Great resort, loved the pathways through the “jungle” with spider monkeys and lots of wildlife. Food was good and dinners were above average! BeCh was a little rough and full of seaweed but staff worked hard to keep it clean. Overall 7.5/10
5 stars
Residences At The Fives
Acceso Xcalacoco El Limonar 1 Xcalacoco, 77710 Playa del Carmen, Quintana Roo, Mexico
Playa del Carmen, Mexico
See location+52 984 877 2750Photos of Residences At The Fives
Overview
The Fives Beach Hotel & Residences features 475 guest rooms and suites as well as a selection of Penthouses with private rooftop decks. This hotel includes a full-service spa onsite, as well as personalized butler concierge services. There are multiple pools available at this beachfront resort, which also offers beach access for guests. There are five bars and eleven restaurants to choose from at the Fives, as well as a kids’ club and teen club for entertaining the whole family.
Just 35 minutes from Cancun International Airport, The Fives Beach Hotel & Residences is situated in the heart of the Riviera Maya, close to all of the best attractions in downtown Playa del Carmen. There are plenty of shops, restaurants, and entertainment venues that showcase local culture and cuisine, as well as world-class golf courses just minutes from the hotel. Tulum is just 40 minutes away, and there are plenty of outdoor activities and attractions around the area, as well.
Guest rooms offer views of the hotel grounds, pools, and the surrounding ocean beauty. Flat-screen TVs, iPod docks, and free WiFi ensure that guests have all the creature comforts they need with a tropical-inspired design that puts relaxation at the top of the list. Rooms also include coffee makers, rain showers, marble bathrooms, and many suites include private balconies or terraces. Views and optional balconies can be chosen at the time of booking. The Honeymoon Suite is ideal for newlyweds, anniversary celebrations, and other romantic getaways.
Amenities at Residences At The Fives
- Private beach
- Fitness center
- Room service
- Free Wi-Fi
- Airport shuttle
- Parking
- Laundry service
- Laundry facilities
- Hairdryer
- Babysitting or child care
Dining
- Microwave
- Minibar
- Refrigerator
Services and conveniences
- Room service
- Currency exchange on-site
- 24hr front desk
Parking and transportation
- Airport shuttle
- Parking
Accessibility and suitability
- Increased accessibility
- Elevator
Laundry
- Laundry facilities
- Laundry service
Family friendly
- Babysitting or child care
- Playground
Basics
- Free Wi-Fi
- Air-conditioned
Bathroom
- Hairdryer
Outdoor
- Private beach
Things to do
- Gift shop
General
- Storage available
Health and safety
- Safe
Fitness
- Fitness center
Pool
- Pool
Reviews of Residences At The Fives
7.7
Good
326 verified ratings
Wonderful
127
Very good
58
Good
54
Okay
25
Fair
22
Mediocre
21
Poor
19
Summary of reviews
Guests say
Guests had mixed experiences at the hotel, with many highlighting issues with the service, particularly at the front desk, which was often described as unfriendly and unhelpful. However, the cleanliness of the hotel received praise, and several guests enjoyed the breakfast offerings, noting the variety and quality of food available. Overall, while there were significant service-related complaints, the hotel did provide a pleasant breakfast experience for many.AI-Generated from customer reviews
Reviews(3)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
7.7 out of 10
115 reviews
3 out of 10
2 reviews
8 out of 10
1 review
8.4 out of 10
3 reviews
All reviews
Cons (-) reservation process. They could not locate the reservation for a couple of days.
Pros (+) We liked the food. The breakfast tacos outside were good. The buffet dinner was reasonable, only $20 each. And my in laws said it was fantastic. The sushi was good but overpriced - ie $12 for a plain California roll (not crab) for example. Bar tenders, azulitos staff friendly.
Cons (-) Front desk staff most unfriendly experienced in the world so far. Came at 3pm to the hotel off a ferry from cozumel and we were all feeling nauseated and tired. Told at front desk to come back at 3 (did I say it was 3?). So we went to get lunch at the resort which was a fiasco because we did not have a room number yet so they could not charge the room and they would not let our group leave until t...
Read more
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the dining options like at The Fives Beach Hotel & Residences?
The hotel offers eleven restaurants to choose from, providing a wonderful range of dining options for guests.
What can I expect from the room amenities at The Fives Beach Hotel & Residences?
Guest rooms at the hotel offer views of the hotel grounds, pools, and the surrounding ocean beauty. They include flat-screen TVs, iPod docks, free WiFi, coffee makers, rain showers, and marble bathrooms. Many suites also include private balconies or terraces.
Are there any concerns about the cleanliness of the rooms at The Fives Beach Hotel & Residences?
Some guests have mentioned concerns about cleanliness, such as spider cobwebs in the rooms. However, others have praised the room cleaning staff for being amazing, quick, and thorough.
What are the highlights of the hotel's location and surroundings?
The hotel is situated in the heart of the Riviera Maya, close to all of the best attractions in downtown Playa del Carmen. It is also close to world-class golf courses and offers beach access for guests. Additionally, guests have loved the jungle surroundings and the opportunity to see wildlife like spider monkeys and coatis.
What are the main concerns about the hotel's customer service?
Some guests have expressed concerns about the customer service, mentioning poor service throughout their stay and slow and unaccommodating staff. However, others have praised the staff for being super friendly and providing amazing service.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Book a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Consider All-Inclusive
If you plan to dine at the hotel's restaurants frequently, consider opting for the all-inclusive package to save on dining expenses.
Explore Nearby Attractions
Take advantage of the hotel's proximity to downtown Playa del Carmen and explore the local shops, restaurants, and entertainment venues to experience the local culture and cuisine.
Consider Low Season Visits
To avoid crowds and potentially save on accommodation, consider visiting during the low season in September.
Be Mindful of Restaurant Reservations
Guests have noted that making restaurant reservations can be challenging, especially for those not on an all-inclusive package. Plan and book dining options in advance if possible.
Pack Cutlery and Kitchen Essentials
Some guests found that the villas lacked cutlery and kitchen essentials, so consider packing these items if you plan to use the villa's kitchen facilities.
Take Advantage of Wildlife
Embrace the opportunity to see wildlife such as monkeys and coatis on the hotel grounds, especially if you're traveling with children.
Check for Optional Balconies
When booking, ensure to check for rooms with optional balconies or terraces, as these were highly appreciated by many guests.
Consider All-Inclusive
If you plan to dine at the hotel's restaurants frequently, consider opting for the all-inclusive package to save on dining expenses.
Plan for Transportation
Some guests experienced delays with transportation arrangements to the airport, so it's advisable to plan for potential delays and depart early if needed.
Location
Acceso Xcalacoco El Limonar 1 Xcalacoco, 77710 Playa del Carmen, Quintana Roo
What's nearby
- El Camaleón Mayakoba Golf Club1.7 mi
- 5th Avenue2 mi
- Guadalupe Church2.3 mi
- O2 Mexico2.9 mi
- Mamita's Beach Club3.1 mi
- Mexico Blue Dream3.1 mi
- Beyond Diving3.1 mi
- La Fe3.2 mi
- Parque 28 de julio3.7 mi
- Albertos SCUBA3.9 mi
- Terminal Marítima de Playa del Carmen4 mi
- Aviario Xaman Ha4.4 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Residences At The Fives
Low season | September |
|---|---|
High season | March |
Average price (weeknight) | $521 |
Average price (weekend night) | $496 |
When to book a room at Residences At The Fives
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Residences At The Fives
FAQs when booking at Residences At The Fives
Nearby hotels and places to stay
Closest
See more nearby staysMost recommended
See most recommended stays in Playa del CarmenGood to know
Value for money | 8.0 |
|---|---|
Distance to city center | 3.9 mi |
Nearest Airport | Cozumel |
Distance to airport | 12.2 mi |
Everything you need to know for your stay in Playa del Carmen
Complete your trip
Popular destinations