Kimpton Hotel Monaco Pittsburgh

6Okay

Anonymous, May 2022

Beautiful hotel. The common areas and rooms are beautifully decorated. Front desk staff were clueless. Manager was super nice, smart and helpful but she can only do so much. I hope/speculate this is maybe a product of having challenges hiring new employees as the two problematic front desk folks who had "challenges" in short (two different times) seemed either very new and while professional, simply not helpful or smart. The manager was super smart, nice and professional. No laundry bags (the usual plastic bags in a closet) in the rooms - odd - and the gym could have been tended to better; e.g., water cooler stopped working so I let them know at the front desk and said the towels were gone as well - they later fixed the water cooler but did not leave a lot of towels so they were short again the next day; also, the wipes dispenser kept getting jammed and I had to clear it on two separate days. Nevertheless, the gym appeared to be quite clean so I am guessing they cleaned it regularly but just didn't check to restock stuff at least on busy weekends. The complimentary coffee (and tea) on the first floor was delicious; however, it's not around for early risers (and no coffee in rooms so starting an hour or two earlier would be better. The valet is responsive but be aware that it shuts down from 11 pm through 7 am - they never told us this so when a daughter's flight got switched to early am, I texted for the car and received an auto text reply saying give them 10 to 15 minutes (understandable) but 20 minutes passed and no word and then received a text saying no valet available -- the front desk clerk merely said "you should have been told". Fortunately, the actual valet guy was great and had gone anyway unbeknownst to front desk clerk (no communication) and arrived a few minutes later so all is well ... just not a well oiled machine. Again, very happy with super professional manager at the front desk - she was great - and the cleanliness, comfort and look of the rooms and common areas (adult daughters really liked it.)

10Wonderful

Daniel A., Jan 2020

Pros. Lots of color and life to this place. The Bloody Mary bar and breakfast was outstanding! Even if you don't stay here, go there!

Cons. Wish it had a pool and that the Biergarten was open in the winter too.

10Wonderful

David, Jul 2019

Pros. Bed was comfortable. Room decor was funky and fun. Staff was friendly and responsive. Location was central. Happy hour was a nice bonus. The Commoner restaurant was outstanding; try the dessert with the fig cake and rye vanilla ice cream!

Cons. The elevator requires a room key, but you can only select the floor after the door closes; the elevators are tiny.

10Wonderful

Dan, Feb 2017

Pros. Stunning design, great staff and well-located. We were blown away.

9.7Wonderful

Anonymous, Aug 2016

Pros. Dog friendly! Staff was very pleasant!

Cons. Expensive if you don't get a good deal.

10Wonderful

Trina, Jun 2016

Pros. Very pet friendly. Beautiful Spa bathroom. Exceptional staff.

Cons. Craziness in hallway til 5:30 AM. I Didn't complain, but children yelling & doors slamming. Kept myself & dog up. No big deal, we will survive.

9.4Wonderful

Anonymous, Apr 2016

Cons. Everything was great besides the pillows. They were very firm.

8.8Very good

Anonymous, Mar 2016

Pros. The hotel was beautiful and luxurious. Staff was very friendly and attentive.

Cons. Parking is very expensive @ $35/per night, plus it's valet which means tipping on top of that. I paid $80 for 2 nights.

8.8Very good

Charles, Feb 2015

Pros. We loved the decor and ridiculously friendly and helpful staff. Room service food from The Commoner was also excellent.

Cons. Short water did not get hot and at one point was down right cold. Valet took quite a while to retrieve car. In-room phones were not properly dialing to where they were supposed to.