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Design and interior
The quality of the rooms, the breakfast on offer was exellent and the position of the Hotel in Pontedera was great everything was walking distance,shops bars and station.
Excellent position in downtown, good access and parking. Warm staff.
A beautiful period Hotel, in a central Location in the town centre. Great Atmosphere and very relaxing accomodation - with luxurious and prnate decoration. Very comfortable with easy parking right outside the hotel ( chargeable - but very convenient)
it's a beautiful hotel, well located in the center of the city, near the Duomo, with a very large room and a very comfortable bathing room
courteous and helpful staff at reception and free internet use the only thing that could be improved is the service and coffee at breakfast
Location close to business premises.
E v e r y t h I n g !!!
It was very good value for money, rooms good and a good central location, if you could find it easily, which was not easy The access off the duel carriageway was extremely difficult, I would not stay at the hotel again or recommend it, which is a shame as everything else is so good. I would suggest a series of signs from Ponderea would help
Room was clean and facilities quite good. Hotel is convenient for flights from Pisa airport.Staff were generally helpful, for instance getting the tv to work properly in our room. No English channels on satellite tv! Shower head needed looking at as sealing ring was hanging loose which made the spray uneven. The hotel can only be reached on one side of a dual carriageway which means you have to travel a mile or so down the road to the next exit and come back up the other way if you are travelling on the wriong side of the dual carriageway. A shorter but similar exercise has to be done to get on the right side of the road to get to Pisa airport in the morning. An alternative entrance to the hotel would be extremely useful! I booked this hotel specifically because it had a restaurant, which had been recommended on trip advisor. We were aghast to find that the restaurant was on summer shut down for three weeks starting the night before we arrived!(Breakfast was still available in the morning). There was no warning of this on the Active hotels website or the hotel's own information website. If I had known this I would have booked at another hotel. I asked for some kind of compensation on the room rate because of this, which the hotel management declined, saying that the website states that the resturant is closed every Sunday night(forget about the three weeks!); the website that I accessed from the uk doesn't say anything about this. By the time you discover this it is too late to cancel the room without a one night charge. We had to use a restaurant in the adjoining service station area (I didn't want to have to drive out anywhere) where my wife contracted food poisoning after eating some lasagne that had been standing around for a while. Great end to the hoilday! Don't think I'll use this hotel again but if you want to phone up and check that the restaurant is going to be open before you book if you want that facility!
Beautifully decorated hotel, very new and well-finished. The breakfast was good and we received a good welcome. The directions on the e-mail and on your website were very poor as lacking in detail. A map would of been of use as well. This created a somewhat stressful journey late at night to locate the hotel. The gentleman on reception was very helpful in giving directions but it's not ideal having to ring from a uk mobile as expensive and this could have been avoided by giving decent directions.
excellent front desk service, very clean hotel and room and excellent restaurant good location when traveling on the highway none
The staff was WONDERFUL. We were lost and they called us on our phone to give us directions at 2:00 AM. When we checked out, we left behind in our room, an envelope with 100 Euros, and they called us back to pick it up. Everything was clean and modern, a great discovery. The hotel is difficult to access if you are comming from the opposite direction on the autostrada. However, the staff is very helpful in giving directions.
The staff were excellent and very helpful particularly in calling me after I had inadvertently something behind. I hated the size of the rooms, it was like being in a rabbit hutch. No chair, only a kind of stool under the dressing table. The minibar hanging on the wall was somewhat incongruous and the tv package did not reflect the number of British travellers who must stay there. Access to the hotel coming from Florence was horrendous and after coming back from the Boccelli concert having to drive a long way towards Pisa in order to access the hotel was very unsatisfactory.
Clean rooms, friendly staff, great proximity to train station and airport! 0
The housekeeping was very good with rooms made up quickly and efficiently.Housekeeping and restaurant staff were very helpful I felt reception could have been more friendly
the room is very clean& the staff are very good welling to help all the time the reataurant doesn't offer much varity of food, but the hotel is good
I stayed for business so the location was great that it was in front of the train station. Mini-bar was really expensive and you need to pay for internet. The hotel would be even better if these prices can be cheaper.
nice rooms, clean, friendly and professional staff no
The wellcome of the personnel & the parking facilities. The location. The cold water as hot water was not hot ..!!!
I liked the fact that it is value for money, breakfast was excellent and it was right infront of the train station. the water was sometimes a little bit cold
Very Good location to see the local sites
Location (for the station), very good breakfast - especially the pastries! Slow desk service
central location, breakfast ok, service ok aircondition at the room was out of order
The room was very clean and had good air conditioning, and the room was very quiet and comfortable.
From the greeting at the front desk to the cleanliness of our room everything was excellent
Convenient to the railway station, shopping centre and main attractions.
Not too far away from all the sights, pleasant and helpful staff and extremely clean rooms, very good breakfast buffet. No evening dining room.
Helpful and knowledgeable staff - we asked about places to eat and were directed to a superb pizzeria around the corner No.
This is a good hotel if you want something in a great location with no frills. Very simple, clean and nothing special. The breakfast was a lot better than I thought it would be. Rooms were simple, small and clean. The bathroom was nice and good sized.
central location, good room rate no view - room 305 looked onto an enclosed air well/vent but the rate was a good one so not too bothered
The location of the hotel was very good, we were near the main train station and the restaurants and bars.The room was functional for our needs. The hotel advertised a shuttle bus to the airport however none exists, this was one of the reasons we chose the hotel. The receptionist was quite rude on check when we asked about the shuttle service.
I liked the friendliness of the staff as well as the central location and value for money. Nothing!
The location was good. Walking distance from everything important. Nothing, was pleased with service.
The hotel is of a very high standard in terms of design, comfort and guest services. It is very conveniently located very close to both the airport, main train station and city center. The breakfast is extensive with many items of gourmet quality.The staff are friendly and professional and I highly recommend this hotel in Pisa.
Attractive decor - reception/help
Good location. Good value for the money. Don't bother with the breakfast if it is not included in your reservation. It is not worth the price.
Most staff were friendly and spoke good English
Efficient service, very clean, adequate comfort, very good choice at breakfast in nice airy dining room. Good location if you don;t mind walking a bit , quiet at night. Hotel seemed to attract considerate guests. Definately good value for money just don't use the mini bar.
Air conditioning was nice. Good location. Friendly staff. The WiFi was terrible. Bad coffee for breakfast.
Location (quiet), hotel staff, cleanliness of our room, private parking area. No free internet.
Very relaxed, friendly staff, will recomed to our friends in the UK.
The staff where excellent the food and service fatastic The gps took me to a concrete wall and underpass that was late at night and raining may be better to give more directions but stakk provided support and help
The staff were extremely helpful and the hotel was ideally located for sightseeing, with just a short walk to the Leaning Tower.
Reception staff very friendly and helpful. Hotel very clean and offered modern facilities Service in dining room was rather slow with a rather surly head waiter
The location is quiet, close to the leaning tower of Pisa. If you want to stay in the hotel and relax for a extended vacation, this is the hotel you should choose. There is no iron in the room which is quite unexpected for a 4 star hotel. They have iron in a common place but the location is not convenient. If you want to extend your stay , you should inform them earlier. The staff don't seem to be interested to extend 1 night after 10 nights stay.
Great Breakfast, free parking at the hotel and close enough to walk to Pisa Tower Bed was *very* hard compared to the other dozen or so hotels we stayed in while in Italy
Staff very helpful and convenient to Tower and railway station via a short can ride.
Nice staff and they were very helpful. The Breakfast was good compared to most Italian hotel breakfasts,actually my wife stated that the croissants were the best she had ever had. Sky channels were a plus and a 10 minute walk to the leaning tower. The shuttle for 10 Euro is actually a good bargain versus a taxi to/from the airport. Easy to take a bus for 1 Euro to the train station to Florence and the train is 12 Euro from Pisa to Florence round trip. We had a nice trip. The beds were very hard. We were not impressed with their dinner menu and would recommend eating dinner outside of the hotel compared to other places we have visited. Not much around the hotel and the little market shop around the corner closes fairly early, so buy what you need early.
The room and the breakfast. The location, better for who is by car.
Excellent top quality luxury modern hotel minutes from the airport and easy access to pisa central by bus is only 10 minutes.
cleanliness of our room!
Stile, little rooms, parkingplace We had to wait rediculous long for being served in the restaurant.A better breakfast-box when you have to leave the hotel early in the morning.NB.The given emailadress email@example.com doesn't work!!!
location ,breakfast,room ,staff all were decent and friendly bar & mini bar prices were extortionate. the evening meals were very fancy. would have prefered plain and simple food choice.would stay again but for no more than a couple of nights.
Everything excellent! The only slight problem was the lack of instructions to use all the technology!
Excellent breakfast buffet. Outdoor patio area. Groovy neon lighting at night. A unique well excecuted design. Great service from the staff.
Fantastic Hotel, Staff great, very helpful and friendly. Although new all were striving to deliver a first class service and this was achieved Nothing
it is a new built hotel and quite funky with super modern decoration not many choices for vegeterian food, lack of english channels on t.v. there was only one channel:CNN. no coffee/tea/kettle available in the rooms
It is a modern desing hotel (probably too modern for my taste). it is not an outstanding hotel but for the purpose to stay 1 night in Pisa was ok. The floor seemed dirty however it is part of the design(?). There is not much to do around the hotel.
The location is unbeatable. From the rooftop you have an outstanding view of the Tower. The hotel is on the older side. Many of the rooms just need to updated and renovated.
The hotel is in perfect location very close to the leaning tower of Pisa. Lorenzo the front desk receptionist was very helpful & has excellent rapport. The rooftop restaurant has a excellent view of the dome & leaning tower & sunset but was not impressed with the waiters & has a limited selection of dishes.
Fantastic location if you want to be close to the main monuments in Pisa. Bed's were very hard.
location and service
Very high standard of accommodation in a most convenient location. Staff were friendly and helpful, and breakfast was excellent.
the hotel was perfectly located for the square, it is a lovely hotel, yes it maybe old fashioned but thats what gives it its character, we were very happy with it.
Excellent location- 2 minute walk to the Tower of Pisa and easy reach to shops. Staff are extremely helpful. Highly recommended.
The room was elegant, excellent Restaurant services in evenings could be improved to the same level as the rest of the hotel.
Location very close to the leaning tower of Pisa,the barman was an absolute star,like a favourite grandad,you want to take him home!!! We were given a fairly poor room off a corridor behind the bar.....We didnt really pay very much so cant complain,I think there was a conference going on so maybe they got the best rooms....Anyway it was quiet(for Italy)!!!Shower was extremely poor and small(more water on the floor than anywhere else)..
Its location and the proximity to major sights in Pisa. The hotel offered reasonable facilities for the price charged Poor information on how to access the hotel by car. For a first time visitor to Pisa the need for authorization to access the city center is no obvious and the hotel could have given advanced assistance by providing suitable information. The breakfast room staff seemed to consider serving was a favour provided to guests rather than a paid for service!
The staff were very helpful and the location is excellent as its around the corner from the Tower and Duomo etc. The lack of a working air conditioner! This was a major inconveience in the torrid heat of a July night. We arrived late (around 1a.m.) and by the time it was apparent that the all the airconditioner could do was make lots of noise it was too late to get the matter resolved. As we were only staying for one night I cannot say if they fixed it in time for the next occupants.
I especially liked the location and got a great view of The Leaning Tower of Pisa from our room which is within a three minute walk.
good of all! no
i liked how helpful the staff were, i liked the free wi-fi access, and i loved the design of the hotel and how it was furnished, and the cleanliness of the room The breakfast was not up to the 5 star hotel standards
Nice facility for the money, very nice room. Front desk staff and wait staff very attentive. We were told our breakfast was included when we checked in but to find out in the morning it wasn't. The head waiter was not very nice about the situation, he was a jerk. Not well located to sites, this hotel is in a residential area.
Very new Modern Hotel Can't believe that they not provide Sliper. Breakfast is not enough for all guests
Every things were or.
Amazing view of the Tower of Pisa and Cathedral! A bit outside the city so more relaxed and quiet atmosphere in the hotel. Gorgeous pool and outside area. Beautiful facilities and state of the art room. Totally great hotel and would stay there again in a minute!
The hotel is very modern, room was beautiful, bed comfortable, linens fine. great view of leaning tower of pisa. we left some jewelry behind and the housekeeper came running after us with it. don't find that too often these days. also dinner in dining room was quite lovely. staff very attentive.
Modern feel Difficult to find using the Booking.com directions
The staff were efficient and friendly and the facilities in the hotel and rooms were of a very high standard. Breakfast was excellent.
view from the room window.
The hotel was of a very good standard and represented excellent value for money. The Hotel staff were very professional. There was ample parking, and it was a very pleasent stay.
The room was very clean. Mini-fridge with water in it. The shower was small but had great water pressure. 30 minute walk or short drive to the Tower of Pisa. Short walk to a nice ice cream place. Large TV with some English channels. Free wifi and free parking! Double beds in Europe are really just two twins pushed together but apparently that's standard.
The rooms were very nice and roomy. The breakfast was good as well. We did not find the staff on reception helpful. i.e. we had to ask when breakfast was, didn't mention to buy bus tickets from shops as they had run out.
the modern style of the hotel. the caring attitude of the hotel's personnel.
clean and comfortable
hotel restaurant for evening meal was good room was poor - was a quad room and we were given a disabled room with a wet room. the drainage in the shower was inadequate, and left the whole bathroom and outside area completely flooded, not very pleasant and a little dangerous as it was so slippery
The workers were friendly. The breakfast was good. The hotel has a free parking. The room was big, and the bed was very confortable. The bathroom had a shower curtain. That is not acceptable in a 4 star hotel. Also, the curtain did not look clean. There was no hot water in the morning. We had to shower with very cold water.
Found everyone so helpful and so very easy to get about using buses and trains. Hotel was in just the right place for us
Website advertised cycles which was factually incorrect. No cycles available.
good service, nice hotel you will need to take a taxi to the leaning tower and the center, too far to walk
The welcome was good, staff dealt with everything quickly and efficiently, all the staff where helpful and friendly and there were no problems with our room or any aspect of our stay.
Clean room, good breakfast. Not close to main attraction, if you have car you should be fine.
This place is only few minutes from the train station and they had a wonderful breakfast area with a very good breakfast buffet. Front desk staff was very nice. From the photos it looked nicer than it really is. My bathroom was not completely clean - the toilet especially so I didn't appreciate that. Also the walls or door insulation wasn't good so whenever someone was going to the room at night I could hear that. Other than that everything was good.
The staff were extremely friendly and helpful. The breakfast included was excellent. We seemed to be put in rooms that were below the standard of the rest of the hotel. On our second stay, we were unable to use the showers as no curtain or shower mount on the wall, and the bathrooms were of a poor standard, a couple of the towels in one room were visibly dirty as though trodden on. Three beds were also put into a two bed room. As a business traveller who stays in hotels frequently the rooms were way below even the most basic hotel in the uk.
a very good service and helpfullness
The location was very convenient to the train station, airport, and the historic sights of Pisa. Everything we wanted to see was in walking distance. The front desk staff was very friendly. We checked in late at night, and the front desk person was incredibly helpful and accommodating. Check out with other staff was the same. The room was clean and met our expectations. The immediate block or two right around the hotel felt a little unsafe late at night, but the front desk staff was very helpful in recommending where to go and what areas were safe for walking at that time. During the day, the area did not feel unsafe.
Close to train station (few steps) and 5 minutes drive to airport. Excellent for late or early flights. Room was clean and comfortable. Coffee only available in afternoon since they want you to have the overpriced breakfast in the morning.
Proximity to the Railway Station. The Shuttle Service from the Airport.
cleanliness of rooms, friendly staff,
nothing good The hotel is too old and the facilities are very bad. I got a tiny single room with bad bath room. It's the worst 3 stars hotel that I ever stayed in
Good location, close to station. n/a
The Hotel La Pace was situated very near the railway station. The staff were friendly and helpful. I would recommend this hotel. The rooms are a bit old fashioned but being a constant visitor to Italy this seems to be the norm.
The hotel staff were nice, natural, prompt and efficient. I liked them and appreciated their behavior.I felt I could rely on help from them if needed. The design of it, but it's nothing to complain about.
The bottle of wine waiting for us upon our arrival was a great perk!
Excellent value for money. The manager was very pleasant and helpful. The location was truly excellent as it was just across the road from the cathedral and tower and very close to restaurants and the old town. The breakfast was also very good with meat and cheese, yoghurt and fruit. The heating could not be controlled so was on very hot and we had to open the windows to keep the room at a comfortable temperature.
View was wonderful. Tower just across the road. Breakfast was basic, could do better.
Near the leaning tower and busstation to airport, espresso at the breakfast. Price is high, a lot of traffic-noise, breakfast was very simple.
Nice hotel, nice staff, good location. Nothing
atmosphere poor breakfast, some ham and cheese would be good to have
good location, very close to the center
This is the hotell that i never will visit anymore. The noise from the trafikk was terrible.
The hotel was fine for a overnight stay. Not very happy with the front desk support. Though good value for money & exellant location.
the view from the room noisey with being on a main road. not a very good breakfast.
Across road from Leaning Tower & Cathedral. Cd not be more convenient for them
When I made this reservation I though I was staying at La Pace in Pisa, next to the station and close to the airport
It was very quiet, the bathrooms are new and very clean. The bed are made for a perfect rest which I needed that day. Breakfast was typical italian breakfast which is alwys poor.
Comfortable and large room.
We had a wedding in the heart of Tuscany to attend. The hotel was ideal since we were not in the hotel much we just needed somewhere cheap. It was clean, comfortable and very handy for the train station to get to Pisa airport and Florence in the opposite direction although if travelling more into the country of Tuscany a hiring a car would be a good idea. Pontedera was a very pleasant town, a locals town not touristy. More advice for tourists e.g. leaflets, taxi's, transport, recommendations of good restaurents etc or staff with better English to explain these things.
Clean, convenient to Pisa airport though not a typical awful airport hotel.
It was clean, comfortable and good value for money!
Dining in the garden The food was poor
Tranquil and accessible. Bedroom rather small
The staff were very helpful and the room was lovely. The conservatory area of the dining room was very cold at breakfast (it was a very cold day!) and I did not like paying six euros for a coffee and seven euros for one standard glass of red wine.
Outside breakfast area was very pleasant. The staff were very helpful. The room was tiny which is why I only put 'fair' for 'value for money'.
near the centre of Pisa sites We did not feel that it justified its 5* status. At dinner they had a tasting menu that we were interested in but they said we would have to pay the full price without any discount although we were on 1/2 board. Also the dishes we did select did not arrive with their accompaniments on both dishes, mine supposed to have a carrot flan not there. we did mentin this to the staff and they said they would remember for next time! The deluxe room we were given was smaller than a lot of 4* that i have stayed in
excellent location to city center, pleasant staff,good serviceand a very rich breakfast.very nice terrace to have breakfast. small rooms needs plasma screen for TV.
nothing was to much trouble for any of the staff they made you feel very welcome
The location of the Hotel was fantastic. Extremely close to the Tower but in a quiet street. The room was quite small, but they do warn you of this!
The friendliness, helpfulness and professionalism of the staff. The sheer beauty of the hotel. The breakfast. The eccentric light switches
The hotel is located in the old part of town, just 5 minutes' walk to the Tower and cathedral. It has a very good restaurant. The staff were extremely helpful.
Staff extremely helpful and very accommodating especially as we had a very early departure.
My daughter liked the swimming pool. The hotel was very clean and comfortable. The menu could be a little more varied and there is nothing within walking distance although one could walk to the nearby town. Have more than one internet station.
The staff were helpful, the location was central for Pisa airport and for getting into Pisa by bus. the breakfast was good The upkeep of the hallways was poor, there were plastered holes in the walls everywher
Very handy if staying near the airport, but a bit out of the way for getting into pisa.
The hotel is close to Pisa airport where I had an early flight, I ate in the resteraunt and found the food bland and the service medioca, the head waiter thought it correct to conduct loud conversations with other memebers of staff whist people were eating, not very professional
Very convenient for Pisa Airport and late/early flights in and out of same. Breakfast very good. Day time reception very helpful. Hotel shuttle bus very useful. Welcome by night reception could have been more friendly. To me the reception at an hotel is very very important and sets the tone for the stay.
The hotel has a pool, did not entre as this was very cold and the breakfast was good. Staff where rood as they though we where English but not we where from Scotland, the room air con was not working, the hotel runs a bus shuttle to the airport and the centre but was not accommodating for the duration that we where there and only run into the centre at the week end, therefore expensive on a taxi and charge almost 6 euro before you get in to the taxi and that was the whole reason for staying at this hotel so we could get the bus shuttle too and from the centre of pisa.
Breakfast was wonderful, nice spread. Close to bus that took us to Pisa town center for €1. Front desk staff were not very friendly/helpful, at first they were unwilling to send their free shutle to pick us up from the airport and suggested a taxi that would have cost €15. First room we were given smelled terrible because of a flood in the bathroom. Hotel was booked, so could not move to another room. Hotel wifi was not very fast or reliable.
everyone was very nice and very helpful. no
Breakfast Buffet only. The stay was not very good, but ok.
Close to airport. Shuttle bus service to airport and to central Pisa. Good choice at breakfast. Early breakfast great for early flights. Rather characterless. The airport is quite close to central Pisa, so the next time I would stay there and just take a taxi to the airport.
Quick check in and out. Quiet and clean. Comfortable bed. Easy to find. Very clean. Nice room.
Atomosphere in hotel rooms and loby Atitude to the customer by a Hotel staff
Convenient location for both city and airport. Restaurant facilities were not inviting -- ambience was cold -- so unlike most of Italy!
Very nice design of the room and the hotel in general It's a shame that the internet connection cannot reach rooms above the first floor.
Delicious complimentary breakfast. Clean and secure. Nice travel hotel.
Very cooperative about late check in (midnight) and shuttle service (15 Euros). Very substantial breakfast included. WIF did not work in room. TV did not work. Walls rather thin, hallway noise. Bathroom shower had mold.
Comfortable room very near airport for early morning flight
The availability of the shuttle bus to take us to both Pisa and to the airport in the morning. We also thought the rooms where lovely and the dining room and breakfast were great Nothing
the shuttle service to the tower and airport and the huge breakfast. nothing everything was perfect
Proximity to airport and sites. Bad wifi, very mediocre service. Very substandard breakfast.