Overview

Grand Velas Riviera Maya

Carr Cancun-tulum Km 62 Municipio de Solidaridad, 77710 Playa del Carmen, QR, Mexico
+52 984 877 4400

$597+

Overall guest ratings

9.5/10 Excellent
Based on 485 reviews

Review highlights

  • 9.5
  • 9.5
  • 9.4
  • 9.0

Good to know

  • Great menu
  • Nice building
  • Spacious rooms
  • Friendly service

Nearby

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    About

    The Grand Velas makes traveling with babies even easier with a long list of accommodations especially for guests' babies, as well as a dedicated Baby Concierge to make arrangements and recommendations for guests.

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    Hotels.com

    Amenities

    • Complimentary breakfast
    • Fitness center
    • Free Wi-Fi
    • Facilities for Disabled Guests
    • ATM on-site
    • Babysitting or child care
    • Business center
    • Car rental
    • Concierge service
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Air-conditioned
    • 24 Hour Front Desk
    • Night club
    • Safe
    • Sauna
    • Free parking
    • Playground
    • Private beach
    • Storage available
    • Terrace/Patio
    • Childrens programs
    • Laundry facilities
    • Game room
    • Child pool
    • Indoor pool
    • No smoking
    • Internet (surcharge)
    • Pets not allowed
    • Steam room
    • Free valet parking
    • Wedding services
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    Reviews

    Guest reviews

    Overall Rating

    9.6 Excellent
    Based on 421 reviews
    • 9.5 "Excellent amenities."
      9.5 "95% thought the building was wonderful."
      9.3 "93% found the grounds to be nice."
      10.0 "100% loved the terrace."
    • 9.5 "World class service."
      9.8 "98% found the staff to be very friendly."
      10.0 "100% thought the service was very professional."
      9.2 "92% said the concierge service was amazing."
      10.0 "Excellent childcare, thought 100%."
      8.9 "Lovely pool/beach service, according to 89%."
      8.8 "88% were happy with the shuttle service."
      10.0 "100% were happy with the room service."
    • 9.4 "Very comfortable."
      9.6 "96% thought rooms were spacious."
      10.0 "100% thought it was pleasantly quiet."
    • 9.0 "Rooms are outstanding."
      9.6 "96% thought rooms were spacious."
      10.0 "100% thought the view was good."
      10.0 "100% were happy with the bathroom."
      7.3 "73% said rooms were clean."
    • 8.9 "Location is great."

    Overall Rating

    9.2 Excellent
    Based on 113 reviews
    • 9.5 "World class service."
    • 9.1 "Rooms are outstanding."
    • 8.9 "Food is delicious."
    • 8.9 "Location is great."
    • 8.3 "Beach is lovely."

    Overall Rating

    9.4 Excellent
    Based on 307 reviews
    • 9.5 "Excellent amenities."
    • 9.4 "Very comfortable."
      9.7 "97% thought rooms were spacious."
    • 9.2 "World class service."
      10.0 "Excellent childcare, thought 100%."
    • 9.0 "Rooms are outstanding."
      9.7 "97% thought rooms were spacious."
    • 8.9 "Food is delicious."
    Hotel type
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    Good to know
    "Great menu"
    "Nice building"
    "Spacious rooms"
    "Friendly service"
    data provided by TrustYou

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