Cons: Website misrepresented where we would be picking up the car. We thought we were picking it up at the actual airport but that wasn't the case. We were charged an additional fee for picking up at the airport instead. The company also kept trying to upcharge for additional insurances etc. which we didn't need. There were long lines and a long wait for both picking up and dropping the car off.
Aug 1 2016
easy to work with Thrifty
Pros: so easy to change our reservation to a one way drop in another town. a quick phone call and it was done. really helped when we were having so much problems with our RV and needed to get to it somehow.
Cons: car was not very comfortable. not thrifty's fault. just not a comfortable car for long travel.
Oct 4 2016
Pros: first car given to me had body damage and was filled with smoke, after returning it was given a much better car, suggest they check cars our better prior to rental
Oct 21 2016
Pros: It was an easy pleasurable experience, staff, vehicle and both loactions were nice, clean and had friendly staff.
Cons: Your location in Walmart in Myrtle Beach really needs a sign out front somewhere, if you do have one I didnt see it.
Dec 27 2016
Pros: My reservation total with taxes was 100.82 but when I picked the car up the rate was 164.00 what is the point of booking early to save money when they charge full rate when the car is picked up?
Feb 18 2017
Pros: The car we finally ended up with was clean.
Cons: We waited in line for more than 40 minutes before we were helped (this was NOT a very long line). We ended up downgrading to a compact car from the small SUV we initially booked because upon arrival at the Myrtle Beach airport, we were told that our booking location was more than 20 miles away which would have required a lengthy and expensive cab fare. The up charges for the "convenience" of this downgrade cost us more than $50 above what we originally believed we were going to pay. The first car we inspected had severely damaged rims that were nearly falling off, plus many scratches and pock marks. No lot staff in sight, so I had to walk from the lot back into the rental building to find someone. They switched us to the car we ended up with, which had several deep scratches in the paint - no way was I going to leave the lot without those scratches being noted on the rental form. So I made another walk back to the building to find someone to look at and note the damage. When we got to our hotel, we discovered that the fob did not work - not a huge deal since we could lock and unlock the doors manually, but an inconvenience. Overall, an exhausting experience.
Mar 15 2017
Pros: Car was economical and customer service was great!
Mar 26 2017
Worst Rental Experience!!
Cons: We arrived at the airport on time to pick up the rental car. First she told us we were a no show, even though we were 25 minutes early of the elected pick up time, then she said it was booked at a non airport location and could not honor the rates.
This was booked on line for airport pick up I explained. She said she didn't know what the problem was but it was what the system showed.
So without arguing I asked what she could give us since we were there now. She said the best she could do was 70 dollars higher than what we reserved. She was very non caring, unempathetic and made me feel through the whole process that I was not important and an inconvenience.
I finally went to the competitor, Avis, explained the sitiuation and they were glad to give me a nice full size for very close to the original price with Thrifty.
I will NEVER use Thrifty car rental again and make sure others don't either if asked.
Apr 4 2017
Cons: Didn't like the fact that we couldn't return the car a day early because the drop off location was closed - thrifty was unwilling to work with us to allow us to use a more convenient location
Pros: The size of the vehicle was good and the staff was polite.
Cons: To start we requested that we get a rental at the airport but was assigned a car rental offsite which caused an extra cost to get there. Once we were there the car smelled like cigarettes and ran poorly. They did not have another car in that category to rent so we took what was offered. Make sure when you book with kayak that you get what you requested before finalizing the transaction!!!
Jan 7 2017
my worst experience with all the Enterprise car re
Cons: poor customer service on this location!
Mar 5 2017
Cons: When I arrived at Enterprise they were understaffed. Had to call in workers and people waiting to rent cars. No car available for me until someone happened to bring a car in. Quickly they washed the car and gave it to me.
Honestly not happy. A lot of wasted time waiting around. :(
Dec 30 2016
They canceled my reservation while I was on my way
Cons: After reserving a car on Kayak.com from Enterprise, I promptly ordered a cab from my condo to go pick it up. As this is quite a rural area, it took the cab 20 or so minutes to arrive. While driving to the rental car location, I received a call from a local area code so I picked up. The rude woman on the phone told me they did not have a car. I told her I had reserved a car and was already on my way. She explained in a curt and nasty manner that they require 2 hour notice for reservations. To which I told her I was unaware because there was nothing listed on the Kayak website when I booked or in the confirmation email received shortly after. At this point, she started yelling at me about their policy and how Kayak is a third party and driver's need to abide by their specific policies and I need to do research before reserving a car next time. I asked how long she thought it might be and if I could sit and wait at the the pickup location and without reply, she transfered me to the location. A kinder gentleman told me they had no expected timeframe for how long it would be. I asked him to cancel my reservation. I promptly called a Hertz location nearby and picked up another car within the hour. Will NEVER rent from Enterprise again. Further, KAYAK needs to work with their providers to ensure they deliver customers accurate information about reservation policies etc.