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The rooms were nice. The facilities are great. Food in the location is wonderful as well. Man, this place was CROWDED. I wish there was a way to filter searches on websites to show places with private/public beach access. My wife and I like to vacation and go someplace quiet. We enjoyed our stay, but you just can't find a place where you can get away from people here.
Price was good for a room for 8 people The floors were just gross. My 1yr old son had to wear shoes 100% of the time because when we got to the room and took his shoes off within 15 min his feet were BLACK with dirt from the carpet!
Close to shopping outlets having to go down to main tower in order to get bathroom supplies that should've already been in the room to start with
Location Beds very uncomfortable
On the beach,kitchen in room!! food not the best!
The location in North Myrtle was perfect because it was more quite and less crowded. The resort had an amazing assortment of pools, hot tubs, and kiddie pools that offered plenty of space to relax. The rooms where clean, comfortable, and cute. Highly recommend staying here! Great for people on a budget looking for a great beach vacation! Really great deal for the price, no complaints.
We like to go to the beach during the off season.(we hate the crowds and traffic in season and everyone is out to gouge us for every dime we have). This was a great time in a very nice hotel. No crowds and good value for the dollar.
Very friday staff. Ocean front. Affordable. 3 indoor heated pools for the kids.really enjoyed location. Great place and will go back. Going this time of year less crowded also. The food in hotel restaurants is great Construction going on outside. Caution tape and debris everywhere outside. I guess this is expected if you go to a summer based resort pre spring though.
Great accmodations, lots of indoor and outdoor pools, lazy river a plus, weather was great. Food prices were reasonable.
The staff was very accomodating and very friendly. We booked this property because it was located close to our son, but we will definately stay again because of the friendly service we recieved.
The ocean view and the price. It was not very clean but could have been worse.
The bed was comfortable and the frig,microwave and sink area was needed. The carpet was stained and damaged.
We had poor service. Had to ask several days about more towels and the shower was clogged and no one ever came to fix - poor service.
The view from our Oceanfront room was amazing! Front Desk was very helpful and anything we need delivered to our room was there in minutes. They asked us to view a condo for a time share and told us that it would take no more than two hours but turned out to be over three hours. Sales Manager was very pushy and made us feel like it was a scam. Pools were great....except the jacuzzi.... needed cleaning.
the nice pools, lazy river, hot tub, friendly environment, DJ at pool, fruit smoothie bar, on the beach, nice view All rooms can see the ocean, but the curved building didn't allow to see the whole beach or sunrise from room.
Cleanleness of room. Convenient to shopping areas. Beach area nice. none
Front desk staff was rude
it was close to Main Street (2nd Ave), several things to do within walking distance. the carpet smelled bad like mildew. It took the service desk several hours to send someone up to fix our toilet. It was very crowded.
hotel was not crowded Not enough elevators. Guests do not like to spend their vacation time waiting on elevators. I would like a credit for every minute of waiting on the elevators. Even the hotel staff had to use the same elevators as the guests and had to wait along with the guest. Every time we have this experience it makes us just want to stay home and not spend our hard earned dollars waiting on the elevator.
Loved the size of the rooms and the amenities of the hotel.
The Ocean View from our room was awesome. I felt like the room we were put in was perfect for my wife and I. The staff was awesome except for check out refer to comments below for details in the what didn't I like box. During the night while asleep the headboard from our bed came off the wall and fell on my Wife and I, we were not hurt however when checking out we alerted the staff member whom was present at the counter and the staff member wasn't concerned with our concern nor did he offer any concerns if we had any injuries or not even that we didn't have any injuries the point is I feel that since We didn't spend a lot of money My Wife and I were not important.
We were down in Myrtle Beach to buy a house this was my Second stay the first stay was excellent so I booked there again. The second stay I went with my wife And had a little more time to spend at the hotel and at the tiki bar pool area where we met Chirsten we had a great time talking with her she was friendly and stayed late one nite because a couple had just gotten married and we were all having fun thanks Chirsten. The place is very clean and the people at the front desk were very nice and always helpful. Will stay here again Mark&Peg
Very friendly staff and good breakfast :) Needs some remodeling.
The room and view were very nice. The room and resort had all the amenities you could need. Look forward to staying again. Nothing bad to say at all.
Leaving No customer service from staff.
Beachfront. We were in a room off the lobby. We could hear conversations all through the night from the lobby. Also, the front desk had a bell for those coming in to ring and we heard that all night. Worst night of sleep I ever had in a hotel. No breakfast included. Understand it was a beachfront hotel but felt it was very over-priced. Spent the night before in a hotel in Brunswick that was half the price and included a hot breakfast.
The staff was welcoming and the accomodations were great especially with the fall rates. There were plenty of local restaurants and activities to make this a great weekend getaway!
Cockroaches around indoor areas
I was very displeased with the room that was booked via kayak. The front desk was helpful in putting us in a more appropriate room, but for a few. The hotel is a dive.
room had someone else's belongings in it. When i went to office they stated that they had nothing else to give me to stay in. JUST lock the door. I then insisted that i have a different room due to fact that room key could be easily copied and that there was already someone else's stuff in the room. I was fearful that someone else might be able to access my room while i was asleep. NOT the best.
The place we stayed was a 2 bedroom condo. I was not expecting that. I had put in for a hotel room for 4 adults and 2 queen beds. The whole stay was wonderful. We were not provided with extra toilet paper in the bath room. I finally had to go out and buy some. Not good for 4 women sharing a place!
Nothing When I booked the room, no where did it tell me where to go to check in or a phone number for the property or that an extra $100 deposit would be held for 10 business days. Had to wait for an hour in the cold rain for someone to tell me where to go to get a key to the room. Instructions to take out trash to large trash can outside....but no trash can outside. Horrible customer service at the property. Will never book again!
The four bedroom condo was amazing, great price, beautiful view, did not want to come home!! Some of the dishes weren't up to par with cleanliness, so bring paper plates etc or re wash the dishes before using them!
We booked a3 bedroom condo and arrived to find it in immaculate condition. The place is 1900 sq ft!!! Each bedroom had it's own full bath and exterior entry door. The full kitchen was modern and well appointed. The views from the private balcony were postcard-worthy and the best thing of all was....Kayak's rate was less than a 4-star hotel room!!!!! My stay was far too short.
I liked the suite itself. It was roomy, nicely appointed and had a wonderful view of the Atlantic Ocean. Secondarily the service was friendly, capable, and aimed to please. While my room was generally clean, the carpet needed a serious cleaning.
Everything was clean-spacious-in good working order None
The hotel was very nice on the outside, and was very relax atmosphere the whole stay. The resort's pool was nice, as well the hot tub which I like the most. It had a wonderful veiw, and was kelt very clean round the resort. I would stay at this resort again, but would ask for a better room. The room had a mussy smell to it, as well the master bedroom bath tub got water all over the floor, as well messing up the wall. The couch and chairs were out dated and need to be replace. Also, the walls needed to be repainted look bad. As well, not enough supplies in the kitchen for us, such as a blender. The only reason why the rate was not to good was due to the maintence of the room. There needed to be a discount.
Large rooms, kitchen and living space. It's nice that there are TVs and bathrooms for each bedroom. Directly on the beach, nice view. Pool and lazy river are pretty small, but they also have two hot tubs.
I really enjoyed the cleanliness of the room as well as the modern decor.
The rooms were very spacious and each had its own balcony! Concierge trying to get me to do a timeshare tour for free stuff upon check in.
The cleaning service did not make the beds.
Our stay was 1 week. I got a cheap room because I am not particular on where we stay because the only time we are in a room is to sleep and get ready. I am sure all rooms are different because this place is owned by different hotel properties and ppl who have condos here. With that being said this is how my trip went. The good -Location was beachfront about 10 mins from all the major attractions in any direction -pools and Jacuzzis -full kitchen in room with dishes -modern tv if you wanna plug in a video game, or dvd player -WiFi was decent -price was great for what it is, just a place to sleep and get ready. The bad -confused about my stay. This resort is owned by like 4 companies and people have condos here. I had to check in across the street at The Waverider. I had no idea until I got there because there wasn't any indication online when I booked the room that it was a room owned by a different company. This wasn't that big of a deal until the next morning when I was told I didn't get free breakfast because my room was with the Waverider and free breakfast was for The Palace bookings only, even though my room was in The Palace. If I wanted to add breakfast it would have been $9 a person/day for all u can eat. We sought out a store and got some groceries to have breakfast. -the a/c leaked from the exhaust vent onto the couch and out of the intake unit into the floor even with the balcony door closed and wouldn't stop running when I shut it off to let it rest. -the curtain rod just fell off the wall while laying in bed nowhere near it. -balcony is tiny -shower head was not mounted to wall and moved around -the room smelt horrible -maid didn't make up the bed or change sheets -pest control came while we were getting ready, seemed odd they had to spray while people were there. Kinda worries me that if we were gone when they came, they would have sprayed pest control everywhere and we would had never known. Why would pest control come to a booked room? Had no idea that happens. -getting on an elevator was time consuming between 9am and noon because of check-ins, check-out and maids. Any other time was easy -pillows were uncomfortable and nasty when the case was off, bring your own pillows -no end tables by the bed for phones and such, had to use chairs -phone doesn't work in room -the gym, saunas, and a few lobby bathrooms were out of order the entire time In conclusion, it is what it is, just a place to sleep for a low price. The bad definitely outweighs the good but it is managable to deal with if you can handle it.