Staff was friendly and facility was generally clean. But everything is just run down and in need of renovation. The neighborhood is the same way, next to an abandoned mall. Not a pleasant place to be. Well below Hilton standards.
4 stars
DoubleTree by Hilton Phoenix North
10220 North Metro Parkway East, Phoenix, AZ 85051, United States
Phoenix, AZ
See location+1 602 997 5900Photos of DoubleTree by Hilton Phoenix North
Overview
DoubleTree by Hilton Phoenix North is situated in Phoenix and is within a short walk of local landmarks, including Metrocenter Phoenix. It also provides a Jacuzzi, free Wi-Fi and an outdoor heated pool.
The hotel features an around the clock reception, plus outdoor tennis courts and a ballroom. There is also free public parking on site for those travelling with a car.
The hotel's rooms are comfortable and offer a kitchenette that is equipped with a refrigerator and a microwave. All rooms are air conditioned and feature a spa bath.
DoubleTree by Hilton Phoenix North has its own on-site restaurant, perfect for guests wishing to dine in. Alternatively, there are a selection of other dining options in the surrounding area.
DoubleTree by Hilton Phoenix North is within walking distance of Castles N' Coasters. Phoenix Sky Harbor International Airport can be accessed with the hotel's shuttle service in less than 25 minutes.
Latest deals for DoubleTree by Hilton Phoenix North
Amenities at DoubleTree by Hilton Phoenix North
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Valet parking
- Free parking
- Business center
Services and conveniences
- Conference rooms
- ATM on-site
- Business center
- Concierge service
- Safety deposit box
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Express check-out
- 24hr front desk
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Elevator
- Hypoallergenic
- No smoking
- Designated smoking area
General
- Family rooms
- Seating area
- Slippers
- Soundproof rooms
- Telephone
- Storage available
Kitchen
- Microwave
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Kitchenette
Media and entertainment
- Flat-screen TV
- Shared lounge/TV area
- Cable or satellite TV
- TV
Bathroom
- Shower
- Hairdryer
- Toilet
- Bathrobe
Dining
- Special diet menus (on request)
- Snack bar
- Restaurant
- Bar/Lounge
Parking and transportation
- Airport shuttle
- Free parking
- Valet parking
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Pool and spa
- Hot tub
- Pool
Outdoor
- Terrace/Patio
- Garden
Workspace
- Fax/photocopying
- Desk
Things to do
- Hiking
- Golf
Health and safety
- Daily housekeeping
- Safe
Family friendly
- Babysitting or child care
- Kids meals
Fitness
- Fitness center
- Tennis
Bedroom
- Sofa bed
Reviews of DoubleTree by Hilton Phoenix North
7.3
Good
886 verified ratings
Wonderful
385
Very good
141
Good
104
Okay
52
Fair
60
Mediocre
35
Poor
109
Summary of reviews
Guests say
Guests appreciated the hotel's great location, value for money, and cleanliness, particularly enjoying the pool and complimentary breakfast. However, there were significant complaints about the service quality, noise levels, and some room conditions, which detracted from the overall experience.AI-Generated from customer reviews
Reviews(10)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
7.3 out of 10
8 reviews
8.2 out of 10
23 reviews
All reviews
Pros (+) The bed was very comfortable. Location was great.
Cons (-) Unfortunately, there is no breakfast at the moment due to COVID. However, coffee was available and numerous restaurants were within walking distance.
Pros (+) Coffee maker and fridge in the room, more like a complete suite! Bed was super comfortable. Slept like a baby!
Cons (-) Reserved two queens, no one informed us that there were none left on arrival.
Pros (+) The housekeeping staff and maintenance were excellent! Very courteous and friendly
Cons (-) The pool was NOT HEATED as advertised! ! Thr Rixton Pub was the WORST food and service ever! Very overpriced and orders were all wro g and food tasted horrible. No one ate their food. 100$ non refu fable dog fre
Cons (-) It did not feel welcoming
Pros (+) Staff was helpful and very welcoming. Nice upgrade next to the pool for $10.
Pros (+) Renovated rooms are very comfortable and stylish. Deluxe rooms have a patio and stall shower. Staff throughout the hotel were very friendly and helpful. Buffet breakfast is extensive and well priced. Public areas have been beautifully redone.
Cons (-) Did not dislike anything
Pros (+) Very friendly staff. Great location. Great value. Definitely will stay here again
Pros (+) The rooms were nice. The area had many restaurants within walking distance. Close to the freeway and easy to get to.
Cons (-) None.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the hotel's restaurant?
The hotel has its own on-site restaurant, perfect for guests wishing to dine in. Additionally, there are a selection of other dining options in the surrounding area.
Are the rooms equipped with kitchenettes?
The hotel's rooms offer a kitchenette that is equipped with a refrigerator and a microwave, providing added convenience during your stay.
Is the hotel accessible for guests with disabilities?
The hotel offers increased accessibility, with features such as entire unit wheelchair accessibility, multi-lingual staff, and an elevator for easy access to different floors.
What are the best times to visit the hotel?
The high season is in March, offering great weather and ideal conditions for enjoying the outdoor heated pool and nearby attractions. However, the hotel is also a great choice in the low season, particularly in July.
How is the cleanliness of the hotel's rooms maintained?
The hotel ensures that guest accommodation is disinfected between stays and that all plates, cutlery, glasses, and other tableware are sanitized, providing a clean and safe environment for guests.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Consider Room Location
Some guests reported that rooms facing the highway may experience noise, so consider requesting a room away from the highway for a quieter stay.
Verify Breakfast Inclusions
If breakfast is an important factor for your stay, ensure to check the booking details as some guests were surprised to find out that breakfast was not included for all guests.
Check for Room Maintenance
Several guests mentioned issues with room amenities such as air conditioning, shower cleanliness, and furniture condition, so it may be helpful to inspect the room upon arrival and report any issues promptly.
Explore Nearby Dining Options
The hotel's proximity to various restaurants was appreciated by guests, providing convenient dining choices within walking distance.
Inquire About Shuttle Service
If you require airport transportation, it's advisable to inquire about the availability and schedule of the hotel's shuttle service to ensure a smooth transfer.
Confirm Pool and Jacuzzi Availability
Some guests were disappointed by the closure of the pool and jacuzzi, so it's recommended to confirm their operational status if these amenities are important to your stay.
Consider Security Concerns
A few guests expressed concerns about the safety of the area surrounding the hotel, so it's advisable to be mindful of the surroundings, especially during late hours.
Request Room Turnover Service
If you prefer regular room cleaning, it's suggested to request this service specifically, as some guests mentioned that turnover service was not provided unless requested.
Check for Microwave Availability
If a microwave is essential for your stay, it's recommended to confirm its availability in the room or inquire about obtaining one from the hotel staff.
Verify Room Type and Rating
Some guests felt that the hotel did not meet their expectations for a 4-star property, so it's advisable to verify the room type and consider the overall rating when booking.
Location
10220 North Metro Parkway East, Phoenix, AZ 85051
What's nearby
- Metrocenter0.4 mi
- Biltmore Fashion Park7.1 mi
- Heard Museum7.9 mi
- FQ Story Neighborhood Historic District8.4 mi
- Westward Ho9 mi
- Congregation Beth Israel Scottsdale9.1 mi
- Arizona State Capitol9.2 mi
- Arizona Center9.2 mi
- Arizona Mining & Mineral Museum9.2 mi
- Arizona Women's Hall of Fame9.2 mi
- Heritage Square9.4 mi
- Phoenix Convention Center9.5 mi
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about DoubleTree by Hilton Phoenix North
Low season | August |
|---|---|
High season | February |
Average price (weeknight) | $143 |
Average price (weekend night) | $132 |
When to book a room at DoubleTree by Hilton Phoenix North
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at DoubleTree by Hilton Phoenix North
FAQs when booking at DoubleTree by Hilton Phoenix North
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Closest
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Value for money | 7.3 |
|---|---|
Distance to city center | 9.4 mi |
Nearest Airport | Phoenix Sky Harbor Intl |
Distance to airport | 12.1 mi |