Hotel Shaddai

Guests have highlighted the good location, helpful staff, comfortable beds, and amazing air conditioning as positive aspects of their stay.

Some guests mentioned issues such as low water pressure in the bathroom, problems with the shower, and challenges with credit card payments at the property.

The hotel is conveniently located near popular attractions such as Yucatek Divers, Calle Quinta Avenida, and Mamita's Beach Club, making it a good choice for exploring Playa del Carmen.

Hotel Shaddai By Lhmg provides services such as room service, ticket assistance, and a 24-hour front desk, along with practical amenities like free Wi-Fi and air conditioning.

The high season is in March, while the low season is in April, providing potential guests with insight into the best times to plan their visit.

Some guests were disappointed to find that their room did not have a window, leading to issues with ventilation and a lack of natural light. Ensure you select a room with a window to enhance your stay.

Several guests mentioned issues with the room amenities, such as low water pressure in the bathroom and non-functioning showers. It's advisable to check the functionality of these amenities upon check-in and request a room change if necessary.

Some guests reported noise disturbances, particularly from the reception area and neighboring rooms. Consider requesting a room away from high-traffic areas to ensure a quieter stay.

A few guests were disappointed to receive a different room than the one they had booked, leading to issues such as lack of a window and mold in the bathroom. It's recommended to verify the room type upon arrival to avoid any discrepancies.

Several guests mentioned issues with the quality of towels and toiletries provided by the hotel. Consider bringing your own to ensure a comfortable experience.

Many guests reported issues with Wi-Fi connectivity, particularly in the rooms. If reliable Wi-Fi is essential for your stay, consider confirming the connectivity in your specific room before finalizing your booking.

Some guests experienced difficulties with payment, including not being able to pay by credit card at the property. It's advisable to inquire about the accepted payment methods in advance to avoid any inconvenience during check-in or check-out.

Guests encountered issues such as mold, humidity, and cleanliness concerns in their rooms. If you encounter similar issues, don't hesitate to request a room change to ensure a more pleasant stay.

Some guests mentioned discrepancies between the room they booked and the actual room provided by the hotel. It's recommended to clarify any discrepancies with the hotel before arrival to avoid disappointment.

Due to noise disturbances reported by some guests, consider bringing earplugs to ensure a restful night's sleep.