Americas Best Value Inn New Braunfels / San Antonio

They were not able to locate reservation.

The price. I was put in a smoking room, which ruined my stay. I was told that because I received a very low rate, I would have to take a smoking room. If I would have known that, I would have booked something else.

Location was close to what I expected and needed. THe room was extremely outdated, including the Zenith Television that I didn't bother to watch. The bedding was questionable.

Friendly staff, good location with easy access to I-35. Toilet tank was leaking, I had to turn the valve off. Chairs were dirty.

The price and cable TV selection. The internet wasn't working and the front desk didn't know how to fix it

Clean room. Poor breakfast, but most annoying that when I went to the room it was very hot inside!!! Nobody was thinking to keep room cold for upcoming guests. For about an hour I was chilling down the room!!!

Nothing particular stands out The pool closed at 10 pm one more hour would have been nice. The continental breakfast was poor. Not enough to accommodate guests.

Staff was courteous, continental breakfast was decent. TV tuner was frustratingly slow, phone reception was terrible on the hotel grounds, a few bugs.

Location Room smelled bad; breakfast barely qualified as a breakfast and far below the standards of other hotels at the star level

Not much Wifi didn't work, staff not helpful.

Location was good Bug crawled across my chest during the night. Breakfast was not worth eating.

The staff I believe the star rating at 2 is too high. It is a 1 star. I would have been very satisfied if it was rated 1 star.

outdoor room access.

I was looking for a room based on price exclusively. The staff in the morning was extremely bizarre. Check out was at 11:00 AM. Someone knocked on the door at 9:00 AM. I also received 'wake-up' calls I didn't request at 9:30 and 10:00, before having another knock on the door at 10:40.

Location was perfect for my reason to be in New Braunfels Gave us a smoking room & then forced an increase in rate to stay in a non-smoking room. Ice & soda machines broken. Continental breakfast items were stale, muffins hard.

Not one thing was satisfactory about this hotel. They put me in a smoking/handicap room. I did not request either. There were dirty towels on the floor in the room when I arrived. There was a smoke alarm continuously going off throughout the night. It was in a bad part of town that did not feel safe.

I appreciated the price of the room and laundry cost. The managers wife is kind and earnestly trying to improve the facilities. Internet is a problem. TV kept changing channels on its own. No microwave in rooms. Request non-smoking room but got a smoking room. Had to change rooms due to internet connectivity. Advised Mgr what to do to resolve since I am in the internet field.

This guest did not leave comments about this hotel.

It seemed like a fairly new building and there was plenty of parking. I hotel was not clean. The towels that were provided had someone's hair wrapped in it. We decided to go and buy our own towels. The carpet was very old. The staff did not speak English well.

location overpriced, swimming pool and hot tub area were dirty. bathtub could use a good scrubbing. sheets were clean but coverlet wasn't. pillows were tiny. coffee condiments were sparse. smoking room did not have ash trays.

Convenient to highway Rug was sticky. Breakfast was disappointing.

Was not expressed at all. The cleaning crew started waking you up by 8:45-9:15. Not enough parking. Would not recommend this hotel.

Helpful manager Location and other guests, to be expected for a low price motel though