The Fives Beach Hotel & Residences

8.6
Excellent

Based on 683 reviews
 
El Limonar 1, Xcalacoco, 77710 Playa del Carmen, Quintana Roo, Mexico
  +52 984 877 2750
The Fives Beach Hotel & Residences - Playa del Carmen, Quintana Roo, Mexico
Check-in
Check-out
Compare vs. KAYAK |
Roomer $117
AMOMA.com $124
TripAdvisor $125
Roomer
per night
AMOMA.com
per night
TripAdvisor
per night

Good to know

Distance to city center 3.9 mi
Location rating 7.3

Rooms

Check-in
Check-out

Standard Rooms

$117+

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Bed Type
Provider
Nightly
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Unknown
$117 per night
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$125 per night
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$136 per night
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$136 per night
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Unknown
$136 per night
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Unknown
$136 per night
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Unknown
$139 per night
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Unknown
$151 per night
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Unknown
$174 per night
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Unknown
$180 per night
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Unknown
$218 per night
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Unknown
$265 per night
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Unknown
$318 per night
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Unknown
$446 per night
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Unknown
$574 per night
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Unknown
$594 per night

Double Rooms

$124+

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Bed Type
Provider
Nightly
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Unknown
$124 per night

Deluxe Rooms

$148+

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Bed Type
Provider
Nightly
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Unknown
$148 per night
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Unknown
$193 per night
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Unknown
$196 per night
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Unknown
$204 per night

Reviews

Traveler rating

36
12
11
3
0

Time of year

Traveler type

Show reviews that mention

+
best hotel in 15 reviews
deluxe room in 25 reviews
excellent location in 8 reviews
false ceiling in 3 reviews
food was very good in 24 reviews
great experience in 6 reviews
hot water in 13 reviews
inclusive plan in 9 reviews
jacuzzi tub in 8 reviews
lots of green in 3 reviews
lots of restaurants to choose in 20 reviews
nice beach in 22 reviews
peace and quiet in 1 review
playa del in 13 reviews
polite staff in 24 reviews
rooms nice in 5 reviews
wrongs in 3 reviews
  • Excellent
    Apr 2019
    10.0

    reservation process. They could not locate the reservation for a couple of days.

  • Good
    Jan 2018
    7.1

    Azulitos amazing. Front desk staff terrible.

    We liked the food. The breakfast tacos outside were good. The buffet dinner was reasonable, only $20 each. And my in laws said it was fantastic. The sushi was good but overpriced - ie $12 for a plain California roll (not crab) for example. Bar tenders, azulitos staff friendly.

    Front desk staff most unfriendly experienced in the world so far. Came at 3pm to the hotel off a ferry from cozumel and we were all feeling nauseated and tired. Told at front desk to come back at 3 (did I say it was 3?). So we went to get lunch at the resort which was a fiasco because we did not have a room number yet so they could not charge the room and they would not let our group leave until that was figured out. So I went back to the desk and it still took at least another thirty min. My kids were bored and making a scene (exhausted, needing to lie down). The staff from the manager on down were all lacking compassion. I think we got our room finally at 4:30. Oh and our luggage never came up. Then we had booked the non all inclusive plan (cost difference $199 per night per room vs $677 per night per room). They did not offer to let us upgrade on arrival for a cost. This created issues in that many restaurants did not know what to do and this created delays after all meals. They are not close to any restaurants so you are stuck there unless you take a taxi. I could not get a glass of wine with dinner (I wasn’t allowed to buy one - smh). The resort is huge and they gave our group of four adults one map even though we booked two rooms. Breakfast Kids club requires reservations for each session. It was hard for us to plan ahead. Wish they allowed drop off. Kids even treated like second class citizens (every child at the resort except mine got a cool flotation device-they really know how to do the have nots at this resort). Overall we loved and appreciated azulitos and that WAS included. The on-site travel agents over charged us for our excursion. Check out was ok. We did express check out but even with that there was confusion at the front desk. Oye. They need to fix this. They should not offer something less than all inclusive without putting a list of menus with prices in the rooms so that we can figure out where we can eat. They need to make the check out process at meals quicker. Be generous and friendly to get things off to a good start. I felt terrible about our stay for the first 24 hours and we were only there 36. What a waste of $1500 we spent there.

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About

Overview

The Fives Beach Hotel & Residences features 475 guest rooms and suites as well as a selection of Penthouses with private rooftop decks. This hotel includes a full-service spa onsite, as well as personalized butler concierge services. There are multiple pools available at this beachfront resort, which also offers beach access for guests. There are five bars and eleven restaurants to choose from at the Fives, as well as a kids’ club and teen club for entertaining the whole family. Just 35 minutes from Cancun International Airport, The Fives Beach Hotel & Residences is situated in the heart of the Riviera Maya, close to all of the best attractions in downtown Playa del Carmen. There are plenty of shops, restaurants, and entertainment venues that showcase local culture and cuisine, as well as world-class golf courses just minutes from the hotel. Tulum is just 40 minutes away, and there are plenty of outdoor activities and attractions around the area, as well. Guest rooms offer views of the hotel grounds, pools, and the surrounding ocean beauty. Flat-screen TVs, iPod docks, and free WiFi ensure that guests have all the creature comforts they need with a tropical-inspired design that puts relaxation at the top of the list. Rooms also include coffee makers, rain showers, marble bathrooms, and many suites include private balconies or terraces. Views and optional balconies can be chosen at the time of booking. The Honeymoon Suite is ideal for newlyweds, anniversary celebrations, and other romantic getaways.

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Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

8.6 Excellent

Based on 683 reviews

10.0

WiFi

7.5

Breakfast

6.3

Cleanliness

6.1

Value

Things to Know

  • Spacious rooms
  • Nice building
  • Friendly service

Check in

3:00 PM

Check out

12:00 PM

Cancellation/prepayment

Policies vary by room type and provider.

Amenities

Complimentary breakfast
Fitness center
Increased accessibility
ATM on-site
Business center
Car rental
Internet
Wi-Fi
Concierge service
Currency exchange on-site
Gift shop
Laundry service
Meeting/Banquet facilities
Room service
Game room
Spa
Hot tub
Outdoor pool
Scuba diving
Snorkeling
Restaurant
Bar/Lounge
Beauty salon
Air-conditioned
24hr front desk
Night club
Safe
Sauna
Airport Shuttle (Surcharge)
Free parking
Playground
Private beach
Storage available
Non-smoking rooms available
Terrace/Patio
Elevator
Hiking
Massage
Hairdryer
Babysitting/child services (surcharge)
Pets not allowed
Designated smoking area
Outdoor tennis
Laundry facilities

Location

Most Popular Landmarks

  • El Camaleón Mayakoba Golf Club 1.7 mi
  • Mamita's Beach Club 3.1 mi
  • Parque Natural Tres Ríos 3.2 mi
  • Muelle Navega 3.3 mi
  • Parque 28 de julio 3.7 mi
  • Playa principal de Playa del Carmen 3.7 mi

Playa del Carmen Travel Guide

Learn about Playa del Carmen on KAYAK

Getting Around

Playa Del Carmen 4.3 mi
San Miguel de Cozumel 12.2 mi

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