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A fair amount of parking available. Asked for early check-in and wasn't able to check in till after the latest check-in time. Also was asked to pay more at check-in for "more taxes." The staff was a bit rude. Paid for an ocean view and was placed in the motel portion across the street from the ocean with no views. The room was filthy with water all over the kitchen floor and dirt in the beds. The bathroom mirror was covered with mold in the upper left corner. New toilet paper was not left for our use. Mold and water damage were apparent in the closet. Dirty linens were left outside of our door from check-in till check-out. We asked for one bed but were placed in a room with two beds. One of the beds was broken in the middle of the box spring and the headboard of the second bed was broken off and had fallen behind the bed.
No parking , kids running and yelling in the hallways . Loud music , drinking and foul language at the pool , decks and balconies. We had to switch rooms because it was just nasty and with a small child we didn't feel safe staying there . Please find a different place to stay . Don't waste your money !!!! DONT WASTE YOUR MONEY!!!
It was a room This is a disgusting ghetto hotel. The Marriott was only 30 dollars more book there and actually stay in a room worth sleeping in. The room looked nothing like a single picture they had online and there were cockroaches as big as a mouse running around the hotel. It was the worst, trust me it is not worth it.
The pools and closeness to beach nice. Old buildings not updated some areas in bad shape. Not enough signage to direct you. No security, people smoking where they should not be.
Nothing!!!! First of all that wasn't the hotel they send us to they put us in another hotel that was worst and it was dirt ....for the price that my husband was paying they should of put us in the hotel that picture above.....when we wanted to go to that hotel the one that has the picture above they said it was full ..they didn't do anything to make us feel comfortable so we left and ask for a refund ...I refuse to go to the one they send me at ...I think they should of gotten us something instead of saying no problem ......so beware on which bulding they put you since they don't tell you ...
The price was good but you get what you pay for. Rooms were outdated and run down. Room was nasty and had Mold on top of shower. no vending machines worked. Parking for guest was very hard to find. Had to ride around for long periods of time in hopes someone would leave and get there spot. I traveled with an elderly person on oxygen. No guest carts available had to carry all tanks by hand to room on 11th floor. Asked for help but no one at the desk seemed to care.
We liked the location When we arrived, there was a line out the door. People trying to check in and only two women working the desk, a third woman later joined them. People had been through the line several times, rooms were not ready, we'd hat appeared to be the msnager. Sat in an office and appeared clueless. There Was A Sense Of Anger IN THE CHECK IN line. Elevators are way too slow, had to wait up to five minutes for elevator and sometimes it never came so we took the stairs. Maintenance was working, loudly outside our room at 7am one morning, woke us up.We used part of our stay looking at other places to stay.
The view was amazing from the surf building! Stairwells and elevator were very dirty. Rooms need some updating. Rooms were not cleaned properly.
Walk out door to beach, pools Broken front door, real bad room odor
Descent price. I was run down. So many things needed fixing and it was like nobody cared. The room was nasty. We were booked for three nights but left after the first. It is nothing like the pictures. On a shelf in the room there was what appeared to be rat turds. They had just cleaned the room. This place was not for me and my family.
the room was out dated and nothing like the pictures
The hotel is fairly new so everthing has a clean look and does not that have that worn down hotel feel you get in older hotels. The free breatfast is a bonus, not the greatest hot foods but coffee, cereal, breads and fruit are fine. It beats having to feed a family of 4 at Denny's. The location of the hotel is decent. The area looks safe and there are quite a few restauants and stores within walking distance. The hotel can be a bit far from the beach if that is what you came to the area for. The pool is OK especially for kids. The staff was courteous and helpful to me. I found the rooms to be comfortable and have all the ammenities I needed. Free internet is a bonus. I would definitely stay here again since I have stayed at other 'higher rated' hotels in the area that were just more worn down.
My husband as well as my Aunt have stayed here three times during the past few years, since it opened, and have always been treated with courtesy and kindness. Clean rooms and pool. Great morning breakfast. Beautiful lobby. No issues, what-so-ever.
Wonderful friendly staff; room was clean and comfortable. This is a newer hotel and is very well decorated. The continental breakfast was wonderful; many choices and the robust coffee was great! Definitely a great hotel to choose! Our only complaint was that the heater/air conditioner unit was noisy. But this is very common and every hotel we have stayed in has had the same issue.
new very clean safe area close to marshwalk a little priceyXXX i could of been beachfront for XXX
Second time staying there. Love the location!
Great employees-friendly, personable, all spoke whenever seen.Great linens...nice that even spread was washed after each guest's stay!Breakfast/bed were fine, too.Convenient, very close to where we needed to be on Sunday morning! nothing to report here! That's nice, isn't it?!
The room was beautiful and clean. The guests in the room next to us kept us up playing loud music until 3am. We called the front desk and after two attempts the hotel staff were able to get them to be quiet.
This guest did not leave comments about this hotel.
Staff. The concierge was having a difficult time finding a cab to pick us up Sunday morning to pick up our car at the Marsh Walk. The concierge had her son take us when she couldn't get any of the cab company's to answer. Nothing.
I had a great stay. Clean comfortable room and a very attentive and friendly staff.
The staff. Very friendly and accommodating. Nothing
Jeff was excellent the night manager... I had a problem with directions from the Litchfield Hampton... And he gave me a free upgrade at no extra charge...A+ For Jeff
Staff was very nice!!! Was very disappointed as I booked a king room and upon checkin none were available. Bathroom door squeaked horribly. Refrigerator leaked into the floor and needed defrosted.
Excellent room and right on the beach.
Room was clean, comfortable bed. Very nice view from balcony, grounds were well kept. Would liked to have had a hot tub available.
I pretty much liked EVERYTHING, the bed was amazing , the view was beautiful access to the bear and the pier was perfect. ...
Clean, nice rooms, beds were very comfortable. Easy access parking. Beautiful views. Will definitely go back. No hot tubs. A lot of construction goi going on.
Nice oceanfront view. Right on the beach. Loved the tropical sno stand. Kids loved the mini golf. Pools not cleaned enough. Construction going on. They changed full size refrigerator to very small compact one.
Location, ocean front view from the room, room cleanliness. We will be back! Constructions and lots cigarettes buds all over the beach area.
Nothing Paid for a room and didnt get what i paid for
Was a clean and nice room Staff were horrible.
I liked that they have their own pier. And are right on the beach. The room was nice. Outward appearance of the hotel is not very nice. Elevators smell so do the staircase. Pools are nothing fancy. VERY limited parking
I really enjoyed my stay at the Springmaid Beach Resort. It was my first time traveling to Myrtle Beach from Chicago and my room and view did not disappoint. My room looked right out onto the ocean and included a private balcony. The rooms were a very nice size and comfortable. The staff was great! Trey, the front desk clerk, was very friendly. After, I checked in I went to the bar in the lobby and Trey came over knew my first name and asked me how everything was. It is unusual for hotel employees to do that in my experience. Randy, the bartender, was also very friendly and extremely hospitable. I enjoyed my time in Myrtle Beach and am looking forward to planning my next trip there. I will be staying at this resort again in the future! I was confused on how to get to the front desk/lobby area at first. Not many signs but was able to locate it after a couple minutes.
I liked the cleaningness Didn't like that the office checkin was a bit far off, it shows a disconnect btw management and clients. Didn't like that the hotel didn't offer any water spots like jet ski rental or boat rentals. Didn't like the fact that there was no decent restaurant in the facility for breakfast, lunch etc. It meant you needed to leave the hotel often for quick stops which takes the relaxation out of the vacation
The rooms and housekeeping was good. People drinking in the pools with kids
We liked the proximity to the beach. When booking this room, I did a great deal of research. I read reviews, I scanned hundreds of pictures, studied accommodations and compared them to prices. This hotel had beautiful pictures and some pretty good reviews, so we decided to give it a try. The first thing we saw (and smelled) upon arrival was giant dumpsters of trash and men were shoveling it out of the building into the dumpsters. We checked in just to use the pools because our room wouldn't be ready for a couple of hours. We had to go find parking across the street before we could swim. The hotel was very crowded so we walked around for awhile looking for a place to leave our things. Before we could find a chair, a security guard asked us where our arm bands were. We hadn't been given any armbands so we had to lug all of our stuff (including our eight month old daughter) back to the registration office to get them. The resort boasts it's number of pools but each of them was warmer than some baths I have taken. We eventually ended up at an indoor pool where a lady was sitting right next to us smoking. After a couple of cours our room was ready. I was excited because it was advertised as ocean-front. When we got into the room, our balcony overlooked the parking lot. There was a mini fridge which we had planned on keeping our sandwich meat and our daughters food in, but it didn't work, so we ended up traveling to and from the ice machine several times to keep our things cold.
Some construction going on but other than that it was perfect. It is off peak so I understand doing the construction now. The staff more than made up for any of that inconvenience though. Wish they had a shuttle service to Broadway at the Beach for shopping and entertainment. Great winter rates on ocean front suite. Would love to come back with the kids this summer.
Convenient to restaurants Kids next room banging on railing at 7 in the morning.
Out front between the resort and the ocean. The pools / spa / grounds area. Beds were a bit rough to sleep in. Kinda springy. Pools could open earlier and stay open later.
Everything Loading and unloading zone. Too small and no help by staff. Traffic jam area!
Location off beach was wonderful! We traveled off-season, so traffic on Ocean Blvd wasn't an issue, but it would be during peak season. Parking is located in structure across the street and that was OK (prefer connected, but it's on the ocean front, so...). The Breakers ain't the same Breakers! Beware there are two (or more) towers -- North and South. You check into the North tower and it's all clean and wonderful looking, but if you're staying in South, it has more of a Motel 6 feel to it. Old, outdated. The three things that keep it alive are: Oceanfront views, price and housekeeping staff. Our phone didn't work, and (oddly) we didn't have a shower curtain, but they got right on it. Also, the beds are immediately there when you open the door, so be aware while dressing. Parking during check-in can be congested. Staff was harried -- took incoming phone calls before people standing in line (my pet peeve), but our check-in guy was cool and accommodating.
Breakers Resort failed to bill Hotels.com for our stay which was purchased two months prior. Breakers had billed us again for the stay and I contacted Hotels.com the following day after checkout to investigate the billing problem. They contacted Breakers and resolved the billing issue. Breakers later contacted me and apologized for the billing issue and explained they were crediting our card account and waived the standard resort fee. The prompt response was much appreciated! Enjoyed our stay and will recommend Breakers Resort
I was so impressed. All of the staff were extremely friendly and polite. It felt like home!
I really enjoyed everything about the Resort, when we arrived they upgraded us so for less than $200 per night We were able to enjoy a luxury hotel. I wanted to stay an additional night but they couldn't accommodate that.
Room was never cleaned correctly. Very disappointed
The 2 bedroom suit was fabulous, it had a kitchen , fireplace and great view! Only thing I didn't like was there was no fruit,Danish or juice with the free coffee in the morning,
Clean, quiet, attentive staff, convenient to the event we were attending, and not far from other Myrtle Beach attractions. Beds were the "heavenly bed" types, big fluffy beds, pillows, comforters, etc. but they were WAY too soft. It felt like we were laying in a hot dog bun. My wife and I kept rolling to the middle all night until we finally took separate beds. Also, the beds were not queen sized, but double beds, be aware.
Nice clean rooms and hallways, quiet. Bed Mattress sagged horribly in the middle. Parking garage does not have separate walkway for hotel guests Tub drain clogged and did not drain efficiently Pool looked dirty, not clear.
Rooms were very clean & staff was very friendly. A 5 min walk to the beach from the hotel so it was very convenient. No breakfast included
The staff Toilet leaked on the floor all night. Had to use lobby bathroom
The hotel was close to the beach without being in the middle of ocean blvd and all its crowds and traffic. The parking was inconvenient. You had to pay to park, and the garage was not directly connected to the hotel. You had to take the elevator down to the pedestrian walk way and walk around the hotel with all your luggage. It would have been nice to bring bags in during the check in process and then park after, but parking in front of the building was extremely limited. Although the room was nice and clean with a great view, I wouldn't say it was worth the price.
Everything. Nothing is bad here. I have stayed before. Amazing property. No hot tub at the pool any more.
It was very fancy with very reasonable prices. It was very crowded.
Housekeeping staff was very nice and helpful, room was extremely clean, no musty smells that hotel rooms sometimes have. Beds and pillows super comfy. The room did not have shampoo and only 3 towels. Front desk had lack luster service when we checked in.
Not actually ocean view room even though booked such, very rude staff.
Our stay at the Sheraton was perfect. Although we booked on July 3, the rate via Kayak was affordable and cost us 197 compared to the 279 booking through Sheraton would've cost. The hotel is in close proximity to the oceanfront, restaurants, and Broadway at the Beach. So close in fact we were able to walk to the oceanfront and enjoy July 4th on the beach! The hotel staff were prompt, courteous, and accommodating. The room was clean and had an oceanview. It was great! Well, Kayak is a third party, so you will need to secure payment and ensure the hotel has your reservation via Kayak's Customer Service Department. But they were accommodated and got us all squared away. I would definitely book through Kayak again.
Waterfront , clean 3:00 check in
Great location. Multiple pools were a plus! Staff were all very accommodating and friendly. Parking was kind of a mess. Multiple lots and all very tight.
It was lovely being right on the water. We had a beautiful view from our room. The resort is split up into 3-4 separate buildings. We were in the north building and not directly connected to the lobby. The lobby was small and a bit uninviting. The parking is a bit of a pain as well. The resort overall looks rundown and old, however, this is not unlike any of the accommodations in the area. Overall, my stay was just okay.
Proximity to the beach. The old style of the hotel. The refrig was not cleaned out.
The ocean view was very nice. There were several pools to chose from as well. Location is very good. Within walking distance of main strip. Parking is extremely limited. We had to carry all of our luggage nearly an 1/8 of a mile due to there being no where to park. It also took us over an hour to check in. The line was out the door. It took the staff nearly 20 minutes per guest to check them in. The room are very out dated. Looks like it belongs in 1980.
The setup outside
Very friendly, helpful service Poolside bar ran out of most beer??? What the heck... They should have ran to the nearby liquor store and purchased a few cases. Lame.
We only stayed here overnight, but the hotel was within walking distance to just about everything we wanted to see. The front desk was very nice, called to ensure the room was ok, and even got us a cab so we could go to the Pirate's Voyage without having to drive. We were really looking forward to hanging out in the pool/hot tub with a few drinks after our early dinner reservations. However, the bar at the pool closed at 6 pm. Sure, there was a bar fairly close by that we eventually ended up at, but we would have preferred to stay on site.
My friends and I really enjoyed our stay. We had an oceanfront standard room with two queen sized beds, and the room was spacious enough for four adults. It was also very clean. The staff were very friendly and helpful. We enjoyed the closeness to the beach, while also having the options of the pools, lazy river, and jacuzzis. The grassy picnic area is also a great place enjoy lunch or just sit in the shade while still enjoying a view of the ocean. The location is close enough to all the action of main part of Myrtle Beach, but just down the road a bit to not be crazy. The resort is very family friendly, but our group of ladies enjoyed it on our trip without kids. I would recommend Dayton House to anyone heading to Myrtle Beach! Although some people may be frustrated that the parking is across the street, it seems to be pretty typical for hotels in that area. We never had trouble finding a spot. Also, there is a loading area where you can park when checking in.
Room was clean and in a good location with nearby restaurants and attractions. Staff was helpful. Relatively inexpensive considering the proximity to the ocean. Was advertised as "beachfront" room, instead, was located at an alternate building around 100 feet behind their main suites, with no view of the ocean from the room.
Oceanfront Efficiency with plenty of room for my daughter and myself. Didnt have to drag a cooler around to have food and beverage in the room and even table and chairs to have a sit down meal. Great view of the Ocean in room 1062 from our "livingroom" and balcony. Great place for a winter shopping vacation. Toilet paper and towels were a little thin.
First of all, I would like to make it clear I can only review the section I stayed in, which was the "west tower" it is the smallest tower across the street. Over all the room was OK, it had random furniture kinda crammed wherever they could get it to fit. The kitchenette was nice, stove was older but actually very clean.BTW they expect you to wash whatever dishes you use before checking out. The staff all seemed very nice as well. I can stay I have stayed at much better hotels but I can also say I've stayed at worse. My issue however was the fact that although we parked in designated parking (we even had to fill out information about our car) our 30-day tags including the screws were stolen off of our brand new car. The night it happened I woke up in the middle of the night to a car alarm going off, it wasn't ours and I didn't see anyone so I figured someone must have bumped their keys. I know there was little to nothing Dayton House Resort could have done but they didn't even offer to knock money off of our room price. I'm sick of these myrtle beach hotels having designated parking but taking absolutely no responsibility for anything and Dayton House is one of them. My opinion......stay at your own risk.
value People trying to limit my vacation to sell me things
Rooms are spacious, good location has a lot to offer families. Have stayed here a number of times. Will stay again. Only problem we had in the number of times is the last time we stayed here they tried to charge we twice for the resort fees, the only reason they didn't is when I told him I had a copy of the receipt where I had payed it then he said he had made a mistake that I did not owe it.
We like the swimming pools and location Didn't like the fact one of the elevators was out of service for the whole weekend
View Lack of hot water in shower
The pools ,the room was big enough ,the housekeeper was super nice ,she took good care of us and our room,,, What I think I didn't like was they didn't explain some stuff to us like where the elevators were and if we need it coffe in our room we had to ask at the lobby,and that they had a gym at what time we could go there or how to get in, other than that it was ok,,,,
View. Is nice. View
Ocean view Cheap towels, restaurant not open very long. Long wsit for elevators
Very friendly staff and beautiful views! Roaches around the pool area.
I liked the beach access. As well as all the pools for children. Also the attached bar. The room was very clean and had great views! Parking, parking, and Parking!!!!
Very clean rooms, great veiws from the ocean tower suites Upon entering building was greeted by an front desk employee that acted and looked like she didnt want to be there. Very strange layout of the way to get to elevators for the ocean tower rooms.
I liked the comfortable beds most of all and the quality of the furniture. We stayed on the 14th florr and the view was great. I did not like the front desk staff that showed lack of helpfulness.
Room comfort, decor, and cleanliness. Location, particularly being on the beach. View of beach from room and balcony. Indoor and outdoor pool area. No baby change table near pool. Walking to parking garage was inconvenient especially with a baby and walking as a female alone.
I liked the staff the amenities and comfort that was offered by the hotel The only thing I didn't like from the hotel was the check in process and the parking. This process wasn't bad by no means it just seemed to a bit crazy and hectic
I enjoyed the location, the multiple pools and jacuzzies, the ocean view from the balcony, the comfort and cleanliness of the suite.
Loved the stay once we actually got a room and got settled.
room was excellent staff vey friendly. information advising on hotel amenities would have been useful - we only discovered indoor pool at checkout!
the room was very nice and clean. very quiet. however not a comfortable chair in the room. parking policy and location are atrocious. the first 3 floors of the deck were nreserved for valet parking($8 dollars) and they were all but empty.received a warnig of possible towing if i parked on the first level again. deck was two blocks over.a long walk in rain or (yes) snow.
It was very cozy and relaxing. personnel was extremely helpful. the hotel was very quiet. the parking was across the street.
The couch in the room was unconformable because it was a fold away bed, needs to be replaced with a real couch.. The bed room shouldn't have a window that looks into the hall way out side of the room.
Clean, Beautiful Decor, Beach Access King bed was uncomfortable
Quick response and confirmation Pools are tooooooooo small. No inside lazy river! I never found or saw the inside pool. Weight room always busy! Parking deck is very tiny and dangerous!
Room was excellent with ocean/beach view. Very nice set up and everything went fine without an issue. Very slow season, so this was not a problem for me, but in the summer the parking is across the street behind a restaurant in a parking garage. This could be a frustration.
This is what you expect from Marriott. Beautiful Ocean Front Property just steps from the ocean. My adult daughter and I were upgraded to an ocean view room that was fantastic. We enjoyed the Spa here very much. The staff was attentive and helpful. Added fees. Pay close attention to the fine print. There were many additional fees that add up quickly.
We were first timers to Myrtle Beach and since it was a short trip we were wanting to splurge and not drag our camper. We were beyond pleased with the value of this Resort. We had a fantastic Ocean view at a really nice Resort for not much more than the local campsite. I would for sure recommend staying here if you are not into the "Ocean Dr. strip scene" because unlike the hotels there you have privacy. The pillows they were too flat!!
The public areas and amenities are fantastic. Definitely the best option (ONLY option) for luxury accommodations in Myrtle Beach. The room was clean, but spartan. It did not match the look of the rest of the facility and definitely needed updating.
It was a last minute deal and we were pleasantly surprised. Super nice staff. Location was beautiful. Walked right out to beautiful beaches. No breakfast included. Would have been nice to get some coffee or tea first thing. But not a deal breaker. Would definitely go back.
Very professional staff. Our room was very nice with a single bedroom (dual queen beds), a double murphy bed and a hid-a-bed sofa. The view was amazing. The pool area is very clean and well maintained.
The room was clean and staff was friendly Nothing bad to say really, the breakfast offered could of been better. Nothing wrong with it if you like your carbs.
We had an oceanfront room that was big enough to accommodate our needs. My grandchildren and I loved the indoor pool, lazy river, and jacuzzi. The pool and lazy river really were very warm and perfect for having something to do together. The breakfast was just fine, like being at home. The staff was great and very welcoming. The facility is a bit dated and needs some renovations. That didn't change our stay any so it was okay. There are no outlets for charging your devices at the pool area or bathrooms but we made it work.
The location was great; Right on the water and Ocean Boulevard. We were there during spring break and it was very noisy late at night. We could hear the cars, loud radios, yelling until about 3 AM. I would recommend that make sure it's not spring break for college/high school kids when traveling to this location.
The location was great and the woman working the front desk was nice. This hotel has no affiliation with the known "Holiday Inn" chain of hotels. How they can call themselves a Holiday Inn is a travesty. Also, I was looking forward to swimming when I checked in only to find out that the pool area was closed for renovations upon my arrival. My room was messy and there was clumps of hair and used tissues on the counter in my bathroom. And there was no food or hotel bar onsite. Lastly, the hotel advertises itself as a 3-star when in reality, it's probably a 1-star.
The location was awesome. There was so much nearby and could walk which make the location an A+. The hotel sits right on the beach and all you have to do is walk out which makes going to the beach great. The staff was pleasant to work with and willing to explore questions about bill. The room seemed very small especially the bathroom and the kitchenette which is a nice touch to the room but a little much for that size room. The area for breakfast is extremely small and and tucked away.
Location, water parks and access to the ocean was good The service was poor from day 1 till I got home and is still poor. Day 1 - dirt or something around the toilet and tissue roll was broke. Fan above stove broke. broken knife in drawer. gave knife to lady who cleans rooms says not my job. day 2 - Called about fan - still no knife returned -no one showed to fix fan- elevator stopped working, stuck on 3rd floor day 3 - called again about fan and knife - no one cleaned room called for towels twice had to go get towels from main desk. got knife around 4pm day 4 - no one cleaned room again, called about fan, now someone shows late that day. day 5 check out, daughter left phone, called at 2 spoke to a fairly rude female, who showed no concern with taking my name or number and said some might call me tomorrow. called back at 6:30 and spoke to a very rude female who tried to hang up after saying the cleaning people went home at 4. I told here I called over 4 hours ago, she looked it up and said they found it but the lost and found person is gone and want be back till Wednesday and there is nothing that anyone can do. So I am still waiting to get my babies phone back.
Very child friendly. Lots of things to do to entertain small children. Definitely a good family atmosphere. Oceanfront queen suite was crowded for four people. I had stayed at this resort before and with the oceanview room with two queen beds we also had a sitting area with a sofa that gave us the extra room we needed to be more comfortable. Oceanfront was not worth the compromised space.
The rooms were huge and comfy. We were right by the children's pool area, so I expected it to be loud, but it was not. The beach was great. We also enjoyed the Malibu beach bar and the entertainment at night. All of the staff we encountered were extremely friendly and helpful. I would stay there again. There were some areas where the ceilings and walls needed some cleaning. The pool areas were very nice but were always very crowded.
I like that it had a lot to offer to families and was beach front! I didn't feel that everything was clean. I SPRAYED my bed and that was about the only thing I sat on. The couches looked stained and my brother who slept on the pull out bed said it stinks.
It was very clean place to stay. Good for toddlers There is two sea crest hotels I though i was staying in the one infront of the beach but instead they gave me a room that was not ocean view I thought that was not good since i payed almost $600
Convenience, location business center and staff Comforter on beds, seems outdated
I liked the facilities in site. It had everything I needed such as a fitness center, hot tub, Starbucks, and a very nice dining hall. The booking was easy but misleading. The resort is huge, and our if their several hotels on site, only 1 of them was actually oceanfront! Do not stay here if you don't enjoy walking a quarter mile to the beach each day!
Nothing Thin mattress Thin walls MOLD in the carpet Small room Window wouldnt lock
Very little... No ice machine? We booked a room with a private porch and a room with a safe. We got neither. Poor signage on the property led to numerous headaches.
The room was clean The towels were plentiful The staff was incredibly friendly It only had a 21" TV The elevator was incredibly slow and got stuck twice The ice machines in both buildings were broken and the staff offered no solution.
The rooms were clean, comfortable, and spacious. The staff was very nice, and helpful. There's not much more that I could ask for. They didn't have breakfast, but had a pricey restaurant, which didn't strike my fancy, so I went elsewhere.
This Summerhouse unit was extremely comfortable!! The owner(s) deserve recognition for creating this vacation paradise. The mattress, the living room set & the balcony furniture were the best ever. Definitely will be requesting that unit from now on. I don't like being critical of people but this front desk clerk needs training in customer service. I was waiting for about 15 minutes or so as she talks on the phone, although with a guess, before she even acknowledged seeing me standing there. She finally hangs up and says, "Checking in".... Not 'I'm sorry for your wait, how may I help you'... Then was not capable of answering a simple question so she gets the manager. Resulted in me picking up cold pizza & wings!
Loved the shower. The shower had great pressure and a fast drain. Everything was clean. Beds were not very comfortable. Not just the mattresses but the bedding as well.
The staff was wonderful. They did not clean room daily.
Plenty of shops and dining right outside the door.free ample parking is nice.warm afternoon cookies. Lumpy beds, warm water for tea in lobby at mid day.
That the location was wonderful. The complimentary breakfast was also very nice. Only, that when looking to book the reservation it was hard to find king size bed in one room for 2. We ended up with a lakeview & 2 queen beds, and it wasn't necessary, but also not horrible or a inconvenience.
The staff went the extra mile for our comfort. Very helpful and congenial.
Jennifer memorized my name from the moment she checked me in, so even after five days all I had to do was tell her I was checking out and she took care of it without me having to say anything else. Very fancy hotel with great staff.
I think this is one of the top hotels in the Myrtle Beach area. The staff is outstanding and everything is clean. They even allow you to bring your own beverages to the pool area as long as they are in a plastic cup. My second visit and not the last. Nothing negative to add