.Large comfortable rooms. The fitness suite was extremely disapointing.It only had 4 aerobic machines and some dumbells despite having plenty of room for more things.
Clean spatious rooms, modern designed, good restaurant
Hotel has excellent front desk and food and drinks. I found that rooms were not finished, I mean there were damages like with electricity connector and etc.
Very nice hotel! Friendly staff. Spacious confortable rooms.Very nice place! Good value for money! Nothing.
Very good pool
Very comfortable rooms and beds - sliding door between bedroom and living area very good idea. Two swimming pool areas are great and the kids loved the larger one. Playground area very good and pool bar provides great service. No
Position on the beach - particularly as weather was not that good so I could walk for miles either side of the hotel! Spa was ecellent also.
The hotel is very nice and near the ocean. The pool was perfect after it had different areas for children and adults. The hotel is concentrated on germans and has no staff that can speak other language´s. they had difficult to speak spanish also ! For the children it is very hard to fit among the other children after children do not speak other languages. The staff that had different activity´s for the children could only speak english and german and where very bad in spanish. ( the mother language ? )
It is clear that this hotel is very well run and a team spirit exists amongst the staff. All of my family felt they would like to return to the hotel again in the future. Well done! It might be possible to identify guests who would like to go to the mountains or elswhere for pic nics or walks/sightseeing (due to location of the hotel) without a car and arrange accordingly. The evening bar entertainment might be better co-ordinated with the restaurant by the staff offering coffee or drinks in the bar after the meal.
Public bus from Palma stops at the hotel. The location by the nature reserve and the sea is very good. The staff are very friendly and skilled at languages. Very convenient hire of bicycles in the hotel itself.
Very friendly staff. Nice animation. Delicious food. Perfect location of the hotel ( very near the coast ). A lot of very small children.
In general, very nice and pleasant stay. At first, the family (couple with 2 children) had been assigned to a room just above the kitchen which was very noisy. At our request, we had been moved to another room. Food was excellent and staff was really helpful. Improve the fittings/ furnitures in the room, sofa beds for the kids are a bit old and small which are ok for young children but definately not for adolescent.
We liked the proximity to the sea. The meals were well done, staff was very friendly. Apartment was small for a family of four.
Location and HB Water quality
food cleanliness of my room
+ Very friendly staff, great location, facilities, food, swimming pool, hotel next to the beautifull beach, lots of restaurants around - Strange smell at night comming from outside, airco not sufficient
very friendly staff and perfect location very noisy road which is too closed to the hotel