Hotel Carlton's Montmartre

Construction work, which we did not know about, started at 8am both mornings. Scaffolding and workmen right outside our window. Both lifts broke so only access to room was up four flights of stairs. TV didn’t work. No water one afternoon. Staff were very unhelpful And not in the slightest apologetic. Would never stay here again.

Good location Big rooms

Room we got is nothing like the photos There is only one elevator working at the time of our stay There is no TV working Rooftop is not available The restaurant is closed We ask to be swapped to another room They say no ask tomorrow We ask the next day They say no it can’t be done The wifi stops working so I go to call the front desk - room phone isn’t working I go downstairs and They say the wifi should be fine and they’ll fix the phone tomorrow The elevator stops working after 2 days We now have to walk up and down 4 flights of stairs after walking around Paris all day The phone in the room still isn’t working until the day we left The electricity in the room is shut off while we’re out of the room - including the mini fridge with food in it so nothing stayed cold They haven’t changed the sheets at all. I know because there is a stain where I spilled some coffee on the bottom sheet. We can’t open our windows because the construction elevators are right outside Pillows were terrible too There was no obvious mention of the renovations on booking.com and if there had been we would not have chosen it

Great Location

The property is under remodeling and is not specified in the booking. The facilities are really old. The Tv didn’t work.

Location was good.

The TVs in the hotel were not working for my entire stay due to some issue. The lift was not working so I had to carry my luggage up 3 floors. Stains on the carpets. Room was tiny. Construction going on inside the hotel so around 8:30/9am everyday you can hear drilling. Some rooms had paper stuck to the door door the room numbers!