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I liked that we were able to use the hot springs and pool whenever we wanted with the 24 hour access. However, the lights turned off after midnight and it was difficult to see where the pool and the outdoor hot spring was. When we booked our trip, we thought that we would be staying at the hotel- we ended up staying at the condos down the road from the hotel. At first we were excited that we will have access to a full kitchen and living room as well as a hot tub. Once we had booked, we learned that we would have to pay additional money in order to use the hotel's hot springs and have breakfast. Once we arrived and checked in, things took a turn for the worse. The condo was older and not well maintained. The hot tub was drained and not in use. The bed was extremely uncomfortable. The wifi didn't work and when we called the front desk, we were told that they didn't think that the wifi ever worked in our particular unit and gave us the wifi password for another unit. The trash was not emptied from when the previous people used it, which made us wonder if the sheets and towels were also clean. After paying the additional amount in order to use the hot springs, we went late that night. There were very few people at the pool and hot springs, which made the experience enjoyable. There were very few clean towels left, which was fine considering it was 11 pm. We returned the next day at 1 pm and there was the same amount of clean towels as there was the night before. The indoor hot spring is missing tiles and looks rundown. The outdoor hot spring is covered in algae, which you end up taking back with you once you leave. Had we been able to see the facilities the night before, we might have rethought our decision to use the hot springs. It's possible that our trip might have been better had we actually stayed at the hotel instead of at the condos that the hotel uses when they are full. It would have also been better if we had known that we would be using the condos when we had been browsing places to stay. A little more transparency would have gone a long way to enauring that we got what we paid for.
I love that the pool and hot tubs are available to use 24 hours. The free hot breakfast is great! There is laundry on site, as well as a gym. There's also free wifi and it's pretty good as long as the weather isn't too bad. Same for the satellite tv. Not all rooms are the same! At first we were put into a very small room with the tv beside the bed, instead of across. I did not like that at all. But the staff was very nice and we were able to switch rooms. Parking may be an issue if the lodge is fully booked.
Beautiful facility, professional staff, quiet rooms I felt a bit like they were trying to nickel dime me. One example, many hotels provide complimentary drinking water in the room. Here a bottle of water will cost you $1.50 if you drink it. Water that you can buy at Wal Mart for $2.99 to $3.99 a case.
The couple managing the Motel made us feel very welcome. You can tell they try hard making sure we were comfortable. Friendly. Breakfast was good, real eggs served. Our room and the entire grounds were clean. Would definitely come back!
great location, wonderful staff, bed was very comfortable, cute facility, breakfast was ok. Room was just a little small but still ok.
Staff was friendly. I like that they don't service the rooms everyday. I'm not a slob, so it gave me a bit more peace of mind knowing that someone wasn't in my room when I wasn't there. Price for the room was very good for the area. I would stay there again. The mini fridge was very efficient. I initially turned it all the way to max cold and then discovered partially frozen milk the next morning! :) I turned it down a bit after that. Shower water temperature was nearly impossible to keep steady. It went from just right to HOT to COLD without warning and proved to be hard to readjust with any consistency. Parking seemed limited. They should have at least one designated spot for each room. I was leaving early each day and coming back fairly late, and I was never sure if I was going to have a parking spot when I returned to the room.
It was a good location,friendly staff and cheaper rate then most in the area. Bed was comfortable. Bathroom is very small and did not have air conditioning, so we had a fan on all night, but was still on the warm side. It was fine for one night, but wouldn't want to stay much longer then that.
Being on main road-a bit noisy, and would've enjoyed continental breakfast.
When checking in we were greeted with a smile and a very cute and happy puppy in the lobby. We knew immediately it was Family owned and operated. The rooms were very clean, the bathroom was huge, bed was very comfortable, and breakfast was great. Would definitely stay here again. Just a little pricey.
Beds to high!
Everything was great! Staff super friendly, helpful and awesome! The bar only had two types of draft beer and no bottled beers . They need to add a few more....
Location and decore were beautiful, really liked the balcony on our room. Wished this hotel had better access to food on site.
Awesome Place, what I call an old fashioned hotel. Big rooms, great decor, friendly staff and pet friendly. Even had a sign up to welcome our dog. It was off season so the restaurant was not open but the staff drove us to anywhere we wanted to eat.. Loved the balcony allowing us to sit outside with our coffee. Bed to high
I'm in hotels about 75 nights a year for work and this was my first time in Telluride, and the hotel was great in every regard, but the staff is what really made this hotel a 5 Star place, especially Ron and Niko. The streets were covered in snow and ice and Ron and Niko toted us everywhere in town in the suburban shuttle. They were so friendly and knowledgeable about Telluride and just couldn't have been a better representation of the town. Can't wait to go back! The breakfast in the little restaurant was pricey and the food wasn't that good, I'd recommend exploring the town for breakfast places.
My husband and I had never been to Telluride. As I looked on Kayak this hotels price and pictures caught my eye. It was exactly how the pictures looked. The rooms were beautiful, the staff was very helpful and they have a free shuttle service to take you wherever you need to go! Only one thing that left a bad taste in my mouth. We woke up Saturday morning at 9am to order room service and the person who answered was very rude and said "Were not doing room service right now, were understaffed and extremely busy!" Then hung up....when we walked by the restaurant an hour later it was closed and empty?
We have stayed in several places for several years in Telluride. This hotel has the best hotel beds you will ever sleep in period.
The hotel was very nice and cozy. Room was spacious (once we got in the correct one). And location was ideal. The check in staff seemed confused about our room. After the 3rd try we finally got in the Junior Suite room we had reserved. There was a "welcome bag" on the bed with water, sunscreen, pain reliever, chips and an inexpensive mp3 player. We often get these at various resorts so we thought it was a nice touch. Turns out the bag was meant for a wedding party but there was no name tag on the bag or any indication it was for a wedding. Upon checkout, my husband, 13 year old son, and myself were independently grilled about what happened to the bag and the contents of it. I even received a vm from a staff member. I consider this extremely unprofessional as this was a hotel error by not having their room assignments correct. On another note, the shuttle driver was very nice, pleasant and helpful.
It was a nice, basic mountain lodge. Clean and had a great patio view. Definitely more for skiing season. The room had one bedroom and a small living room that was small/slightly uncomfortable to hang out in. A better place if you just need to sleep.
Beautiful mountain lodge with great views. The rooms were beautifully decorated, beds comfortable and staff helpful & accomodating.
Accessible to slope, and the Gondolas. Very clean and beautiful. Although I didn't really need to interact with staff, I witnessed some troubling customer service. Get angry at them, and they get angry right back. Made it a little awkward waiting to ask a question with a guest and person behind the desk yelling at each other.
Amazing views with great access to the town via the free gondola. Pool has amazing views!
Mister in room for dry air. Tub size. Bed comfort. Price. No stopper for bathtub.
Difficult to describe the resort. We arrived late and no one was there to check us in. Keys were left. Easy to access and everything was in order. We were there just to sleep and up the next morning to next location. Overall everything was fine.
Great bed, hot shower, great views Staff was a bit young and really unprofessional. A huge party over 2 days took place at the common area with blasting rapping music and 100 college aged kids taking over the pool and hot top so a 30 something like me wasn't able to relax in the tub at 10pm after the days activities. The staff didn't try to stop anything from happening. Would not stay here again.
Staff was friendly and tried to help . . . The room (which we could not see when reserving on Kayak) was literally the smallest hotel room I've ever seen - a glorified closet actually. We also could not determine if it had one queen or two doubles - the fact of a single double proved highly difficult for my 19 year old daughter and I since it literally took creative engineering to fit the cot in the room . . . all this for only $200+ per night . . . buyer beware
location power outage
Quite, clean, family-run business. Heater was noisy
The staff was amazing. Very helpful with all requests. Great location, close to town and ice park
Great value for the money. Staff was wonderful and very accomodating with my late evening arrival. Would definitely stay here again!
Great staff, location, spa facilities Got a great deal last minute Resort fee is annoying - just include it upfront Room felt a little dated - bed surprising uncomfortable (too soft) for a 4-star hotel. I had 120 hotel nights in 2015, and this was less comfortable than any of them Still four stars because everything else was good
Great facilities Staff needs a bit of training. Service was only so so.
Beautiful B&B, great breakfast each morning, Hans and Ingrid are wonderful hosts. Hans was very helpful with the outdoor adventures. Wonderful town to visit, everyone was very helpful and friendly. Make sure to visit Mouse's chocolates, the Wild Flower, and Ivory's Trading Co. Oh yeah the mountains are breath taking!!! Needed a little refrigerator tons tore leftovers from the wonderful restaurants in town.
Breakfast was delicious, beds were super comfy and in-room fireplace was cozy. Innkeeper was generous enough to upgrade us because she wasn't there to check us in when we arrived. Fantastic customer service.
Pam and Jeremy are super nice and accommodating. Pam's cooking really pushed the whole experience over the top. I stayed for three nights and had totally different, amazing breakfasts each day. Can't wait to come back! Also, the hot tub is massive, modern and clean.
It was amazing, very beautiful and clean
This motel was a great value - the room was recently renovated with very comfortable bedding and was very clean. In addition, the hotel offered a breakfast voucher for a local deli.
every thing was Great
Very clean. Friendly owner.
The beds were very comfortable and having a suite was nice.
It was a perfect stay from check in to checkout. From the time Stuart and Shane checked us in and finding accommodations for my Corvette and Harley, all the way till to our final breakfast, this was an ideal place to stay on the mountain. And speaking of the included breakfast, Shane wasn't lying when he said it was the best in all of Telluride. The room had a balcony, fire place , small kitchen and a steam shower, which included use of a private hot tub on the top floor overlooking the mountain. We will be back next year, same time. It was all good!
The staff went above and beyond. The view and locations great. Beautiful & cozy. The loud snow groomers at 3 Am in the morning.
The staff was very good, the food was excellent, the steam bath on the fireplace were nice, the location is good next to the gondola, had a nice big balcony. I didn't have much of a view. The bedroom was a little cramped.
Very nice staff! Friendly and good breakfast. Clean
I couldn't be happier with my stay at the Victorian Inn. The staff is super friendly and made special accommodations for checking out. The room was immaculate and clean. The Inn is right next to downtown and the gondola making everything super convenient. The only issue was that I didn't stay longer.
Great locationn one block off main street Updated old motel. Pretty standard room , generic. Noisy guests. On street parking worked out bur did not like absence of any storage for our bikes that sat overnight through a storm.