Guest reviews
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All Reviews
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Couples
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Families
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Solo
Overall Rating
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8.3 "Pool is good."
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8.3 "Great service."8.9 "89% found the
staff to be very friendly ." 7.2 "72% said thereception staff was great ." 7.1 "Housekeeping was great , according to 71%." 9.3 "Management was excellent , said 93%." -
8.3 "Very good internet connection."7.0 "70% said the
wifi quality was great ." -
7.8 "Good location."10.0 "
Near to public transport , according to 100%." 8.8 "88%liked the proximity to shopping ." 10.0 "City centre within easy reach , said 100%." -
4.7 "Breakfast is below average."
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3.9 "Rooms are not good."1.2 "88% thought they were
poorly maintained ." 2.6 "74% saidrooms were dirty ." 1.9 "81%complained about the bathroom ." 3.1 "69% foundproblems with the furniture ." 3.0 "For 70%, therooms looked old ." 2.4 "76% hadproblems with the shower ." 1.2 "88% said thebathroom was dirty ." 2.3 "77% wereunsatisfied with the kitchenette ." 2.1 "Air conditioning was criticized by 79%." 3.1 "69% weredisappointed with the minibar ." -
3.5 "Bad amenities."3.4 "66% thought the
building wasn't nice ." 2.4 "For 76%, thelobby entrance was sub-standard ." 4.2 "58%complained about the elevator ." 1.0 "90% thought thefacilities needed updating ." -
3.2 "Horrible vibe."2.9 "71%
criticized the unstylish hotel ." 2.4 "For 76%, thelobby entrance was sub-standard ." 2.0 "Unfriendly atmosphere , according to 80%." -
2.4 "Generally quite dirty."2.6 "74% said
rooms were dirty ." 1.3 "87% thoughtit was rather dirty ." 1.2 "88% said thebathroom was dirty ."
Overall Rating
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8.2 "Pool is good."
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8.2 "Great service."8.7 "87% found the
staff to be very friendly ." -
7.5 "Good location."
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5.2 "Average comfort."5.2 "
Beds were acceptable for 52%." -
4.7 "Breakfast is below average."
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3.9 "Rooms are not good."2.5 "75% said
rooms were dirty ." 3.0 "70% foundproblems with the furniture ." 1.2 "88% thought they werepoorly maintained ." 2.1 "79%complained about the bathroom ." 3.1 "For 69%, therooms looked old ." -
3.9 "Bad amenities."3.5 "65% thought the
building wasn't nice ." -
3.4 "Vibe wasn't good."3.0 "70%
criticized the unstylish hotel ." -
2.5 "Generally quite dirty."2.5 "75% said
rooms were dirty ." 1.6 "84% thoughtit was rather dirty ."
Overall Rating
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8.7 "Great service."9.1 "91% found the
staff to be very friendly ." 7.7 "77% said thereception staff was great ." -
8.0 "Pool is good."
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7.1 "Good location."
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4.4 "Breakfast is below average."
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3.8 "Rooms are not good."1.2 "88% thought they were
poorly maintained ." 4.9 "51% didn't like theuncomfortable beds ." 2.9 "71% saidrooms were dirty ." 1.8 "82%complained about the bathroom ." 2.8 "72% foundproblems with the furniture ." -
3.2 "Terrible amenities."3.0 "70% thought the
building wasn't nice ." -
2.7 "Horrible vibe."2.6 "74%
criticized the unstylish hotel ." -
2.5 "Generally quite dirty."2.9 "71% said
rooms were dirty ." 1.2 "88% thoughtit was rather dirty ."
Overall Rating
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8.3 "Great service."
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3.7 "Rooms are not good."1.0 "90% thought they were
poorly maintained ." -
2.9 "Generally quite dirty."
Overall Rating
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8.3 "Great service."
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5.1 "Average comfort."
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3.9 "Bad amenities."3.8 "62% thought the
building wasn't nice ." -
3.8 "Rooms are not good."1.1 "89% thought they were
poorly maintained ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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2.0review from
Nothing. The hotel was absolutely filthy and the service was beyond terrible. It looks like the rooms have never been cleaned nor has anything ever been repaired or replaced. Would never recommend this hotel to anyone. The neighborhood also seems very unsafe.
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10.0review from
The staff was great and for the price the whole experience was what I would have expected with a 200$ hotel! Hotel 502 has become my go to when I come into town for business.. The location is great for what I need and the price works without blowing my whole budget.
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5.4review from
The front desk guy was really nice and willing to help with directions. The entrance and elevator smelled like cigarette smoke because they let guests smoke with the door open.
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4.0review from
The hot tub was cold and the housekeeping was very slow on responding to get toilet paper to room. 6 hours later
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4.2review from
The staff was very friendly and it had an awesome pool. Room was very hot/ac didn't work well. Mattress was very thin with a topper.
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10.0review from
Staff was friendly. Facilities were clean
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5.4review from
Clean Elevators slow and creaky, Shower slow & hard to set, Air Conditioner very noisy, Breakfast forgettable,
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5.4review from
Staff was very friendly and did everything in their power to make the stay comfortable. There was a nice flat screen tv in the room. Rooms felt uninviting, no where to plug electronics in, very strong orange cleaner smell in the room. Walls very thin, could hear the couple next to us, no breakfast offered at all. We stayed on the 4th floor, only ice machine on the 3rd floor at the very end of the hall...a little creepy. Very outdated bathroom fixtures, tiles and small cheap white towels. I would much rather stay at a chain hotel next time.
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7.7review from
BED A/C unit POOL / Washer facilities Access Room appearance. Pool hours were ALWAYS disregarded and loud partying going on till the early hours. ECHO between the 2 buildings. CONSTANT clanging of unlocked / keyed metal gates. A hard to adjust hot / cold shower. Kreuger 1 cup coffee maker<< Should be a small pot coffee maker. No freezer in fridge.
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3.7review from
I rarely take the time to review stuff, but this place was really quite awful and if I can prevent other travelers from making the same mistake that my friend and I made by booking a room here, then maybe I'll feel vindicated. Truly the worst hotel I've stayed at, and at 100 bucks a night, it's no bargain. I felt completely duped by the pictures, the actual room we were given was completely devoid of any charm or modern amenities, but worst of all, it was just plain old dirty. Really disappointing and frankly, pretty gross. The only thing I liked about it was that it was within walking distance to Charlie's, perhaps the best bar in Arizona, so I could drink away my anger and disgust at myself for not actually taking the time to read some reviews before I booked this place.
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10.0review from
The staff was great and for the price the whole experience was what I would have expected with a 200$ hotel! Hotel 502 has become my go to when I come into town for business.. The location is great for what I need and the price works without blowing my whole budget.
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10.0review from
Staff was friendly. Facilities were clean
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2.0review from
Nothing. The hotel was absolutely filthy and the service was beyond terrible. It looks like the rooms have never been cleaned nor has anything ever been repaired or replaced. Would never recommend this hotel to anyone. The neighborhood also seems very unsafe.
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5.4review from
The front desk guy was really nice and willing to help with directions. The entrance and elevator smelled like cigarette smoke because they let guests smoke with the door open.
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4.0review from
The hot tub was cold and the housekeeping was very slow on responding to get toilet paper to room. 6 hours later
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4.2review from
The staff was very friendly and it had an awesome pool. Room was very hot/ac didn't work well. Mattress was very thin with a topper.
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5.4review from
Clean Elevators slow and creaky, Shower slow & hard to set, Air Conditioner very noisy, Breakfast forgettable,
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5.4review from
Staff was very friendly and did everything in their power to make the stay comfortable. There was a nice flat screen tv in the room. Rooms felt uninviting, no where to plug electronics in, very strong orange cleaner smell in the room. Walls very thin, could hear the couple next to us, no breakfast offered at all. We stayed on the 4th floor, only ice machine on the 3rd floor at the very end of the hall...a little creepy. Very outdated bathroom fixtures, tiles and small cheap white towels. I would much rather stay at a chain hotel next time.
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3.7review from
I rarely take the time to review stuff, but this place was really quite awful and if I can prevent other travelers from making the same mistake that my friend and I made by booking a room here, then maybe I'll feel vindicated. Truly the worst hotel I've stayed at, and at 100 bucks a night, it's no bargain. I felt completely duped by the pictures, the actual room we were given was completely devoid of any charm or modern amenities, but worst of all, it was just plain old dirty. Really disappointing and frankly, pretty gross. The only thing I liked about it was that it was within walking distance to Charlie's, perhaps the best bar in Arizona, so I could drink away my anger and disgust at myself for not actually taking the time to read some reviews before I booked this place.
