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The room was immaculate with wonderful views over the city. Staff are exceptionally helpful and pleasant. Excellent meal in restaurant. Spa easy to access and good surroundings.
kindness of personel, view from room (317) and overall look and spirit of the Hotel. Cleanliness of bathroom (black spots in corners of the shower) + state of the painting on the walls and closet doors in the entrance of the room. Rooms could also use a minibar.
Food and atmosphere. Location was good too. Round pin plugs meant I could not charge my phone
Lovely hotel, rooms very chic, comfortable and stylish. Excellent Facilities, great view over quay, and nice central location, highly recommend this hotel to everyone.
In my type of work, I travel a lot, and have stayed in many different hotel chains. The main thing for us was the very clean and well kept room which was furnished to a high standard, we also had a great view of the Victoria dock. The health spa and gym facilities are excellent. I will certainly recommend this hotel to my friends and if I return to Dundee in the future, I will choose to stay in this hotel.
staff were very helpful and the hotel was great value and use of leisure facilities was great nothing
Best value for money on our recent trip
The room,Service,The Staff,Luxury,
The bedrooms are spacious
Its very central and a lovely location on the quay in Dundee. Hotel is quite modern rooms are clean and well appointed. Bed was a bit soft, bits of the hotel such as corridors are a bit tired round the edges.
Arrived late - night staff were freidly and helpful People (other guests) were smoking outside our room door, and the corridor smelt of smoke. I feel uncomfortable opening the windows on ground floor. The beds had plastic covers on them that were sticky and uncomfortable
None The buildings were old and in poor repair. The place was unwelcoming. We were disturbed until 3am by noisy guests running up and down the corridor shouting and swearing outside our flimsy insecure room door.
Liked location ; quiet, no traffic noise, close to major roads, nice to have 'security' on airport, which helps safeguard the hotel, and spacious room, pet friendly.,which important to us.
Very friendly helpful staff. Nice clean well equipped room. None.
The room was of good size, nicely furnished and clean. The staff at the front desk were nice and ready to help. The continental breakfast was good. The bed was a bit hard and the internet availablity was only from 9am to 9pm. Had to wait for the office to open at 9am to checkout.
It's clean, comfortable and cheap. Nothing.
Clean, friendly and good value for money Breakfast was limited, more choice of food and drinks
location and friendliness of staff he bed was really uncomfortable very hard as on a wooden base. The pilloqa way too soft
Large room with comfortable couch for sitting on. Heating on before we got there so room warm and welcoming. Lack of lighting outdoors and uneven surface on car park. Towels a bit small and only one glass available in bathroom.
Very nice rooms, small prices. Breakfast was very simple.
We felt that the renovation of the Hotel was well done, the Staff were all very pleasant. The room and bathroom were comfortable, clean and well laid out. Our only wish would have been to have a king size bed instead of a double. The room could easily have accommodated the extra size. I had requested a gluten free breakfast, but this was not available.
the fact that it was on the third floor which meant climbing 63 steps
fantastic accomodation, fantastic location, best self catering our family has ever stayed in.
The accomodation was of very high standard and kept very clean. It was well eqiupped and the nice little extras like the Wii, TV's in the bedrooms and access to the internet. Too many stairs to the Rose Apartment for older or fragile guests.
The flat was absolutely gorgous with lots of personal touches which made the stay special and would make me recommend it to friends and also return myself. Excellent location and a short stroll to the town centre. The fact that I wasn't staying longer!
Appartment pure luxury.dealing with the staff about arrival and depature was above the call of duty The only complaint myself and my brother-in law are of limited mobility and the amount of stairs caused joint problems.
The location of the apartment. The quality of the room was excellent. The stairs to the room
Every thing Not disclosing that it was a fourth floor walk up.
There was a group of us staying at the Rose Apartment in celebration of a relation's birthday. Everyone had a lovely time here and the accommodation was excellent. The apartment was modern, clean and spacious and we would certainly return. No
This is the perfect place for a week end stay for 3 or 4 people. A top floor location that isnt suitable for everyone, but the accomodation is 5 star plus.
Comfortable hotel set within nice grounds. Bar/lounge area was very relaxing, tastefully decorated and nicely furnished. Breakfast was organised very well.
Bed nice and comfortable. Powerful shower and plenty of hot water in the morning. Huge breakfast available.
The upgrade to Executive room for £5 was great value I tried to get the Internet on my laptop but it wouldn't work. There was a number to call for help but no one ever answered and I tried about 20 times at least, I also left a message but im still waiting for a reply. The girl at reception was great she cancelled this from my bill and couldn't appoligise enough
very welcoming the hotel is not near the shops or city centre - £7 in a taxi each way
Unfortunately we were all unwell with a sickness bug during our stay - the staff were brilliant - showed consideration, asking how our little boys was, the kitchen offered to make him something that wasn't on the menu and the night porter brought us fresh bed linen during the night. Very impressed by the consideration and professianlism of all staff. Would recommend it to family and friends. nothing
Excellent value for money. Good size room , very clean and quiet. Excellent breakfast. Great value for money. Will become my hotel of choice in the Dundee area
Good quality hotel and public areas very comfortable. Staff were all very good and friendly particularly the breakfast waitress who was extremely friendly with all guest, and nothing was too much trouble. Absolutely nothing.
Good facilities fair price
The grounds were very very nice. A hedge maze as well as woodland walk. The flowers around the property were very colorful. We spent a very nice late morning through the afternoon on a rainny day reading in the sitting room with Tea and soup. Very comfortable and nice. We didn't have a news paper while we were there. They found later that their fax was down so their order didn't go in.
it looked really nice and was close to town center most of the staff didn't speak good English and the breakfast was very disorganized and over cooked
Very friendly and helpful staff. A nice restful environment.
the location of the room was above a noisy generator.
No room service
Handy for workplace
close to train station/city lady in bar not friendly
Central location and excellent value for money. All-you-can-eat breakfast. This is a very old building which is rambling in nature and so somewhat difficult to find your way around. My bedroom was clean and comfortable and adequately equiped but could not be described as luxurious.
It was good value for money Better insulation between the bedrooms could be introduced. I was woken several times during the night due to noise from other rooms
nice traditional hotel. Lovely big breakfast On arrival, the hotel had no note of our booking. Thankfully I had taken a print out of my online booking
The staff were quick to amend the mistake in reservation for dinner. The staff were really friendly and efficient. The toilet in our room was less than clean ideallly needed a deep clean or ripped out and refurbished. The room itself was very dated but fairly comfortable.
Excellent breakfast, bright dining room, very central for Perth Theatre. Bed was poor - lumpy
comfort,excellent location,food all first class
Stayed in the Riverview rooms with beautiful view of the River Tay only about 30 metres away. Room very spacious, nicely decorated with comfortable bed and lovely en-suite. Meals excellent, beautifully presented, with very extensive wine list. Evening meal and wines however rather expensive.
The Staff were all very friendly & efficient,room overlooking the river was very good value for money as a single traveller.Food was of a good standard .
arrived on a dark and very wet evening, so the greatest surprise was when I opened the curtains in the morning, the veiw was breathtaking, the river Tay flows through the garden.I liked everything , wish I could have stayed longer than one night.
Hotel and grounds were excellent, Dinner menue was good and the food very good The breakfast was a let down. The cooked food was cold and had been lying in the kitchen for some time, bacon etc hard and uneatable. even the poached egg had been pre cooked! Worst cooked breakfast ever
the luxury of the bedroom and comfort of the lounges with log fires
This hotel was decorated tastefully and to a high standard. We arrived in January when it was freezing outside. There were three open fires burning. The staff were friendly and efficient. The food was excellent (with one exception). The porridge was disappointingly cool, had lumps of formed skin in i and had little or no salt. Not good for an expensive hotel in Scoland. Dogs are allowed in the bedrooms only, so while we were eating, our dog was out in the car despite it being -7degrees C. Surely in the winter they could allow dogs better shelter.
excellent location, excellent food, great ambiance but we only stayed one night so we did not do any of the nature stuff
Wonderful setting; peace and tranquility; friendly, attentive staff; good food;relaxing atmosphere;well appointed rooms; convenient for A9; Dundee and Perth Perhaps lost some of the elegance of former days; direct booking overpriced; rather restricted menu e.g. no a la carte on a mid week evening; some of the staff need a little more training at table service.
Warm welcome , lovely furnishings in keeping with the Edwardian Townhouse style , comfortable relaxing bedrooms ,( we had both bedrooms on top floor, one facing the park )tasty and nicely cooked breakfast. , nothing too much trouble for guests. . Wish we could have stayed longer .
Enjoyed the decor & relaxed feel of the hotel N/A
proximity to city centre with nice walk there over bridge: caring owner intent on making you welcome.
The hotel was very comfortable, our room was lovely, and the staff were very welcoming. We had a good breakfast both mornings and had drinks in the evening in the residents lounge. It was in an ideal position as you could walk over the railway bridge to Perth town centre in 10 -15minutes. Nothing
The hotel was extremely friendly, clean and staff very helpful. Although the breakfast was adequate for us and was extremely well cooked, it was advertised as a full english which unfortunately it wasn't,
The owners took pride in their service they provided.
access to city centre no
Friendly staff. excellent food and a good location. The walk to the city center over the River Tay via the railway bridge is great. (The owner recommended this to us try it!)
Very nice room, very clean and comfortable. Car Parking, close to town centre slight noise from main road, double glazing wold reduce this.
The staff were very helpful No
Very friendly staff, could not be more helpful.
Very clean and fresh Good sized rooms No stool in disabled room toilet to sit at sink. No instructions on how heating system worked. Faulty lights in communal toilets had not been fixed for over a week. Toasters very slow to brown. Fresh juice machine not refridgerating.
Location, hix brand, you know the standards None
The best thing about the stay was the fact that the car park was adjoined to the hotel. The shower was great also. I was disappointed not to have more than one towel in my double room. I was disappoined not to have enough coffee or any shortbread in my room.
The shower was great, good location made it easy to find
In the centre of town,so handy for shopping and restaurants.
Excellent facilities in good location Nothing
Good value hotel in a good location Initially overcharged on the internet deal quoted - later rectified Adjoining rooms with interconnecting door are not well enough soundproofed
Easy access staff friendly and willing to help Better facilities in bathroom bed was a bit small enen though im average height more coffee satchels
Room was extremely clean, all facilites well maintained and staff were very poilte and helpful. Breakfast can be difficult to get seated as no seating plan and if all guest arrive at same time, then tend to have to wait for seats and also for the food items to be replenished.
Central Helpful staff Shower in bathroom very poor
Unfortunately we could only stay one night on this visit, but definitely plan to return and stay longer. The hotel was comfortable and welcoming and we were given the Tay Suite overlooking the river which was a lovely room with an old world charm - which often lacking in hotels today Lack of hot water for bath and showers
All good No complaints
Pleasant surroundings and facilities.
Friendly staff with great central location. Clean, comfortable and roomy. Excellent breakfasts too.
room was fantastic and restaurant (with view of Tay) was lovely-particularly loved our high tea experience car parking a bit of a problem
The view of the River Tay was great. The breakfasts were pretty good as well. All of your staff was very nice and accomodating. You need a bellman or porter. There are many stairs and it is very difficult to carry up your luggage alone. My Mother was with us and she is 76 years old and unable to carry her luggage up several flights of stairs. It was unfair that the ladies at the from desk had to help us get our luggage to our room. The parking situation was terrible as well. I know this is a very old hotel but the parking spaces were very difficult to get into at the side of the hotel and many nights it was already full.
the location for shopping trip finding a place to park. the food was very poor
We booked a mini-suite but this turned out to be on the 3rd floor (no lifts) which was unsuitable for 70+ year olds with moving problems but the hotel quickly changed the room to one on the 1st floor which was excellent overlooking the river and Perth bridge - ideal for us.
Due to the hotel being quiet we were offered a choice of two suites which was really nice. We liked the hotel and staff. Only downside was no one around at night to serve us in the bar after one initial drink so we just had to go back to the room (it was only about midnight).
Staff, facilities and cleanliness No everything was great
I was on a business trip,the restaraunt next door was very good. The tv set was of historical value only,useless for watching tv
Friendliness of the receptionist Lack of on site catering
~Clean, everything worked, a good shower, large bed, the place was in very good decorative order
The hotel was very easy to find and in a good location with a good place to eat very near by within walking distance.
Friendly staff, breakfast,and restuarant next to the hotel. Children stayed at no extra charge. Very accessable to the motorway Room was very small for the price
Toilet and room very good layout. Staff excellent. Matresses too hard.
perfect budget hotel all round.
The barman was happy to serve guests all night if they wished and the staff generally were very chatty. It wasn't your fault, but it was a long walk to the station in the morning thru' driving snow...since there were no taxis or buses!
The hotel was modern and had all the facilities required for a business trip. The breakfast was sufficient. We would have preferred to have been served by somebody at breakfast. Self service was complicated and didn't seem to reduce the number of staff in the dining area.