Guest reviews
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Overall Rating
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9.5 "Terrific location."9.1 "
Great parking , according to 91%." 9.9 "99% thoughtparking was inexpensive ." 9.6 "96%liked the proximity to sightseeing ." 10.0 "100%enjoyed the restaurants & bars nearby ." 10.0 "Near to public transport , according to 100%." -
8.8 "Very nice wellness & sports facilities."
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8.4 "Good value."7.4 "74% were
happy with the price of the breakfast ." 9.2 "92% thought it was agreat value ." -
7.2 "Good service."8.3 "83% found the
staff to be very friendly ." 8.8 "88% found therestaurant service to be one of the best ." -
6.2 "Breakfast is mediocre."
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5.5 "Rooms are ok."5.0 "50% thought the
kitchenette was ok ." 6.0 "Only 60% found thebalcony ok ." -
3.8 "Vibe wasn't good."2.2 "78%
criticized the unstylish hotel ." 4.7 "For 53%, thelobby entrance was sub-standard ." -
2.8 "Disappointing internet connection."1.6 "84% said the
wifi quality was bad ."
Overall Rating
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9.4 "Terrific location."9.3 "
Great parking , according to 93%." 9.9 "99% thoughtparking was inexpensive ." 10.0 "100%enjoyed the restaurants & bars nearby ." -
8.3 "Good value."9.4 "94% thought it was a
great value ." -
6.5 "Service is ok."5.6 "56% said the
reception staff was ok ." -
6.3 "Breakfast is mediocre."
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6.0 "Rooms are ok."6.2 "Only 62% found the
balcony ok ." -
3.9 "Vibe wasn't good."2.2 "78%
criticized the unstylish hotel ." 4.6 "For 54%, thelobby entrance was sub-standard ." -
2.7 "Disappointing internet connection."1.7 "83% said the
wifi quality was bad ."
Overall Rating
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9.6 "Terrific location."9.2 "
Great parking , according to 92%." 9.9 "99% thoughtparking was inexpensive ." 9.6 "96%liked the proximity to sightseeing ." -
8.4 "Good value."7.0 "70% were
happy with the price of the breakfast ." 7.2 "72% werehappy with the price ." -
7.1 "Good service."8.0 "80% found the
staff to be very friendly ." -
6.1 "Pool is mediocre."
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5.7 "Breakfast is mediocre."
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4.8 "Rooms are not good."4.2 "58% were
disappointed with the minibar ." 3.7 "63%complained about the bathroom ." 2.6 "74% thought they werepoorly maintained ." 2.1 "79% foundproblems with the furniture ." -
3.7 "Vibe wasn't good."2.3 "77%
criticized the unstylish hotel ." -
2.7 "Disappointing internet connection."1.7 "83% said the
wifi quality was bad ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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6.0review from
The location and free parking made this hotel very appealing. The hotel felt dingy. The hallways are old and dark. When we first got to our room the tv and 4 separate lights didn't work. Apparently housekeeping likes to unplug everything (we were told this is a known issue and apparently one that has not been addressed). Not a huge deal, but any decent hotel would make sure everything was perfect by the time guests arrive. In addition the room didn't feel clean. There were a few pills on our floor and a small stain on the sheets. The sink also looked grimey. Free parking is great, but there was garbage EVeRYWHERE. Overall it just seemed like their wasn't much pride in whoever makes the decisions at the Holiday Inn. The staff was very kind and helpful, but whoever is making the big decisions needs to invest some $ into the place and clean it up a bit. After one night we cancelled the rest of our reservation and stayed at the Hilton in a studio suite with a view of the falls for the SAME PRICE!
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8.0review from
We came with two kids under 5. This hotel was reasonable walking distance to the falls with free parking, had clean rooms and a large pool. The breakfast was not included however, and was rather pricey, even with the kids' breakfasts more or less free. I say more or less because the kids menu was restricted and you still have to pay tax on it. Speaking of tax, there is a hidden tourism tax on the room and food which the hotel did not mention. A family member told us about it after our stay. This tax is optional and you can ask for it to be removed--but only if you know it's there in the first place!
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10.0review from
We had a perfect stay with a clean quiet room within a short walking distance to all the Niagara Falls sights.
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7.7review from
The location is perfect. You are by a lot of great restaurants and walking distance from the falls.
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5.4review from
Bed Heart Shaped Jacuzzi No outlets No ventilation in bathroom. Not very romantic to smell partner s business. Have to turn on each lamp - no central switches No fridge
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9.6review from
The staff was very helpful & friendly! We were able to gets parking pass even though we arrived early! The room was quite nice! Could hear crying baby next door- maybe because of thin walls or the connecting doors? Also, although the ice machine owe to our room was convenient, it was also noisy late at night. Happily the baby didn't cry long and we were so tired it may not have mattered much anyway!
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10.0review from
Everything the room service is only for the breakfast and not the rest of the day
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7.0review from
convenient location mattress is so old and uncomfortable
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9.0review from
The price, included free parking, and staff were all very nice. The hotel seemed to be within walking distance of everything, including the falls. It was also right next to Jimmy Buffett's Margaritaville. We got assigned a room that had vending machines directly outside of our room. We couldn't hear people but what was a bummer was that the extra space that was taken out of our room for the vending area was compensated by taking room from our balcony. This made it very small. Enjoyable none the less.
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8.0review from
We came with two kids under 5. This hotel was reasonable walking distance to the falls with free parking, had clean rooms and a large pool. The breakfast was not included however, and was rather pricey, even with the kids' breakfasts more or less free. I say more or less because the kids menu was restricted and you still have to pay tax on it. Speaking of tax, there is a hidden tourism tax on the room and food which the hotel did not mention. A family member told us about it after our stay. This tax is optional and you can ask for it to be removed--but only if you know it's there in the first place!
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10.0review from
We had a perfect stay with a clean quiet room within a short walking distance to all the Niagara Falls sights.
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9.6review from
The staff was very helpful & friendly! We were able to gets parking pass even though we arrived early! The room was quite nice! Could hear crying baby next door- maybe because of thin walls or the connecting doors? Also, although the ice machine owe to our room was convenient, it was also noisy late at night. Happily the baby didn't cry long and we were so tired it may not have mattered much anyway!
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10.0review from
Everything the room service is only for the breakfast and not the rest of the day
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9.0review from
The price, included free parking, and staff were all very nice. The hotel seemed to be within walking distance of everything, including the falls. It was also right next to Jimmy Buffett's Margaritaville. We got assigned a room that had vending machines directly outside of our room. We couldn't hear people but what was a bummer was that the extra space that was taken out of our room for the vending area was compensated by taking room from our balcony. This made it very small. Enjoyable none the less.
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6.0review from
The location and free parking made this hotel very appealing. The hotel felt dingy. The hallways are old and dark. When we first got to our room the tv and 4 separate lights didn't work. Apparently housekeeping likes to unplug everything (we were told this is a known issue and apparently one that has not been addressed). Not a huge deal, but any decent hotel would make sure everything was perfect by the time guests arrive. In addition the room didn't feel clean. There were a few pills on our floor and a small stain on the sheets. The sink also looked grimey. Free parking is great, but there was garbage EVeRYWHERE. Overall it just seemed like their wasn't much pride in whoever makes the decisions at the Holiday Inn. The staff was very kind and helpful, but whoever is making the big decisions needs to invest some $ into the place and clean it up a bit. After one night we cancelled the rest of our reservation and stayed at the Hilton in a studio suite with a view of the falls for the SAME PRICE!
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5.4review from
Bed Heart Shaped Jacuzzi No outlets No ventilation in bathroom. Not very romantic to smell partner s business. Have to turn on each lamp - no central switches No fridge
