Cons (-) The sargaso (algae) invading the beach and the ocean, Mosquitos .
5 stars
Grand Velas Riviera Maya
Carretera Cancun Tulum Km 62, 77710 Playa del Carmen, Quintana Roo, Mexico
Playa del Carmen, Mexico
See location+52 984 877 4400Photos of Grand Velas Riviera Maya
Overview
Located on the coast of the Caribbean and right next to the Yucatan jungle, Grand Velas Riviera Maya is an all-inclusive luxury resort. Visitors go to enjoy everything from stunning views, holistic spa treatments, plunge pools, and exquisite dining. The venue is also able to host meetings, events, and weddings.
At Grand Velas Riviera Maya, guests can book different experiences depending on their needs. The Grand Class Experience focuses on everything romantic, such as sunset views and Jacuzzi tubs, while The Zen Grand Experience is all about enjoying gourmet food and the neighboring jungle atmosphere. There is also The Ambassador Experience, which is great for families and provides kid activities, as well as a baby concierge to give moms and dads a break. All three experiences have special suites tailored specifically for each category.
The Se Spa by Grand Velas is a must for everyone to visit. Guests can indulge in soothing massages, refreshing facials, and detox treatments. There are even a variety of water ceremonies where hydrotherapy is offered to renew the body, mind, and soul. Many say that they feel like a new person when leaving the spa.
Grand Velas Riviera Maya has a multitude of restaurants and bars so that everyone can satisfy their tastes and nightlife cravings. Bistro offers French-influenced dishes in an adults-only ocean-front setting, while Lucca offers Italian food in a family and friends-type atmosphere. For bars, there is everything from Koi bar, a high-end sports bar to Sky Bar, a trendy rooftop lounge. Visitors who love to sing should be sure to head on over to the karaoke bar to sing to their heart’s content.
Latest deals for Grand Velas Riviera Maya
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Grand Velas Riviera Maya
- Private beach
- Outdoor pool
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Coffee machine
- Valet parking
Things to do
- Gift shop
- Eco tourism
- Bicycle rental
- Board games/puzzles
- Game room
- Golf
- Cycling
- Evening entertainment
- Cooking classes
- Beauty salon
- Karaoke
- Mini-golf
- Table tennis
- Pool table
- Water sport facilities (on site)
- Night club
- Hiking
- Foosball table
Services and conveniences
- ATM on-site
- Business center
- Car rental
- Wake-up service
- Concierge service
- Entertainment staff
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Tour desk
- Key card access
- 24hr front desk
- Safety deposit box
- Bottle of water
- Chapel/shrine
General
- Family rooms
- Garden view
- Interconnected room(s) available
- Pool view
- Storage available
- Sea view
- Seating area
- Slippers
- Sofa
- Soundproof rooms
- Telephone
- Tile/marble floor
Basics
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Air-conditioned
- Free Wi-Fi
- Towels
- Shampoo
- Body soap
- Towels/sheets (extra fee)
- Trash cans
- Conditioner
Bathroom
- Hairdryer
- Public bath
- Bathrobe
- Private bathroom
- Shower
- Shower cap
- Additional bathroom
- Bathtub
- Spa bath
- Toilet
- Toilet paper
Dining
- Wine glasses
- Grocery deliveries
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Minibar
- Snack bar
- Breakfast in the room
- Coffee machine
- Dining table
Family friendly
- Babysitting or child care
- Cribs available
- Child pool
- Kids meals
- Kid-friendly buffet
- Indoor play area
- Kids' club
- Kids' outdoor play equipment
- Playground
- Baby safety gates
- Children's high chair
Pool and spa
- Infinity pool
- Spa
- Outdoor pool
- Plunge pool
- Pool towels
- Pool with a view
- Spa and wellness center
- Massage
- Pool bar
- Sauna
Accessibility and suitability
- Entire unit located on ground floor
- Entire unit wheelchair accessible
- Hypoallergenic
- Hypoallergenic pillow
- Non-feather pillow
- Designated smoking area
- Non-smoking rooms available
- Increased accessibility
- Elevator
- Allergy-free room
Bedroom
- Feather pillow
- Fold-up bed
- Socket near the bed
- Alarm clock
- Sofa bed
- Clothes rack
- Wardrobe or closet
Outdoor
- Outdoor dining area
- Private beach
- Garden
- Terrace/Patio
- Beach towels
- Balcony
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Pants press
- Iron and ironing board
- Tumble dryer
Parking and transportation
- Airport shuttle (surcharge)
- Free parking
- Shuttle service (additional charge)
- Valet parking
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- Radio
- TV
Workspace
- Fax/photocopying
- Laptop safe
- Desk
Health and safety
- Daily housekeeping
- Safe
Fitness
- Aerobics
- Fitness center
Reviews of Grand Velas Riviera Maya
9.2
Wonderful
119 verified ratings
Wonderful
92
Very good
11
Good
6
Okay
4
Fair
1
Mediocre
1
Poor
4
Summary of reviews
Guests say
Guests praised the hotel for its exceptional service and delicious food, highlighting the friendly and efficient staff. However, many expressed disappointment with the beach conditions, citing issues like seaweed and noise from nearby technical spaces. Reservations for restaurants were also a common concern, as guests found it challenging to secure dining options during peak times.AI-Generated from customer reviews
Reviews(1)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
9.2 out of 10
55 reviews
9.8 out of 10
1 review
All reviews
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the dining options at Grand Velas Riviera Maya?
Grand Velas Riviera Maya offers a variety of dining options, including French-influenced dishes in an adults-only ocean-front setting at Bistro, and Italian food in a family and friends-type atmosphere at Lucca. There are also bars such as Koi bar, a high-end sports bar, and Sky Bar, a trendy rooftop lounge. Visitors who love to sing should be sure to head on over to the karaoke bar to sing to their heart’s content.
What are the unique experiences offered at Grand Velas Riviera Maya?
At Grand Velas Riviera Maya, guests can book different experiences depending on their needs. The Grand Class Experience focuses on everything romantic, such as sunset views and Jacuzzi tubs, while The Zen Grand Experience is all about enjoying gourmet food and the neighboring jungle atmosphere. There is also The Ambassador Experience, which is great for families and provides kid activities, as well as a baby concierge to give moms and dads a break.
What are the spa treatments available at Se Spa by Grand Velas?
Se Spa by Grand Velas offers soothing massages, refreshing facials, detox treatments, and a variety of water ceremonies where hydrotherapy is offered to renew the body, mind, and soul. Many guests say that they feel like a new person when leaving the spa.
What are the parking options at Grand Velas Riviera Maya?
Grand Velas Riviera Maya offers free parking and valet parking for the convenience of guests.
What are some of the activities available at Grand Velas Riviera Maya?
Grand Velas Riviera Maya offers a wide range of activities including golf, cycling, cooking classes, karaoke, water sport facilities, evening entertainment, and more. There are also facilities for kids such as a kids' club, playground, and indoor play area.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Book Dining Reservations Early
Several guests recommended making dinner reservations ahead of time to secure preferred dining times, especially if you prefer to eat before 8:00 pm.
Opt for Grand Class Suites
Guests highly praised the Grand Class suites for their romantic ambiance, sunset views, and Jacuzzi tubs, making them an ideal choice for a romantic getaway.
Consider The Zen Grand Experience
If you're a food enthusiast and enjoy a jungle atmosphere, consider booking The Zen Grand Experience, which focuses on gourmet dining and the surrounding natural environment.
Visit the Se Spa
Indulge in the spa's soothing massages, facials, and water ceremonies for a rejuvenating experience. Many guests felt like a new person after their spa visit.
Be Mindful of Seaweed on the Beach
Some guests mentioned that seaweed in the ocean affected the beach experience. Consider this factor if beach quality is a priority for your stay.
Plan for Tipping
While the resort is all-inclusive, some guests noted that tipping was expected after each consumption, which they found to be presented in a somewhat pushy manner. Being prepared for this can help manage expectations.
Enjoy the Variety of Dining Options
With multiple restaurants and bars, there's something to satisfy every taste and nightlife preference. From French-influenced dishes at Bistro to Italian cuisine at Lucca, the dining options cater to diverse preferences.
Take Advantage of Family-Friendly Services
If traveling with children, consider the Ambassador Experience, which offers kid activities and a baby concierge to provide parents with a break.
Appreciate the Outstanding Customer Service
Many guests praised the attentive and gracious staff, particularly highlighting exceptional service from concierge and spa staff. The level of service received high praise from numerous guests.
Be Aware of Nearby Attractions
The hotel is conveniently located near various attractions, including the El Camaleón Mayakoba Golf Club and Mamita's Beach Club, providing opportunities for off-site activities and exploration.
Location
Carretera Cancun Tulum Km 62, 77710 Playa del Carmen, Quintana Roo
What's nearby
- El Camaleón Mayakoba Golf Club1.1 mi
- 5th Avenue3.1 mi
- Guadalupe Church3.3 mi
- O2 Mexico3.9 mi
- Mamita's Beach Club4.1 mi
- Mexico Blue Dream4.1 mi
- Beyond Diving4.1 mi
- La Fe4.2 mi
- Parque 28 de julio4.7 mi
- Albertos SCUBA4.9 mi
- Terminal Marítima de Playa del Carmen5 mi
- Aviario Xaman Ha5.4 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Grand Velas Riviera Maya
Low season | June |
|---|---|
High season | April |
Average price (weeknight) | $943 |
Average price (weekend night) | $962 |
When to book a room at Grand Velas Riviera Maya
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Grand Velas Riviera Maya
FAQs when booking at Grand Velas Riviera Maya
Nearby hotels and places to stay
Closest
See more nearby staysMost recommended
See most recommended stays in Playa del CarmenGood to know
Value for money | 8.0 |
|---|---|
Distance to city center | 4.9 mi |
Nearest Airport | Cozumel |
Distance to airport | 12.5 mi |
Everything you need to know for your stay in Playa del Carmen
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