Cons: A bit higher than I would have liked for just renting for a day.
Jul 6 2016
Cons: Dirtiest rental car location I've ever been to. No vacuum in a long time as the dead bugs all over the floor suggest. Clearly no one there cares to make it look like a proper place of business.
Jul 15 2016
Pros: The staff was awesome and helpful. It was like visiting with old friends. The staff did everything within their power to help me, they just didn't have any cars available.
Cons: I reserved the car but there were no cars. I was offered a Kia Soul and a total of $2 discount, that was so unfair since I reserved a mid size car. A customer returned a mid size car that was not clean but given my time restrains, they did clean the inside for me but the outside was very dirty.
Apr 16 2017
Cons: Wouldn't let me get the car and still charged me
May 19 2017
Pros: They were great about everything honestly, gunna be using them all the time.
Jun 13 2017
Poor customer service
Pros: Car was a comfortable ride.
Cons: Guy at office was rude. He was judgemental. He allowed his personal opinions and views to reflect on his ability to provide a good customer experience. He was derogatory towards who I am married to. The office appears to be very homophobic. Rude demeaning comments. Overall horrible experience.
Aug 17 2017
Cons: The person that I spoke with accused me of something I had no control over.
Aug 29 2017
Pros: It was clean and a smooth drop off with no problems. The unlimited miles was great and it was a dependable car.
Cons: The vehicle was a 2017 Nissan Altima a mid size care not a full size that I wanted and payed for. The driver seat was very uncomfortable there is no way you can lower the end of the seat which made the back of my leg soar. There was not a whole lot of room. The first vehicle the manager brought to me was a Toyota Rav4 wasn't to bad but the outlets didn't work so he brought the Altima. I was running behind from having to come back and switch cars. They also don't state you haft to put $200 deposit down.
Oct 16 2017
Cons: My car was not available for the 2nd week in a row. I had a reservation for a car weeks in advance. I went on my lunch break and they told me I'd have to wait 3-5 hours... How am I supposed to pay for the car if I can't go to work. The only thing the representative could "do for me" was put me in a luxury vehicle for an extra charge a day. Not my problem, guys. I should not have had to pay extra for that. Ridiculous. I just went to cancel my next trip with them due to change of plans for this weekend (it's 5 days away) and they want to charge me $50 cancellation fee. I'm sick of it. Not using Hertz again...
Customer service is alive and well at Enterprise/National
Pros: The reps at the counter in Tyler, Tx. were courteous and extremely helpful. Their enlightening advice about the rental car business will forever be appreciated.
Nov 20 2016
Didn't have my car and left me stranded
Pros: I needed a car to get to the airport so I ordered one from Enterprise. Half hour before pickup they informed me they didn't have a car for me and would not pick me up to bring me into town. Had to walk 2.5 miles IN THE RAIN to rent a uhaul at twice the price to make my flight. Offered little slice and nothing to make it right.