Cons (-) Breakfast was horrible.
3 stars
Holiday Inn Niagara Falls - By The Falls
5339 Murray Street, Niagara Falls, ON L2G 2J3, Canada
Niagara Falls, Canada
See location+1 905 356 1333Photos of Holiday Inn Niagara Falls - By The Falls
Overview
Less than a minute away from Niagara River, Holiday Inn Niagara Falls-By the Falls offers 3-star rooms, plus a sauna, a Jacuzzi and an indoor pool. It also provides disabled parking and is a short car trip from Niagara Falls.
Luggage storage, a 24-hour reception and an atm/cash machine are just some of the convenient services at the hotel. Additionally, the multilingual staff are available to offer assistance.
All rooms are air conditioned and equipped with a refrigerator, a spa bath and tea and coffee making facilities. They each offer wireless internet access and a desk.
Guests staying at Holiday Inn Niagara Falls-By the Falls can enjoy a unique dining experience at the on-site restaurant, conveniently based for those who want to stay nearby when looking for a bite to eat. Those looking to relax with a drink can do so in the in-house bar. A wide selection of dining options are also found in the surrounding area.
The hotel is ideally located for sightseeing in Niagara Falls City, with Fallsview Casino Resort only a short walk away. Horseshoe Falls is within a 10-minute walk and St. Catharines/Niagara District Airport is 25 minutes' drive away.
Latest deals for Holiday Inn Niagara Falls - By The Falls
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Holiday Inn Niagara Falls - By The Falls
- Outdoor pool
- Indoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Coffee shop
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Trash cans
- Conditioner
Accessibility and suitability
- Entire unit located on ground floor
- Entire unit wheelchair accessible
- Increased accessibility
- Roll-in shower
- Elevator
- Accessible by elevator
- Hypoallergenic pillow
- Adapted bath
- No smoking
- Non-feather pillow
- Upper floors accessible by elevator
Bathroom
- Shower
- Bathtub
- Spa bath
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
- Walk-in shower
Dining
- Restaurant
- Bar/Lounge
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Vending machine (drinks)
- Coffee shop
- Vending machine (snacks)
Services and conveniences
- ATM on-site
- Business center
- Wake-up service
- Safety deposit box
- Room service
- Key access
- Key card access
- 24hr front desk
Pool and spa
- Heated pool
- Hot tub
- Indoor pool
- Outdoor pool
- Sauna
- Pool towels
General
- Family rooms
- Seating area
- Hardwood or parquet floors
- Sofa
- Telephone
- Storage available
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
- Pay-per-view channels
- TV
Bedroom
- Feather pillow
- Socket near the bed
- Alarm clock
- Sofa bed
- Wardrobe or closet
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Things to do
- Gift shop
- Casino
- Golf
Outdoor
- Terrace/Patio
- Balcony
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Parking and transportation
- Free parking
Family friendly
- Kids meals
Fitness
- Fitness center
Reviews of Holiday Inn Niagara Falls - By The Falls
7.9
Good
2264 verified ratings
Wonderful
832
Very good
498
Good
402
Okay
165
Fair
156
Mediocre
74
Poor
137
Summary of reviews
Guests say
Guests appreciated the hotel's location, highlighting its proximity to attractions and free parking. However, there were significant concerns regarding cleanliness, with reports of bugs, dirty pools, and mildew. Service also received mixed reviews, with some guests noting unhelpful staff during check-in and poor dining experiences.AI-Generated from customer reviews
Reviews(5)
Q&A(5)
Tips(10)
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7.9 out of 10
1455 reviews
7.6 out of 10
187 reviews
8.2 out of 10
21 reviews
9.3 out of 10
1 review
8.3 out of 10
5 reviews
All reviews
Pros (+) The location and free parking made this hotel very appealing.
Cons (-) The hotel felt dingy. The hallways are old and dark. When we first got to our room the tv and 4 separate lights didn't work. Apparently housekeeping likes to unplug everything (we were told this is a known issue and apparently one that has not been addressed). Not a huge deal, but any decent hotel would make sure everything was perfect by the time guests arrive. In addition the room didn't feel cl...
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Pros (+) We came with two kids under 5. This hotel was reasonable walking distance to the falls with free parking, had clean rooms and a large pool.
Cons (-) The breakfast was not included however, and was rather pricey, even with the kids' breakfasts more or less free. I say more or less because the kids menu was restricted and you still have to pay tax on it. Speaking of tax, there is a hidden tourism tax on the room and food which the hotel did not mention. A family member told us about it after our stay. This tax is optional and you can ask for it ...
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Pros (+) We had a perfect stay with a clean quiet room within a short walking distance to all the Niagara Falls sights.
Pros (+) The location is perfect. You are by a lot of great restaurants and walking distance from the falls.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the hotel's unique dining options?
Guests staying at Holiday Inn Niagara Falls-By the Falls can enjoy a unique dining experience at the on-site restaurant, conveniently based for those who want to stay nearby when looking for a bite to eat.
Are there any concerns about noise levels in the rooms?
Some guests mentioned that the walls were thin, leading to noise from neighboring rooms. However, others found the location to be quiet and enjoyed a good night's sleep.
What practical amenities are available for guests with accessibility needs?
The hotel offers multi-lingual staff and increased accessibility, including rooms located on the ground floor, wheelchair accessibility, and an elevator for easy access to upper floors.
What are the best times to visit the hotel?
The high season for visiting the hotel is in May, offering a great opportunity to enjoy the nearby attractions and the hotel's amenities.
How is the cleanliness of the hotel's facilities and rooms?
While some guests mentioned concerns about cleanliness, others found the rooms and facilities to be very clean and well-maintained, providing a comfortable and enjoyable stay.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room on Higher Floors
Several guests mentioned that rooms on higher floors offer better views and are quieter due to less noise from the street and neighboring rooms.
Consider Bringing Earplugs
Some guests reported that the walls were thin, and noise from neighboring rooms could be disruptive, so packing earplugs might be helpful for light sleepers.
Check Room Amenities
Guests recommended checking the functionality of in-room amenities such as the TV and vending machines, as some experienced issues with these during their stay.
Verify Restaurant and Bar Hours
A few guests noted discrepancies in the operating hours of the hotel's restaurant and bar, so it's advisable to verify the timings to avoid any inconvenience.
Confirm Inclusions
Some guests mentioned that they had to clarify the inclusions, such as complimentary breakfast, with the hotel staff, so it's recommended to confirm these details during check-in.
Request a Room Away from Connecting Doors
Guests advised requesting a room away from connecting doors due to soundproofing issues, which affected the overall room experience.
Check for Stains on Linens
A couple of guests reported stained sheets, so it's advisable to check the linens upon arrival and request replacements if necessary.
Inquire About Room Maintenance
Some guests encountered maintenance issues such as faulty thermostats and closet designs, so it's suggested to inquire about the room's condition before settling in.
Utilize Free Parking
Take advantage of the free parking offered by the hotel, as parking in the area can be limited, especially during peak seasons.
Explore Nearby Dining Options
While the hotel has its own restaurant, guests recommended exploring the surrounding area for a variety of dining options, including nearby restaurants and cafes.
Location
5339 Murray Street, Niagara Falls, ON L2G 2J3
What's nearby
- Niagara Fallsview Casino Resort240 yd
- Skylon Tower258 yd
- Queen Victoria Park427 yd
- Journey Behind The Falls0.4 mi
- Horseshoe Falls0.4 mi
- Niagara Falls0.4 mi
- Niagara SkyWheel0.6 mi
- Criminals Hall of Fame0.6 mi
- Clifton Hill0.6 mi
- Maid of the Mist0.7 mi
- Casino Niagara0.8 mi
- Fallsview Indoor Waterpark0.8 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Holiday Inn Niagara Falls - By The Falls
Low season | March |
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High season | July |
Average price (weeknight) | $113 |
Average price (weekend night) | $241 |
When to book a room at Holiday Inn Niagara Falls - By The Falls
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 8.0 |
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Distance to city center | 0.4 mi |
Everything you need to know for your stay in Niagara Falls
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