Boardwalk Beach Hotel

No way

Service was not good and the accommodations was not good never again

The staff seemed overwhelmed like they needed more help but were still friendly to me. They had a lot of complaints coming in at one time but tried to manage it as best they could. Typically, I stay on the Condo side but they were booked full. Usually, the staff is really nice and helpful and the location is good for what I want to do at the beach on vacation.

When I booked the room the reservation said Gulf View but when I checked in, it seemed as if the hotel had been overbooked and there were not Gulf View rooms available. I was not reimbursed for the extra charge for the Gulf View opposed to the Pool View. Due to COVID-19, they were not running daily housekeeping but promised to provide more towels if dirty ones were left outside the room. I received towels the 2nd day of the stay but never again. In the room, there was a really nasty odor as if there were plumbing issues. The soap dispenser and towel racks came out of the bathroom walls. There was sand and black mud on the floor when I checked in.

Nothing

It was awful. It was trashy, teens throwing full drinks on vehicles and yelling derogatory words trying to fight us, the door locks are broken ,card keys don't work, pool is nasty, large mirror and ironing board are not secured and fell off the wall and busted me in the head, fridge leaks awful, toilet runs constantly loudly, shower water is unreliable, the main light didn't work , no back for the TV remote and batteries were dead, parking is a nightmare and no handicap available, the elevator is non stop to full and no one would let me on with my son in his wheelchair and there were still stairs to get to the room anyways, and I had requested handicap accessible room, and no one answers the phones ever... my whole trip with my kids was ruined and that was our first and only vacation ever and I completely threw $900. + away.