Value for money
Distance to city center
Distance to airport
|"Delicious breakfast, good food choices"||(in 68 reviews)|
|"Beautiful property, friendly staff, very accommodating"||(in 10 reviews)|
|"Beautiful property, friendly staff, very accommodating"||(in 88 reviews)|
|"The staff needs to enforce their policy on reserving beach chairs."||(in 4 reviews)|
|staff and facilities||in 183 reviews|
|food and drinks||in 173 reviews|
|staff were friendly||in 154 reviews|
|beach is great||in 92 reviews|
|room service||in 53 reviews|
|main pool||in 36 reviews|
|grounds are well manicured||in 29 reviews|
|beach chairs||in 15 reviews|
|resort is beautiful||in 15 reviews|
|beautiful property||in 13 reviews|
|dinner buffet||in 5 reviews|
|riviera maya||in 4 reviews|
Lots of activities, great food, entertaining staff, and adult beverages
Would have been nice to have a coffee bar.
Prompt, courteous, responsive staff. Wide range of different restaurants that were all excellent. Spacious room, excellent room service, very good housekeeping. Everyone was friendly and helpful.
Nothing. We truly found nothing we didn't like.
Groups over 8 and/or LGBT, Gay, Same-sex couples s
This resort has a wonderful beach, sandy and clean of debris. The grounds are well manicured and clean. We stayed for a week while the resort was at 80% capacity; however, our group didn't struggle to find benches on the beach. We enjoyed the party pool and the relaxing pool. Most of the staff was polite and provided good service.
The resort is not ideal for groups over 8, unfortunately we had a group of 9 people. More than once a concierge said we could be seated as group but the restaurant staff refused or objected, eventually allowing us to be seated together. It should be mentioned at one point we were told we would have to purchase 3 bottles of wine to be seated together after the concierge had confirmed a party of 9 would not be problematic. Housekeeping was poor, we had a dead centipede in our restroom all week, I was curious how long it would take to sweep the floors. There are only two buffet restaurants opened for lunch and breakfast. LGBT, GAY FRIENDLY, SAME-SEX COUPLES ISSUES Our group of 9 consisted of my relatives and their spouses, my single brother, and my parent and I - we are a gay couple. There were a few same-sex couples at the resort. Our check out notice was addressed to Mr. & Mrs. [LASTNAME]. The hotel has both of our information, they knew we didn't share a last name and should have been able to determine we are both males. However, it was a former letter - at best the drafter was lazy and sloppy, at worst homophic. We did hold hands in public and did not get any grief from other guests. However, a limited number of staff members did treat us differently after learning of our presences (e.g. ignoring us or actively avoiding interactions). Our last evening we had a reservation at the Hibachi grill, please note this is the only restaurant that will take reservations. In short, during the course of the meal our waiter engaged my partner and I in small talk with questions regarding our relations (i.e. Are you cousins or brothers?). This conversation took place in spanish, we were the only two of our party that spoke and understand the language. We clarified the nature of our relationship, boyfriends. He stated in spanish: "Really? Are you serious? Why?" We responded: "We are in love." He then stated: "Really? Why?" The tone of the conversation was dismissive and condescending. Fortunately for him and the restaurant manager this occurred at the end of the meal and we did not want to ruin our group's experience, which had been positive until that point although they were not aware of the specifics of the conversation. It has been a few days since that dinner and upon reflection it greatly diminishes my experience at Valentin Imperial Maya and we have decided we will not be returning. If you are considering this resort and are or have LGBT individuals traveling with you or a group of over 8, keep searching. I am writing a letter to the Director General, I will update if or when I receive a response.
Nice and very clean with a lot of choices to eat at very nice restaurants and concierge was very helpful with anything we needed.
Check in took almost a hour finally had to speak up to get waited on. A couple behind us was checked in before us because he was getting impatient. Then when we did get to check in the room we booked a Golden Junior Suite was unavailable they offered a upgrade for only one night and asked us move rooms the second day to which I told them was unacceptable and asked for the manager and miraculously a Golden Junior Suite was available. Felt like it was a sales pitch trying to get us to just pay for a upgrade all week. Also not a lot of entertainment at night, shows end around 8 to 9 but bars stay open til 2am.
Best resort ever
Great food, we couldn't believe thas we are eating in hotel and not a resteront. We realy enjoyed the pools, we have a pool next to our suite that was quite but the main pool are great too. The staff are very nice.
Service, food, pool, rooms.
Coffee is bad. Fruit juice for drinks bad.
Had a lovely time!
The only thing I didn't like was the coffee at breakfast. All coffee at other restaurants was great. I truly enjoyed everything.
What a perfect place for a romantic vacation! The suites are wonderful, the pools are beautiful, the grounds are spectacular, and the beach is clean and beautiful. The beach it's located on is gorgeous- calm and warm ocean water with marine life swimming along side you. The atmosphere is very romantic, and it was perfect for our honeymoon.
The staff, food, hotel rooms, pool, beach
Please hand out a map print out of the grounds on arrival or in the room. Will reduce the initial calls for shuttles instead of exploring/walking.
This resort is very nice. The serve you top shelf liquor. The staff is insanely nice and attentative. Most of the food was excellent. The beach was had white sand that was soft and a great strip of ocean with no rocks. The pool was huge with two swim up bars. The rooms a pretty high end, and the clean inning service would clean it 4 times a day if you let them. Overall, this resort is probably a 3.5-4 star resort, but because the price is so great it makes you feel like your at a 5 star.
There were only a few things I didn't like, 1. The steaks were weird. They defintely cut too much cost there. 2. The tv in my room was pretty outdated. Flat screens are cheap these days and I think they should upgrade. 3. They have a lot of "premium reserved seating" by the pool. It's a little annoying cause 90% of them are empty, and then no regular seats are available.
The layout of the resort was incredibly beautiful. The food and staff were also amazing.
waiter service pool side and beach side
Enjoy vast blue waters, white sandy beaches, and all-inclusive features at Valentin Imperial Maya. The adults-only resort in Riviera Maya is ideal for a romantic getaway or destination wedding as the staff here will cater to its guests’ every need.
Valentin Imperial Maya is located in Playa del Secreto along the Caribbean Sea. It is a 20-minute drive from Cancun Airport and 25 minutes from the famed Playa del Carmen. Guests have easy access to water sports, including kayaking, jet-skiing, and snorkeling. Day excursions to Tulum and Chichen Itza Mayan ruins are a top choice on the itineraries of many guests.
Accommodations at Valentin Imperial Maya offer luxury at its finest. Guests can choose from lodgings like the Deluxe Junior Suite with a private terrace and single hydro-massage tub, the Golden Swim-Up Junior Suite with terraced pool access, full-marble bathroom, and pillow menu, or the Imperial Privilege Suite with indoor and outdoor jacuzzis, and dining and living rooms, with all suites including complimentary Wi-Fi, and many being designed with accessibility in mind.
Valentin Imperial Maya’s on-site activities and amenities are world-class. Guests can enjoy luxury spa treatments, a cutting-edge fitness center, shopping boutiques, billiards in the playroom, luggage storage, and 24-hour front desk services.
For incredible Asian-fusion cuisine, guests can enjoy meals at Taman Sari. For locally-inspired Mexican cuisine crafted by master chefs, guests can visit La Hacienda while crave-worthy buffet meals for breakfast and beyond is offered at Le Marché. The Sports and Music Bar is an oasis for cold cocktails and live entertainment while Sunrise and Sunsert crafts tropical cocktails for guests to enjoy right on the beach.
A taste of paradise is a sure thing when staying at Valentin Imperial Maya, whether guests go as couples, solos, or groups.
based on 367 reviews
Value for money
Policies vary by room type and provider.
Reserve the Emerald Junior Suite and enjoy stunning ocean views broken up by luscious palm trees. Located in double story oceanfront buildings, these rooms are furnished with a king size bed, marble bathroom and Jacuzzi.
Meeting rooms with high-speed internet can be reserved by contacting the concierge service. For larger gatherings with audiovisual presentation, technology such as projectors, microphones, monitors, speakers and podiums can be supplied.
Book a table at Ginger restaurant and absorb the captivating experience of teppanyaki style Japanese cuisine. The traditional cooking method sees the chef prepare the food directly in front of you on a hot plate, with tantalizing steaks and vegetables grilled to perfection.
Take the time to stretch and reconnect with pilates and yoga classes that are run throughout the day. Led by experienced trainers, the sessions are held in the fitness center, which is open from 5:00 am until 11:00 pm.
For a memorable evening that you will cherish forever, choose one of the three dining packages that have been specifically designed to please couples. One option includes roasted scallops, duck carpaccio, lobster tail and Baileys dessert cups which can be purchased for around 4,807 MXN (250 USD).
Be prepared to explore new hobbies with Latin dance classes, bike riding, Caribbean baseball, rifle shooting and water polo to enjoy. Develop your knowledge of alcohol with crafted tequila and wine tastings guided by professional sommeliers.
Head to the El Palenque theater during the evening period between 9:00 pm and 11:00 pm for mesmerizing stage performances. Live dance, music and circus shows will entertain the crowd, while a charming cocktail bar can serve you the perfect refresher. Pop over to La Plaza España bar afterwards, which stays open until 1:00 am, for a drink under the breathtaking Caribbean stars.
Celebrated actor Jerry Van Dyke is a neighbor of the hotel and regularly pops in to play a game of poker. Other notable public figures are often sighted at the luxurious resort, meaning you’ll feel like a star throughout your stay. Keep an eye out in the hallways and lounges as you might bump in to your favorite celebrity.
Surprise your partner with a beautiful flower bouquet delivered to your door. An extensive range of fresh flower bundles are available, ranging from 673 MXN (35 USD) to 5,192 MXN (270 USD). You can also indulge in tasty treats with fruit baskets, salmon plates, cheese boards, cured meat plates and cakes also available to be brought to your room. (Prices checked 02/05/19).
Valentin Imperial Maya - Adults Only is located at Carretera Federal 307 Chetumal, 12.9 miles from the center of Playa del Carmen. Playa Paraíso is the closest landmark to Valentin Imperial Maya - Adults Only.
Check-in time is 3:00 PM and check-out time is 12:00 PM at Valentin Imperial Maya - Adults Only.
Yes, Valentin Imperial Maya - Adults Only offers free Wi-Fi.
Yes, Valentin Imperial Maya - Adults Only offers free parking.
No, Valentin Imperial Maya - Adults Only does not offer free airport shuttle service.
Valentin Imperial Maya - Adults Only is 17.6 miles from Cozumel. Valentin Imperial Maya - Adults Only is 19 miles from Cancún.
No, pets are not allowed at Valentin Imperial Maya - Adults Only.
Yes, Valentin Imperial Maya - Adults Only has a pool onsite.