Overview

Empress Inn and Suites by the Falls

5951 Clark Avenue, Niagara Falls, ON L2G 3W3, Canada
+1 905 356 3700

$38+

Overall guest ratings

6.2/10 Good
Based on 2,545 reviews

Review highlights

  • 8.6
  • 8.3
  • 4.5
  • 3.9

Nearby

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    About

    Empress Inn and Suites by the Falls offers an airport shuttle (available on request) and puts you just a 5-minute drive from Horseshoe Falls and Skylon Tower. You can visit the fitness center for a workout or unwind with a drink at the bar/lounge. Rooms at this Victorian hotel feature bonuses like washers/dryers, refrigerators, and microwaves.

    More hotel details about Empress Inn and Suites by the Falls

    Empress Inn and Suites by the Falls Prices:

    $38 - $62 (Based on average prices for a Standard Room)

    Empress Inn and Suites by the Falls Rooms:

    80 rooms

    Other names used to reference this hotel:

    • Empress Inn and Suites by the Falls Niagara Falls
    • Empress Inn and Suites by the Falls Niagara Falls Ontario
    • Empress Inn and Suites by the Falls YYZ
    • Empress Inn and Suites by the Falls Hotel
    • Empress Inn and Suites by the Falls Hotel Niagara Falls
    • Empress Inn and Suites by the Falls Hotel YYZ
    • Empress Inn and Suites by the Falls Hotel Toronto (YYZ)
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    Hotels.com

    Amenities

    • Fitness center
    • Free Wi-Fi
    • Facilities for Disabled Guests
    • ATM on-site
    • Room service
    • Casino
    • No smoking
    • Restaurant
    • Air-conditioned
    • 24 Hour Front Desk
    • Free parking
    • Designated smoking area
    • Storage available
    • Babysitting or child care
    • Concierge service
    • Laundry facilities
    • Laundry service
    • Bar/Lounge
    • Safe
    • Free Internet
    • Pets not allowed
    • Washer/dryer available in-room
    • Grill
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    Reviews

    Guest reviews of Empress Inn and Suites by the Falls

    Overall Rating

    6.2 Good
    Based on 2,545 reviews
    • 8.6 "Good value."
      10.0 "100% thought it was a great value."
    • 8.3 "Location is great."
      9.7 "97% thought parking was inexpensive."
      9.7 "97% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "City centre within easy reach, said 100%."
    • 5.7 "Food is average."
    • 5.2 "Service is ok."
      6.6 "Only 66% found the staff to be friendly enough."
      5.5 "55% thought the management was tolerable."
    • 4.5 "Breakfast is below average."
    • 3.9 "Not very comfortable."
      4.5 "55% didn't like the uncomfortable beds."
      2.1 "Air conditioning was criticized by 79%."
      4.6 "54% said rooms were small."
      1.9 "81% thought it was too noisy."
      0.5 "95% criticized the small bathroom."
    • 3.6 "Bad amenities."
      3.3 "67% thought the building wasn't nice."
      4.6 "54% complained about the elevator."
      0.7 "93% thought the facilities needed updating."
    • 3.3 "Rooms are not good."
      2.9 "71% said rooms were dirty."
      2.5 "75% complained about the bathroom."
      4.5 "55% didn't like the uncomfortable beds."
      1.0 "90% thought they were poorly maintained."
      2.7 "73% said the bathroom was dirty."
      2.1 "Air conditioning was criticized by 79%."
      4.6 "54% said rooms were small."
      1.9 "81% thought the tv was sub-standard."
      1.1 "For 89%, the rooms looked old."
      1.0 "90% found problems with the furniture."
      2.2 "78% had problems with the shower."
      0.5 "95% criticized the small bathroom."
    • 3.0 "Horrible pool."
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    Overall Rating

    6.1 Good
    Based on 1,272 reviews
    • 8.2 "Location is great."
      9.8 "98% liked the proximity to sightseeing."
      9.8 "98% thought parking was inexpensive."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "City centre within easy reach, said 100%."
    • 5.7 "Food is average."
    • 5.6 "Service is ok."
      6.7 "Only 67% found the staff to be friendly enough."
    • 4.6 "Breakfast is below average."
    • 3.7 "Bad amenities."
      3.4 "66% thought the building wasn't nice."
      4.6 "54% complained about the elevator."
      0.9 "91% thought the facilities needed updating."
    • 3.4 "Not very comfortable."
      4.3 "57% didn't like the uncomfortable beds."
      2.1 "Air conditioning was criticized by 79%."
      1.8 "82% thought it was too noisy."
      3.9 "61% said rooms were small."
      0.4 "96% criticized the small bathroom."
    • 3.1 "Generally quite dirty."
      3.1 "69% said rooms were dirty."
      2.5 "75% said the bathroom was dirty."
      2.4 "76% thought it was rather dirty."
    • 3.0 "Horrible pool."
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    Overall Rating

    6.2 Good
    Based on 1,170 reviews
    • 8.8 "Good value."
      10.0 "100% thought it was a great value."
    • 8.3 "Location is great."
      9.7 "97% thought parking was inexpensive."
      9.6 "96% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
      7.2 "72% liked the proximity to shopping."
    • 5.4 "Food is average."
    • 4.7 "Service is below average."
      3.6 "64% indicated the reception staff was not good."
      4.2 "58% thought the service was unprofessional."
      2.1 "Bad housekeeping, according to 79%."
    • 4.5 "Breakfast is below average."
    • 4.3 "Not very comfortable."
      4.9 "51% didn't like the uncomfortable beds."
      1.7 "83% thought it was too noisy."
      4.9 "51% said rooms were small."
      2.0 "Air conditioning was criticized by 80%."
      0.7 "93% criticized the small bathroom."
    • 3.5 "Rooms are not good."
      2.9 "71% said rooms were dirty."
      2.7 "73% complained about the bathroom."
      4.9 "51% didn't like the uncomfortable beds."
      0.8 "92% thought they were poorly maintained."
      3.0 "70% said the bathroom was dirty."
      4.9 "51% said rooms were small."
      2.0 "80% thought the tv was sub-standard."
      2.0 "Air conditioning was criticized by 80%."
      1.1 "89% found problems with the furniture."
      1.3 "For 87%, the rooms looked old."
      2.4 "76% had problems with the shower."
      0.7 "93% criticized the small bathroom."
    • 3.3 "Bad amenities."
      3.0 "70% thought the building wasn't nice."
      4.5 "55% complained about the elevator."
      0.6 "94% thought the facilities needed updating."
    View all review categories

    Overall Rating

    6.7 Good
    Based on 101 reviews
    • 8.6 "Good value."
    • 8.3 "Location is great."
    • 5.5 "Service is ok."
      6.8 "Only 68% found the staff to be friendly enough."
    • 4.2 "Not very comfortable."
      4.5 "55% didn't like the uncomfortable beds."
    • 4.0 "Bad amenities."
      3.5 "65% thought the building wasn't nice."
    • 3.7 "Rooms are not good."
      1.2 "88% thought they were poorly maintained."
      2.8 "72% complained about the bathroom."
      4.5 "55% didn't like the uncomfortable beds."
      3.4 "66% said rooms were dirty."
      1.6 "84% thought the tv was sub-standard."
    • 3.3 "Not very clean."
      3.4 "66% said rooms were dirty."
    • 1.8 "Disappointing internet connection."
      1.1 "89% said the wifi quality was bad."
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