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Size and quality of rooms was very good No air conditioning and a lot of street noise from below if windows open.
The staff was wery kind and helpfull, even when I arived very late I had full service.......Thank you
it was close to everything, good food, nice rooms, helped us get taxies, very modern and updated rooms.
Good breakfast, clean room, very central building work going on, poor parking in the area
We had booked a family room which usually means that our children end up sleeping on the sofa beds. Not in Cosmopolite! Our room consisted 2 bedrooms with both equipped very comfortable beds and both bedrooms had their own TV which meant that the children were able to watch cartoons whilst we 'adult' watched news,
Friendly, helpful staff at the hotel with clean well maintained rooms and general facilitiesin a good area, which lead to an enjoyable experience and stay. there was nothing that I did not like about the hotel.
I liked the position of the hotel near the beach and the shops. The receptionists were friendly and multilingual. Parking was not easy. Rooms were basic but reasonably comfortable. by no means a luxury hotel, and breakfast room was very crowded with people all the time
Nice rooms, good bath, specially the 4-persons room was very nice. Personnel was very helpful.
Excellent location, once you have found it! Hotel is somwewhat anonymous but rooms are good, clean and breakfast is excellent. good value for money.
A great priced hotel with excellent service. Some people may find this hotel too far away from the beach.
Comfortable, no nonsense, friendly owners, quiet surrounding. More appliances in bathroom to dry wet towels.
Was a bit confused when the address of the hotel was a clothes shop. However once we got in touch with the owners we were shown to a lovely room aboove the shop that had everything we could have wanted. Very plesent stay. Nice breakfast. Would definately recommend to others.
kind hosts, wonderfull breakfast, clean room, parking availible close by, easy acces fron the counrty side
Very friendly owners. Excellent service and very comfortable and well appointed appartment.
Flexibility to have breakfast early to suit my work schedule. Friendly and helpful staff.
This small b&b is very comfortable and just off the main square in Nieuwpoort and a short walk to the harbour with many restaurants to choose from.
very nice staff, the lady owner provides free fruit and drinks
Extremely helpful host & excellent breakfast.
de parking aan het hotel is een pluspunt, idem voor het parkeren van de fietsen. ook de mogelijkheid om je hond mee te brengen vind ik fijn.
Well positioned close to all the restaurants, promenade and casino. Hotel restaurant was good. No air conditioning. No tea and coffee making facility. Expensive for room with no sea view. Noisy at night.
Proximity to the beach, location is ok. Friendly staff, available to help. Rooms are ok, fair value for money.
Excellent hotel, right by the beach, near to the casino. Would definitely recommend it to anybody thinking of having a short break or stop over in Ostend.
In central position near beach and centre
room with satisfactory space; quiet (back); very efficient cleaning personnel who additionnally were multilingual and very nice ! New linen every day without asking it.Reception personnel, though not proactively "kind", was very helpful once you ask for something ...which is better than being kind without efficiency breakfast price/quality relation ist overdone, one can have perfect breakfast for half the price nearby. Parking fees are the same as official parking, and might be somewhat lower for guests who stay there for a number of nights (degressive tariff). Parking entrance very narrow for middle size cars already.
The location of the hotel is ideal - in the middle of the city centre and a few steps away from the coast. For a four star hotel, you would expect airconditioning in the room. A toilet brush would also be appreciated.
Excellent location near the venue of an event I attended. Spacious rooms. Professional staff. Only 2 tv channels available
we just liked the room...and the area. Breakfast was good. First we received a room which was not ready (10pm!!!)...we had requested a big bed room and we received a twin bed room. the personel of the hotel was not very kind!!
The location was ideal for the centre.Hotel had secure car park.Breakfast very good .A nice relaxing bar and lounge.Easy checking in /out .Staff very helpfull and friendly
Location, comfort of room. Room was quite small. Hotel parking expensive, street parking limited.
very comprehensive selection at breakfast.first class.
the room was cheap
great breakfast, friendly staff, good bed & pillows bathroom a bit aged
I liked that the hotel was very central with plenty of parking
All the staff were friendly, helpful and welcoming. The food was excellent with a wide choice of breakfast and evening meal buffet. The room was very comfortable and well maintained and the interconnecting doors for families was a real bonus. . The hotel is in a good location for local amenities and access to nearby secure local parking was really useful. We will definitely return here.
I went on a short break with my wife and have stayed at this hotel before. We found the staff very friendly and the public areas of the hotel are were kept clean although the furniture at the front is a little worn. We enjoy a drink at the bar after having eaten out at one of the many local restaurants and the staff behind the bar are sociable and enjoy a conversation. The breakfast was enjoyable and there was a reasonable choice. Nice freshly ground coffee which I enjoy. The situation of the hotel is very good, just a short walk from many restaurants and bars as well as the shopping centre. The only downside was our room no 223 was looking as if it could do with a good makeover.The tea tray was brken in several places around the edge and needed throwing out and the wallpaper was dirty and coming loose at the joins. Despite this the bed was very comfortable and the room was cleaned daily to a good stndard and the cleaning staff were very pleasant.
The low price, also the room was quiet at night The part of the hotel we were in was very cramped - room, corridors, staircases and lift. Breakfast was extensive but the hot buffet was warm at best.
Breakfast was good. We arrived by 5p.m. and were told that we were too late to book in for dinner that night! with the number of guests in the hotel, I did not think that a small variation should have caused the kitchen too much problem with over 2 hours to prepare for this!. This soured our opinion and stay in the hotel.
we had a family room which was very comfortable and spacious. Breakfast was good and with lots of choice. We found it a little too far from the central squares. If you hadnt managed to reserve a space outside the hotel the parking was difficult at times.
i didn't receive dinner on one evening because you have to reserve in advance. I was never informed to do so. According to the personel it was impossible to add one person. Barservice was not good. They didn't walked the room, you had to order at the bar itself, not a problem, only when they are at the back, don't come at the bar and block the little bell with a paper, you get thirsty.
The Hotel it's very good. None.
Breakfast was very good Staff were not very service minded Location was quite a long walk into the centre Swimming pool was very small
There are a lot of good points: the location (very near the tram station), the room (spacious and comfortable, including the bathroom), the buffet breakfast(good variation and tasty) etc... One and only: there was no tea pot in the room, which was a bad surprise to us, Japanese. Almost all the hotels and lodges in Japan, the USA, Canada, New Zealand and so on have one for guests to use. We took some Japanese tea packs with us, which was just a mockery.
Location from ferrie terminal at Ostende and Dunkerke The room very poor lamps dont work hairdriyer dont work low budget room
The location was excellent. The breakfast was very good with plenty of choice. The early check-out time of 10am - it was a struggle to get teenagers up and fed and ready to leave by 10am.
Clean, good service, nice swimming pool for kids
We really liked the pool, sauna etc. It was small but very convenient. A big plus for us. Reason to stay at the hotel. we didn't know you had to make a reservation for dinner beforehand but got good directions to a perfect restaurant in town.
the position, cleanliness, pleasant breakfast, and the terrace. lack of knowledge about transport facilities in the area
buffet breakfast, locacation of hotel on beach side reception welcome is poor
Liked the breakfast and the dinner very much, lot's of choice. Food was very good. I would recommend it ! Apparently they rent also rooms from the hotel next doors, De vloot. These rooms and the entrance building is old style. Not the newest, but the room was clean. Also we took the optional dinner in the evening, apparently we needed tickets to get dessert, so we never got them :-(
the view ,, no traffic,,,food no
loved its location by sea
We enjoyed the dune-like beach and sea in front of the hotel. Contradictory to the pre-information, there was no sea view from the breakfast restaurant. The breakfast was abundant, but there was no fresh fruits or vegetables available. Information said that there is parking available. There was not (due to a city fair all the streets were closed), and I was searching for available parking for a long time.
nothing realy as above
This hotel has an excellent location, directly on a lovely beach. The rooms are comfortable rather than luxurious. There is plenty of parking avialable in the surrounding streets.
The location was excellent and the staff were very friendly
The room was clean, the water hot & plentiful, the bed comfortable & bedlinen clean & crisp Rooms very small. Although given access to the room @ 16.00 as contracted, the beds were not made up and we were not sure if we were supposed to do this ourselves - when we returned after a walk (about 18.00) the beds had been made up nicely
Excellent location. Beautiful view of beach, sea and Albert promenand. Room and bathroom are very big, with a beautiful seaview. It was also very calm in the room. There was very poor breakfast. No fish, no vegetable, a little fruits. And no tea and coffee facility in room. Rooms are out of fix.
Location Needs refurbishing badly.
sea view hotel staff
Location to the amenities of the city as well as our own leisure activities No tea or coffee facilities in the room. his would have put my comfort score upto good from fair.
Very good location and beautiful viw of sea/beach Room decor was very dark and dull
A quiet hotel with a very nice view on the north sea. Breakfast was excellent! It's a shame there's no Spa because this hotel has a perfect location for it. I called the reception from my room but they did not pick-up, not even a voice to tell you hold-on the line etc. The same number is the emergency number...strange!
The Hotel is clean, comfortable and the staff are helpful, the hotel is located almost on the beach and in close proximity to beach front restaurants. There is a tram stop outside the hotel, although a relatively modest walk will take you into the town.
The location of the hotel is great and the terrace on the the palace room was spectacular For a room marketed as a palace room, the amenities were under par. No slippers, no bathrobe, cheap towels and toiletries do not belong in a palace. the room itself was excellent however.
The back door of the room opens onto a veranda / balcony directly adjacent to the beach, affording excellent beach views, sunsets, and the sound of the ocean lapping at the beach filling your room all night long if you leave the doors open. A bit on the pricey side given that it's a very nice but definitely aging hotel. That said, the location and see view rooms with balcony are worth the extra cost.
large rooms, the rooms and hotel still have their beautiful original style but comfort is there. Beautiful view on the sea from the room and from the breakfast room. noise from room nextdoors.
You step out of the door, straight on to the beach. Impressive architecture, unpretentious, upmarket style and luxury. Staff were helpful. Nothing, strongly recommended.
staff very friendly and helpful. Breakfast could have been more choice, ie cooked bacon,beans etc. cost of hotel parking
The location is nice. The second day no additional toilet paper was given . We ran out.
breakfast and the swimming pool No, but a couple of details would have made it even better
clean hotel top to bottom + very good staff no air conditioning charge for use of room safe
a clean and pleasant hotel with a good bar
Good, flexible staff. Cooperative with changes in booking breakfast relative simple, however sufficient
the staff were friendly and helpful at all times I felt to be made at home during my stay here the facilities were clean and up to date my room was kept clean throughout my stay I was not happy that the sauna and steam bath were advertised as part of the hotel facilities not listed as chargeable.....eight euros per person per hour....not proper...not fair!
Ik vond de locatie heel handig. Ik lag op kamer 3040 , tot mijn spijt vlak naast de nogal rumoerige lift. Wanneer dan 's nachts klanten binnenkwamen was dit goed merkbaar aan de dichtvallende deur beneden en de geluiden van de lift. Ik had deze korte werkonderbreking geplant om even kunnen uit te rusten, dit is helaas mislukt. Ik vind het ook niet meer van deze tijd om 4€ per uur te vragen voor 'n internet verbinding. Het ontbijt was niet slecht maar ook niet uitbundig. Ik heb bv 's morgens geen spek kunnen vinden, toch nog altijd een klassieker dacht ik. Ook van het onbedekte 'prepare' vlees werd ik niet vrolijk.
Friendly helpful staff, good breakfast menu, bar open 24 hours We wanted to use the sauna and steam room, the information in the hotel room did not say that you needed to reserve it in advance in order for it to heat up, so we were unable to use it when we wanted to
Location to the Town, Cleanliness, Selection of Breakfast Items. Nothing to Comment.
Location in Ostende, close to beach and shops. Good bars and restuarants nearby. Parking
No tea making facilities in room
This is our second stay at the hotel and overall excellent . The staff are very good , comfortable room and breakfast is also good.The location is ideal for shops,bars , eating places plus the beach is a 2 minute walk.We will return again.Oostende is one very friendly no hassle easy to get round town and suits all age groups Nothing
Excellant breakfast,large selection. Very friendly and helpfull staff. Bedroom - good storage, extremely clean,useful additions to spot less bathroom. Perfect position,close to the seafront and shops/restraurants. Attractive lounge/bar.
Very friendly and welcoming, ideal position in Ostend
Excellent position close to beach and town centre.
Very impressed enjoyed our stay. Staff could not do enough for you and the hotel had many small touches that impressed very good value for money strange noises from plumbing
Sea view from the balcony, central clean and cosy. Not the hotel's fault but noisy building works next door.
I have stayed here several times and have each time been satisfed with the hotel. The breakfasts are good, rooms clean and of a decent size and you're within a stones throw of the city centre and the sea-side. Recomended! The only thing that I would suggest is that the sheets and blankets on the beds could be replaced with duvets as I find the former a little old fashioned, but otherwise no complaints.
Nothing special.... I'haven't lucky on this one... I asked for a triple room and i received and payed for a double, the room was small, and the bad for the kid was just by our side. the photos on the web about the triple room do not correspond at the real...
Excellent service and a wonderful room - absloutely brilliant buffet breakfast
simple but good breakfast; staff is very kind; hotel just opened this spring (2009). no railing on bunk beds so kids couldn't use it (high risk of falling off). Prices are hefty.
Brand new hotel, modern design. Inside parking facilitiy. Wheele chair adapted. Breakfast: choice good be better. No staff on first day.
very relaxing and nearby beach and resturants and a very well designed and stylish hotel,we love belgium its so so clean! the only thing i thought was bad - when we arrived,the lady on reception showed us the way to underground parking,and then when i was looking through the hotel booklet read that you would be charged - it was not a problem but we felt we and others should be told!
Large comfortable rooms (we had a room with two private bedrooms - excellent when travelling with teens). Beds were very comfortable. Location was outstanding, about 200 m to the beach, shopping and many restaurants surrounding the hotel. Worth paying for the parking as it is difficult to get space in the area in general. Breakfast was good but a little expensive - could have had slightly longer hours as it ended at 1000. Will be great when the pool is open on the days the weather doesn't allow for the beach.
Very new, comfortable, stylish.
Near the beach The room we had was at the ground floor. This was small and sub-standard. Ventilation was poor and we had to open the window. Sleeping with windows open was terrible due to the 24h Cafe at the opposite road. Maybe rooms on other floors were better.
sea view rooms, clean and spacious (we took confort room). Definitely good quality stay on the sea side. Excellent location, 1 minute away from everything.
underground carpark with lift to room No air-conditioning so room very hot, no hotel information in room, e.g Room Service, Wellness Spa still under costruction. Hotel looks good but seems to have run out of money to provide 4 star standard
Rooms were comfortable and bathrooms luxurious with rainforest showers. Good tv choice for kids. Bunk beds dangerous as 6ft off the ground and no safety rail so no good for young children. Excellent buffet breakfast but felt 200 euros was a bit steep for one night, 4 people in a family room.
Late breakfast. Late check-out on Sunday. Close to restaurants and shops. Bedroom quite small.
coffee was weak!
Friendly staff,comfortable facilities
Breakfast was quite good Rooms were not clean, internet was not free, some of the lights didn't work, one whole morning without electricity, rooms where by far smaller than shown on the fotos for this price cathegory.
for the price it was excellent .clean fresh room clean bathroom clean bathroom powerfull shower ,very quiet .breakfast just what i want hot coffee juice rolls ham and chesse
relaxed atmosphere, nice friendy staff, good food, location. The double room was way too small, I saw four different double rooms and they were all too small but as I arrived late at night the big doble rooms had already gone.
Comfortable and accessible hotel with modern facilities
THe whole experience was very nice. Breakfast good, staff helpful
They managed to change me from a smoking room to a non-smoking room during the Carneval weekend, which was great. They put me on a waiting list and surprisingly enough got a late cancellation. They are open 24 hours so you don't need to bring along your keys. I asked for a quiet room, and it was indeed very quiet. The bathroom is a bit odd, but fully functional.
The staff were extremely friendly and helpful. The owners are on-site virtually every day and are very attentive. They offered great sightseeing recommendations and even lent me their personal copy of a Belgium road map when I needed one. The single room was fairly small as expected and the furnishings were basic but functional and comfortable. Great value for money and a good fairly central location - the beach, public transport and restaurants were all within a few blocks. I was able to use free street parking every night from 7 pm to 9 am next to the park approximately one block from the hotel. I would definitely stay there again.
Nice location, fair price-quality relation Bathroom, no parking closeby
Comfortable bed and pillows, flat screen TV, great shower, good breakfast No kettle and condiments in the room
The actual hotel room furnishings were OK , although Bathroom was poor and the air conditioning needed serviceing as it smelt of stagnent water when used. We were told by the manager that it had been used all summer and needed servicing!!!! The reception staff were very unhelpful, all corridors were dark and unlit to the point of being dangerous. Opposite the hotel, within 20 metres were building works, with builders dropping things into a metal skip at 7AM, next to your bedroom window. The window had to be open due to Air conditioning not working. Not sure how this hotel is rated 4 star, as its the worst 4 star I have ever stayed in.
The Staff at your Hotel were really Friendly even though we have been to Ostend many times and in different hotel's we will certainly recommend the Acess Hotel and we will diffently use your hotel again as it was one of the friendlyest hotels we have stayed in Ostend .A big thank you to you all for making our few days there even more special
Location Lack of WIFI anywhere in room
Good breakfast and breakfast room; friendly staff Our streetside room was rather noisy into early evening hours. At 6.30 Sunday morning some revelers were shouting and singing all along the street for not quite 30 minutes. Had to leave windows open for air.
Very central to the town Noisy even on the 7th floor (at the front). Must book back room next time.
it was in an ideal location for shops and bars
Gentleman on reception was helpful when the oxygen delivered for my brother did not work correctly he rang the people concerned and they arranged to visit the hotel that evening and sort out the problem We all three of us felt that this hotel was not worthy of its 4 stars, very small bar lounge, no apparent room service, only able to eat in the restaurant if meals ordered in the morning for the evening from a set menu with little or no choice, did not appear to do bar snacks, as no information was availbe in the hotel info leaflet in room