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very clean rooms, super comfortable bed, and one of the best hotel showers I've have in a long time. Breakfast had eggs sausage, gravy biscuits and a large selection of breads and pastries. Nothing
I was attending a funeral in a town 38 miles away, they extended my checkout time without a charge. No
The room was very clean and I loved the activities for the kids in the lobby! It was so sweet and we appreciated the thoughtfulness. They had coloring sheets, the Polar Express playing, and snacks! The walls are very thin. I could hear everyone above me, next to me, and in the halls. It was hard to sleep.
Hotel was clean and staff was friendly,professional and helpful. had construction going on. Had too many dogs on the floor I was on. I love animals but when traveling,maybe one particular floor should be for people with dogs. What about the fleas? Lady had dog in dining are during breakfast. That is a no no.
The towels were clean and fluffy. The room was clean and open feeling. Nothing comes to mind.
It was clean and updated I have a list of things I didn't like about the hotel & will be contacting management, I was extremely disappointed about the level of service we received & the fact that the manager never addressed the situation. I will never stay at this hotel again.
The staff were kind The hall and room smelt dirty and like smoke. I had paid ahead of time and the charged my card when I got there and it stayed pending for 4 day
It was very close to the polar express train; so the location was awesome !
Pillow top beds Nice workout room No luggage carts AT&T Cell Phone service didn't work on 1st floor Had to take room on 3rd level because of this
The staff was excellent. Breakfast was nice and hot. Plenty of food. Nothing!
Rooms were nice and clean. Have credit card at check in and because I was distracted never got my card back.
Everyone was pleasant and ready to help. The king room reservation was not available on arrival.
The breakfast was decent and the dining area was nice.
We went to Palestine to ride the Polar Express, and it was very cold. So the kids just loved the indoor pool. The complimentary coffe and hot chocolate were a plus also. Breakfast was included, so that saved us money and the hassle of taking the kids to a restaurant. We will stay there again when we go back to ride the train.
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Awesome breakfast. Staff was very helpful with directions and anything else we asked for. No.
I made plans for the family and I to ride on the Texas State railroad and booked the kids and I at the Hampton in Palestine. As soon as we walked in the door they were handing my kids goody bags. The breakfast was fantastic sensible for me and waffles for my kids! We all were overwhelmed with delight by our accomidations.
location Shower curtain rod was messed up
Location First the door handle to the outside door fell off Second the lights at the door didn't work Third the sheets were stained up to the point that my son wouldn't sleep on them. Fourth the room smelled dingy. Didn't feel safe and would not go back!
It was clean. The attendant told me the regular price should have been $---, but didn't know why I was charged $ ---. Now I would like to know.
I love the location and it seemed to be a great place. I would definitely stay at this location if i'm ever in the area again. no
This guest did not leave comments about this hotel.
Nice big room with good mattress. Room was clean and cleaned well daily. I liked everything about the room.
The location. The office staff was excellent to my needs. In town for a muti-day stay. In town for a Death in Family. The first night I was put in a room that the bathroom flooded from the toilet tank. I turned the water off to it myself. I asked for my money back. I was leaving. I was refused the refund & changed rooms instef.
Room heater did not work..Alarm clock was messed up. Fix the room heater.
We stay at the HI Express everytime we visit Palestine. It is by far the best in town. The beds are wonderful and do not have those funky bedspreads found in most other hotels.
We went to Palestine to ride the historic Steam Train (Texas State Railroad) with our 2 kids, ages 4 and 7. Rooms were plenty big and staff went out of their way to make sure we were comfortable. They were very helpful with directions. Nice, big thick towels. Was undergoing some remodeling, but didn't bother us. Kids loved the swimming pool and I enjoyed the jacuzzi. Hot breakfast was good and had nice variety- held us over until we could have our lunch break on the train. Would stay there again. Excellent value for the money.
The Holiday Inn Express in Palestine was very pleasant. The front desk was very helpful in giving out directions. The room was very clean and the contiental breakfast was great.
Ended up in Palestine for a night, and didn't know where to stay. This place was super on service - very helpful with answering questions - and just a nice place to stay in general. Nice bed and free breakfast. My daughter would have balked at the pool, though. Located in the parking lot. But we were really nicely treated.
My family and I were traveling to Palestine to ride the train and made our reservations for this hotel. From the minute we checked in to the minute we left, this hotel exceeded our expectations! The staff was friendly and accomodating, the hotel was extremely clean and the full breakfast bar was better than any other hotel that we have stayed in. I will definitely recommend this hotel to everyone. GREAT JOB Holiday Inn Express - Palestine. We will be back!
Clean with very friendly staff. Breakfast just ok, not anything special. Would definitely stay here again.
Hotel rooms recently refurnished. Furniture new and very nice. New flat screen t.v.'s. Front desk very friendly and informative. Rooms VERY clean. I will ALWAYS stay at this hotel when in Palestine, TX>
Clean and very friendly
Everything about the hotel was great from the assistance at the desk to the room to the breakfast in the morning. Friendly staff and a very clean, neat hotel.
Great hotel! The room was clean; didn't have that normal ''hotel smell.'' The bedding was soft and we loved not having that awful bedspread that you so often find. Breakfast was better than you often find.
Locattion to meetings Took forever for room to cool down after checking in.
The tub was chipped at the drain. Corners in the room were dirty.l Walpaper was coming off the wall. Breakfast of packaged sweet rolls and cerial was ajoke. The heater was very noisy. Probably the ppoest hotel I have stayed in as long as I can remembe
The price is right if you just need a place to sleep for the night. The staff/owners seem to be very nice people. I stay here once a month just so I can go visit a friend who is located in this area.
BED BUGS ON BED AND HOTEL SHOWER WAS BROKEN.
The people were nice and rooms clean No breakfast buffet
The linens were clean and the carpet was newer and clean. This motel is a wreck. This motel hasn't been remodeled in at least 50 years. Linoleum floor tiles were shrunken leaving gaps and the edges were chipped. The fixtures were rusty,and chipped. The toilet seat was broken. Tiles around the tub we missing.