Residences At The Fives

The hotel offers eleven restaurants to choose from, providing a wonderful range of dining options for guests.

Guest rooms at the hotel offer views of the hotel grounds, pools, and the surrounding ocean beauty. They include flat-screen TVs, iPod docks, free WiFi, coffee makers, rain showers, and marble bathrooms. Many suites also include private balconies or terraces.

Some guests have mentioned concerns about cleanliness, such as spider cobwebs in the rooms. However, others have praised the room cleaning staff for being amazing, quick, and thorough.

The hotel is situated in the heart of the Riviera Maya, close to all of the best attractions in downtown Playa del Carmen. It is also close to world-class golf courses and offers beach access for guests. Additionally, guests have loved the jungle surroundings and the opportunity to see wildlife like spider monkeys and coatis.

Some guests have expressed concerns about the customer service, mentioning poor service throughout their stay and slow and unaccommodating staff. However, others have praised the staff for being super friendly and providing amazing service.

Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.

If you plan to dine at the hotel's restaurants frequently, consider opting for the all-inclusive package to save on dining expenses.

Take advantage of the hotel's proximity to downtown Playa del Carmen and explore the local shops, restaurants, and entertainment venues to experience the local culture and cuisine.

To avoid crowds and potentially save on accommodation, consider visiting during the low season in September.

Guests have noted that making restaurant reservations can be challenging, especially for those not on an all-inclusive package. Plan and book dining options in advance if possible.

Some guests found that the villas lacked cutlery and kitchen essentials, so consider packing these items if you plan to use the villa's kitchen facilities.

Embrace the opportunity to see wildlife such as monkeys and coatis on the hotel grounds, especially if you're traveling with children.

When booking, ensure to check for rooms with optional balconies or terraces, as these were highly appreciated by many guests.

If you plan to dine at the hotel's restaurants frequently, consider opting for the all-inclusive package to save on dining expenses.

Some guests experienced delays with transportation arrangements to the airport, so it's advisable to plan for potential delays and depart early if needed.