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Empress Inn And Suites By The Falls
2 stars

Empress Inn And Suites By The Falls

5951 Clark Avenue, Niagara Falls, ON L2G 3W3, Canada
Niagara Falls, Canada
See location+1 905 356 3700
From
$46
Cheapest

rate per night

5.8
Passable
based on 1313 reviews
1,313 reviews

Photos of Empress Inn And Suites By The Falls

About Empress Inn And Suites By The Falls

  • Hotel Room
    You’ll have a private room with all the hotel’s amenities
  • Freebies
    This stay includes Wi-Fi for free

Located in Niagara Falls City, Empress Inn and Suites by Elevate Rooms provides complimentary wireless internet and a gym. It is also set within a five-minute walk of Niagara Falls.

This 3-star hotel provides an airport shuttle, babysitting/child services and a 24-hour reception. In addition, the multilingual staff are on hand to provide assistance.

Empress Inn and Suites by Elevate Rooms has 80 cosy rooms that are fitted with all the necessities to ensure an enjoyable stay.

The location of the hotel permits easy access to many tourist attractions. Fallsview Casino Resort and Niagara River are a short walk away.

Latest deals for Empress Inn And Suites By The Falls

Mon 7/29
Tue 7/30
Standard room
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Queen room
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2 queen beds
King room
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Double room
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*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees

Amenities at Empress Inn And Suites By The Falls

  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Wi-Fi available in all areas
  • Airport shuttle
  • Internet
  • Parking
  • Laundry service
  • Laundry facilities

Basics

  • Free Wi-Fi
  • Wi-Fi available in all areas
  • Internet
  • Fire extinguisher
  • Air-conditioned
  • Smoke alarms
  • Heating

Accessibility and suitability

  • Allergy-free room
  • No smoking
  • Increased accessibility
  • Hypoallergenic
  • Designated smoking area

Services and conveniences

  • ATM on-site
  • Currency exchange on-site
  • Room service
  • 24hr front desk

Parking and transportation

  • Parking
  • Airport shuttle
  • Private parking

Laundry

  • Laundry facilities
  • Ironing service
  • Laundry service

Dining

  • Restaurant
  • Bar/Lounge
  • Vending machine (drinks)

General

  • Soundproof rooms
  • Family rooms
  • Storage available

Outdoor

  • Balcony
  • Grill

Workspace

  • Fax/photocopying
  • Desk

Things to do

  • Eco tourism
  • Casino

Health and safety

  • Daily housekeeping
  • Safe

Family friendly

  • Babysitting or child care

Reviews of Empress Inn And Suites By The Falls

5.8
Fair1,313 verified reviews
3.3Solo
12.6Families
6.6Friends
14.0Couples
Pros +
Cons -

Show reviews that mention

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2Poor
Moneka S, Jul 2016

Cons. The manager and staff were very disrespectful and rude. We had confirmed a check in time of 8am days before our trip yet they denied us a room and argued with us for two hours until I called bookings.com. The room itself was cleaned quickly but not well. I would not have written a bad review if they had spoken to me with respect.

2.5Poor
Anonymous, Jun 2015

Pros. There was abosolutely nothing to like about this place except its location. Upon check in, the room assigned to us had yellow stains on the pillow and excessive hair when comforters were lifted. I was staying with 2 kids so I had to make sure the took was super clean. Anyways, after discovering the stains and hair, I went back to the front desk and asked to have our rook changed; he immediately grabbed a couple keys and took me to a show completely opposite to us. The room as he opened had this strange odor; so I went ahead and checked the pillows and BAMM...bed bugs here bed bugs there. Bed bugs every where! The staff felt very embarrassed. Took a photo to show his boss in the morning (I did too for evidence evidence ) .

Cons. Hmmm...bed bugs under pillows and comforters, yellow stained pillows, hair every where, cockroches under "clean" towels. The staff is extremely rude and will not take ownership of anything that may be wrong with the room.

The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more

They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.

What are the best times to visit the hotel?

The hotel is conveniently located near many tourist attractions, making it a great place to stay during the high season in August when the weather is ideal for exploring Niagara Falls and the surrounding area.

How is the cleanliness of the rooms at Empress Inn And Suites By The Falls?

Guests have mentioned that the rooms are exceptionally clean, providing a pleasant atmosphere for their stay. However, some reviews have highlighted concerns about the cleanliness of the carpets and furniture.

Is parking available at the hotel?

Yes, the hotel offers parking for a fee, providing convenience for guests who arrive by car. However, some guests have mentioned that parking spots can be tight during peak times.

What are the food options like at the hotel?

The hotel features a restaurant and a bar/lounge, offering convenient dining options for guests. However, some guests have mentioned that breakfast is not included, and there have been concerns about the quality of the food in nearby restaurants.

How is the customer service at Empress Inn And Suites By The Falls?

Many guests have praised the friendly and helpful staff at the hotel, noting their accommodating nature and willingness to assist guests. However, there have been some concerns raised about communication barriers with multilingual staff and issues with front desk service.

The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more

They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.

Opt for a Room Away from the Parking Lot

Some guests reported noise disturbances from the parking area, so choosing a room away from this area might lead to a quieter stay.

Consider Bringing Your Own Toiletries

A few guests mentioned that the hotel did not provide amenities like toothbrushes or toothpaste, so it might be helpful to bring your own.

Check Room Facilities Upon Arrival

Several guests experienced issues with in-room facilities such as TV remotes and showers, so it's advisable to check these upon arrival and request a room change if needed.

Request a Room with Updated Amenities

Some guests found the rooms to be outdated, so requesting a room with updated amenities might enhance the overall experience.

Be Mindful of Noise Levels

As some guests mentioned noise disturbances from neighboring rooms and the surrounding area, it's advisable to pack earplugs for a more peaceful stay.

Verify the Cleanliness of the Room

A few guests reported cleanliness issues such as dirty carpets and moldy shower curtains, so it's recommended to verify the room's cleanliness upon check-in and request a change if necessary.

Plan for Parking

If you're arriving by car, be aware that parking spots were reported to be tight, and some guests experienced challenges with parking availability, especially on weekends.

Consider Alternative Dining Options

While the hotel has a restaurant, some guests found the food smell overpowering, so it might be worth exploring nearby dining options for meals.

Bring Your Own Hairdryer

A few guests noted the absence of a hairdryer in the room, so packing your own might be convenient.

Be Prepared for Language Barriers

Some guests encountered difficulties communicating with non-English speaking staff, so having a translation app or phrasebook could be helpful.

Location

5951 Clark Avenue, Niagara Falls, ON L2G 3W3

What's nearby

  • Niagara Falls Tower303 yd
  • Skylon Tower0.3 mi
  • Queen Victoria Park0.3 mi
  • Niagara SkyWheel0.4 mi
  • Ripley's Believe it or Not0.4 mi
  • Louis Tussaud's Waxworks0.4 mi
  • Great Canadian Midway0.4 mi
  • Niagara Fallsview Casino Resort0.4 mi
  • Niagara Falls History Museum0.5 mi
  • Niagara Falls0.5 mi
  • Casino Niagara0.6 mi
  • Journey Behind The Falls0.7 mi

Policies

Check-in/Check-out

Check in anytime after 3:00 PM, check out anytime before 11:00 AM

Cancellation/prepayment

Cancellation/prepayment policies vary by room type and provider.

Essential information about Empress Inn And Suites By The Falls

Low season

November

High season

December

Average price (weeknight)

$95

Average price (weekend night)

$123
Cheapest month to stay with an average 52% drop in price.
Most expensive month to stay with an average 112% rise in price.
Average Sun - Thu price over the last 2 weeks.
Average Fri & Sat price over the last 2 weeks.

When to book a room at Empress Inn And Suites By The Falls

Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price

Top tips for your stay at Empress Inn And Suites By The Falls

  • If you’re after a cheap room at Empress Inn And Suites By The Falls, then you should consider staying during the low season. The cheapest deals can generally be found in November and April.
  • Prices can also vary depending on which day of the week you stay. For the best room deals at Empress Inn And Suites By The Falls, plan to stay on a Monday or Sunday. The most expensive day is usually Friday.
  • The cheapest price a room at Empress Inn And Suites By The Falls was booked for on KAYAK in the last 2 weeks was $67, while the most expensive was $162.
  • How long should you stay at Empress Inn And Suites By The Falls? KAYAK users usually book their rooms here for 2 days.

FAQs when booking at Empress Inn And Suites By The Falls

  • Where is Empress Inn And Suites By The Falls located?

    Empress Inn And Suites By The Falls is located at 5951 Clark Avenue in Fallsview, 0.2 miles from the center of Niagara Falls. Niagara Falls Tower is the closest landmark to Empress Inn And Suites By The Falls.

  • When is check-in time and check-out time at Empress Inn And Suites By The Falls?

    Check-in time is 3:00 PM and check-out time is 11:00 AM at Empress Inn And Suites By The Falls.

  • Does Empress Inn And Suites By The Falls offer free Wi-Fi?

    Yes, Empress Inn And Suites By The Falls offers free Wi-Fi.

  • How far is Empress Inn And Suites By The Falls from the airport?

    Empress Inn And Suites By The Falls is 7.1 miles from Niagara Falls. Empress Inn And Suites By The Falls is 20.5 miles from Buffalo.

  • How does KAYAK find such great Empress Inn And Suites By The Falls hotel deals?

    KAYAK scours the web for all room deals available at Empress Inn And Suites By The Falls in Niagara Falls and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Empress Inn And Suites By The Falls and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Empress Inn And Suites By The Falls.

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Good to know

Value for money

6.4

Distance to city center

0.2 mi