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The owner was very friendly and approachable! Breakfast was good and the room was warm and cosy! Rooms were a bit small.
Quiet + well furnished and clean room. Shower was not working properly.
Friendly, personal service; breakfast hot and good quality ingredients eg proper bacon. excellent location
very kind and helpfull staff the room was very small
The hotel is clean and smell nice. The breakfast is delicious and in a good size. The bathroom is too small. But, the owner said that they will expand it soon.
Good location, good cleanliness, room facilities. No
Breakfast - full English - was excellent Water pressure was too low to obtain a proper shower. Heating was a bit under expectations. Size of double room was a bit tight. Floorboards were noisier than the leaking downipe in the heavy rain
Very friendly welcome. The owners and staff were friendly and helpful. Breakfast was well cooked. Parking on the road outside on meters meant having to get up and feed the meter by 8am each morning.
Friendly owner and staff, great breakfast to wake up to, small but warm and cosy rooms, comfortable bed to snug into!
The great service n friendly staff
The location is really good - handy for the ferry and not too far from the beach. My room looked out over the pier, which was really fantastic. I would definitely stay at the hotel again because of its location and price. There were two downsides for me. The shower head was too low to stand under and the matress wasn't very comfortable in one place, as it had a lump in it. However, as I only had a short stay in the hotel, this was not a big deal.
A good down to earth hotel None
Nice room.car park good breakfast helpful reception Internet in public area only & poor Towels in room bleach in black spots & blood on one towel
Both my wife and I were very impressed with the hotel, the staff were extremely helpful and could not do enough for you, they were, without exception, always friendly and ready to help. The room was superb and the whole hotel had an extremely comfortable atmosphere. Yelf's is a perfect example of how a hotel should be, where you are treated as people and not commodities
staff very good meals great car park hard to find it would be better if you pointed out union road was a narrow lane with a shop on the corner of the lnane
Clean , friendly staff ,good breakfast Next door to noisy bar
Location, staff freindlyness and food that was tasty and value for money. We were above the bar which had live music that went on till 2am. No double glassing so any noise in the street was heard in the bedroom.
Service, Freindly atmosphere, Food, Cleaniness. In fact we liked everything!
I liked the location, very central, and I also liked the quiet situation of my room with even a partial sea view. There was no shower in the bath, so I couldn't wash my hair. The TV didn't work, neither did the socket next to the kettle, which meant I had to put the kettle on the carpet.
Excellent room and friendly staff. Restaurant was very good although very quiet when I stayed. The pool and spa were both closed.
I enjoyed very much the spa and also the restaurant,room was good
Arelaxing annual experience with our grown up children for Xmas shoppinh on the I o W. excellent location There were several little things - 2 cyups and 1 saucer on tea tray for 2 days, 1 bath towel, broken door lock, evening meals average only etc etc. also residents could not get any spa treatment bookings.
The whole experience was brilliant
Very nice staff. Rooms are well equipped and everything works. Excellent restaurant.
The treatments that we had were excellant along with the leisure facilities. The size and layout of room 17 was very good. the breakfast was very nice. Not so much did not like, rather needs attention: the cleanliness of our room. We moved the coffee table to find that it had clearly not been moved for some time, therefore only hoovered around it, underneath it was filthy! Food crumbs! The skirting boards and furniture edges were rather dusty. Not great for a 4* hotel.
Lovely location, friendly staff, good decor, very nice breakfast buffet. Excellent parking facilities starters were delicious and one of our main course was also delicous. Restaurant staff seemed very new and Insufficiently trained and always seemed very nervous. Food not cooked to my request, steak ordered medium rare, got medium is was over cooked. The menu had an excellent write up of the beef but it was very poor and did not live up to my expectations. Also we were not given dessert menus after 15 mins of waiting so we left. I feel that the chef on hearing my complaint would have offered an apology or sent an apology at least.
Room was actually very pleasant. Fast and free wifi which was a bonus. Staff not very friendly, and were inconsistent in their approach to people. No explanation of where things were. No mini bar in room (apparently a suite but not convinced as the other 'suites' had names on and mine didn't) which was strange, but meant I had to order from Room Service meaning that a coke would've cost over £5! Room was stifling hot on arrival with no opening windows. Breakfast wasn't what I ordered. Very overpriced for what it was.
The restaurant staff. Nothing was too much for them There was no dress code in the restaurant. It would be nice if gentlemen avoided jeans at dinner
Friendliness of staff. Quality of food. Quiet. v good bathroom and spa. Awful sound system in Brasserie. Over-reliance on one cd. Rather bland/dark decor throughout hotel.
Breakfast and service was nice
Cleanliness, Homely, Excellent Breakfast, Convenient for Ferry and Hovercraft access - only a short walk. Room on the small side but adequate nevertheless.
Hotel room was very clean and staff were very friendly and informative. Cofee making kettel was very old and rusty. I think, it's right time for the hotel manaagement to get new kettels.
Clean Hotel, room warm, plenty of choice for breakfast, friendly helpfull staff every thing to our liking
We were given the garden room and it was very good for us - lounge, bedroom, bathroom No
convenient to Town of Ryde Very basic - public areas very dated
Having a car park The room was cramped and had no central heating - it took most of the evening to warm the room sufficiently with the aid of the portable heater
Good location All the listed amenities were present Worn-out furniture and decoration
It was very handy to the hovercraft and main street. The breakfast was quite basic English cooking/produce. The decor of the hotel was in need of a revamp.
There was plenty of room as I had single occupancy of a twin room The decor in the public areas was worn and faded.