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The availability of the staff
Very nice hotel of charactor. Very nice room and bathroom. No lift and we were on the fourth floor.
Breakfasts and helpfulness of the staff. We did not find the bed very comfortable.
Everything was perfect. Nice and friendly staff, wonderful room and very clean, excellent breakfast.
A comfortable place, staff friendly but not very good with their English, restaurant good and will happily provide room service (great news if you have a little baby). WIFI not available in all rooms (despite hotel claiming they have it), bathroom is quite ordinary.
Good breakfast, free internet!, friendly staff, sauna/whirlpool, comfortable room. Only German TV channels (no BBC, CNN, or TV5 Le Monde).
Very friendly staff.
The friendlyness and kindness of the staff
Friendly staff, good food and quite and relaxing atmosphere
Having stayed there previously, we were impressed that the hotel retains it's excellent standard for food, wine and friendly staff. The breakfast rated as one of the best we enjoyed whilst in Germany.
The location, the history and the ambience. The staff were very accommodating and our room was very comfortable. The set dinner menu in the hotel resturant is excellent value for money and the food and service impeccable! We are already planning a return to this hotel for Christmas!
hiking the hills behind the hotel The map location on booking.com did not accurately place the hotel. The hotel is much further from the main road into Saalsfeld than indicated.
The friendly staff, the excellent food and the overall "family" feel of the hotel.
Very nicely decorated hotel. In summer it would be better to stay.
there is no interest in the client - nobody at the reception after 19.00 (you need to wait at least 20 min on the street), you requested to pay cash in advance
Nice location, friendly staff that speak English.
The room was very large; good if you have children. The price on Booking.Com was deceptive, so in the end it cost too much. Not the hotel's fault.
The bar shutting to early