Pros: When I made the reservation I put in the airport location and thought that is where I was getting the car. When I arrived at Enteprise, they told me the reservation was for downtown and they only had big expensive cars available and would not honor my contract. I had to rent from Hertz and pay the full price.
Cons: Wish Kayak would not have steered me to a non-airport location.
Nov 9 2016
Pros: The outside of the car was washed.
Cons: I asked for a car but got an SUV.
The car with 8,000 miles had a smoke film on the inside of the windows that I could write in the film with my finger. It smelled like a cigar bar. I had to drive with the windows open because of the smell.
The back deck was covered in dirt and not vacuumed.
Jan 6 2017
Pros: Just what I wanted
Jan 23 2017
Convenient and fast
Pros: It's conveniently at the airport site and the service for both picking up and returning car was fast. Also liked the Nissan Altima!!
Cons: Long cold walk to get car and return it! Also expensive picking up at the airport, but there isn't a choice.
Apr 28 2017
Cons: I didn't have a car rental with Enterprise in Panama City....I sure hope I'm not billed for one!
Apr 28 2017
Cons: I did NOT have a car rental with Enterprise in Panama City. I sure hope I don't get billed for one!
May 8 2017
Pros: Cat smelled like smoke. It was filthy. Staff was rude p
Oct 2 2016
Cons: When I reserved I asked for pick up at airport when I arrived car rental was 30 minutes away- not happy
Mar 19 2017
PCB Enterprise is Awesome!
Pros: "Christina" was very kind and professional, always happy to answer questions. All the staff was friendly and great!
Location easy to find and pick-up service was helpful.
Cons: Car could have been cleaner, especially the windshield, carpet and console. when you pay for a rental it should be clean!
Also the gas tank was only 1/4 full which makes it inconvenient when you are doing a road trip to have to stop for full right away.
Sep 23 2016
Pros: The reserved rate.
Cons: The Enterprise location refused to honor the rate I was quoted for this reservation. Tried to charge me twice as much. The manager kept telling me "that's what we come up with". I even showed him the printout with the reservation number and prices. Still would not honor it. So, I went down the road a little ways and rented a car from Hertz. The agent there helped me out with a great rate and rescued our vacation. Will not use Enterprise again. Already have a car reserved at Hertz for our next trip.
Pros: Location was very close to out hotel and rep was very kind and courteous.
Cons: Small snafu with reservation and many calls later to resolve. It seemed that everyone would tell us a new number to call and no one really knew what to do. Also, the after hours drop off process was very vague. There was not signs indicating what was specific for AFTER HOURS - so I wasn't sure if what I was doing was the correct process and had to walk from the parking garage to inside the airport at the desk to drop my key. Which was not a huge deal but I was confused whether or not I was following correct procedures. Key drop should be at the kiosk in the parking lot.
Feb 24 2017
Cons: Only negative was Hertz employee in Panama City. I considered him rude and unfriendly. He offered no help, explaining fuel options or anything else. At the end, he just handed me a key and said to take the one at the far end.
Aug 1 2016
Pros: Husband is top tier Hertz user...for business and vacations. Have great reputation and few issues
Cons: We were charged additional fees that I don't know why and wasn't expecting. I believed I had paid everything up front. I'll call Hertz to resolve.
Dec 5 2016
Cons: Never received a confirmation, called Hertz directly and had one emailed. Hertz would not honor reservation when I showed up. Had to cancel/credit and rebook - at higher rate of course. Did not receive full credit from Hertz as promised by person at counter. Now I have to go back and argue about that.
Apr 2 2017
Pros: Hertz was fine. Kayak booked my car from Panama City ... my car wasn't at the airport location . Hertz caught not you ....
May 6 2017
Pros: the price
Cons: had to call out AAA to fix seatbelt, car was very crappy because it is a Madza
May 24 2017
Pros: Customer service. Jo was amazing. Returned my voice mail within 10 minutes. Found a one way car for me when others said it wasn't possible.
Nov 9 2017
Cons: While trying to book a car at the airport, the website actually booked me at a site off the airport. The airport Hertz booth told me that the other site had closed an hour ago. I called them to cancel my rental (which I couldn’t get even if I wanted to) after I reached the hotel and have still not gotten a response from them (the phone attendant “wrote them an email” on my behalf). They have already billed my credit card. I will not book with Hertz again and will not use Kayak for a car rental again.
Pros: Didn't have the car requested but received an upgrade.
Feb 27 2017
Pros: Agent was very helpful. Outstanding service
Cons: Agent was very helpful. Outstanding service
Mar 31 2017
Make sure the car you reserve is at the airport
Pros: We did get the car we reserved the next day and they did allow us to drop it off at the airport and waived the $75 fee
Cons: Cost $55 to get to the correct Avis. We reserved a convertible
And it wasn't available yet.
May 25 2017
Pros: Everything--except somehow I booked a car at an in-town location rather than airport. How did that happen?
Cons: I'll probably use Vroom Vroom next time. They have a very clear cancellation policy. Avis/kayak--you couldn't find their cancellation policy with a forensics expert. Ergo I assume it sucks.
Thank you for reading. Take the rest of the day off.