Value for money
Distance to city center
|Toronto Pearson Intl|
Distance to airport
|"Great value for your money!"||(in 20 reviews)|
|"All the staff were very friendly!"||(in 51 reviews)|
|"The location was excellent!"||(in 119 reviews)|
|"Rooms were not clean."||(in 104 reviews)|
|"The shower curtain was moldy."||(in 9 reviews)|
|"Charged $5 per day parking!"||(in 32 reviews)|
|clean room||in 345 reviews|
|location was great||in 290 reviews|
|free parking||in 125 reviews|
|friendly staff||in 124 reviews|
|close to the falls||in 90 reviews|
|niagara falls||in 78 reviews|
|value for money||in 71 reviews|
|fridge and microwave||in 69 reviews|
|tv remote||in 68 reviews|
|good price||in 63 reviews|
|tv channels||in 56 reviews|
|close to all attractions||in 40 reviews|
|bed bugs||in 37 reviews|
|walking distance||in 33 reviews|
|bed was comfortable||in 28 reviews|
|clifton hill||in 23 reviews|
|close to the casino||in 15 reviews|
|shower curtain||in 15 reviews|
|credit card||in 8 reviews|
|free mini bar||in 1 review|
|roof top bar||in 1 review|
The manager and staff were very disrespectful and rude. We had confirmed a check in time of 8am days before our trip yet they denied us a room and argued with us for two hours until I called bookings.com. The room itself was cleaned quickly but not well. I would not have written a bad review if they had spoken to me with respect.
Bed bugs!!! and management will not take ownership
There was abosolutely nothing to like about this place except its location. Upon check in, the room assigned to us had yellow stains on the pillow and excessive hair when comforters were lifted. I was staying with 2 kids so I had to make sure the took was super clean. Anyways, after discovering the stains and hair, I went back to the front desk and asked to have our rook changed; he immediately grabbed a couple keys and took me to a show completely opposite to us. The room as he opened had this strange odor; so I went ahead and checked the pillows and BAMM...bed bugs here bed bugs there. Bed bugs every where! The staff felt very embarrassed. Took a photo to show his boss in the morning (I did too for evidence evidence ) .
Hmmm...bed bugs under pillows and comforters, yellow stained pillows, hair every where, cockroches under "clean" towels. The staff is extremely rude and will not take ownership of anything that may be wrong with the room.
No tea/coffee facilities. Water took 10+ minutes to get hot
cheap,bonus microwave and small fridge
walking up to the 3rd floor with all our luggage was a pain, the walls were concrete were the bedframes attached to and look out of place compared to the other walls
I love the beds and the down duvets. So comfortable. Also like the microwave and fridge which is great for having drinks and snacks. The room is clean and doesn't smell musty like some motel rooms at Niagara falls.
The hotel staff are so helpful. The rooms were very clean and the beds were extremely comfortable.
This was a great place to stay as a base to explore the Niagara Falls. The staff were helpful, the room was great! Nice and quiet, even on Saturday night! Off street parking a real bonus. Will stay there again and can strongly recommend this hotel.
The fact that we only had two nights and would have loved to stay longer!!!!!!!
A stay at Empress Inn and Suites by The Falls places you in the heart of Niagara Falls, within a 10-minute walk of Skylon Tower and Clifton Hill. Featured amenities include limo/town car service, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available on request), and self parking (subject to charges) is available onsite.
based on 1,306 reviews
Value for money
Policies vary by room type and provider.
Empress Inn And Suites By The Falls is located at 5951 Clark Avenue in Fallsview, 0.2 miles from the center of Niagara Falls. Niagara Falls Tower is the closest landmark to Empress Inn And Suites By The Falls.
Check-in time is 3:00 PM and check-out time is 11:00 AM at Empress Inn And Suites By The Falls.
Yes, Empress Inn And Suites By The Falls offers free Wi-Fi.
No, Empress Inn And Suites By The Falls does not offer free parking.
No, Empress Inn And Suites By The Falls does not offer free airport shuttle service.
Empress Inn And Suites By The Falls is 7 miles from Niagara Falls. Empress Inn And Suites By The Falls is 20.4 miles from Buffalo.
No, pets are not allowed at Empress Inn And Suites By The Falls.
No, Empress Inn And Suites By The Falls does not have a pool onsite.