After leaving the hustle and bustle of the Cancun airport and customs, a short drive to a relaxing resort is generally all that visitors will desire. Look no further than the El Dorado Royale, a Spa Resort by Karisma, winner of the TripAdvisor Traveller’s Choice Award in 2017. Set against the stunning blue ocean and along the Riviera Maya coastline, this adult only resort was designed with the passion of authentic Mexican hospitality.
The sophisticated luxury rooms are surrounded by natural wonder and a pristine private beach and feature beautiful authentic Mexican design and architecture. Nothing is out of reach at this spa resort. Guests can choose from a variety of suites with resort or ocean views and swim up access and hot tubs. Offering all the creature comforts of modern amenities, each visit includes all gourmet meals and specialty snacks, complimentary Wi-Fi, free international calls, and an abundance of activities. Guests can attend live music and shows, 12 swimming pools including a natural saltwater pool, tennis courts, a complimentary shuttle bus to Cancun and Playa Del Carmen, 24 hour room service, fitness center, sauna, and steam room.
Guests may need to book for a full week just to enjoy each of the 13 available restaurants and 10 standalone bars including four swim up bars. With activities ranging from a twice monthly Culinary Theater with renowned chefs and sommeliers, parasailing, water polo, CrossFit, on-property greenhouse tours, cooking, spinning, and Zumba classes, and Mezcal tasting, there’s enjoyment for everyone at the El Dorado Royale.
Things to do
Services and conveniences
Basics
Dining
General
Pool and spa
Bathroom
Accessibility and suitability
Media and entertainment
Outdoor
Laundry
Bedroom
Parking and transportation
Fitness
Workspace
Health and safety
Family friendly
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the dining options at El Dorado Royale?
El Dorado Royale offers 13 available restaurants and 10 standalone bars, providing a wide variety of gourmet meals, specialty snacks, and a range of dining experiences to choose from.
What activities are available at El Dorado Royale?
Guests can enjoy activities such as live music and shows, 12 swimming pools including a natural saltwater pool, tennis courts, a complimentary shuttle bus to Cancun and Playa Del Carmen, 24-hour room service, fitness center, sauna, steam room, parasailing, water polo, cooking classes, and more.
What are guests saying about the staff at El Dorado Royale?
Guests have praised the staff for being super friendly, helpful, and providing impeccable service, ensuring a pleasant and enjoyable stay.
How is the cleanliness at El Dorado Royale?
The resort is described as beautifully maintained and very clean, providing a comfortable and hygienic environment for guests to enjoy.
When is the best time to visit El Dorado Royale?
The low season is in August, while the high season is in December, offering visitors the opportunity to choose the best time based on their preferences and travel plans.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Book Restaurants in Advance
Some guests mentioned the need to book restaurants in advance and highlighted the constant pressure for tips. It's advisable to plan restaurant reservations ahead of time to avoid any inconvenience during the stay.
Explore Off-Site Tours
Consider exploring off-site tours through Lomas Travel, as some guests found that these tours could be better advertised.
Be Cautious of Slippery Areas
Be cautious of slippery areas, particularly the wood-like tile at the entrance of Rincon Mexicano, which was described as extremely dangerous when wet.
Utilize the Resort App
Use the resort app to access daily activities and other resort features, although some guests mentioned that the layout of the app could be improved.
Consider Room Selection Carefully
When selecting a room, be mindful that the swim-up rooms may not offer full privacy, as some are shared lazy rivers with other rooms.
Plan for Rainy Weather
In the event of rain, be aware that the resort may have some issues handling it, as mentioned by guests who observed unsuccessful attempts to squeegee water away.
Take Advantage of Large Grounds
The resort's expansive grounds provide opportunities for exploration, but be prepared for occasional issues with the cart transport system.
Be Mindful of Staff Interaction
Some guests reported inconsistent staff interactions, particularly in dealing with issues such as overcharging and poor customer service.
Consider Off-Site Dining Options
If looking for dining options outside the resort, it's worth noting that there are deluxe food and drinks available for an additional cost.
Exercise Caution with Staff Interactions
Exercise caution when interacting with staff behind the desk, as some guests reported unsatisfactory service and attempts to charge for various interactions.
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Low season | October |
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High season | February |
Average price (weeknight) | $388 |
Average price (weekend night) | $470 |
Value for money | 8.0 |
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Distance to city center | 14.2 mi |
Nearest Airport | Cancun |
Distance to airport | 17.7 mi |