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Great location for exploring Etna, away from the bustle of Catania. Good swimming pool. Hotel had a faded grandeur and a slightly formal feel to it; bathroom not well maintained or especially clean. One guest had a dog in their room.
Fair and ok for the money
Good location for visiting Etna mount. Close proximity to town.
Close to nicolosi town centre and etna sud. No fuss relaxed staff.
Great location - but only when you want to visit Etna (20 min drive from car park at cable railway to Etna). The nearby town Nicolosi doesn't have much to offer. Staff was nice, however hardly anybody spoke english. The bathroom looked like it hadn't been cleaned properly for months!
I believe the location is great in summer time if you are planning to go to visit the ETNA I wouldn't stay over 2 nights there as there it is far away from everything except the vulcano,. which can be visited easily in 1 day
Dont work bar and bad dinner and breekvest
Swimming Pool. Location. Limited selection of drinks at the bar.Limited selection for breakfast.
The fact that you can hear Etna "rumble" in the background. We hiked to Etna on foot, 16kms, not for the faint hearted but a great experience.
The hotel was nice but difficult to locate. The hotel was very noisy one night. Our room was above the bar and we heard talking until the bar closed.
The hotel looks nice and the furniture is quite new and fancy! The rooms are a bit small but ok. The pool is lovely and the sunbeds are comfortable. It is defenitely one of the nicer looking hotels in the whole area. There is one big problem with this hotel, which is the constant noise! All day at the pool they play very annoying Euro-dance music. We asked, if they could switch it off, however, they told us this was impossibel (even though we were the only guests at the pool at that time!) In addition, on 3 out of 7 evenings, the hotel organised events which went on till 2 am. Again, with the same annyoing music, this time even louder than during the day! It was impossible to find any sleep. Seems like for the hotel mangagement the events are more important than the hotel guests, even though they advertise their hotel as a romantic gataway on their website. Finally, the pool is open to the public, which means that on weekends, it is super busy.
The staff were very helpful and friendly. The restaurant was a high standard and very good value for money. Excellent outside area by the pool overlooking Mt Etna and only 25 min drive to the cable car. Other than some cereal, breakfast was limited to packaged breads and biscuits.
The hotel was lovely, restaurant food superb and most of the staff were friendly and helpful. We booked 2 nights and ended up only staying 1 night due to the extremely rude attitude of the managr when we complained about the unreasonable music at a party at 12.30. We were told by the manager that the only reason we were making a complaint was because we wanted to get away without paying. No apologies were offered at any time. We were alos concerned that the restaurant where we thought we were having a quiet evening meal was suddenly transformed into a men's evening and a belly dancer entered the room. At no point in the evening were we ever informed that this was going to happen, despite being at one point the only couple in the restaurant. I was the only woman in the restaurant during the whole evening which made the belly dancer experience rather disconcerting. The whole experience was unpleasant due to poor staff and management attitude, when the hotel was actually lovely. We advised the reception staff of our reason for leaving early.
A very nice hotel, superb view, nice food, great for mountain gateaway. Not easy to find in the dark, no elevator.
Hotel is new, furniture is new, bedding is very comfortable, great view, nice pool, wonderful A/C, restaurant food is excellent, easy drive to Mt. Etna, free parking onsite. Resturant is only 3 tables in the lobby, staff does not speak much English, no tv channels in English, no hairdryer provided.
The location was great - bit tricky to find and don't be put off by the rather small and dirty lane way - the hotel is like an oasis.Beautiful pool and grounds. Restaurant was very good. Great views across the valley. Really enjoyed our stay - very relaxing. Room was small but adquate - ask for a room with balcony and view of the pool.
Outdoor. I didn t like at all. It was noisy, dirty, cold at nigt, very poor breakfast.
Room was large and clean but next to some staff room at the very end of the hall downstairs so could hear loud talking. The location is good for travelers having to fly in and out of Catania airport. The hotel has a shuttle for 5 Euros. At a minimum coffee or tea should be provided for guests no matter even if they paid less than another guest. The hotel is not near restaurants and cafes so you would have to leave the hotel to go to a cafe.
Room spacious and clean. Close to airport. Shuttle pickup slow. Seem to run the shuttle hourly. So close to the airport it could be as needed or, at least, twice per hour.
Room was a nice size and it was clean. Steph was unfriendly and unhelpful. Also, shuttle bus was full when we needed it. We needed to get to the airport at 5 o'clock in the morning. That's why we stayed at the hotel! Had to take a taxi for $20 instead.
Good location. Generally pleasant and helpful staff. quick response from room service. Excellent potato and mushroom soup in the restaurant!!. Except for the bathroom safety issue, the room was good and when no opener was available for the minibar, one was quickly supplied along with the room service. We had a great view of Etna from our room that afternoon--an unexpected plus after spending ten days in other parts of Sicily. Downgraded you on "facilities" primarily on the safety issue. Like all European hotels, no one seems to make it easy for older people to get in and out of the shower/tub safely. Besides the wall bar, there are hold bars that fasten to the edge of a tub which are helpful in getting out. I have seen some here in the US, don't think I saw any in European hotels. Also square toilet seat was a surprise--we even took a photo because we had never seen such before--but I don't find that it is very comfortable to sit on!
location, interior and breakfast Wifi didn't work at that time.
the only that no wifi was on place they told that no cards and we have to go to vodafone to buy moble connection sorry in a hotel normaly is free in malta you find free wifi even in a restaurant am not saying in hotel room but in reseption thank this was not the first time that we was in hotel
Very friendly staff, nice rooms, close to the center (5 minutes walk).
Everything was perfect. The best staff!. Very nice rooms, comfortable, parking, near city centre, near bus. It is a very good choice in order to have a pleasant time
Room, breakfast, hotel interior, location are good. Hotel bar didn't work at midnight. Hotel staff failed to provide adapter for electricity plugs, so I had no ability to charge my laptop.
Everything in the hotel are very new.The staff is very helpful and kindly.
The hotel was very pleasant inside, rooms well appointed. Outside not special but then no buildings are in catania! Didnt eat at the restaurant as was expensive and choice quite limited. Breakfast adequate
everything was ok, early check out and late check in
Hotel staff noice from the street
the bed as to hard
We were in honeymoon and receptionist upgrade us to a suit.Staff is very helpfull and friendliness. Location is center and walk distance to many places. Smell of the room, Ac is not working proparly. Internet is expensive.
The staff were very helpfull Nothing
Friendly and helpful staff.
Staff is excellent. Price is very good. I will come back again.
location in center of catania
The location is excellent and the staff were so helpful and obliging. The cleanliness both of the room and the common areas was extremely good - better than in a number of 5 star hotels around Europe i stayed in.
The location of the hotel was good, it is on the main street and near restaurants. The bus to the Airport is just outside the door and cost only 1euro, so dont bother with a taxi. The staff could have been more helpful. we went upstairs to the roof bar on our first night and were charged €8 each for a drink, there was a buffet set out, but none of the staff bothered to tell us that if we paid one euro extra we could have had the buffet included. The reception staff didnt seem to know much about the Mt Etna tours, they werent able to book one for us, yet when we rang the tour operator from our room, we were able to get it straight away. The lobby of the hotel was always very quiet, very few people around, a strange feeling.
Staff was very friendly and helpful. The buffet breakfast, featuring both hot and cold items, breads, cornetti, cakes, champagne, and juices was not only delicious but the best that we have had in Italy. The room was clean, modern with comfortable beds. The location was ideal - right on the main shopping street of Catania and only 5-10 minute walk to the Duomo. The hotel is also very near the main open market selling fresh vegetables, fruit, bread, meat, and clothes. We stayed at the hotel in February. The temperature of the room was preset to 26 degrees Celsius. It was a little bit on the warm side. Although we tried to change the thermostat, it always reverted back to 26 degrees. This is only a minor complaint however as everything else about the hotel is perfect.
I liked most the comfort of the room especialy the use of the air conditon,and the tideness of the beds.and next time i will be visiting Catania again I will book overethere.
Beautiful house, good location, friendly atmosphere
Patritcia knows how to make you feel at home at the La Giara, she gives you lots of tips and help, what made us feel extremely welcome!! rooms are decorated with lots of love for detail, breakfast was really nice nothing
Excellent value for money
The hostess was very helpful and provided good information about things to see and do on our drive around Mt. Etna. The breakfast included good, fresh rolls and fresh squeezed orange juice.
Patricia - the owner - received us in a very welcoming way. We got a lot of good advice concerning tours on Etna, restaurants etc. from her. Breakfast was great. This B&B can be fully recommended!
Excellent breakfasts with fresh blood orange juice. Internet connection. Secure parking on site. Nice balcony with view over the Ionian Sea. Very pleasant and helpful staff.
The staff were helpful and friendly The kitchen where we ate was small and I did not like eating while the washing-up was being done
Beautiful place, friendly staff, good conditions of staying, easy to find from the main road.
Staff, clean nature of hotel and location
The very clean and wide room, friendly owner, location which was easy to find out and also very close to Catania and Taormina if you have a car, and the wonderful breakfast.
Free internet in the room and free drinks in frig, very nice deco overall.
Good quality, clean and friendly staff. A bit pricy. Location not great (Catania is not great as well) but close to the center.
Well appointed and tastefully furnished. Friendly staff on the whole. Excellent food and breakfast - beware of the gourmet dinner, it has 8 courses! Not a great location, being tucked away in side streets a fair walk from the city centre. Driving is impossible - allow 1 hour to get to the airport at busy times.
Staff were very friendly and the food was very good
Friendly staff (although the barman was sometimes difficult to find) Some loud, brash Americans who were obviously on their tour of Europe, and thought they owned it.
Food in the restaurant was very good. Staff very helpful, courteous and friendly Our meal on thursday 21st was exactly the same as that on the wednesday although very good 20th. Howevber a word with reception ensured we had different menu friday and saturday which were bo9th excellent. some thought need sto be put into serviuce for guest who stay more than 1 night
1) the central placement of the hotel 2) in low season they can park your car themselves in the garage 1) the city itself is awful: very dirty, all walls and historic buildings are in graffity even fountain and main street, a lot of poor and dirty people on streets outside the 1 main walking road (so in the evening it's scary to walk). We ran away from this city on 3d day, although planed to stay for 5. The main reason to come here is Etna - that is fantastic. 2) the hotel itself is business-style one with old furniture with respective "old smell" in rooms. Think that it should be cheaper
The breakfast and the dining area were lovely and the staff excellent. We are very comfortable in recommending it to others
position for exploring
Location is excellent - Staff very cordial and efficient - Comfort rooms - very good breakfast NA
The rooms were decorated very tastefully and the service was personal and friendly Etna hut cannot.be considered a hotel. I don't understand why booking.com calls ot a hotel. Its rather a top class b&b
Friendly staff, great location to visit the Etna and the hillside villages The room had no windows
Great Location, awesome food and staff was helpful and friendly.
The swimming pool, the breakfast and the fact there was outside seating at the restaurant We thought the food sereved in the restaurant was not up to the standard of the rest of the hotel. On most oaccasions the food was barely warm and not hot, service although polite and frielndly was incredibly slow and the menu was monotonous particularly on the last two nights when there were not even any dishes of the day to choose from
swimming pool no early breakfast for at least a cup of coffee for early leaving
Internal decor was refreshing, staff were in the main helpful and the room quiet for a stop over.It was the nearest to the airport but still 10 mins drive. We could not be offered computer facilities to confirm our onward flight and there was no complimentary transit bus available from airport to hotel
Very friendly and helpful staff The beach area across the road was not so great
We had a fabulous time at the Parco degli Aragonesi. All of the staff were very helpful and curteous and we thoroughly enjoyed our stay. I would definitely recommend the hotel to anyone who wants the ease of being yards from the beach, great pool and a good restaurant. It was so easy to travel into Catania and the holiday was great. We are thinking of booking again as we had such a good time.
Kein Shuttleservice von und zum Flughafen am Samstag ab 13 Uhr und auch nicht am Sonntag. Man muss ein völlig überteuertes Taxi buchen. No shuttle to airport after Saturday 13.00 and also none on Sunday. These times would be the most important times to offer the shuttle to turists. You have to take a taxi wich is extremely expensive and at the end halve the price of the room. For this reason we never come back to this hotel.
beach, pool, breakfast no adaptor for the plug, promise the charge for the phone, then turn out don't have a common one, staff English was poor and not helpful for this.
good facilities, beach , pool, location to airport
Staff were very accommodating and took care of the few problems that did occur. Easy drive from the hotel to work and to the downtown. Quiet and not alot of traffic in the area. Wireless access cost.
The staff were very hlepful and accomodating. I was looking for an airport hotel with a shuttle for an early morning flight and it was perfect. My room was fine but the carpets throughout the hotel are in bad shape. It gives the impression of slight seediness.
the telephone system was out of order
i like the design of the hotel. its my type 100 %. the rooms are very nicee...beautiful andd clean and i found a lot of people smiling and help you alot. the breakfast was very good excelent service and everything clear in the kitchen there is nothign i can say negative and sure im coming again next time 1 thing i don't like.. aspecially in the night i found... i got there about 3 am in the morning and i found a man and asked me if i was a resident there and he didnt belived me and had to check in the computer ..
Nice big room with all amenities. Didnt have view of mount Etna as promised and didnt have tea/coffee making facilities.
The breakfast These are all things i didn't like about the hotel: Impatient front desk staff but that may be because they were short of staff and the long queues. for a hotel claiming to be 5 star looked a bit tired. Bedroom wall lights nearly coming off the wall. Some desk lamps not working. Wall paper peeling away from the bathroom wall. The room phone did not work. Only one computer with small screen to access internet - for a fee and this took 10 -15 minutes to connect.
Location was convenient. Good parking, which is a rarity in Italy sometimes. Safe to walk to other areas of the city. I thought the carpet was very shabby, stained, and worn out. It made a beautiful hotel loose some appeal.
excelent room & breakfast. not much information readily available on tours etc, had to ask at reception.
spacy rooms no hot water in the morning
Nothing in particular; advertised as five star hotel but in reality does not offer what is expected in "five star" hotels. On arrival there was no body to help with our lugage. We had to drag it from the taxi to the loby. Air conditioning of the "suite" was not working; staff at the fornt desk refused to move us ot a diferent suite or room; It toke three days to get the air conditioning working after complaining repeatedly. Hotel's personel very un-professionaly and not corteous at all in general; there were very few exempitions; never had this experience in Five Star Hotels.
We asked for another room on our second day (as it had a rather unpleasant smell) and were given a much better room. All 4 of us found the pillows very hard and uncomfortable. One of our party asked for a softer pillow but the replacement was no better.
big room, nice bath bad smell in the room, despite parfume diffusor