Bidwood Suite Hotel

The customer service is great, with friendly and helpful staff who go above and beyond to make your stay pleasant.

The rooms are clean, spacious, and comfortable, with a dark room and a comfortable bed for a good night's sleep.

The food is delicious, with a variety of options for breakfast and great coffee, tea, fresh juices, and baked goodies.

The hotel offers superb amenities, a central location, and is in a nice area of Nairobi for relaxing before out-of-city adventures.

Yes, the hotel offers free parking and is easily accessible with Uber availability, making it convenient for guests with vehicles.

Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.

Some guests noted that certain rooms may need renovation, and issues like noisy air conditioning units and outdated TVs were mentioned. It may be beneficial to inquire about the specific room features and conditions before booking.

The hotel's central location was praised by many guests, with proximity to shopping malls, restaurants, and nightlife. Guests found it convenient for exploring Nairobi and accessing nearby attractions.

While some guests enjoyed the breakfast, others found it lacking in variety and taste. It may be helpful to set expectations accordingly or explore nearby dining options for breakfast.

Guests staying in suites with kitchens noted a lack of utensils and cooking equipment. It may be advisable to confirm the availability of kitchen amenities if planning to utilize the kitchen facilities.

Some guests experienced issues with room maintenance, such as malfunctioning plugs and outdated facilities. It may be beneficial to ensure that the room is in good condition upon check-in.

A few guests reported issues with the laundry service, including damaged clothing. It may be advisable to communicate specific requirements clearly and inspect the laundry upon return.

The hotel's proximity to attractions such as the Nairobi National Museum and Arboretum provides an opportunity for enriching experiences. Consider planning visits to these nearby sites during the stay.

Guests appreciated the outdoor pool and spa amenities. Taking time to relax and enjoy these facilities could enhance the overall experience at the hotel.

Some guests mentioned that their pre-booking requests were not fulfilled. It may be helpful to communicate any special requirements or preferences clearly to ensure a satisfactory stay.