Guest reviews
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All Reviews
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Couples
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Families
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Business
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Solo
Overall Rating
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9.4 "Terrific location."9.9 "99%
liked the proximity to sightseeing ." 8.1 "Great parking , according to 81%." 9.8 "City centre within easy reach , said 98%." -
8.7 "Great service."8.9 "89% found the
staff to be very friendly ." 7.2 "72% said thereception staff was great ." 8.9 "89% thought theservice was very professional ." -
6.0 "Rooms are ok."6.9 "For 69%,
maintenance was acceptable ." 5.5 "Only 55% thought theshower was ok ." -
5.1 "Average comfort."
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4.8 "Bad amenities."4.8 "52% thought the
building wasn't nice ." -
3.6 "Breakfast is below average."2.1 "79% said the
breakfast was too expensive ." -
1.2 "Disappointing internet connection."2.7 "73% said the
wifi quality was bad ."
Overall Rating
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9.4 "Terrific location."9.9 "99%
liked the proximity to sightseeing ." 8.1 "Great parking , according to 81%." 9.7 "City centre within easy reach , said 97%." -
8.5 "Great service."8.8 "88% found the
staff to be very friendly ." 8.9 "89% thought theservice was very professional ." -
6.0 "Rooms are ok."
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5.2 "Average comfort."
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5.0 "Average amenities."5.0 "50% thought the
building was acceptable ." -
3.2 "Awful breakfast."
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1.3 "Disappointing internet connection."
Overall Rating
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9.4 "Terrific location."10.0 "100%
liked the proximity to sightseeing ." 8.1 "Great parking , according to 81%." 9.8 "City centre within easy reach , said 98%." -
9.3 "Perfectly clean."10.0 "100% thought
it was clean ." -
9.0 "World class service."8.9 "89% found the
staff to be very friendly ." 9.1 "91% thought theservice was very professional ." 7.6 "76% said thereception staff was great ." -
5.9 "Rooms are ok."
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4.9 "Not very comfortable."3.0 "70% didn't like the
uncomfortable beds ." 2.9 "71% thought it wastoo noisy ." -
3.9 "Breakfast is below average."2.8 "72% said the
breakfast was too expensive ."
Overall Rating
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9.5 "Terrific location."
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8.8 "Great service."9.0 "90% found the
staff to be very friendly ." -
6.1 "Rooms are ok."
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5.3 "Average comfort."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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5.7review from
Service was good, location perfect and the parking was good. Front desk staff were very helpful in giving restaurant recommendations for dinner. Furnishings in the room were basic but in line with the price.
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7.0review from
Location - castle of Tamplier very near (3 min) and this hotel just on Camino Santiago.
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6.7review from
The location was ideal for exploring Ponferrada, and for escaping to the nearby countryside. The room was clean and comfortable with excellent soundproofing to the outside and a nice bathroom. Wifi worked fine. Lack of a minibar in the room. Breakfast was optional, but the hotel cafe didn't look very enticing.
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8.0review from
Excellent small hotel,plenty os cafe/restaurants in easy walking distance. Easy to find just follow the signs for the Templar castle and there it is No
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6.7review from
El Castillo was located next to the Templar castle and near the Camino. It is located near the older part of Ponfarrada. Room was on the busy street side and noisy at night.
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6.0review from
My main criteria were hotel location and free wifi. Room facilities were also good. Nice outlook. Furnishings (curtains, art work..) perhaps a little outdated. Would have appreciated clearer information about room service
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5.6review from
Good location, close to the castle. Reasonably priced meals available.
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6.8review from
Friendly and helpful staff. Good location.
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5.2review from
easy underground parking at no cost Unfriendly and unhelpful staff, very noisy rooms due to total lack of soundproofing, very basic breakfast
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7.2review from
Clean,modern,bright,comfortable. Nothing
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7.0review from
Location - castle of Tamplier very near (3 min) and this hotel just on Camino Santiago.
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6.7review from
The location was ideal for exploring Ponferrada, and for escaping to the nearby countryside. The room was clean and comfortable with excellent soundproofing to the outside and a nice bathroom. Wifi worked fine. Lack of a minibar in the room. Breakfast was optional, but the hotel cafe didn't look very enticing.
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6.7review from
El Castillo was located next to the Templar castle and near the Camino. It is located near the older part of Ponfarrada. Room was on the busy street side and noisy at night.
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6.8review from
Friendly and helpful staff. Good location.
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7.2review from
Clean,modern,bright,comfortable. Nothing
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5.7review from
Service was good, location perfect and the parking was good. Front desk staff were very helpful in giving restaurant recommendations for dinner. Furnishings in the room were basic but in line with the price.
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6.0review from
My main criteria were hotel location and free wifi. Room facilities were also good. Nice outlook. Furnishings (curtains, art work..) perhaps a little outdated. Would have appreciated clearer information about room service
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5.6review from
Good location, close to the castle. Reasonably priced meals available.
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5.2review from
easy underground parking at no cost Unfriendly and unhelpful staff, very noisy rooms due to total lack of soundproofing, very basic breakfast
