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cleanliness of foyer and entrance looked impressive We were initially charged more than we booked on booking.com but this was resolved. The room we booked was not available on arrival and we were given a smaller disabled room with broken lights, very poor bathroom and brown stained towels
better pillows nice breakfast
the height of the beds for children. too high
Courtesy of staff
Cost, cleanliness, acceptance of dogs Two bulbs blown in room
A very well equipped room at a price that was more than fair. Shame you have to pay for wifi access though.
Convenient and friendly. Shame no food available other than breakfadst but excellent chinese opposite.
Better than average room for the rate.
The comfort and cleanliness, choice of a smoking room, the breakfast was very enjoyable with plenty of it Being on the 3rd floor on a hot day it was very stifling it would have been nice to have been able to hire a fan from the Hotel.
Lovely bright and clean bathroom with big fluffy white towels. The bedroom was also smart and clean. Couldn't work out whether or not internet was available. The staff were OK but some of them didn't seem particularly interested in me as a customer. Others were great.
Bar decor, food, welcome
Food was excellent
Nice bar. Good reasonably priced food. Staff courteous and helpful Shower was a bit weak but otherwise no complaints
Good semi-rural location, low cost, friendly and helpful staff. The windows open fully. Free wi-fi. They have a function on Friday nights that costs extra, even for guests. Some downstairs rooms overlooked.
I booked the hotel to celebrate my husbands 40th birthday, it was a surprise party and we had 26 guests, all the staff went out of their way to make sure that my husband was not aware and they made the evening one to remember. the service and food were fantastic
Warm friendly staff, breakfast very tasty (but no grilled tomotoes!) Generally very good - we would visit again. Some small but important niggles:- cheap toilet paper, hook behind bathroom door really cheap looking, shower head of poor quality, carpet in lounge/dining room far to busy (pattern made me feel sick). No Sunday papers. Pillow on bed very flat and synthetic.
Friendly staff, good locality
Very quiet hotel, well-built roads in the vicinity, no-noise, perfect for relaxation and walks in nature, very decently equipped rooms, very friendly staff, highly recommended. -
very basic room for the money also very noisy at night , value for money very poor
Lovely place felt v peaceful Menu needs a re think
Check in staff very accomodating Room smelt of 'old ladies' and need window open to air. Chair by desk was stained.
All the staff were very welcoming and helpful. The Beefeater was attached to the hotel which meant that we did not have to leave the hotel to eat. The room was clean. The room was fairly small.
Facilities in room and hotel (food wise) Inconsiderate banging of doors late at night (midnight) Smell of people smoking along corridor to our room, very strong
Staff were friendly and helpful and food was good for the price. Location also was convenient for my stay. Furnishings a bit tatty.
Warm and friendly ,good food ,nice size room ideal position for our trip
Having the restaurant attached was good, but if you were able to set up a bill to go to your room number that would be great. No Free WiFi, for the price of the rooms it should realy be free in this day and age. The TV in the room was nothing like the advert, ie, not flat screen, no freeview.
It was clean and comfortable, and we enjoyed the breakfast. The mattress could have been more comfortable.
Good location for what i needed The first room we were given smelled really bad , cigarette smoke,but we were given another room straight away, no problem at all. The staff were really friendly, food was good
Food was very good thought the room was rather small and only one chair.
Efficient and friendly Staff Very good pool and liesure set up Room a little basic - very little toiletries and no biscuits with the coffee/tea making facilities
Hotel room had a strong smokey smell to it even thogh a non smoking hotel
Easy access to NEC site The decor is a bit "tired" although I appreciate the hotel is well used 24/7
Good food and good service Warm, ac would be a benefit
The staff were very helpfull and the location being close to the NEC The hairdryer in our room did not work.
Polite and helpful staff Tv to complecated
Freindly Staff Value for money size of room no bath
The public areas were very welcoming, the restaurant was very good and the staff were very helpful. The coldness of the breakfast room which was almost next to the front door.
ease of access to rail station & airport & NEC facilities. The staff were very helpful & polite. Would definately use this hotel again.
The hotel was comfortable When we entered the room it was freezing. There was no instuctions on how to use the heating/cooling system. We booked an early morning call for 7am, this was not forthcoming and as a result were later than expected for an engagement. When this was pointed out to reception at checkout all that was offered was 'sorry' I feel we should have been offered maybe a free breakfast as compensation.
it was excellent value for money - had everything you needed especially for an overnight stay No
The location was ideal for us Too big and they struggled to cope at breakfast
Hotel and bedroom clean and well decorated, good facilities breakfast area was like feeding time at the zoo. staff were not able to seat at a table. improvement on breakfast staff would have pulled your score for hotel staff to excellent.
Room, bed, bathroom, breakfast Bedroom window was difficult to close due to needing repair
The staff made this hotel beak for us, its not often you find people so happy to help you.
The hotel has been extensively refurbished in the past year. Everything very clean and up to date. The rooms were spacious and well appointed. The facilities were excellent. Great value.
Limited evening meal bookings
My room was of an exceptionally high standard - remote controls did not work though.My evening waiter was an outstanding young man- Sam. Breakfast was very good, very helpful staff in the morning. All the service ladies were smiling and helpful with directions My evening meal was dreadful - dry liver and soft veg, (I ate late at 915pm)- starter was ok. I would not recommend to eat here. My server Sam was very good, polite and attentative.The staff in the spa area need customer service training - I had to interupt their conversation to get attention after 2 minutes, then they pointed in the general direction of the changing rooms without any assistance to me
Location & not noisy area... Everything was ok
The extractor fan hummed during the night; I reported this and no doubt it will be sorted
Friendly staff Overall decor looks tired
The conference room, The staff My room was not booked when I arrived, fortunately there was another room available. I don't know whether it was the hotel's fault or if it was the fault of www.booking.com. There was no heating or heated towel rail in the bedroom
Meet & Greet was welcomed very well very friendly and obliging was very pleased with staff accommodation
ideal location for us visiting our family nice clean rooms and friendly staff
there was a continuous buzzing coming from toilet which kept me awake all night
Friendly straff - good food- fan provideed in room Neither shower nor bath worked
Room was ok Bit dated
Wonderful family run hotel. On arrival we recieved a very warm welcome and were given a beautiful room furnished in keeping with the Georgian period of the building. A nice modern bathroom with quality toiletries and a good power shower. The restaurant is very elegantly furnished and the quality of the food at dinner was fantastic. A little more expensive than average, but then this is not your average restaurant, worth every penny for a special night out. The owner is very passionate about both his food and wine. Excelent full english breakfast. This hotel was exaxctly what I was looking for as a weekend treat for my partners birthday.
Beautiful countryside, great shopping in Birmingham. The grounds of the hotel were very well kept. well past its refurb date. environmental health and health and safety issues.
Excellent Breakfast (didn't have dinner) Friendly helful staff
Spacious, well equipped room. Very comfortable and clean. Nothing
Chef Patron served breakfast wearing dirty whites and not over sociable, restaurant was rather rowdy we opted to dine elsewhere. Room decor was rather dated. Cutlery and tableware could have been in better condition. No one was about to receive the keys when we left.
Nice quiet place, good service, ok place
The service is excelecnt and willing to help you non
Excellent food, wireless Internet access, excellent service.
noisy revellers in the nearby Market Tavern Pub, a short distance from the hotel - this isn't a reflection on Chapel House b/c they could not control for that occurrence, but it did interfere with our sleep.
Friendliness of owners
Excellent hotel, highly recommended
The staff were very friendly even though the hotel was very quiet.Especially the lady who served in the Triumph bar and the food was excellent
A perfect setting in a beautiful suburb not far from NEC Good food and a friendly staff
It was clean and comfotable. the staff were polite friendly and helpfull
The Hotel was big but still very cosy. The standards of the rooms outweighed my expectations and I was upgraded for free as there was a better room available. I really couldnt recommend this hotel enough
The breakfast service & food were both good & efficient The long walk and lack of lifts to my room
Located near to NEC Staff inexperienced and not the most customer orientated. Quite expensive for the quality and the limited facilities.
I thought the whole experience staying at the Manor was a very pleasant one, from the warm welcome on arrival the service at breakfast through to the help I received on departure. Nothing
Bars One bar closed early
Convenient location. Low noise level from outside. Comfortable. Couldn't get a small snack with a glass of wine.
Bar meals poor paid £5.50 for jacket spud with cheese only just warm and the size was so small it would not fill a child. We also had a pizza at £8.50 which was one we could have gone and brought from tescos plus it was so over cooked I could not eat any of the edge as it was so hard and again only just warm.Plus the hotal as followed other hotels in which the customer has to make his owen coffee in morning which is out of a machine ( rubbish)
nice and quiet in the bedroom
We enjoyed the spa as we needed to relax after our long drive and our bad start to our stay with you. comment sent to customer service. Cold room and having to wait to have our breakfast.
My room was very spacious, clean, comfortable, and quiet. Staff were very helpful.
the very large king size bed and the leisure facilities, food was also very nice no the hotel was very good
Spacious room The bar was noisy but one had to consider that there was a wedding reception
On arrival the receptionist was very un welcoming. She was ubrupt and basically rude. She was also unaware of the rate we had agreed with yourselves, although did accept it
We were upgraded. Location to the town. Choice for Breakfast
The room was typical clean and servicable The added costs of parking and booking wasn't inclusive of breakfast.staff needed some customer care training and attitude seemed laissez faire and an impostion th\at they had customers!
There is a carvery next door that offers very good food at very reasonable prices.
Comfortabe room. Pub food and drink prices were exceptionally cheap.
excellent food nice warm rooms and polite and friendly staff the beds; so far have stayed at this hotel several times but have found the beds old and uncomfortable they really do need replacing
Staff, food Dated/tired room though perfectly clean in need of modernisation.
Bedroom warm, whilst outside temperature very cold, also spacious room. Road traffic noise.
Bedlinen and bathroom immaculate. Floor could do with frequent hoovering; tea/coffee making facilities only for two despite three guests staying.
i have stayed at the longshoot a few times and have always been very happy with the room and enjoyed my stay, the only thing this time was had to stay in a twin room as no double left although i know that can't be help. i will deffinately stay at the longshoot again. there was nothing really that i didn't like
comfort and reasonability i found that just having the 2 bedside lamps for lighting was not enough light for the room
Very comfortable and unassuming. No problems at all. But I am easy to please. I spent most of my time away from the hotel using it only as a place to sleep. The hotel is situated on the T junction of a very busy road. Although the room had double glazing the traffic noise is quite bad.
No draught beer
helpfull staff, good food, easy parking no
Lobby bar, reception service. No service at breakfast, cold plates, had to ask twice for tea, then had to get own cups, knifed forks ect... Off other tables, in view of waiters who did or said nothing. Room smelt damp and looked a little dated.
The relaxed atmosphere and friendliness of staff.
Good price, in a good location, it had very comfortable beds and pillows, nice fire in the bar. Buffet breakfast not great, the food was served too cold. And the temperature in the bar was too cold also.
Excellent value for money on the price we paid. Plenty of available car parking space. Friendly and helpful staff. Good location to Birmingham and walking distance to Touchwood shopping centre. Good breakfast and leisure centre. Its was cold. Very cold in the corridors and room was cold, as the heating system was not working. Vector heaters had already been given out, but extra blankets were delivered to our room very promptly. Only heating in the room was the bathrooms towel rail.
Food okay Reception - bloody slow. Bar - cold and slow servioce.
We were close to the NEC (attending Crufts) Hotel easy to find, we were made welcome - no charge for our dog, (unlike most hotels/travel lodges). Breakfast delicious and service excellent! Had slight problem with leak on shower attachment (got soaked!) and bath taps a bit strange.
Good value at £59 but not if if it was dearer Standards have slipped in last 3 years Breakfast not so good No biscuits in rooms Had the nerve to charge residents to park there!
Check in process needs improving
The suite was fabulous and made our visit There was a large party staying and that meant we were in able to get a table for dinner.
Not alot poor reception service
Staff very friendly Double bed was 2 single mattresses pushed together, no fitness facilities
It was within walking distance of good shops, pubs and night life The bed,s were very hard
Although the Ramamda double booked me they could not have been more accomodating. They sorted the problems out efficiently and I was given an executive room. The hotel is very close to town and the staff are friendly. Only problem was during my checkout; their was only one lady at the desk (she got flack for this) and it took 45 minutes to check-out, however stayed calm and tried her best. Breakfast a little dry but not horrible!
Cleanliness of hotel...staff were friendly Paying for Parking at the Hotel £8 per car per night
Convenience and location for the NEC. Excellant accces to Solihull shops.
position of hotel
The friendlyness of the staff. Especially at Breakfeast .Asthey were very busy but coped very well .
The hotel provided an excellent base for a visit to Solihull for a personal visit for the funeral of a close friend. The standard of the hotel was not my highest priority. The strange arrangement of the car park and getting parking tickets validated.
Staff were extremely attentive without being intrusive.
The grounds were lovely. The Bed extremely comfortable and it was great having a Jacuzzi, although it was very noisy
Staff were fantastic...rooms were very comfortable. Food amazing!
Top hotel , great location . room spotless and modern , recommended all round .
Friendliness of all the staff
Helpful, approachable staff. Modern decor & food to very good standard in a traditional setting. Close to nec but in a quiet, country location. Comfortable rooms. Room could do with air conditioning
lovely meal -friendly staff
The hotel was as always excellent. The staff were very friendly and professional, and when in the area again will book Hogarths.
Easy parking. Luxurious room. Friendly staff. Lovely grounds.
A lovely hotel in a nice quiet location. The staff were very helpful and the room was very comfortable.
Friendly owners, comfortable rooms, lovely breakfast. Unfortunately, the hotel did smell of smoke, and it was on a main road, not much the owners can do about that but otherwise it is a beautiful building.
Clean room and friendly atmosphere
Lovely surroundings, friendly atmosphere. Good breakfast
comfy bed, spacious bathroom, quiet surroundings poor singage, flashing smoke alarm over bed, no window blind in bathroom, I also felt the interiors needed brightening up perhaps with more fresh flowers!!! or am I just being picky????
Beautiful setting & decor. Large, well appointed rooms. Excellent food. Friendly staff. A really pleasurable experience. N/A
The standard of the rooms are excellent. A special mention should be given to the warm welcome given by the receptionist, very professional in her approach!!. A fantastic place to stay!!
The rooms were excellent, the staff fantastic and the food out of this world! Shame it's so close to Birmingham International airport.
Comfortable hotel, good sized room and bathroom. Very handy for NEC. The food in the restaurant was expensive, and there did not seem to be any other option to the set price meal (ie bar snacks).
Wonderful place, wonderful grounds, lovely staff and the suite was amazing. no complaints!
They upgraded us to a fantastic honeymoon suite. Amazing!
i liked the room. it was very nice and comfortable. the view and nature was perfect. the people are very nice. i had a very pleasant stay
The food at the restaurant was very good.
Possibly one of the best hotel rooms I have stayed in! Lots of character with unique features and luxurious standard of finish. Highly recommended!