Flight cancelled and they wanted me to fly the next day instead. I had to book on another airline to get home.
Seats OK, just too little leg room.
Cons: "No tv to track the flight progress"
Pros: "Not Particularly."
Pros: "Nothing in particular. Vouchers for future flights"
Cons: "Not having a 5-hour delay."
Pros: "The crew was very nice and great, especially since turbulence made their jobs stressful as well."
Pros: "Great take-off and smooth landing by the pilots. :)"
Cons: "Wi-Fi connection was very week."
Cons: "The flight was delayed due to rainy weather and "network delays" The weather up and down the east coast was not an issue We then looped for 1 hour flying slowly in a hold"
Cons: "Nothing. Smooth flight, friendly crew, and early arrival. Can’t be beat!"
Pros: "on time! quick, free, baggage! free snacks and drinks"
Pros: "The seating was a lot more spacious than on the Delta flight we took to Portugal three weeks ago."
Cons: "The gate agent got the boarding group messages mixed up on the display screens, which allowed some people with C boarding numbers to board with the first group of As, but aside from that minor issue everything went fine (it was a full flight, and too many people carried on luggage, as usual)."
Cons: "i literally think I got frostbite on the plane, it was so obnoxiously cold."
Cons: "There was no food or drink"
Cons: "The seats are small but I'm also a big dude so that might be a factor"
Pros: "Crew was good"
Cons: "Been on time. Not been hot."
Cons: "Left over 2 hours late!"
Pros: "Southwest crew"
Cons: "Full flight Late Have to pay for movies"
Pros: "Generally went well"
Cons: "Flight delayed"
Cons: "Packed like sardines No drink or snack provided"
Pros: "We are novice flyers. The entire process from purchasing tickets to getting luggage was new to us. WE DID IT! There was always a friendly person to help us, even if we didn't need it :) Our flight was late leaving "waiting on a young passenger" but we landed on time :)"
Cons: "Even though ALMOST everyone was pleasant, helpful, and personable, our stewardess acted like she could use a good night's sleep. She seemed disgusted that we wanted a soda AND a glass of water and made sure we waited a good long time for "your second beverage". It was a 4 hour flight and I am sure with 3 attending the cabin she had plenty of time to get everyone served. Her whole demeanor was just plain grumpy :( She also scolded another couple for taking a bag of cookies and chips--even tho she had plenty for her area of seats. There were no rowdy or impolite passengers that we could tell, but she must have had a very bad day."
Pros: "The crew was great"
Cons: "Being delayed for over an hoir"
Pros: "The flight attendant was funny and on point thru the safety announcement! Wonderful crew !"
Pros: "The crew did a good job trying to serve snacks & drinks during the short time they weren't restricted to their seats by all the turbulence we encountered."
Cons: "Lots of turbulence; obviously not the airlines fault, but we didn't like it! Very much not fans of boarding scheme resulting in people traveling together that can't find seats together. Why don't they actually stop people from bringing larger than allowed baggage on board? One person had 3 large items, and others also items obviously bigger than allowed."
Pros: "We arrived over a half an hour before our projected arrival time. Awesome flight, smooth in the skies and very nice attendants!"
Cons: "Southwest Air is too far from airport exits and entrances. I will not take this airline again."
Cons: "Yes excelente servicio"
Pros: "What a great crew!"
Pros: "Flight was Good. Pilot was informative. Everything was fine it just would have been nice to have a screen on the back of the seat to watch TV or the news."
Cons: "Again I would have liked in-flight entertainment."
Pros: "Very nice comfortable seats and lots of shows to watch."
Cons: "Had to ask for a drink 3 times"
Pros: "No turbulence but the crew decided they didn’t want people standing up. Completely unacceptable."
Pros: "Plane arrived on time, even though it left 10 minutes late. Nice landing. Friendly flight attendants."
Cons: "Passengers were hussled into lines to board long before necessary. Front lavatory ran out of toilet paper rather early into the flight. Evidently it was not attended to in the stopover in Boston, perhaps due to the late arrival and eagerness to get going to arrive in time in Baltimore."
Pros: "Thank you for safely bringing my college student back to school!"
Pros: "I liked the transparency provided by the pilot and crew about the reason for the 3 hour delay, and their positive attitude about it. I also understand that safety comes first, so was fine with leaving later if it meant we'd actually land safely."
Cons: "I didn't care for the quality of the pretzels or peanuts."
Pros: "Great flight, and crew"
Pros: "The crew from Boston to Denver was friendly, professional & fun. Their sense of humor brightened some of the typical announcements making passengers smile & laugh. Our crewperson allowed us to take whatever snacks we wanted instead of giving us 1 bag of peanuts."
Pros: "On time, pleasant staff.. ..great service"
Pros: "Flight attendants were lovely."
Cons: "The airplane was so frigid, I couldn't think bout anything else."
Cons: "An hour late, false alerts about the departure time, no info on the board about when the plane leaves"
Cons: "4 hours late and no explanation from the gate agents"
Pros: "Staff was very transparent"
Cons: "They should've just cancelled the flight."
Pros: "Got to the layover in just the nick of time to run to the next Southwest gate to catch my flight home."
Cons: "Zero entertainment; zero meals (snacks only); cup of soda; couldn't sit with family because boarding pass was at the end of the "Bs." Very uncomfortable."
Pros: "On board free wifi TV"
Cons: "They kept changing departure gate and time 8 or 9 times. LATE and no reason"
Pros: "Nice attendants and smooth flight. Checked in often if I needed anything, e.g. more coffee. One attendant even noticed the dude ahead of me didn't flush the toilet and held me off to flush it herself! Now that's service!"
Cons: "Wish they had food purchase options, but at least the snack packs were free flowing. Relatively comfortable for coach."
Cons: "My family had to pay $ 15 per each person for early-bird check-in. There were some people who on boarded earlier just "block" their seats to save for someone else behind us. Why bother to pay $15 per person? Just get one early bird pass, if you can save seats for the rest of your group - THIS SHOULD NOT BE A CASE ANYMORE. Southwest should pay attention to this will not be happen except for an case of emergency or for an handicap"
Pros: "I'm used to SW procedures, it's painless if you just follow the plan. I fly them as much as I can"
Pros: "Not one of my good experiences with Delta. Two hours delay in the flight"
Cons: "Information on the flight delay as communication was. at least very poor. Also A 220 was ok but First Class was so so"
Cons: "Small plane, feels cramped"
Cons: "Really packed together seats...more room. Crew spoke very loudly on plane...jarring"
Pros: "Horrible delay with unruly customers on the plane. But the flight attendants did great handling them"
Cons: "sat on the tarmac for 3 hours because the pilot was late."
Pros: "the video controller in the headrest of the seat ahead of me. you could see the flight pattern, speed, temperature outside and other specs, which were interesting."
Cons: "once again, the delta crew does not maintain their planes properly. during the taxi stage to get to the airway to lift off, there was a horrendous growling sound coming from the plane............seems like their hydraulic system is not maintained very well at all and it made a howling sound throughout the plane all the way to take off! we were wondering if there was something wrong with the plane."
Pros: "The crew was great."
Cons: "The flight and crew were great. But I was not able to choose my seat because I purchased an economy flight. I was very uncomfortable. But I was luck that that people that were sitting with me were great."
Cons: "Faster lines at check-in. More courteous security personnel"
Pros: "Choice of Entertainment was excellent"
Cons: "Bigger snacks - 2 small cookies or small pack of almonds was indigenous 2 hr flight"
Cons: "Flight was delayed 2 hours. Even though I had carry on, they checked it and this made me waste my time at baggage claim rather than gate checking. Flight attendants were miserable. Power supply didn’t work at seats."
Pros: "Crew was so friendly!"
Cons: "Food; movie choices"
Pros: "Good crew. Nice seats."
Cons: "This A320 aircraft departed LGA with the first class toilet inoperative. Flight was entirely full. First class passengers had to fight their way to the rear two toilets, around serving carts, etc. Cabin Crew was very good natured about all of this; but flight crew never mentioned it."
Pros: "The crew was attentive."
Cons: "Games on the tv were okay. Tetris would be a nice addition."
Pros: "entertainment and leg room on regular seats"
Cons: "delay, boarding process"
Pros: "No delay and friendly crew!"
Cons: "Not much leg room and the coffee was horrific."
Pros: "Arrived safely"
Cons: "Crew arrived late from Buffalo (?!?!) so our 7:59 flight didn’t start boarding until very close to that time. That delay, as Delta well knows, dominoed into LGA’s ATC issues and resulted in an arrival at DCA well after our scheduled arrival."
Pros: "Crews were great."
Cons: "Flight delays coming and going. Happens a lot with Delta."
Pros: "Really nice staff all the way through from gate agent to flight attendants. Flight left on time and landed early. Night and day vs American"
Cons: "Nothing. Flight was perfect."
Cons: "I was in first class. Neither food option sounded appealing. Recommend keeping things a bit simpler to appeal to more people. Flight was 90 minutes later"
Cons: "The fact my flight was delayed three times...First delta said it was technical(mechanical) issues then sis it was the weather then said it was mechanical issues due to the weather. There were no compensation of the inconvenience it cause the customers."
Pros: "It was everything you look for on a plane. Friendly crew. Lots of space. Clean. Lots of entertainment. Plenty of space for luggage."
Cons: "I loved it all."
Cons: "Flight was delayed longer than the actual flight time. Smallest plane I have ever been in in my life."
Pros: "on board entertainment options are really nice... esp to be free. real time luggage updates in early"
Cons: "like to see a bit better snacks"
Cons: "My seat was taken by another person and the crew member was not very helpful with getting the issue resolved"
Pros: "Quick flight!"
Cons: "Didn't realize the last seat on the plane doesn't mean back."
Pros: "Flight was on time. Boarded quickly with no fuss."
Cons: "Staff not attentive to customer needs. I asked for a blanket and the stewardess never came back to me."
Cons: "The flight left three hours late while the crew was waiting for an oxygen tank to arrive. We were boarded onto the plane after it was nearly an hour and a half late, then waited in out cramped seats for another hour and a half as we continued to wait for the same piece of equipment. At one point a Delta employee announced over the plane's PA system that we'd be getting vouchers to compensate us for this absurd delay, but there was no explanation of how to claim those vouchers."
Cons: "No meal service in first class."
Cons: "The flight was OK."
Pros: "The flight attendants were very nice and the boarding crew. From the time I walked up to the counter at LGA to the time I exited the plane in CLT, I was treated so kindly and with such respect. Kudos to the Delta Crew."
Cons: "The FLIGHT!!!!! There were delays. Scheduled take of time was 6:59 PM. We took off at 735 PM. Once I was on the plane, I started kicking myself in the you know what because I knew immediately I was scammed. I had purchased a 1st Class ticket for $400+, only to find that my comfort would be the equivalent of that if I purchased a ticket in economy. My long legs would still be cramped. For the past few years, I have been purchasing 1st class for it's spaciousness. On this flight, on the RCJ700, I did not fly comfortably. The space was very tight, and I was able to stretch my legs as if I sat in economy. This was by far, my most uncomfortable flight ever. SMH; A WASTE OF MY HARD EARNED MONEY!!!!!"
Pros: "Plane is great. Comfortable."
Cons: "The staff at the gate at LGA were not too friendly."
Pros: "The staff was was very accommodating to myself and my 19 month old daughter"
Pros: "Delta has always be a step above the rest. Traveling with my children is not a problem and frowned upon with Delta. I rarely choose competitive airlines and will continue to use Delta as much as possible."
Cons: "Our flight was originally scheduled for departure at 7:45 PM. We got an alert stating that the flight was going to be delayed but we were already almost to the airport when I received the first message on my smartphone. We received three additional alerts making our total wait time at the airport 5½ hours before we could approach the gate and board the aircraft. Seating in immediate gate area was not comfortable. Boarding was chaotic at best with very little control and guidance provided by Delta staff. The audio over the PA system was difficult to decipher much of the time. The only other available boarding status information was presented on the screens stationed near the gate and indicated PREMIUM the entire time during our boarding process and was never updated. We literally had to scramble through the crowd to get to the gate desk and get our boarding passes validated so we could board our flight with our group of passengers. Our seating on board the aircraft was thankfully good which is why I rated Comfort as Okay. We were saddled with one more delay after the flight left the gate and taxied briefly down the runway and then sat there for almost an hour. My suggestions to improve customer satisfaction based on my experience would include the following 1. Provide extended alerts for passengers travelling especially if the anticipated delay is known to the airline more than 2 hours before scheduled flight time. 2. Improve seating in the waiting areas near all Delta gates. 3. Re-orient all staff in proper boarding process and utilizing all available resources properly to provide clear and intelligible (not speeding) overhead audio messaging and current boarding status prompts on displays. 4. Maintain or replace audio equipment if necessary to help improve quality of audio messaging in all boarding areas."
Pros: "Even though we couldn't reserve our seats we where able to call and change our seats to be together. (Mom dad and 2 toddlers)"
Pros: "Friendly crew, on time"
Pros: "Everything was smooth. Short flight, but they offered us refills on drinks, which I've never experienced before. Polite staff, great flight. Thanks!"
Pros: "Many passengers did not have seat assignments and we also ran out of over head storage resulting in many additional bags to be checked at the gate(mine included) but the crew and staff at the desk inside laguardia work quickly and efficiently to get everyone boarded and we ended up landing 15 minutes early."
Cons: "Seating was extremely cramped and the in flight wifi quality was poor, couldn't even watch an hour long movie (on a 2+ hour flight) because of the amount of buffering."
Cons: "I wasn't able to choose my seat even though I bought my ticket a while back. Seat assignments were given at the gate and we were never given a real reason for this. I ended up in a middle seat sandwiched between people, and the man at the end slept the entire time, making it difficult to get up and walk around which I need to do as I am prone to DVTs."
Pros: "I have difficulty walking, the crew made sure that I got to my seat on the plane safely, and made sure that I had wheelchair support."
Pros: "On time, friendly staff, advertised Gogo Wifi not working."
Pros: "No one within 6 feet of me."
Cons: "Seat was very hard and uncomfortable"
Pros: "The steward was super friendly."
Pros: "The Crew was friendly and professional"
Cons: "More entertainment options and food"
Cons: "Flight crew member crept giving alcohol to passenger in 7A, who was harassing passengers around him the more he got drunk"
Pros: "The crew were nice and accommodating."
Cons: "The seat was not comfortable, my back was hurting from a very short 2hr flight."
Cons: "I would blame this on myself but had a second incident with CheapoAir. The date was wrong and neither cheapoAir NOR AA would help me to fix it without extravagant fees. Ended up eating the ticket."
Pros: "The leg room"
Cons: "No toilet paper or Kleenex on the 2nd flight with American"
Pros: "service was consistent"
Cons: "Plane was unusually hot"
Pros: "Prompt on time service."
Pros: "The TV's on the back of the seats were nice."
Cons: "The threatening tone of the counter associates about last minute checking of your bags because they don't have enough space in the overhead cabins. Why offer everyone that option if they will force groups 7-9 to check them?"
Pros: "It was incident free."
Cons: "I can't comment on food. I didn't get any."
Pros: "Great flight"
Cons: "everyone was friendly"
Pros: "Took me from point a to b. Some entertainment options, nothing spectacular."
Cons: "Toilets were dirty."
Pros: "Crew. There was very long delay."
Cons: "Too cramped. Long delay could have been made better but ongoing announcements from airline, but this was often late."
Pros: "Short flight"
Cons: "Attendant at gate insisted my daughter's carry-on bag get checked because he put it crooked into the sizer. When I adjusted it and showed him that it fit, he still insisted that we check it. Unpleasant way to start our trip."
Cons: "Why can't the crews in in LGA communicate with the passengers during the boarding process like at other airports so that it won't be a mad mob press to get on the plane. The gate agent using the PA didn't or couldn't enunciate, and folks just 15 feet away were asking what she said."
Pros: "Gate agent was very friendly and the flight boarded and departed on schedule"
Cons: "No dislikes about this flight. Everything went well"
Pros: "Smooth ride, checked in online, electronic boarding pass, going through security - a breeze. Was little apprehensive because I heard bad things about AA - my 1st experience was good."
Cons: "American Airlines has to be the worst airline I’ve ever traveled with. They canceled both of my flights and scheduled me for flights the next day each time. Customer service pretty poor. I opted to take a train instead. They didn’t reimburse me either. Awful"
Cons: "Everything. Flights canceled due to "weather" but every other airline was flying to these locations and the customer service experience was miserable at best."
Pros: "Perfect quiet comfy flight"
Cons: "New cheap fare is honestly offensive trash."
Pros: "Boarding as quick and efficient. Staff were friendly and courteous"
Cons: "Nothing bad to comment on as the trip was a smooth trip"
Cons: "Flighr got delayed resting in connecting flight missing, AA didnt bother to comp the 6 hours of waiting by providing a hotel. Instead AA pretended to give a discount for a Hyatt which would end up costing 100 usd anyway, the same peice for hotels in that area anyone can fond on hotwire for 4+ hotels. Bad customer service, bad expectations management."
Pros: "Left on time Nice flight attendants Arrived early"
Cons: "Runway time in New York"
Pros: "The fly departed on time"
Pros: "Food was good"
Cons: "No entertainment on the flight"
Pros: "Everyone was pleasant & professional"
Cons: "The plane supposedly was running out of fuel, which I've never heard of such thing. So we had to go down 20mns before reaching Charlotte to a nearby airport to get fueled up and then went back in the air. The whole ordeal made me miss my connection flight to Barcelona! And I wasn't able to get on a flight until the next day. To make matters worse I had to flight back to New York to catch the flight to Barcelona! Unbelievable. I was beyond disappointed. I chose American Airlines for a reason, a good one at that. Yet this happened."
Pros: "Arrived early. Smooth flight."
Pros: "Speedy boarding"
Cons: "Unmotivated crew, uncomfortable seats."
Pros: "Good crew."
Cons: "The plane was delayed for two hours!"
Pros: "The crew's response was better than expected."
Cons: "Snacks were a bit too expensive."
Pros: "This time every thing excellent"
Cons: "The wifi prices are absolutely outrageous. In a time where hotels are giving wifi away for free bc it's baked in their pricing and costs the airline should be doing the same. It leaves a bitter taste of feeling nickel and dimed when you charge spears toy for this. Especially at $21 for a 3 hour flight. Seriously?"
Pros: "Good movie selection"
Cons: "The crew as in every AA flight could not care less about clients. Business class seats on dreamliner get shaked when adjacent passenger moves Got stolen a pen when being reviewed for liquids just before boarding"
Cons: "Entertainment was boring"
Pros: "It was exactly what I was looking for. Comfortable, easy and faster to board. I loved to be able to use the ticket on my phone as boarding pass, that made shorter the whole process."
Pros: "Left on time!"
Cons: "No peanut options for gluten free customers"
Cons: "First of all, we got on plane on time but had to wait 1h and 15 min to take off!!!ok that's the airport!!!They didn't even welcome us in plane.No food at all!Coke in plastic cup?Just this?No smile, not a blanket even air condition so strong!!!The manager of American Airlines should try to fly with Greek companies!And I don't mean with Olympic airways in Onassis time(with Coco Chanel suits the hall crew) but I mean now, in poor Greece's Aegean air which again and again wins the price of best airliner in Europe..Service, crew, foooood!!!Polite people..Blankets!!! I feel sorry for American Airlines..Ok we landed safe..Thank God, that's something..."
Cons: "Apparently due to staffing issue I sat in a plane for 2 hours before it took off causing me and my partner to miss our connection."
Cons: "Good service ! Window seat!"
Pros: "Not enough luggage space for regular number of passengers on board"
Cons: "Flights a few hours late, and then the time to turn for the better, and asked the staff, they actually said that I would like to wait, this flight service is really too bad."
Cons: "Plane is small, overpacked, delayed. I lost my shuttle to the Keys and had to stay overnight in Miami."
Pros: "It was on time."
Cons: "The issues steming from poor service, I waited for agent at gate for 5min prior to boarding. I wasnt able to get a seat assignment online or kiosk, was told to go to gate for seat. After agent assigned me a seat in the last row, after I asked for something closer to the front of plane. I was told that I had to check-in my carry on bag because they were expecting a full flight. I said that I had an 19" bag that was small enough to be put in overhead compartment. I was then advised that if I wanted to get on the flight I had to check my bag. I then spoke to a supervisor who said the only way to carry on my bag was to pay for an expensive seat or be in group 2. The agent had put us in group 3. I said that none of the reasons given for not being able to carry my bag on tje flight is not stated anywhere on website or when purchasing a ticket. I had no choice but to give up my carry on bag. Boarded group 3 and upon getting on plane I noticed that the overhead compartments were half full. As I arrived at seat 30 A, all the compartments were empty. I went to the front of plane to speak to an agent on ramp and other passengers were bringing on their carry on bags. I spoke with the supervisor who said I couldn't get on flight unless I checked my carry on bag. All he could say is that he was sorry for the inconvenience. I asked why he was helping other passengers to bring their luggage on board but I was refused. Then a flight attendant said that I was being disruptive and was going to get thrown out of flight. There is no explanation why my girlfriend and I weren't allowed to bring our carry on bags except being discriminated."
Pros: "The business seats were comfortable & our service excellent"
Pros: "I was able to change my seat."
Cons: "Five hour delay, no entertainment, no food... A really poor experience."
Pros: "Nothing to like"
Cons: "Everything could be better. From the boarding process to the on board service."
Pros: "Good flight, decent crew. Food was okay."
Cons: "My entertainment set didn't work because the headphone jack was broken so that was a major bummer."
Cons: "The food was the worst. The setup was old. The staff was indifferent"
Cons: "we had a 9 hour delay"
Cons: "Nice exp and service"
Cons: "The delay was horrible and the captain said it was because they needed extra sleep. I found this offensive as i was trying to complete a very long trip and was exhausted."
Pros: "The staff and crew were excellent"
Cons: "Legroom was far too tight, by at least an inch. Entertainment such as recent movies, available on other airlines for free, was available only for pay."
Pros: "boarding was fast, flight was on time, nice crew"
Cons: "pretty basic creature comforts, seats so so"
Pros: "We landed in NYC -- although it was first announced as Dulles."
Cons: "This flight was on Canadian Air under the auspices of United. I was not allowed into the United Club lounge despite the fact that I had business class ticket. I was informed that a business class ticket isn't sufficient for using the lounge when flying domestic. It is only good when flying international. They call that customer service. I generally avoid domestic airlines because of the customer service. The flight attendants were not happy to serve you. It's a small flight but they didn't even offer a snack -- you had to ask for it. And then they brought over a small basket with nuts, chips, candy bars, and a muffin. I took a muffin and it stuck to the roof of my mouth -- very poor quality. When I asked for a snack the flight attendant replied cocktail or soft drink never saying whether or not a snack was available.. She said this a couple of times before I could repeat that I wanted a snack to which she replied you want something to drink with that. I've been on many short flights in Asia and they will deliver a full meal and you don't have to ask for it. There was no entertainment but United did send an email explaining how I could purchase entertainment to play on my own device."
Pros: "Flight was delayed by 3 hours. Hostess was super loud repeated destination at least 100 times."
Cons: "Pilot was calm and understanding"
Cons: "The flight was delayed by five hours due to a mechanical problem with the plane. Little information was provided by United. Frustrating experience."
Pros: "The flight attendants, service and comfort were very good."
Cons: "Because of plane maintenance the flight was 4 hours late. I stood in line for two hours to get my flight changed since I missed my connection in Frankfort, and never got it changed. I got to Frankfort and stood in 3 more lines to get on standby. I’m hoping to get to Naples before the last ferry to Capri in order to make my sister’s wedding."
Pros: "Quick flight, faster than schedule. Flight attendant was good."
Cons: "Absolutely no leg room or arm space in the seats on US express jets. If the flight were longer than an hour it would make for an absolutely miserable experience."
Pros: "Snack menu, the plane was moderately clean compared to the last. Good communication about late flight."
Cons: "Staff was mostly rude, tired. The plane was 30 minutes late due to weather. Internet would not work, the captain kept trying to reboot it, no entertainment. An older plane in moderate disrepair. Economy seats were much more uncomfortable than American Airlines."
Pros: "On time, friendly crew."
Cons: "Even though we reserved well in advanced my wife and I got middle seats in different rows. Fortunately, we both got aisle seats (the last ones available) but of course in different rows when we signed in for our tickets."
Pros: "Got a window seat and had an amazing crew. Everything went smoothly! Dinner and breakfast served!"
Cons: "Everything was perfect!"
Pros: "Comfort was good"
Cons: "Food appeared stale at times Drinks like fruit juices were given in small amounts like a quarter cup by stewardess Appears that it was being rationed Choice and scope of movies were poor and narrow"
Cons: "Never got the chance to make it to Norfolk with United. They would not provide us a plane same day or our money back or money for the rental car we required."
Cons: "We bought this on swiss air with the terms that included free skis. When we arrived at the airport, Unites airlines informed us that skis would be $200 to check. A pretty awful surprise to start our vacation. Perhaps it should be made more clear that the operating airline’s fees with predominant - not the fees we originally agreed to at purchase. United’s planes are awfully old and small."
Cons: "First flight was delayed so we missed our flight. The least they could have done was given us a pass to the lounge to relax considering we came in on a red eye or a lunch voucher. The staff was a bit rude."
Pros: "All of it was good."
Cons: "2 short a trip to serve food"
Cons: "The prior flight was delayed because after taxing, a crew wanted to remove an uncooperative passenger and went back to the gait. Subsequently, we arrived in Washington DC with only a few minutes before our next flight Albany was scheduled to leave. Because we had to do check our carry-on bags, we were 5 minutes later to the gait where the airline refused to wait for us to board although another passenger who did not have to wait for her bag was able to board the flight Albany. We therefore had to take a shuttle to Reagan international Airport, fly on a different airline to Hartford Connecticut, rent a car and drive 2 hours to finally reach our destination in Albany."
Pros: "It was hot...the whole flight"
Cons: "Hot hot hot"
Pros: "Pilot candor"
Cons: "In flight service"
Pros: "The flight was smooth and staff was courteous."
Cons: "Temp inside plane was freezing cold. Pilot was asked 3 times to adjust. People were bundled up, hugging themselves and had blankets over their heads to try to stay warm. After third request to pilot, the temperature was set to so hot people were sweating and complaining. Typical United Airlines crew who think they are driving a cattle car"
Cons: "The flight was supposed to arrive in Greenville at 6:41 pm, we never arrived until after 11 am."
Cons: "- The flight out of IAD was overbooked and left late. - My hand luggage was taken from me with promise of delivery at final destination - Staff in EWR was unhelpful and just short of rude - My luggage did not make the connection at EWR - There was no United staff in PoS to take my report of lost luggage -"
Pros: "On time flight. And the upgrade was wonderful"
Pros: "I liked that I finally made it home despite all the drama."
Cons: "I didn't like that I booked a flight nearly 2 months ago to only find out I didn't have a seat. I do understand its legal but I don't get how you are putting customers first by causing this drama. I understand how that DR felt when your guards ripped him out of his seat. I spent nearly 3 hours trying to find babysitters and alternate rides all while the snotty lady at the desk kept saying "you may not be flying out today but I cant tell you for sure". So to insure the bottom line you overbook then bump people at your leisure? This little game effects many lives above and beyond just the passengers. I don't plan on booking with United ever again. Why would I? There are many other options that take customer service more seriously. I would love to speak to someone higher up in this organization. But, im sure that will never happen."
Pros: "Large selection of movies to keep me entertained throughout a 13 hour flight."
Cons: "The food did not sit well with me. Seats became uncomfortable after a while, made it difficult to sleep."
Pros: "The personal are very amability"
Pros: "With these short flights on small planes, the best we can ask for is an on-time departure and smooth flying - which is just what we got."
Cons: "There was a delay after boarding / door closing. We just sat at the gate without explanation so we arrived late in Boston. I assume we were held for some reason by the tower but an update from the pilot would have been nice."
Pros: "The Argentinian lady that help us at the counter. She safe us from missing the flight."
Cons: "The long waiting with customs and that the connection were too far away to drop the baggage"
Pros: "One of the friendliest and most customer friendly flights I've had in a long time."
Pros: "During sleeping somebody took the pillow and the blanket from the adjacent seat. Unfortunately with my amenity kit and the Bose headphone case. The kit was found later by the personnel, the case not. Not reccomemded to sleep during flight at this airline."
Pros: "Flight attendant was extraordinarily kind, especially for the couple sitting next to me with their adorable 7-week old baby."
Pros: "Meals, for a coach ticket, were surprisingly good."
Pros: "Everything went smoothly"
Cons: "Uncomfortable seats"
Pros: "Pilot was excellent, didn't even feel the wheels touch down at RDU. It was a turbulent flight with thunderstorms (barely too bumpy for drink service) but Captain made it as smooth as possible and also kept us well informed what to expect. Plane was also on time, though many flights that day were late."
Pros: "We arrived 10 minutes early which allowed me to catch connecting ground transport"
Cons: "4 hr delay on the flight, terrible experience never flying with United again."
Cons: "Flight was canceled and United offered no reasonable options for returning home that evening."
Pros: "Flight was on time."
Cons: "Plane was freezing cold. Even with numerous empty seats I was assigned a seat in the last row next to the laboratory and not permitted to change. Flight attendant had a poor attitude and was generally not helpful."
My qr code timed out at check in…. couldn’t get it back up…. was sent back to to get boarding pass printed out…. even though had confirmation number and proof of payment… after running through the airport all over the place trying to get everything get to gate at 2:04…. boarding stops 2:05….. scan my ticket an it reads ready to board….. door is locked and when someone finally comes out i told i can’t board
Pros: "Seats where comfortable and I had space"
Cons: "Maybe TV's can be added, the crew members weren't so hospitable"
Pros: "Flight on time, crew was friendly and helpful. Boarding was seamless and overall great experience for the price"
Cons: "Not much leg room but expected with budget airlines"
Pros: "Was direct and easy. No issues with boarding or flight"
Pros: "The crew more than adequate. Very nice."
Cons: "The two hour delay caused by no one noticing that the tires needed to be changed which, according to your own pilot was listed as part of the needed ground Maintenance. Boarding the plane before they were changed. De-boarding the plane to change the tires. The one and a half hour wait at the gate for your company to approve the plane for flight. This was not a good experience and I do not want to fly frontier again as a result."
Cons: "I will never fly Frontier airlines again. No matter how inexpensive the tickets are, it is not worth the aggravation. Agents were rude. Flight horribly delayed. Plan ride was uncomfortable. I lost my car rental because they close at 5:30pm. When there own employees say there flights are always delayed that alone said it all."
Pros: "On time. Low rate. According to my business timing."
Cons: "Charge for Carryon luggage. Charge for snack"
Pros: "Nice new clean plane"
Pros: "The plane was clean and we left on time with no delays or issues. The flight crew were very nice and there was also enough overhead space for everyone’s bags."
Cons: "The lines are excessively long to check a bag, there was only 1 of 4 check in kiosks working, which created it’s own line. Also the carry on bag fee at the airport was incredibly steep."
Pros: "Frontier changed our flights and didn't notify us and left us high and dry in Philly yesterday!! Thank God for my sister and travel insurance otherwise I would have lost my mind."
Cons: "They took our money, a lot of money and then stranded us in Philly, then gave us the gift of a 13 hour layover in Denver. Frontier is the WORST AIRLINE on the ENTIRE PLANET!!"
Pros: "I arrived safely. The crew was very friendly and helped to. All my husband who was scared as this was his first time flying."
Cons: "The agent who checked me in was extremely unprofessional. I felt like she was envious that I was going on a vacation and she had to work. She tried to make my experience a living hell. I personally think she should be fired. She does not enjoy what she is doing. She joyfully told me that it costs $40 to carry my luggage and after I informed her that I saw it online for less she informed me that I should have bought it online. She then stuck me all the way in the last row of the plane. I am 5'9". My husband is 6'2" and over 300 pounds. Those seats have the least leg room. It was pure torture. The flight crew in the back help my poor husband by using humor to help him."
Pros: "Great flight. Professional staff."
Pros: "It was a very quick process to board the plane because not many people had carryon luggage. The crew was friendly and apologetic when our flight was delayed. There was also an issue with the plane and the crew had someone come look at it immediately"
Cons: "We unfortunately had two delays and I got home quite late. I understand having to pay for beverages, but perhaps water could be free?"
Pros: "Although the flight was delayed half an hour....I was happy with the service and crew."
Cons: "A free juice woulve been nice....but oh well...no one's gonna die of thirst in 2 hours."
Pros: "Boarding was smooth and efficient. Crew was very nice and accommodating."
Cons: "Seats were very uncomfortable and didn't recline which made it tough to sleep. Also complimentary soft drinks and snacks should have been offered. Shouldn't have to pay for them."
Cons: "Uncomfortable seats - don't recline! Rude crew, create an impression if they're doing you a favor by being there. Flight significantly delayed. No clear announcements. As a frequent flier, didn't expect a Spirit like experience from Frontier!"
Pros: "To be honest nothing. You would have to pay me to fly them. Never again!"
Cons: "Seats have no cushion and are about an inch wide. Arm rest the size of a French fry. Seats don't recline. Obviously no entertainment. You pay for everything, even checked or non checked bags. A drink ? That will be $3.... The crew look like they are paid minimum wage in a fast food franchise."
Pros: "I didn't like anything. I particularly didn't like them asking for a tip on their outrageously priced sales on board. The $40 carry on charge sucks."
Cons: "After paying for the flight. We had to pay to get seats guaranteed next to each other. And the charges for everything including a ridiculous amount for a can or soda or water and a snack."
Cons: "The seats couldn't recline plus they were very uncomfortable to be in."
Pros: "Boarding and getting off the plane was very smooth. Also the pilot did a great job with take off and landing was so smooth I was impressed."
Cons: "I didn't like that they didn't offer any snacks or drinks other than water complimentary. I mean a soft drink shouldn't run someone four dollars after paying for a ticket. Other than that it was a nice flight."
Pros: "This was my first time flying Frontier, and I was pleasantly surprised with how smoothly everything went! Check in was simple, the flight was on time, the cabin was spacious and we arrived almost an hour ahead of schedule! I will definitely be flying with Frontier again!"
Cons: "I was charged $10 extra to check a bag because I didn't pay in advance. This was my first time flying with Frontier, so I was unaware of this."
Cons: "I am so upset that I was charged after she put our bag and it fit in spot for baggage. This is just wrong"
Pros: "The seats were comfortable and the thin profile gave a feeling of roominess."
Cons: "Baggage fees and carry of fees. You can save by paying online but I didn't learn that until the second time around."
Pros: "The staff was excellent! The most friendliest I've ever seen. A very smooth flight."
Pros: "The crew was friendly and helpful."
Cons: "Had to sit on the tarmac about 30 minutes on arrival in Indianapolis because another aircraft was at our gate. Why couldn't we have gone to a different gate? Arrival was at about 9pm and the airport wan't that busy. This was uncomfortable. Would have been a good time to hand out free snacks and beverages or drink coupons for a future flight."
Cons: "Delayed, then had to wait on runnway which would have been fine but the whole frontier staff seems very grumpy. From the check in to the boarding. The staff on board was nice but that was it. Normally very friendly in the airports not so much this time"
Pros: "I flew from Seattle to Denver. It was okay."
Cons: "When I flew from Denver to Philadelphia, the assent was excruciatingly painful for my ears. I thought my eardrums were bursting."
Pros: "Nothing positive."
Cons: "Customer service at Frontier is the worst I've seen in over 20 years. Very unprofessional and rude with customers both at the gate and on the flight. Repeated instances of staff talking about customers in close proximity. Delay after delay with no accurate updates for customers to make informed decisions on alternate plans."
Cons: "Flight From San Antonio to Philadephia, Late for 1 hours Flight from Philadelphia to San Antonio boarding on time, however we have to wait for 1 hour to take off"
Pros: "The plane was clean, the flight was smooth and the crew was excellent!!!"
Cons: "We had to pay for everything, baggage, a nonalcoholic drink and to sit next to each other."
Pros: "In general the flight was good however the landing was a bit rough"
Cons: "The flight arrival was ahead of schedule and hostesses were great also"
Cons: "The worst flight I've ever taken"
Pros: "I'd like to not be charged for a carry-on."
Cons: "I did not like the overselling, extra fees (i.e. carry-on charge)."
Cons: "Got a cheap flight but little did I know that that would be offset by being nickeled and dimed for seats, bags, and drinks. On top of that th plane was five hours late from its start point and the only information the gate agents would give (with an attitude) was the plane was coming. I called customer service to see if they were offering any restitution for this, and I was told that's not up to him. I will never never never fly frontier ever again."
Pros: "That frontier was able to get a flight as soon as possible."
Cons: "The fact that our flight was almost delayed 2 hours."
Pros: "The crew were friendly, considerate, and good at their jobs."
Cons: "The 'best' part: Frontier tried to charge me $104 to correct a mistake in my name during the online check-in process! I called and the customer service person agreed to make the correction without charge but also verified that the company did initially post the charge. In general, Frontier tries to charge for every conceivable aspect of a flight, including ANY seat you select (so you must decline to select any to avoid this) and the little snack bags on flights. Also, the first checked bag costs $35. Use with caution."
Pros: "The cost was low, so it made the return part of my trip easier to pay for."
Cons: "I had not been prepared for how "no frills' your airline is, so I didn't know to expect rigid chairs with no adjustment, and that all items offered in flight were to be paid for. It wasn't a long flight, so I didn't miss not have a snack or drink, but I didn't know any of that in advance. My fault for not checking into it a little more, but it was a whirlwind trip to move my daughter and the travel was Spartan but necessary."
Pros: "The flight was right on time leaving and arrived early. The planes are new ."
Cons: "the boarding pass was wrong. The check in clerk forgot to tag my bag with the any tag.so it stayed in Phila. They did deliver it on Wednesday to my house. Thank you."
Pros: "The crew (Flight attendants) on June 20 PHL-DEN Fligth177 were totally unprofessional. I used Frontier Airlines for the first time and totally a 'disaster' I did upgrade seats for $45, No WIFI, restrooms inside of the plane were so smelly and disgusting.....But the worse part is the "CREW" they should go back to the training room class and take the course again regarding CUSTOMER SERVICE!"
Cons: "NOTHING was good...NOTHING!"
Pros: "The staff"
Cons: "The plane, the five-hour delay."
Pros: "Once we actually got to board, boarding went quickly. That's about the only good thing. They also gave us dinner and flight vouchers towards future travel because of the delay."
Cons: "You have to pay for everything - paying for a round-trip checked bag was actually cheaper than paying for a round-trip carry-on. That, and we were delayed for 5 hours. Actually, it was initially 3.5, but then we actually got the aircraft at the gate before they discovered the crew was delayed on another flight. Then, you even have to pay for water and other refreshments on the plane. Give me a break."
Cons: "I arrived at the airport extra early due to the long TSA lines. However frontier would not check my bags until 1:30. I waited an hour to check before being able to going through security."
Cons: "If you board in standard coach it is a mess getting onto the plane. There is no organization to getting your boarding pass scanned. The price is very reasonable for a short flight."
Cons: "You have to pay extra for your seat - if you want to sit with your party and not be scattered all over the plane. You have to pay for your carry on and you have to of course pay for your checked bag. So everything you saved on the cost of the flight is eaten up with the extras."
Pros: "At least Frontiet airlines boarded by zones as announced. Recent flights taken by me on another airlines leftmewith the impression that the passengers controlled the boarding process."
Pros: "Boarding process was easy Crew were attentive On time I didn't pay for a seat, but got an aisle anyway"
Cons: "Checked bag and seat fees Seats do not recline Charge for water! Tray tables are half the size of typical trays, but I guess since they don't feed people, it's not much of a problem"
Cons: "Getting nickeled and dimed for everything from carry-ons to seats to drinks. Uncomfortable seats"
Pros: "Crew was nice"
Cons: "Delayed flight, paying for carry on bags, no complimentary beverage for a 4 hour flight"