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The waiter who was there for meals, and to greet us was exceptionally friendly and charming. Good English too, and very flexible about everything. Excellent friday Spring meal, excellent value food.
Outstanding service, fantastic hotel and brilliant location. Thoroughly enjoyed everything about the stay and the place
Great room, friendly staff and beautiful location. Location would be a little remote for visitors without a car.
The beautiful view of Lake Como, the superb cuisine, and friendly staff. The room was not luxurious but comfortable, large, and had all amenities necessary. The location, on the hillside, was quiet. It takes a bit of navigation to find/reach the hotel but it's worth the effort.
The welcome and ongoing friendliness of the owner along with the location and food made this an excellent stay in the hills above Varenna. The room was large and airy and other nice touches such as fresh fruit, biscuits and minibar made it seem luxurious. Not a dislike but it is out of the town up a tortuous road so you need to be prepared. We walked and used taxis but a car might be easier.
We had a fantastic weekend break here, the hotel has lovely rooms and ours had a terrific view of Lake Como and the surrounding mountains. The village of Varenna is just a short taxi ride away, this a quaint and fascinating place to wander round with cobbled streets and a number of ancient buildings and churches. We were picked up from Varenna railway station by Mauro who describes himself rather modestly as 'the waiter' but seems more like the hotel manager. He was a first class host throughout our stay always on hand to answer questions and recommend places for us to eat and visit. A particularly nice touch was the mini tour of Varenna he gave us after picking us up from the train station. Will definitely stay here again.
The hotel is over looking lake Como - beautifull. The rooms are big and modern-very comfertable and good. The breakfast can be better and richer.
Great greeting as we arrived. Food was fantastic. Great staff very friendly. wonderful views,spotless. Restuarant a little expensive, dining area lacked atmosphere,lighting was too bright,odd music, room did not have seating that was comfortable and showed off the views.
The road leading to the hotel is very narrow with a lot of twists and turns. Also, it was a bit cold in the room, although we had fixed the temperature to 26 or even 30, it was not still warm enough. During our 4-day visit the temperature in Varenna was quite law (10-15 degrees).
Staff very eager to please Sadly our well behaved dog was restricted to room and non-public areas. He was welcome in the village terrace bars and surely could have been also welcome in the hotel casual terrace bar. We can find hotels more accepting of dogs. Hence my non-recommendation below.
Limited and costly use of the Internet or Wi-fi
Grand Hotel Villa Serbelloni did a fantastic job of taking care of us - very comfortable room, welcoming staff, and wonderful facilities. They were great with greeting you by name, suggestions on activities and arranging dining reservations. It didn't matter if you pulled up in a Bentley or not ( we didn't)
Wery fine hotell, service at top,good orchestra every night. One of the best 5 star hotel.
We have stayed at the Villa Serbelloni three times and have enjoyed the elegance, romantic ambiance and comfortable rooms. The food was excellent in both dining rooms and the service excellent. The concierge gave us good information. We were also given an upgrade....great. there is nothing we did not enjoy about the hotel.
Mistral restaurant, quality of room, location and view; pool and lake swimming; access to ferries to wide range of destinations. The sommelier at Mistral was outstanding, as was all the service there. Our room (park view) was superb, spacious, elegant and had a balcony. The outdoor cafe - under the pergola - had much poorer service and value than any other part of the hotel and was disappointing.
One of the top hotels in the world. Every aspect of the stay was excellent.
The hotel staff was very accommodating. I asked if they could find the Venice marathon on TV and they found it. They massage person was willing to stay late to fit me in. The staff in the fitness center was very helpful. The bed turn down in the evening could have left a piece of chocolate or something
Gorgeous hotel in a beautiful Italian lakeside town - spectacular setting, beautiful gardens - hard to get to but worth it - rooms and hotel kept very clean - crisp linen bedding - Concierge very helpful with car rental, day trip to visit nearby villa, dinner reservations etc. - delicious buffet breakfast Didnt realize Bellagio was so far north - hard to get to as you have to navigate along a steep, narrow, winding road - We did not know that you could take a car ferry from Como which would have made things a lot easier - However, the hotel was beautiful
We were made to feel so special and nothing was ever to much for the wonderful staff
The only good thing about this hotel in all honesty was the location in Bellagio. First of all this is a rather pricey place. That is fine if the hotel is worth it. 5 * this is not, I can't even push to a 4 *. This was supposed to be the best hotel in Bellagio so we chose to stay here for our friends' wedding in Varena. The hotel staff was cranky - not a smile on anyone there, if you ever could find someone! I felt like I was in the movie The Shining. The hotel was very depressing, really in need of renovation. It smelled old and musty-- there were lace doilies with plants throughout the hotel -- I felt like we were staying with Grandma! Electric outlets in our room didn't work, nor did the safe. Every noise could be heard in the hotel, doors slamming, echoes. I do not recommend you stay here.
Very nice location and facilities. outlook from restaurants and bars over the lake very impressive. Nothing in particular.
great place, would highly recommend one of the finest hotels in italy i have benn too. none
Wonderful location, great service, excellent food, elegant hotel
the view of the lake
Location, facilities, room I was very unhappy with the service I received at the beach bar
free internet access
Grand style of decorations, yet very comfortable, No
This place is fantastic. The day spa is superb and service tops
The Hotel looks very nice from the outside. Furthermore its situated in Tremmezo which close to a lot of nice place like Belaggio, etc.. The reception staff is very friendly and helpfull. The rooms need a lot off refurbishing, its not looked after for a long time. Also the rooms are very noisy, you can hear everything what happens next and above you. The waiters aren’t what you would expect for a 5 star hotel. Long waiting times for drinks and food. They don’t seem to enjoy serving you or answering question. The food and drinks are extremely pricy. I have stayed in many 5 star hotels but this is definitely overpriced. Also the waiters and many other staff don’t speak english. Not a problem when you stay in a 3 or 4 star hotel. It can be charming in the begging that they don’t speak English but i would prefer they would speak English
Fantastic old style hotel with great facilites and great staff. Just about the best location on the Lake Como with great views over the lake and Bellagio. Bad Internet service and ridicoulous to pay extra given the EUR 500+ daily room cost
This hotel is breaht takingly beautiful. Has a very zen like, serene feel to it. Rooms are very simple, clean. Wonderful big, deep tub, towel warming racks, powerful shower heads, internet access via cable provided by front desk for 10 euro deposit. They gave us a ride to and from town at no cost. Breakfast provided. A little removed from central bellagio. Approx a 10 to 15 minute taxi ride from in town, cost about 10 euro. Worth every penny. Wonderful front desk staff, wonderful facility, couldnt ask for a better view. I will definitely go back to this hotel. None
Very good location, excellent service. Non
The hotel is about 5mins drive from Bellagio. Without a car, it would have been very difficult to get the town centre even though there is a bus (very infrequent - every 2 hours) which stops right outside the hotel. However, the hotel offers a shuttle service between the hotel and the town centre on request, which is a great service.This hotel is brand new and has modern decoration with a great view of the lake. The bed was comfortable. The bathroom could have been a bit more functional e.g. a glass shower screen. Otherwise, a very big bathroom.
The views from our room were spectacular....4* The bathroom was very modern but the hand held shower & no curtain made for a wet bathrom...2* All rooms seem to have either patios or balconies and all faced lake Como.4*. The hotel runs a complimentary shuttle several times a day and provides parking..4* They have a lovely pool with views...4* The beds were comfortable...3* The hotel is remote and too far from Ballagio to walk. Often the management is condescending. The very basic continental breakfast was over priced but the first shuttle didn't run until 10 am and there is no place within walking distance.
The rooms are large, clean and comfortable. Facilites excellent, parking available. Brand new hotel.
All rooms have amazing view of the lake and the mountains, rooms are large and very clean.
There's nothing negative to say. Great room, great balcony, great view, great service, good price.
-Very frIendly and helpful staf. Fantastic wiew to the lake, better than luxury hotels or rich people villas have. Large living/bedroom with kitchen facilities. Very good price value. Excelent heating/air conditioning system. Cleaning very good inside and outside the hotel. Garage incl. price. Breakfast well enough to compare the price.
Spectacular view. Very nice rooms. Getting there by public transit with relatively large luggage was challenging.
Proximity to boats and shops with a reasonable and convenient restaurant attached. Breakfast. Plenty of choice but awful coffee, a toaster that did not toast, boiled eggs hours old, scrambled eggs and bacon watery and mostly cold.
Hotel was very nice, although a bit pricey. Location was excellent, as was the service. I was pleased with our stay and would not hesitate to stay at this hotel again.
The excellent position and the mini suite was of a high standard, breakfast was good by european standards with wide selection of items.
We had a nice room with a lake view--just what we had asked for. Nice buffet breakfast included with room. We were very pleased.
The location of the hotel is beautiful. The room was comfortable and the staff was very accomidating. We would gladly stay again in the future.
Great location with outstanding views from front rooms and (small) breakfast terrace. Large comfortable room. Free internet in reception.
The situation of the hotel directly facing the lake The bar staff were a little slow in coming to serve drinks outside the hotel
The room was attractive and comfortable with a nice view of Lake Como. THe staff was friendly and helpful and we enjoyed our stay very much.
The location was wonderful.The staff very friendly and helpful,the room was great with a view over the lake . Expensive
Location, location, location. I had a room overlooking Lake Como, so the view was beautiful. Extremely nice staff. My room also had a large bathroom, although some did not. Good value. Nice size room. No Internet in rooms, only lobby. Lobby is small and hardly accommodated those who needed Internet. Also, no room left for other guests to sit. No iron in room and/or no ironing room. Big problem as I always iro when I get to hotel. Had to pay neighboring cleaners business to press my clothes, and they weren't open until the following day after check-in, etc. I would say hotel is good for romance but not good enough for honeymoon.
Beautiful view of lake and mountains. The hotel felt old but very luxurious. The room and bathroom were huge and very comfortable. Parking was scarce.
The location and the view of the hotel was fascinating. The city of Varenna is a really nice place. The stuff of the hotel were very nice and friendly (especially the receptionist). The room was poor and old furnished, equiped (e.g. old TV set), however it was clean and the common areas of the hotel was beautiful. Because of the quality of the room we think the hotel does not reach the 4 stars.
Staying in a room with a balcony overlooking Lake Como. The hotel staff was reticent to recommend restaurants aside from their own.
A great position, get a lake facing view
Varenna is a beautiful place and hotel location is perfect This is the most overpriced hotel we ever stayed in. Poor service, hotel facilities and our room, very limited breakfast were not worth the money we payed.
Location,fantastic view from the room,friendly and clean Room was gloomy,bathroom was small and shower was tiny.breakfast fruits were not ripe.
Breakfast was good, yet served in a room away from the spectacular lake view which was a bit puzzling since that view is what they promote on their website as a selling feature. Bed was very hard and pillows thin and hard - I was glad we were only booked for 1 night on it. Given the star rating of the hotel, the bathroom toiletries & paper supplies were very cheap compared to other similarly rated hotels we stayed in this same trip.
The view from our room and location It is old and needs major updates, parking is difficult
The location was great and the view from our room could not have been better.
It has a good location and must have been a lovely hotel in its day. The hotel is old and dated.It was expensive and yet the carpets need to be replaced,the hairdrier was brocken,bed linen was a bit shabby.
Location. No free wifi.
Enjoyed our stay, this is the forth accasion we've stayed and have never been disappointed, although it's getting rather PRICY - see what you can do for regular supporters - It's costly enough flying from Australia Not applicable
This was an excellent place to stay, from the moment we arrived the staff could not have been more helpful. The spa facilities are wonderful and the views from the hotel can only be described as spectacular. We would highly recommend this hotel.
Staff at the desk were very helpful. The location was fine, and views from the dining room were spectacular. Noisy motor scooters passing by after we'd gone to bed (we were on the street side of the hotel)
The staff was very helpful and the location terrilfic.
superb location. nice staff, big room poor breakfast.
off season price -breakfast included.
excellent English breakfast, free parking nearby without security. BIG room and romantic lake view. 2 min to the Pier. wonderful with those who like Lake and leisure far away from City. It's a big hotel so there are a lot of crowdy group tour
Very comfortable rooms and lounge areas, though very ornate. Ideally situated for Lake Como and the cross lake ferry service with wonderful access to the lake side and the few shops wine bars etc. Especially attractive at night looking across the lake.The staff were very polite and helpful Wasn't very impressed with the evening meal but the breakfast buffet service was excellent with a very wide choice on offer and of good quality, run very efficiently for the size of the hotel which is huge.
It is very close of the lake situated in the main road and has parking The doors are closed at night and if you arrive after 12pm you will have to phone a very nice guy Joel to open the door (poor him!)
We liked the location and the oldness of the hotel. The room view of the lake was splendid. The rooms were very small, and the bathrooms smell bad.
Good price, beautiful view of the lake from our room and private balcony. The interior was a little over the top. And the "hot breakfast" was only server for a couple of hours in the morning.
Very nice atmosphere. Excellent location. Very courteous and professional service ----
we had a very nice room that was larger and much more elegant than we expected for the money - a cut above other rooms! breakfast was dreadful - not at all worth the money. orange jiuce wasn't juice, coffee came out of a self service machine and tasted horrible, hardly anything to eat - I would only recommend this hotel if you pay more for the lakeside view and larger room
Location was great, room very nice, breakfast average. 38 steps to front door workable, parking convenient and free!
Incredible location; views of Lake Como and the mountains. Very good value. Room was somewhat small but very tastefully decorated. Very helpful and pleasant staff No complaints
The location of the hotel.
Visit Bellagio Nothing. Some people thought the rear rooms were dark but we didn't and it was nice look out on a cobble alley
The staff was very friendly. This particularly lady at the front desk offered information about good places to see and eat. And the restaurant she recommended turned out to be very good. It didn't have a bar.
Helpful staff, very convenient location. Our bed was two beds pushed together.
Purchased the room with a view and our jaws literally dropped to the floor once we walked into our room because of how unbelievable the view was. Aside from that, the furniture, decor, and amenities within the room are all very update and seemingly very new. The style of the furniture and decor are also fitting for a Lake Como hotel. The included breakfast was delicious and the entire staff was unbelievably sweet. Keep in mind there is a good amount of stairs to walk up to the front door of the hotel in case you have a lot of luggage. But no complains whatsoever about this place. It was amazing.
Nice location but a little overpriced....but then most are in Bellagio. Still like it very much
Clean room,breakfast not rich but ok,quiet place I have booked a room with a lake view,but I was given a one without.They said it was me who was mistaken.Their lake view rooms cost 160 and mine was 140,but it was on promotion.The horel is not worth the money,but apparently it is because of the touristique attraction of Belaggio
The hotel staff were extremely helpful and friendly. The hotel was well located, clean and the view from our room was stunning. Breakfast was basic but ample. I would recommend this hotel to family and friends and if we were to return to the area we would definetely look to stay here again. Nothing related to the hotel.
I fell in love with Bellagio, and this hotel was perfect for my stay. Tucked away between the upper road into town and the lower road along the lake, this hotel was charming and romantic with big, huge views of the lake and mountains. The rooms were simple but clean and comfortable. The owner, Jane, was gracious, welcoming and accommodating. Breakfast on the small terrace, overlooking the town was delightful. I loved it so much, I extended my stay by another day and would have moved in if they would have let me. The night clerk did not give me my requested "wake-up" call the first day, and woke me an hour late the second day. I didn't ask for one on the third day. Other than that, a perfect stay.
Down town location was great! View of the lake was exactly what I wanted. N/A
The location is great--right on the shore of Lake Como--and is beautiful. Loved it all.
The hotel is in the most wonderful position. Rooms are below par, no air con - the eating area is very basic with a breakfast that is best forgotten
Location Evening meals and service
The hotel enjoys an excellent location very close to the 2 ferry piers in Bellagio. The bedrooms are very basic in every respect.
Location Common Areas a bit shabby
Clean room with tiny but pleasant balcony (4th floor) & superb view over lake. Nice bathroom with good shower & plenty of towels. Hot drink making facility in room would have been nice. No bar in hotel.
Reasonable & a great view of Como. We loved the old world look especially with beautiful marble throughout.
Bedroom very small but very clean
A fantastic location.Plenty of space in the room and the most wonderful view. The hotel really needs a serious renovation...everything is a little outdated and in need of modernisation.
What a wonderful hotel, in a beautiful location, the view from our balcony was breathtaking.The staff were helpful, we needed help with transport as we had no car and they helped arrange taxis and gave us directions and information on best places to visit. When we arrived and when we departed they transported us between the hotel and ferry port themselves. The hotel does not have a restaurant, but there is a good snack menu available which kept us fed on several occasions. Drinks and snacks were not over priced as is the case in many hotels. The room (suite for 4) was very comfortable with two rooms and bathroom, safe, minibar, airconditioning, flatscreen tv with sky, and balcony overlooking the pool and panoramic views of lake como. We booked this hotel because we could not get a villa at late notice, i think that eas lucky for us, as this hotel was as good if not better than any villa. Because of the small number of rooms, it never felt busy, and a few evenings we were the only people sitting on the bar balcony overlooking the lake, paradise! Please note, if you do not have a car, this hotel is about two miles up into the hills above Tremezzo. Taxi fare is 15 to 20 euros down to the town or into mennagio.
The staff/owners were amazing and friendly. Extremely clean, beautiful views.
the service of the staff, the cleanliness of the hotel and the views from the hotel. none
Very nice hotel with excellent views over Lake Como. Close to the Lake ferries and centrally located. Pleasant and enthusiastic staff. It's a steep hike up the hill from the Lake. Only microwave meals and snacks in the evening.
We found the staff to be consistently helpful and pleasant, and the breakfasts were very good indeed. We enjoyed our stay very much.
The location, views and staff made our stay very comfortable. We had everything we needed to enjoy Lake Como Tiled floors throughout with no slippers
views and staff helpfulness
Excellent hotel with an ideal location overlooking the Como lake. The hotel is owned by two twin sisters and their husbands who provide a family like atmosphere and are extremely freindly and helpful. The rooms and facilities are newly furnishend, very clean and comfortable. Highly recommended!!!
The hotel staff were welcoming and considerate for us during our honeymoon. The staff were well versed, new many languages and would do whatever it took to keep you happy. The pool was super, and the breakfasts were exceptional. Our bed was a combination of two singles and as a result the sleep at times was uncomfortable. The bed was firmer than I am accustomed to using.
Great hotel and location as well as staff.
The setting was beautiful, and the view from our window was stunning. The staff on the front desk and elsewhere lacked charm and were even rude on occasion.
Good location, excellent view of Bellagio. Old fashioned television. Bad selection of channels. Need more English channels Wall insulation is not good. You could hear the people next door talking.
Nice elagant old stile hotel with beutifull position and panorama. Excelent service in restaurant,fine kitchen. Also the open pool can be enjoyed if the wheather not fantastic. Not very update bathroom
The location and view were very nice. Our room was filthy upon arrival. They did not compensate for this and have not responded to my email to them about this.
it's a nice hotel - nice view, easily accessible 1) odour in the room and certain parts of the hotel 2) no internet connection/WiFi in rooms - need to go to the lobby to gain internet access
very satisfactory but we only stayed one night so cannot give a complete view. v.good breakfast!
Very good view of Lake Como It is a stuffy place for old Europeans, mostly British, who come in large Groups
Staff very pleasant, views very good from rooms. Bar situated next door open till 4am quite noisy if you want quiet then may not be the hotel for you.
Location - At 8:30 am there was no water. Breakfast closing time is 10:00 am, considering it was Saturday but at 9:30 am there wasn´t enough food and the service was acting as pushing us to finish soon. They let us feel that they were in a hurry. Very uncomfortable. The air conditioning was not working, when I ask they said " it's starting the Autumn season and the weather is cool so we turn it off. I couldn't sleep because the room was hot or at least not fresh enough.
I stayed in a few places around Lake Como and this one was one of the most comfortable and friendly. A very relaxed atmosphere and very helpful staff. I would stay again and recommend anyone to stay here. There wasn't as much to do in Menaggio itself as some of the other mid lake locations but it was right next to the boat stop so easy to do day trips from here.